This was a presentation on crisis communications I made to Nonprofit Connect, an organization of major nonprofits in Kansas City as a request to be part of their expert's breakfast series. Visit Nonprofit Connect at http://www.npconnect.org/
During a School Emergency, Who is the Incident Commander?Prepared Response
During a school emergency, the Incident Commander is the cornerstone to the Incident Command System, enabling a more effective response. But as a school emergency progresses, the Incident commander position does as well. So who is the Incident Commander?
How to Achieve a Fully Integrated Approach to Business ResilienceResolver Inc.
How does risk, business continuity, disaster recovery, emergency planning and corporate security all align to create a truly resilient organization? When disaster strikes, how should all these functions come together to minimize the impact of the disruption? In this session, we will share strategies and tips to break down the silos between these critically important teams and discuss how you can achieve a fully integrated approach to business resilience.
During a School Emergency, Who is the Incident Commander?Prepared Response
During a school emergency, the Incident Commander is the cornerstone to the Incident Command System, enabling a more effective response. But as a school emergency progresses, the Incident commander position does as well. So who is the Incident Commander?
How to Achieve a Fully Integrated Approach to Business ResilienceResolver Inc.
How does risk, business continuity, disaster recovery, emergency planning and corporate security all align to create a truly resilient organization? When disaster strikes, how should all these functions come together to minimize the impact of the disruption? In this session, we will share strategies and tips to break down the silos between these critically important teams and discuss how you can achieve a fully integrated approach to business resilience.
Crisis Communications Planning in the Social Media Age - On-Demand WebinarCNW Group
Dealing with a crisis is never easy, but it’s always more manageable when there’s a plan in place. Sometimes, however, it can be difficult to get everyone on a team to agree on a single crisis communication plan. The first step to implementing a crisis plan is to sell it to the rest of the team.
Crisis Communications Planning Power Point presentation prepared for a Public Relations writing class at the Takoda Institute in Minneapolis as part of their Public Relations Specialist certificate program.
Crisis Communications 101: A Crash CourseMissionMode
12 major principles that will help you take charge of the next corporate crisis. Effective communications during a crisis can make the difference between quickly resolving the situation and it becoming a nightmare. This presentation covers the bases from crisis leadership and planning to social media and the press.
Crisis Communications Planning in the Social Media Ageprnewswire
Dealing with a crisis is never easy, but it’s always more manageable when there’s a plan in place.
Learn:
-The different components of an effective crisis communications plan
-How to minimize the chance of a crisis
-Proving the value of your crisis communications plan
CIS 349 Info Tech Audit and Control· Assignment 1 Designing F.docxclarebernice
CIS 349 Info Tech Audit and Control
· Assignment 1: Designing FERPA Technical Safeguards
Due Week 2 and worth 100 points
Imagine you are an Information Security consultant for a small college registrar’s office consisting of the registrar and two (2) assistant registrars, two (2) student workers, and one (1) receptionist. The office is physically located near several other office spaces. The assistant registrars utilize mobile devices over a wireless network to access student records, with the electronic student records being stored on a server located in the building. Additionally, each registrar’s office has a desktop computer that utilizes a wired network to access the server and electronic student records. The receptionist station has a desktop computer that is used to schedule appointments, but cannot access student records. In 1974, Congress enacted the Family Educational Rights and Privacy Act (FERPA) to help protect the integrity of student records. The college has hired you to ensure technical safeguards are appropriately designed to preserve the integrity of the student records maintained in the registrar’s office.
Write a three to five (3-5) page paper in which you:
1. Analyze proper physical access control safeguards and provide sound recommendations to be employed in the registrar’s office.
2. Recommend the proper audit controls to be employed in the registrar’s office.
3. Suggest three (3) logical access control methods to restrict unauthorized entities from accessing sensitive information, and explain why you suggested each method.
4. Analyze the means in which data moves within the organization and identify techniques that may be used to provide transmission security safeguards.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
. Describe the role of information systems security (ISS) compliance and its relationship to U.S. compliance laws.
. Use technology and information resources to research issues in security strategy and policy formation.
. Write clearly and concisely about topics related to information technology audit and control using proper writing mechanics and technical style conventions.
Questions CHP1
1. Discuss Fink’s four stages of a crisis by describing what happened at each stage of a crisis that has been in the public eye recently or ...
Presentation by Hugh Morris, principal consultant, pandemic planning and business continuity management, Marsh Risk Consulting, at the CBI swine flu seminar. Friday 4 September 2009.
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEvonCanales257
Effective Crisis Communication
Chapter 5 – 10 Lessons on Managing Crisis Uncertainty Effectively
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Defining Uncertainty
Uncertainty – The inability to predict the future.
Lack of Information
Complexity of Information
Quality of Information
Crises create EPISTEMOLOGICAL and ONTOLOGICAL uncertainty.
Epistemological – Uncertainty from lack of knowledge.
Ontological – Uncertainty from a new future created by crisis – The future has little to no relationship with the past.
Lessons 1 - 3
Crises Can Start Quickly and Unexpectedly
Shouldn’t respond with routine solutions
The threat is perceptual
Lesson 4
Communicate Early and Often Regardless of Having Information or Not!
Because of uncertainty, accurate info is not there for stakeholders.
Effective strategies include making a list of potential questions.
What happened?
Who is responsible?
Why did it happen?
Who is affected?
What should we do?
Who can we trust?
What should we say?
How should we say it?
Lesson 5
Ethical Ambiguity During Crises
Organizations should not purposely heighten the ambiguity of a crisis to deceive or distract the public
Ambiguity is “an ongoing stream that supports several different interpretations at the same time”, Weick (1995)
Ethical when – uses unbiased data to inform and contribute to the complete understanding
Unethical when – using biased or incomplete information to deceive
Lesson 6
Be prepared to defend your interpretation of the evidence surrounding a crisis
Lesson 7
Without good intentions prior to a crisis, recovery is difficult or impossible
Questions of Evidence
Questions of Intent
Questions of Responsibility
Lesson 8
If you believe you are not responsible, you need to build a case for who is
Lesson 9
Organizations need to prepare through simulations and training
Crises thrust people into unfamiliar roles.
Crisis demands can bring structures to their knees.
Organizations should train and prepare for crises.
Lesson 10
Crises challenge the way organizations think about and conduct their business
Crises create “Cosmology Episodes” – disorienting experiences in which beliefs and sensemaking structures are hampered. Weick (1993)
They can change how we think about the world.
Organizations and Stakeholders need information to reduce uncertainty.
Organizations in crisis often stonewall
Stakeholders are left wondering if they will get information needed to protect themselves
Media speculates
Effective Crisis Communication
Chapter 1 The Conceptual Foundation
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Importance of Crisis Communication Skills
No community, organization, public or private is immune from crises.
The need for understanding effective crisis communication has increased in demand.
Cyb ...
Crisis Communications Planning in the Social Media Age - On-Demand WebinarCNW Group
Dealing with a crisis is never easy, but it’s always more manageable when there’s a plan in place. Sometimes, however, it can be difficult to get everyone on a team to agree on a single crisis communication plan. The first step to implementing a crisis plan is to sell it to the rest of the team.
Crisis Communications Planning Power Point presentation prepared for a Public Relations writing class at the Takoda Institute in Minneapolis as part of their Public Relations Specialist certificate program.
Crisis Communications 101: A Crash CourseMissionMode
12 major principles that will help you take charge of the next corporate crisis. Effective communications during a crisis can make the difference between quickly resolving the situation and it becoming a nightmare. This presentation covers the bases from crisis leadership and planning to social media and the press.
Crisis Communications Planning in the Social Media Ageprnewswire
Dealing with a crisis is never easy, but it’s always more manageable when there’s a plan in place.
Learn:
-The different components of an effective crisis communications plan
-How to minimize the chance of a crisis
-Proving the value of your crisis communications plan
CIS 349 Info Tech Audit and Control· Assignment 1 Designing F.docxclarebernice
CIS 349 Info Tech Audit and Control
· Assignment 1: Designing FERPA Technical Safeguards
Due Week 2 and worth 100 points
Imagine you are an Information Security consultant for a small college registrar’s office consisting of the registrar and two (2) assistant registrars, two (2) student workers, and one (1) receptionist. The office is physically located near several other office spaces. The assistant registrars utilize mobile devices over a wireless network to access student records, with the electronic student records being stored on a server located in the building. Additionally, each registrar’s office has a desktop computer that utilizes a wired network to access the server and electronic student records. The receptionist station has a desktop computer that is used to schedule appointments, but cannot access student records. In 1974, Congress enacted the Family Educational Rights and Privacy Act (FERPA) to help protect the integrity of student records. The college has hired you to ensure technical safeguards are appropriately designed to preserve the integrity of the student records maintained in the registrar’s office.
Write a three to five (3-5) page paper in which you:
1. Analyze proper physical access control safeguards and provide sound recommendations to be employed in the registrar’s office.
2. Recommend the proper audit controls to be employed in the registrar’s office.
3. Suggest three (3) logical access control methods to restrict unauthorized entities from accessing sensitive information, and explain why you suggested each method.
4. Analyze the means in which data moves within the organization and identify techniques that may be used to provide transmission security safeguards.
5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
. Describe the role of information systems security (ISS) compliance and its relationship to U.S. compliance laws.
. Use technology and information resources to research issues in security strategy and policy formation.
. Write clearly and concisely about topics related to information technology audit and control using proper writing mechanics and technical style conventions.
Questions CHP1
1. Discuss Fink’s four stages of a crisis by describing what happened at each stage of a crisis that has been in the public eye recently or ...
Presentation by Hugh Morris, principal consultant, pandemic planning and business continuity management, Marsh Risk Consulting, at the CBI swine flu seminar. Friday 4 September 2009.
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEvonCanales257
Effective Crisis Communication
Chapter 5 – 10 Lessons on Managing Crisis Uncertainty Effectively
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Defining Uncertainty
Uncertainty – The inability to predict the future.
Lack of Information
Complexity of Information
Quality of Information
Crises create EPISTEMOLOGICAL and ONTOLOGICAL uncertainty.
Epistemological – Uncertainty from lack of knowledge.
Ontological – Uncertainty from a new future created by crisis – The future has little to no relationship with the past.
Lessons 1 - 3
Crises Can Start Quickly and Unexpectedly
Shouldn’t respond with routine solutions
The threat is perceptual
Lesson 4
Communicate Early and Often Regardless of Having Information or Not!
Because of uncertainty, accurate info is not there for stakeholders.
Effective strategies include making a list of potential questions.
What happened?
Who is responsible?
Why did it happen?
Who is affected?
What should we do?
Who can we trust?
What should we say?
How should we say it?
Lesson 5
Ethical Ambiguity During Crises
Organizations should not purposely heighten the ambiguity of a crisis to deceive or distract the public
Ambiguity is “an ongoing stream that supports several different interpretations at the same time”, Weick (1995)
Ethical when – uses unbiased data to inform and contribute to the complete understanding
Unethical when – using biased or incomplete information to deceive
Lesson 6
Be prepared to defend your interpretation of the evidence surrounding a crisis
Lesson 7
Without good intentions prior to a crisis, recovery is difficult or impossible
Questions of Evidence
Questions of Intent
Questions of Responsibility
Lesson 8
If you believe you are not responsible, you need to build a case for who is
Lesson 9
Organizations need to prepare through simulations and training
Crises thrust people into unfamiliar roles.
Crisis demands can bring structures to their knees.
Organizations should train and prepare for crises.
Lesson 10
Crises challenge the way organizations think about and conduct their business
Crises create “Cosmology Episodes” – disorienting experiences in which beliefs and sensemaking structures are hampered. Weick (1993)
They can change how we think about the world.
Organizations and Stakeholders need information to reduce uncertainty.
Organizations in crisis often stonewall
Stakeholders are left wondering if they will get information needed to protect themselves
Media speculates
Effective Crisis Communication
Chapter 1 The Conceptual Foundation
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Importance of Crisis Communication Skills
No community, organization, public or private is immune from crises.
The need for understanding effective crisis communication has increased in demand.
Cyb ...
This was a presentation before the Michigan Association of Community Colleges on how to respond to a crisis and what to do before their campus ever has a crisis.
If there was a man-made or natural disaster, how would your business respond? Do you have a contingency plan in place? What kind of financial and economic impact would a disaster have on your business? As you can see, there are many questions that need rock solid answers, regardless of the type of loss. Business contingency planning and emergency preparedness and readiness strategies plan an important role in determining if a business will survive and thrive in the face of adversity. Learn more about proper planning and execution. For more information contact the consultants at The Windsor Consulting Group, Inc. We have seen or been through many emergency situations with our customers. Let us show you how to be ready when disaster strikes.
Presented at National Webinar of ISACA Student Group, Universitas Kristen Satya Wacana, indonesia.
Title: Cyber Resilience: Post COVID-19 - Welcoming New Normal
2 July 2020
Similar to Matt Tidwell-Crisis communications presentation to Nonprofit Connect-Kansas City (20)
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This was a presentation delivered by Kansas City area communications consultant Matt Tidwell, APR, and Tricia McKim, Vice President, Morningstar Communications to the Kansas City chapter of the International Association of Business Communicators in May 2014. It covers strategic communications planning and building audience personas as a planning tool.
Tidwell-Williams presentation to IABC BCS 2010--Professional AdvancementMatthew Tidwell
This was a presentation we made to IABC's Business Communicator's Summit on the value of professional education and advance degree for PR professionals
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
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In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
3. What Have I Learned?
Crisis
communications planning is not a
“nice to do” … it is a “have to do”
It’s our job in PR/Communications to
push this agenda so that we can classify
ourselves as a “crisis prepared” entity
4. What is Crisis Communications
Management?
The
practice of communicating during an
organizational crisis with certain goals –
chiefly to preserve reputation
A management function, as well as
communications
Pre-planned
Integrated and comprehensive
7. Crisis Typology
Internal
External
Issue that rises to crisis status and
originates from within the organization
Issue that rises to crisis status and
originates from outside the organization
Financial misconduct or misappropriation
Employee misconduct
Medical error or deliberate malpractice
Internal deliberate IT Security breach
Workforce unrest or work stoppage
Fire
Tornado, flood or other severe weather
Violent perpetrator (gunman, hostage)
Massive IT infrastructure failure
Chemical/biological agent spill exposure
Supply shortage
Facility failure (e.g. elevators, food service)
Regulatory sanctions
Chemical/biological terrorism
External investigation by govt./reg. agency
Out-of-town workforce accident/fatality
Massive utility failure (electric, gas, etc.)
Epidemic/pandemic
Mass casualty incident
Radiologic/chemical exposure
8. A Crisis Strikes, and You Are
Prepared
Your
plan will be“turn-key”
You will know...
◦ what to do
◦ who will do what
◦ when you will do it
9. Getting Started
Define
your crisis scope:
◦ Identify the types of crises your organization
will face
◦ Determine the range of potential responses
required to defuse a crisis and preserve
reputation
◦ Obtain leadership buy-in to sign off on the
value of crisis communications planning
10. Who’s involved in planning?
Comprehensive and cross-functional
◦ PR/Corporate Communications
◦ Facilities
◦ Legal
◦ Security
◦ HR
◦ Information Technology
11. Set Goals, Deadlines, Milestones
Define
accountabilities on the team
Set milestones and goals for plan
completion
Establish the “post-plan” timeline to keep
the plan a living document
13. Phase I
Issue identification, Phase II
reporting & ongoing Crisis communications response strategic planning
training
Phase III
Response and
tactical execution
Phase IV
Evaluate
14.
15.
16. Case Study
USAirways Flight 1549
Watch for:
◦ Coordinated and integrated response
◦ Changing nature of how the news “flows”
◦ Not just preserving reputation—but
enhancing it