Susan Vance has over 30 years of experience in administrative and customer service roles. She has held positions in credentialing, provider recruitment, administrative support, marketing coordination, reception, and quality assurance. Most recently, she was a virtual call center employee assisting dental insurance customers from 2013 to 2015 but had to stop working to care for her father who had dementia until his death in 2015. She is seeking a new role that utilizes her skills in Microsoft Office, data entry, communication, and attention to detail.

1. Susan Vance Phone: 615-308-7385
1852 Salem Rd
Lebanon TN 37090 Email: nscvance@gmail.com
Work History Gap 04/13-Current Stayed at Home
It was necessary to assist with some family situations. My father was diagnosed with dementia and I assisted in his
care. He died in December 2015. I moved so that would have access to a wide range of work situations that were
within the scope of my training and knowledge base.
Alpine Access – Denver, Colorado 10/11-3/13 Virtual Call Center Employee
Worked as customer service representative for a dental insurance company client. Needed to have a working
knowledge of dental procedures and other dental information. Worked with customers and providers to expedite
insurance processing and to assist in problems regarding their dental insurance issues.
Coventry Health Care, Inc. (Formerly FOCUS Healthcare, Inc.) - Franklin, Tennessee
12/07-12/09 Credentialing Associate/Plan Lead/Single Cycle Coordinator
Responsible for supporting credentialing/re-credentialing activities throughout the Credentialing Department.
Performed detailed primary source verifications and data entry functions. Assisted with Credentialing Committee
meetings, maintained accurate data in credentialing database, utilized telephone and email to interact with clients and
providers, and assisted leadership with the auditing of files. I assisted in coordinating a special project with
management to create a single committee process for credentialing for multiple sources.
02/07-12/07 Provider Recruitment Coordinator
Review applications and prepared them for credentialing. Ensure all required information was in credentialing packet.
Contacted providers to obtain any required information not included in credentialing packet. Searched internet for
primary source documentation required for credentialing. (I started the position as a temp through Office Team from
02/09-9/09
Bridgestone - LaVergne, Tennessee 8/01-2/07 Administrative Support
Worked at Bridgestone through several temp agencies to provide administrative support for several departments within
the tire manufacturing facility. Duties include partnering with QA to ensure documentation standards were in placed
including preparing and creating conspicuous standards in Visio. Provided support for department managers, in
attendance, payroll, safety, creating and supplying forms, ordering office supplies and other areas as required. Pulled
data for reports, prepared charts and graphs as required. Analyzed reports to determine printing needs and printed
requirements using either a black or four color thermal printer.
Federated Insurance - Nashville, Tennessee 03/98-4/01 Regional Marketing Administrative Coordinator
Processed regional manager’s correspondence, maintained manager’s correspondence, maintained administrative and
personnel files, assisted in arranging meetings including hotel, flight and meeting room arrangements. Tracked
employee activity and sales for district managers and marketing representatives in six districts (four states). Prepared
reports sent to director of field operations and senior vice presidents.
Taylor Farms Tennessee - Smyrna, Tennessee 6/96-2/98 Receptionist/Payroll Assistant
Performed administrative assistant duties including answering a multi-line phone, provided clerical support to all
departments (word processing and spreadsheets), assisted in human resources administrative functions and maintained
office supply inventory. Processed weekly payroll for more than 200 hourly and salaried staff and worked with related
labor reports and spreadsheets.

2. Norrell Services Inc - Smyrna, Tennessee 02/96-6/96 Administrative Assistant/Clerical Support
Worked with two different companies during the time I worked through this temp agency. Worked with American
Yazaki filling in for their administrative assistant while she was on maternity leave. Performed administrative functions
including accounts payable. Worked at Taylor Farms through Norrell from 04-06/96 until job became permanent.
‘
Work History Gap 10/94-01/96 Stayed at Home
My husband’s illness worsened requiring full time care. He died in July 95. I took time after his death to rest and deal
with grief.
Murfreesboro Medical Clinic - Murfreesboro, Tennessee
01/93-09/94 Receptionist
Supported six doctor ob-gyn practice. Scheduled/rescheduled patient appointments, arranged tests, processed filing.
Knowledge of insurance plans covered patient fees required when taking payments from patients.
JCPenneys - Nashville, Tennessee 07/92-12/92 Customer Service Representative
Entered customer orders into the computer as well as helping customers find items as requested. Additional routine
office tasks preformed as requested.
Self-Employed 12/90-12/92 Respite Sitter
Respite sitter for two different families for children with cerebral palsy.
Alvin C York Veterans Administration Center - Murfreesboro, Tennessee
05/83-11/90 Quality Assurance Clerk/Scheduling Clerk/Medical Clerk
Started at the medical center in food service moved to housekeeping and ten to outpatient services as a medical clerk.
Worked directly with patients scheduling appointments, arranging medical tests, answering a multi-line phone,
working with doctors/nurses and other staff to process patient needs. Moved to scheduling clerk and worked with
doctors to set up scheduling profiles as well as sending out notices for patient appointments and distributing the master
schedule to departments. Moved to Quality Assurance typing memos and letters, transcribing investigations, reports
and other materials, reports and other materials, assisting quality assurance staff with their research.
Skills
Excellent computer skills, experienced with Word, Excel, PowerPoint, Access, WordPerfect, Lotus, AmiPro, SAP,
Visio, Prism and other office software. Have ability to learn and adapt quickly to new software. Enjoy working as part
of a team or with little or no supervision. Detail oriented. Tested at over 13,000 kph and over 60 wpm.
https://w w w.linkedin.com/pub/susan-vance/ba/776/b26