This was a presentation before the Michigan Association of Community Colleges on how to respond to a crisis and what to do before their campus ever has a crisis.
Crisis Management in Organization Development by The College of Saint Scholas...Atlantic Training, LLC.
The document discusses best practices for crisis management in organizations, including defining different types of crises, conducting risk audits, forming crisis management teams, and outlining the stages of crisis management from detection to recovery. It also examines case studies of real-world crises like the Tylenol poisonings and lessons learned around effective crisis response, communication, and organizational recovery.
A risk assessment involves carefully examining potential hazards and risks during an expedition in order to prevent harm. It requires identifying hazards, evaluating who may be affected, assessing existing precautions, and recording findings. Key aspects include acknowledging risks, assessing risks through a collaborative process, managing risks with control measures, and regularly reviewing the process. Leaders have a duty of care for participants, especially minors, and can demonstrate care through following good practices, active supervision, ongoing risk assessment, and operating within their training and experience.
Climate Change and the Real Estate IndustryRichard Faulk
The document discusses the challenges that climate change poses for the real estate industry. It notes that while the scientific consensus is that climate change poses serious risks, there is still disagreement, especially in political circles. It also states that the risks are difficult to quantify and predict in the short term due to a lack of specific data linking climate events to global warming. Additionally, it discusses how factors like urbanization and more frequent extreme weather events are exacerbating risks. While risk assessment and management tools are being developed, substantial vulnerabilities and uncertainties remain. The document concludes by questioning whether the risks can truly be identified and costs of coverage accurately priced given all the uncertainties involved.
Global Risks 2014 - The World Economic Forumasafeiran
Objectives of the Global Risks 2014 Report:
The world faces risks that can be addressed only by
long-term thinking and collaboration among business,
governments and civil society. The Global Risks 2014
report aims to support this process by:
– exploring the nature of systemic risks
– mapping 31 global risks according to the level of
concern they arouse, their likelihood and potential
impact, as well as the strength of the
interconnections between them
– looking in-depth at the ways in which three
constellations of global risk – centred on youth,
cyberspace and geopolitics – could interplay and
have systemic impact
The Global Risks 2014 report highlights how global risks are
not only interconnected but also have systemic impacts. To
manage global risks effectively and build resilience to their
impacts, better efforts are needed to understand, measure
and foresee the evolution of interdependencies between
risks, supplementing traditional risk-management tools with
new concepts designed for uncertain environments.
Hassan adamu danguguwa world bank_risk management_final projectHassan Danguguwa
Risk management in my own community
In my community, Community-based risk management refers to the strategies adopted by households to mitigate the impact of shocks and cope with risk. Risk can be classified as idiosyncratic, meaning one household’s experience is typically unrelated to neighboring households’, or covariate, meaning that many households in the same locality suffer similar shocks.
Key Concepts
• A local area might be exposed to a number of disaster risks. It will be necessary to understand the nature, and impact of these disasters in order to better prepare for future;
• A range of social groups may exist in a district, municipality or commune. The vulnerability of different groups may differ from each other. It is important for local authorities to understand the reasons for vulnerability of different groups;
• The communities, local authorities and civil society groups may have multiple resources and capacities to deal with disasters; e.g. indigenous knowledge, policies, disaster reduction programs, technical institutions, machinery and equipment, and social networks;
• Local authorities must identify the challenges faced and lessons learnt from the past experiences of responding to disasters;
Crisis Management in Organization Development by The College of Saint Scholas...Atlantic Training, LLC.
The document discusses best practices for crisis management in organizations, including defining different types of crises, conducting risk audits, forming crisis management teams, and outlining the stages of crisis management from detection to recovery. It also examines case studies of real-world crises like the Tylenol poisonings and lessons learned around effective crisis response, communication, and organizational recovery.
A risk assessment involves carefully examining potential hazards and risks during an expedition in order to prevent harm. It requires identifying hazards, evaluating who may be affected, assessing existing precautions, and recording findings. Key aspects include acknowledging risks, assessing risks through a collaborative process, managing risks with control measures, and regularly reviewing the process. Leaders have a duty of care for participants, especially minors, and can demonstrate care through following good practices, active supervision, ongoing risk assessment, and operating within their training and experience.
Climate Change and the Real Estate IndustryRichard Faulk
The document discusses the challenges that climate change poses for the real estate industry. It notes that while the scientific consensus is that climate change poses serious risks, there is still disagreement, especially in political circles. It also states that the risks are difficult to quantify and predict in the short term due to a lack of specific data linking climate events to global warming. Additionally, it discusses how factors like urbanization and more frequent extreme weather events are exacerbating risks. While risk assessment and management tools are being developed, substantial vulnerabilities and uncertainties remain. The document concludes by questioning whether the risks can truly be identified and costs of coverage accurately priced given all the uncertainties involved.
Global Risks 2014 - The World Economic Forumasafeiran
Objectives of the Global Risks 2014 Report:
The world faces risks that can be addressed only by
long-term thinking and collaboration among business,
governments and civil society. The Global Risks 2014
report aims to support this process by:
– exploring the nature of systemic risks
– mapping 31 global risks according to the level of
concern they arouse, their likelihood and potential
impact, as well as the strength of the
interconnections between them
– looking in-depth at the ways in which three
constellations of global risk – centred on youth,
cyberspace and geopolitics – could interplay and
have systemic impact
The Global Risks 2014 report highlights how global risks are
not only interconnected but also have systemic impacts. To
manage global risks effectively and build resilience to their
impacts, better efforts are needed to understand, measure
and foresee the evolution of interdependencies between
risks, supplementing traditional risk-management tools with
new concepts designed for uncertain environments.
Hassan adamu danguguwa world bank_risk management_final projectHassan Danguguwa
Risk management in my own community
In my community, Community-based risk management refers to the strategies adopted by households to mitigate the impact of shocks and cope with risk. Risk can be classified as idiosyncratic, meaning one household’s experience is typically unrelated to neighboring households’, or covariate, meaning that many households in the same locality suffer similar shocks.
Key Concepts
• A local area might be exposed to a number of disaster risks. It will be necessary to understand the nature, and impact of these disasters in order to better prepare for future;
• A range of social groups may exist in a district, municipality or commune. The vulnerability of different groups may differ from each other. It is important for local authorities to understand the reasons for vulnerability of different groups;
• The communities, local authorities and civil society groups may have multiple resources and capacities to deal with disasters; e.g. indigenous knowledge, policies, disaster reduction programs, technical institutions, machinery and equipment, and social networks;
• Local authorities must identify the challenges faced and lessons learnt from the past experiences of responding to disasters;
The document provides an overview of the PREPaRE School Crisis Prevention and Intervention Training Curriculum. It discusses why schools need crisis training, citing factors like federal law, school climate/safety, and the likelihood that all schools will experience some level of crisis. It then summarizes the curriculum's conceptual framework which involves preventing and preparing for psychological trauma, reaffirming physical health and safety, evaluating psychological trauma risk, providing interventions, and examining crisis prevention/intervention effectiveness.
This report by the World Economic Forum analyzes global risks and their interconnections. It surveys over 700 global leaders on 31 global risks, finding that fiscal crises, unemployment, and water crises are the risks of highest concern. Environmental and economic risks like extreme weather and income disparity are seen as high impact and likelihood. Risks like fiscal crises and unemployment are highly interconnected. The report explores how risks related to a changing geopolitical order, high youth unemployment, and threats to cyberspace could interact systemically. It aims to foster dialogue on building resilience to global risks through international cooperation.
Zurich Insurance's Global Risks 2014 Report for the World Economic Forum in Davos 2014. Tied to United Nations Agenda 21 and the IPCC reports on global warming.
This document discusses two major workplace incidents, the Pike River Mine disaster in 2010 and the Dreamworld theme park accident in 2016, and identifies common causal factors between the two. Ten recurring causes of fatal workplace incidents are identified from past research, and it is shown that many of these were factors in both the Pike River and Dreamworld incidents. These include failures in design, risk assessment, management systems, heeding warning signs, regulatory oversight, and communication with workers. The discussion suggests both incidents could have been prevented by addressing safety concerns raised prior to the events.
What Is Trauma & Why Must We Address It? (Part 2: Implications for Work With ...MFLNFamilyDevelopmnt
This 2 hour webinar will highlight various types of trauma that impact children. The presenters will provide an introduction to trauma-informed care for children and highlight benefits in utilizing this treatment approach for prevention and intervention work.
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
HR summit 2013 - Role of HR in Crisis Management & Organizational SustainabilityMarc Ronez
Human resources should be involved in crisis management for three key reasons: 1) People are a source of risk through wrong decisions and non-compliance; 2) People are victims impacted by crises through injury, trauma and loss; and 3) People are essential to managing crises through their knowledge, skills and problem-solving abilities. During a crisis, most people will act like headless chickens in a panic or zombies paralyzed with stress, hindering an effective response. However, effectively engaging human capital is key to mitigating impacts, as seen in Nokia's handling of a supply disruption versus Ericsson.
Behavioral Economics At Work Nunnally, Steadman, Baxter Las Vegas Finalksteadman
The document summarizes a presentation on behavioral economics and judgment risk given by Tyler Nunnally, the founder and CEO of Upside Risk. The presentation discusses concepts from behavioral economics like heuristics and biases that can lead to judgment errors, and examines how risk appetite can impact decision making and business performance. Best practices for managing judgment risk and reducing biases are also covered.
This document provides an overview of crisis communication theory and strategies. It defines an organizational crisis and outlines common causes such as misunderstandings, misjudgment, and human error. It introduces Situational Crisis Communication Theory, which examines crisis response strategies based on the level of reputational threat. Crises are classified into victim, accidental, and intentional clusters depending on the attribution of responsibility. Response strategies like deny, diminish, and rebuild are recommended based on the crisis type. The document concludes by noting strategies like bolstering can supplement primary crisis responses to manage reputation during a crisis.
This document outlines the process of crisis management, which includes six stages: identification, preparation, prevention, response, recovery, and learning. [1] It identifies different types of crises such as natural disasters, organizational misdeeds, and workplace violence. [2] Preparation involves vulnerability assessments and crisis planning, which includes operational and communication plans. [3] Prevention focuses on anticipating crises, responding immediately, accepting responsibility, and being transparent. The goal is to effectively manage a crisis and allow the organization to recover from any damage while continuing business operations.
The document discusses cyber terrorism and its threats. It notes that cyber terrorism involves undermining the confidentiality or availability of computer systems or information. It outlines some possibilities of cyber terrorism attacks, such as targeting defense systems, financial services, and nuclear power plants. It also discusses issues like child pornography on the internet, Pakistan's lack of cyber security, and ways to enhance security such as establishing cyber crime police and improving software updates.
This document discusses three issues that college students often face - substance abuse, gambling, and criminal behavior - and programs that aim to address them. It notes that about 1 in 4 college students report academic consequences from drinking. It also discusses the risks of substance abuse like health problems, injuries, unsafe sex, and legal issues. For gambling and criminal behaviors, it mentions risks like debt, legal problems, and failing grades. Finally, it outlines some programs communities have implemented to help, such as mentoring, faith-based, and fatherhood programs that aim to reintegrate offenders and help them become productive members of society.
Kenneth V. Cockrel, Jr., did not want to become Mayor of Detroit under the circumstances he did. He was thrusted into this position as a result of happenstance, bad judgment by others and by history. Cockrel stabilized the city and restored the public faith & trust in the Mayor’s office – to his detriment he was given just 8 months to make his mark. He made very few decisions that were political. Most where in the best interest of the city. Today, the city still faces its fair share of trouble, but there is hope for Detroit's Turnaround.
Dannini is an online retailer selling luxury Italian leather goods embedded with real diamonds, including a briefcase for $260, a business card holder, a long wallet, and engagement and wedding rings. The site introduces its Bella Rocca line and suggests the items could make good corporate gifts.
The Way Forward is The Third Way: Facilitating Public Policy DisputesReading Works Detroit
The Founders of our country told us that we should have more perfect union…. they did not say we have to agree on everything. Yet, a more perfect union is a union that is built based on trusting those whom we elect to make decisions on difficult and often times controversial issues, to help move government decision making forward.
The document discusses opportunities for business development in Guatemala's agricultural sector. It notes Guatemala's strategic geographic position, variety of microclimates, high forestry potential, and stable macroeconomy. Agriculture is a major part of the economy, accounting for 27% of exports, with traditional crops including coffee, sugar, and bananas and non-traditional crops such as vegetables and fruits growing. The document outlines several government and private sector programs to develop agricultural supply chains, promote exports, and increase small farmer incomes.
Dannini is an online retailer selling luxury Italian leather goods embedded with real diamonds, including a briefcase for $260, a business card holder, a long wallet, and engagement and wedding rings. The site introduces its Bella Rocca line and suggests Dannini for corporate gifts.
This document provides guidance and strategies for developing an effective communications plan to engage stakeholders and address challenges facing a school district. It discusses:
1) Conducting stakeholder mapping and media audits to understand key audiences and influencers.
2) Defining goals and objectives for advocacy and PR efforts over the short, medium, and long term.
3) Developing targeted messaging and selecting appropriate communication channels to reach different stakeholder groups.
4) Engaging stakeholders through various in-person and digital engagement strategies to understand their perspectives and build support.
5) Creating a crisis management plan to effectively respond to and recover from potential crises through open communication and demonstrating commitment to transparency.
The new logo for the Arthur Lok Jack Graduate School of Business contains three main elements: the letters ALJ forming a pathway representing the journey and opportunities provided by the school, a dot in the center representing a student, and an arc above representing greater enlightenment ahead. The logo asserts the school's status as the gold standard for business education in the region, with the letters crowned by a golden arc. The school's new motto is "Innovatus Ars Ducendi", which means "Innovating the Art of Leadership".
The document discusses an upcoming marketing program at the Arthur Lok Jack Graduate School of Business. It provides an overview of the program structure, including the courses offered in the first and second years. It also discusses funding commitments, noting that the school will honor an existing GATE subsidy for the two-year program if certain conditions are met. It invites students to apply for a scholarship by creating a three-minute video pitch explaining why they deserve the scholarship and what they plan to do with the program.
The document provides an overview of the PREPaRE School Crisis Prevention and Intervention Training Curriculum. It discusses why schools need crisis training, citing factors like federal law, school climate/safety, and the likelihood that all schools will experience some level of crisis. It then summarizes the curriculum's conceptual framework which involves preventing and preparing for psychological trauma, reaffirming physical health and safety, evaluating psychological trauma risk, providing interventions, and examining crisis prevention/intervention effectiveness.
This report by the World Economic Forum analyzes global risks and their interconnections. It surveys over 700 global leaders on 31 global risks, finding that fiscal crises, unemployment, and water crises are the risks of highest concern. Environmental and economic risks like extreme weather and income disparity are seen as high impact and likelihood. Risks like fiscal crises and unemployment are highly interconnected. The report explores how risks related to a changing geopolitical order, high youth unemployment, and threats to cyberspace could interact systemically. It aims to foster dialogue on building resilience to global risks through international cooperation.
Zurich Insurance's Global Risks 2014 Report for the World Economic Forum in Davos 2014. Tied to United Nations Agenda 21 and the IPCC reports on global warming.
This document discusses two major workplace incidents, the Pike River Mine disaster in 2010 and the Dreamworld theme park accident in 2016, and identifies common causal factors between the two. Ten recurring causes of fatal workplace incidents are identified from past research, and it is shown that many of these were factors in both the Pike River and Dreamworld incidents. These include failures in design, risk assessment, management systems, heeding warning signs, regulatory oversight, and communication with workers. The discussion suggests both incidents could have been prevented by addressing safety concerns raised prior to the events.
What Is Trauma & Why Must We Address It? (Part 2: Implications for Work With ...MFLNFamilyDevelopmnt
This 2 hour webinar will highlight various types of trauma that impact children. The presenters will provide an introduction to trauma-informed care for children and highlight benefits in utilizing this treatment approach for prevention and intervention work.
Crisis management involves recognizing potential crises, preparing response plans, and responding quickly and effectively during a crisis to minimize damage. A crisis is defined by elements of threat, surprise and short decision time. Common crisis types include natural disasters, economic downturns, and business or personal issues. Effective crisis management has objectives of reducing tension, demonstrating expertise, controlling information flow, and managing resources well. Key steps include containing the crisis, resolving underlying issues, and learning lessons to apply to future crises.
HR summit 2013 - Role of HR in Crisis Management & Organizational SustainabilityMarc Ronez
Human resources should be involved in crisis management for three key reasons: 1) People are a source of risk through wrong decisions and non-compliance; 2) People are victims impacted by crises through injury, trauma and loss; and 3) People are essential to managing crises through their knowledge, skills and problem-solving abilities. During a crisis, most people will act like headless chickens in a panic or zombies paralyzed with stress, hindering an effective response. However, effectively engaging human capital is key to mitigating impacts, as seen in Nokia's handling of a supply disruption versus Ericsson.
Behavioral Economics At Work Nunnally, Steadman, Baxter Las Vegas Finalksteadman
The document summarizes a presentation on behavioral economics and judgment risk given by Tyler Nunnally, the founder and CEO of Upside Risk. The presentation discusses concepts from behavioral economics like heuristics and biases that can lead to judgment errors, and examines how risk appetite can impact decision making and business performance. Best practices for managing judgment risk and reducing biases are also covered.
This document provides an overview of crisis communication theory and strategies. It defines an organizational crisis and outlines common causes such as misunderstandings, misjudgment, and human error. It introduces Situational Crisis Communication Theory, which examines crisis response strategies based on the level of reputational threat. Crises are classified into victim, accidental, and intentional clusters depending on the attribution of responsibility. Response strategies like deny, diminish, and rebuild are recommended based on the crisis type. The document concludes by noting strategies like bolstering can supplement primary crisis responses to manage reputation during a crisis.
This document outlines the process of crisis management, which includes six stages: identification, preparation, prevention, response, recovery, and learning. [1] It identifies different types of crises such as natural disasters, organizational misdeeds, and workplace violence. [2] Preparation involves vulnerability assessments and crisis planning, which includes operational and communication plans. [3] Prevention focuses on anticipating crises, responding immediately, accepting responsibility, and being transparent. The goal is to effectively manage a crisis and allow the organization to recover from any damage while continuing business operations.
The document discusses cyber terrorism and its threats. It notes that cyber terrorism involves undermining the confidentiality or availability of computer systems or information. It outlines some possibilities of cyber terrorism attacks, such as targeting defense systems, financial services, and nuclear power plants. It also discusses issues like child pornography on the internet, Pakistan's lack of cyber security, and ways to enhance security such as establishing cyber crime police and improving software updates.
This document discusses three issues that college students often face - substance abuse, gambling, and criminal behavior - and programs that aim to address them. It notes that about 1 in 4 college students report academic consequences from drinking. It also discusses the risks of substance abuse like health problems, injuries, unsafe sex, and legal issues. For gambling and criminal behaviors, it mentions risks like debt, legal problems, and failing grades. Finally, it outlines some programs communities have implemented to help, such as mentoring, faith-based, and fatherhood programs that aim to reintegrate offenders and help them become productive members of society.
Kenneth V. Cockrel, Jr., did not want to become Mayor of Detroit under the circumstances he did. He was thrusted into this position as a result of happenstance, bad judgment by others and by history. Cockrel stabilized the city and restored the public faith & trust in the Mayor’s office – to his detriment he was given just 8 months to make his mark. He made very few decisions that were political. Most where in the best interest of the city. Today, the city still faces its fair share of trouble, but there is hope for Detroit's Turnaround.
Dannini is an online retailer selling luxury Italian leather goods embedded with real diamonds, including a briefcase for $260, a business card holder, a long wallet, and engagement and wedding rings. The site introduces its Bella Rocca line and suggests the items could make good corporate gifts.
The Way Forward is The Third Way: Facilitating Public Policy DisputesReading Works Detroit
The Founders of our country told us that we should have more perfect union…. they did not say we have to agree on everything. Yet, a more perfect union is a union that is built based on trusting those whom we elect to make decisions on difficult and often times controversial issues, to help move government decision making forward.
The document discusses opportunities for business development in Guatemala's agricultural sector. It notes Guatemala's strategic geographic position, variety of microclimates, high forestry potential, and stable macroeconomy. Agriculture is a major part of the economy, accounting for 27% of exports, with traditional crops including coffee, sugar, and bananas and non-traditional crops such as vegetables and fruits growing. The document outlines several government and private sector programs to develop agricultural supply chains, promote exports, and increase small farmer incomes.
Dannini is an online retailer selling luxury Italian leather goods embedded with real diamonds, including a briefcase for $260, a business card holder, a long wallet, and engagement and wedding rings. The site introduces its Bella Rocca line and suggests Dannini for corporate gifts.
This document provides guidance and strategies for developing an effective communications plan to engage stakeholders and address challenges facing a school district. It discusses:
1) Conducting stakeholder mapping and media audits to understand key audiences and influencers.
2) Defining goals and objectives for advocacy and PR efforts over the short, medium, and long term.
3) Developing targeted messaging and selecting appropriate communication channels to reach different stakeholder groups.
4) Engaging stakeholders through various in-person and digital engagement strategies to understand their perspectives and build support.
5) Creating a crisis management plan to effectively respond to and recover from potential crises through open communication and demonstrating commitment to transparency.
The new logo for the Arthur Lok Jack Graduate School of Business contains three main elements: the letters ALJ forming a pathway representing the journey and opportunities provided by the school, a dot in the center representing a student, and an arc above representing greater enlightenment ahead. The logo asserts the school's status as the gold standard for business education in the region, with the letters crowned by a golden arc. The school's new motto is "Innovatus Ars Ducendi", which means "Innovating the Art of Leadership".
The document discusses an upcoming marketing program at the Arthur Lok Jack Graduate School of Business. It provides an overview of the program structure, including the courses offered in the first and second years. It also discusses funding commitments, noting that the school will honor an existing GATE subsidy for the two-year program if certain conditions are met. It invites students to apply for a scholarship by creating a three-minute video pitch explaining why they deserve the scholarship and what they plan to do with the program.
Crisis Management A Leadership Challenge Training by Bloomington Public SchoolsAtlantic Training, LLC.
Rick Kaufman is an experienced crisis management consultant who has responded to several high-profile crises. He discussed the essential elements of effective crisis management planning, including establishing an incident command system, communication command center, and clearly defined roles and responsibilities. Kaufman also emphasized the importance of effective communication with key audiences during a crisis through various channels, maintaining consistent messaging, and managing media relations. He stressed the importance of preparation, testing plans, and learning from past crises to improve response and recovery efforts.
This document discusses crisis management and communication. It defines a crisis, outlines a crisis management model, and discusses planning, risk assessment, and communicating during a crisis. The key points are:
- A crisis is a low probability, high impact event that creates uncertainty and demands an urgent response. Successful crisis management aims to restore capacity and minimize losses.
- The crisis management model involves antecedent conditions, the intrinsic crisis, response stages from immature to mature, and review/feedback. Planning includes risk assessment, roles, and communication protocols.
- Crisis communication involves identifying audiences, determining messaging and methods of engagement. The goal is transparency, acknowledging emotions, and maintaining accurate, timely information flows.
Group 17 western mindanao State universityhaminalsaed
This document discusses crisis management and conflict resolution strategies presented by Western Mindanao State University. It identifies potential crises educational institutions may face such as natural disasters, health emergencies, security threats, financial issues, leadership problems, student mental health crises, reputational issues, legal challenges, campus safety concerns, technological failures, and conflicts. The presentation recommends developing comprehensive crisis plans, effective communication, conflict resolution training, mental health support, community engagement, promoting a positive school culture, continuous evaluation and improvement, and legal compliance to address these challenges.
Effective Crisis CommunicationChapter 1 The Conceptual FoundatEvonCanales257
Effective Crisis Communication
Chapter 1 The Conceptual Foundation
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Importance of Crisis Communication Skills
No community, organization, public or private is immune from crises.
The need for understanding effective crisis communication has increased in demand.
Cyber attacks, public relations disasters, natural disasters, corporate, government, and private mistakes.
Because of the prevalence of crises, crisis communication skills are some of the most sought after.
Subsequent slides offer examples of crisis situations
Sports example requiring crisis communication skills
3
Business example requiring crisis communication skills
4
Government example requiring crisis communication skills
5
Political example requiring crisis communication skills
6
Natural disaster example requiring crisis communication skills
7
Defining Crisis Communication
Bad experiences are not crises
Hermann (1963) identified 3 characteristics
Surprise
Threat
Short Response Time
Traditional Definition of Crisis
Surprise
Even natural disasters such as flooding and fires do not count unless they come with an intensity that was unpredicted or beyond expectations of government officials.
Threat
Crises involve threats beyond the normal problems faced.
Can affect an organization’s financial security, customers, residents nearby, and others.
Short Response Time
Organizations must provide effective communication immediately after the initial crisis.
Difficult because in the immediate aftermath little is often known about the cause of the crisis.
Only a short window to take control and set the tone for response and recovery.
Expanding the definition of Crisis Communication
Unexpected – Could not have anticipated or planned for.
Nonroutine – Events that cannot be managed by normal procedures and often require unique or extreme measures.
Produces Uncertainty – Cannot be aware of all causes and effects and investigations and efforts to reduce uncertainty may have to continue for months or years.
Creates Opportunities – To learn, make strategic changes, grow, or develop new competitive advantages.
Threat to image, reputation, or high-priority goals – Can be intense enough to permanently damage or destroy the organization.
Types of Crises
Intentional
Terrorism
Sabotage
Workplace violence
Poor employee relationships
Poor risk management
Unethical leadership
Unintentional
Natural disasters
Disease outbreaks
Unforeseeable technical interactions
Product failure
Downturns in the economy
Types of Crises
Intentional
Terrorism
Sabotage
Workplace violence
Poor employee relationships
Poor risk management
Unethical leadership
https://www.theguardian.com/business/2015/dec/10/volkswagen-emissions-scandal-systematic-failures-hans-dieter-potsch
https://www.nytimes.com/2019/10/31/us/chicago-cps-teachers-strik ...
Effective crisis communication chapter 1 the conceptual foundatANIL247048
- Effective crisis communication is important and involves unexpected, non-routine events that create uncertainty and opportunities while representing a threat.
- There are various crisis communication theories and types of crises that can occur, both intentional and unintentional.
- Ten key lessons on managing crisis uncertainty effectively include communicating early and often, addressing ethical ambiguity, being prepared to defend interpretations of evidence, and providing practical information to help stakeholders protect themselves.
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEvonCanales257
Effective Crisis Communication
Chapter 5 – 10 Lessons on Managing Crisis Uncertainty Effectively
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Defining Uncertainty
Uncertainty – The inability to predict the future.
Lack of Information
Complexity of Information
Quality of Information
Crises create EPISTEMOLOGICAL and ONTOLOGICAL uncertainty.
Epistemological – Uncertainty from lack of knowledge.
Ontological – Uncertainty from a new future created by crisis – The future has little to no relationship with the past.
Lessons 1 - 3
Crises Can Start Quickly and Unexpectedly
Shouldn’t respond with routine solutions
The threat is perceptual
Lesson 4
Communicate Early and Often Regardless of Having Information or Not!
Because of uncertainty, accurate info is not there for stakeholders.
Effective strategies include making a list of potential questions.
What happened?
Who is responsible?
Why did it happen?
Who is affected?
What should we do?
Who can we trust?
What should we say?
How should we say it?
Lesson 5
Ethical Ambiguity During Crises
Organizations should not purposely heighten the ambiguity of a crisis to deceive or distract the public
Ambiguity is “an ongoing stream that supports several different interpretations at the same time”, Weick (1995)
Ethical when – uses unbiased data to inform and contribute to the complete understanding
Unethical when – using biased or incomplete information to deceive
Lesson 6
Be prepared to defend your interpretation of the evidence surrounding a crisis
Lesson 7
Without good intentions prior to a crisis, recovery is difficult or impossible
Questions of Evidence
Questions of Intent
Questions of Responsibility
Lesson 8
If you believe you are not responsible, you need to build a case for who is
Lesson 9
Organizations need to prepare through simulations and training
Crises thrust people into unfamiliar roles.
Crisis demands can bring structures to their knees.
Organizations should train and prepare for crises.
Lesson 10
Crises challenge the way organizations think about and conduct their business
Crises create “Cosmology Episodes” – disorienting experiences in which beliefs and sensemaking structures are hampered. Weick (1993)
They can change how we think about the world.
Organizations and Stakeholders need information to reduce uncertainty.
Organizations in crisis often stonewall
Stakeholders are left wondering if they will get information needed to protect themselves
Media speculates
Effective Crisis Communication
Chapter 1 The Conceptual Foundation
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Importance of Crisis Communication Skills
No community, organization, public or private is immune from crises.
The need for understanding effective crisis communication has increased in demand.
Cyb ...
Dan Keeney, APR of DPK Public Relations was a featured presenter at the 2007 conference of the Insurance and Financial Communicators Association to discuss the fundamentals of crisis planning, response and recovery.
Effective Crisis CommunicationChapter 3 Lessons on Effective CEvonCanales257
Effective Crisis Communication
Chapter 3 Lessons on Effective Crisis Communication
Ulmer, R., Sellnow, T., and Seeger, M. (2019). Effective crisis communication: Moving from crisis to opportunity. Sage Publications. Thousand Oaks, CA.
Lesson 1 Determining your Goals
Often broad statements that help guide
Could be to reduce the impact of the crisis
Keep the organization’s image intact or maintain customers
Helps reduce uncertainty during crises
Linking to organizational values helps harmonize
Important to determine, rank, and identify potential obstacles to goals.
Lesson 2
Develop True, Equal Partnerships with Organizations and Groups that are important…
Partnerships defined “Equal communication relationships with groups or organizations that have an impact on an organization”
Established through honest and open dialogue
Partners may be advocates for or antagonists against
Effective partnering begins before crisis occurs.
Establish relationships with stakeholders before!
Lesson 3
Acknowledge your stakeholders as partners when managing crises
Stakeholders are external and internal groups that can have an impact.
Effective strategies include making a list of potential stakeholders.
Employees
Competitors
Creditors
Consumers
Government Agencies
Community
Activist Groups
Media
Lesson 4
Develop Strong, Positive Relationships with Primary and Secondary Stakeholders
Primary – Those most important to success and interact with most often.
Secondary – Key groups that do not play an active role but are still important to success.
Types
Positive – Both listen, understand, and communicate with each other
Negative – Antagonistic relationship, not open to listening or communicating
Ambivalent – No true partnership, each work with each other, but no one listens
Nonexistent – Organization is not aware of stakeholder and does not communicate
Lesson 4
Develop Strong, Positive Relationships with Primary and Secondary Stakeholders
Communicating with underrepresented groups
Culture-Neutral Approach: Everyone acts on and accesses CC information in similar manners.
Problem - Not everyone had a car to evacuate Hurricane Katrina
Culturally-Sensitive Approach: Messages should be tailored to the cultural characteristics of groups.
Person, Place, Time, Occasion, Literacy Level, and Message to name a few
Culturally-Centered Approach: Most appropriate – Includes underrepresented groups in the process.
Means partnerships must happen.
Lesson 5
Effective CC means listening to stakeholders
First mistake is to attempt to engineer consent through spin.
Get the information out, but then make time to listen to concerns.
Public Information Sessions
Q&A
Public meetings can become difficult.
Vocalized anger must be acknowledged and legitimized.
Once you have listened, then determine which audiences to focus on and how to address their concerns.
Lesson 6
Communicate early, Acknowledge uncertainty, Assure the public you will keep communicating
Communicate Early and Oft ...
This document provides guidelines for crisis management before, during, and after a crisis. It defines what constitutes a crisis and lists common types of organizational crises. It outlines the characteristics of a crisis and key aspects of an effective crisis management plan, including features like effective communication and coordination between departments. The document provides a checklist of ten things to remember during a crisis, such as staying calm and controlling the message. It also gives guidance on procedures for communicating with stakeholders at the onset of a crisis and includes a crisis communication checklist of preparatory steps organizations can take.
The document discusses the importance of being prepared for various crises and disruptive events. It outlines many challenges organizations may face during crises related to infrastructure damage, communications, travel, insurance, and emergency plans. The key is taking an integrated approach to crisis management by linking operations and communications plans, conducting risk assessments, prevention activities, response planning, training, and reputation management before, during and after a crisis occurs. Maintaining communication is cited as the primary challenge during disasters.
This document discusses organizational crisis management and preparation. It defines what constitutes a crisis, outlines common crisis types, and reasons why crises occur. It also describes key aspects of crisis management preparation including identifying a crisis management team, analyzing an organization's readiness, strengthening relationships, and providing training to plans, media, and all staff. The goal of crisis preparation is to allow an organization to respond effectively during a crisis and plan for recovery afterwards.
This document discusses best practices for communication during times of crisis. It emphasizes the importance of being prepared for potential crises through developing a crisis plan and team, anticipating likely scenarios, training spokespeople, and pre-writing messages. When a crisis occurs, the goals should be to protect health and safety, minimize damage, promote healing, and restore normalcy. Responses should acknowledge stakeholders, admit mistakes, address issues promptly and transparently while providing ongoing information to resolve problems. Advanced preparation is key to effectively managing crises and their impacts on reputation through proactive communication.
Storytelling, Social Movements and the Prevention of Child Abuse and NeglectJim McKay
This presentation from Ben Tanzer, Director of Strategic Communications for Prevent Child Abuse America, explores the latest research about communications and messaging related to child abuse prevention.
On September 11, 2007 Dan Keeney, APR was a general session speaker at Dam Safety '07, the annual conference of the Association of State Dam Safety Officials. His session, "Dam Safety in the News" looked at the roles and responsibilities of subject matter experts in times of intense scrutiny.
The document discusses best practices for crisis communication and working with the media during disasters. It emphasizes being timely, accurate, relevant, credible and consistent when communicating (STARCC principles). An effective crisis communication plan should identify spokesperson(s), key messages, stakeholders to notify, and allow for post-crisis evaluation. When speaking to the media, it is important to express empathy, demonstrate competence, be honest and accountable to build trust with the public.
The document discusses best practices for crisis communication and working with the media during disasters. It emphasizes being timely, accurate, relevant, credible and consistent when communicating (STARCC principles). An effective crisis communication plan should identify spokesperson(s), key messages, stakeholders to notify, and allow for post-crisis evaluation. When speaking to the media, it is important to express empathy, demonstrate competence, be honest and accountable to build trust with the public.
This document is a report on coping with disaster, violence, and traumatic stress submitted by Chatrajit Singh to Dr. Sanjay Kumar Singh at O.P. Jindal University. It includes an acknowledgement thanking Dr. Singh for his guidance, an introduction outlining the objectives of the report, and certificates of submission. The executive summary provides high-level overviews of chapters on coping with disaster, violence, and traumatic events. It also mentions a conclusion and bibliography. The first chapter defines disasters and outlines signs of disaster-related stress and ways to ease stress such as talking to others, seeking counseling, and maintaining routines. The second chapter discusses helping children cope with disasters and potential reactions like fears, sadness and behavioral
A presentation that looks how outdoor education coordinators communicated risk to parents and how the important area of risk perception research can influence how the messages are received.
HM540Week5 Journal EntryReflectionAfter you have completedLizbethQuinonez813
HM540
Week5 Journal Entry
Reflection
After you have completed all of the assignments in this unit, write a 100- to 300-word reflection journal on what you have learned and what questions you may still have.
Write 300 words about my event
Details in the description
For the short time I was at this event I learned a lot about Chinese culture and the
amazing food which they provide for the Dongzhi Celebration. Dongzhi
celebration is a winter festival which has its origin from the Han dynasty, a festival
for Chinese people to gather and chat normally takes place between Dec 21st and
23rd. I meet some people who are like-minded such as myself. We shared similar
goals and ambitions like giving back to the community in which we grew up. what
was even more shocking to me was when we didn't even know each other and
they made me feel very comfortable. The event was pretty small but, I saw the
bigger picture. It was to promote the Chinese culture at TCU so that real
international students have a place to feel welcomed just like VSA. I had a lot of
fun we played games like checkers and head up.
Write 300 words about my eventDetails in the descriptionFor the short time I was at this event I learned a lot about Chinese culture and the amazing food which they provide for the Dongzhi Celebration. Dongzhi celebration is a winter festival which has its origin from the Han dynasty, a festival for Chines...
HM540
Unit5 Assignment
Crisis Intervention Strategy Case Study
In a 5- to 7-page paper (not counting references and abstract pages), describe the seven crisis intervention strategies for a crisis. Find one or more scenarios online that have examples of these strategies and use them as references in your paper.
Your paper should include:
· A listing and description of the seven crisis intervention strategies associated with trauma.
· Explanations of how the seven crisis intervention strategies can be applied in a crisis.
· Examples and/or recommendations of how the seven crisis intervention strategies have been and/or should be used within a scenario situation.
· Starts on Page 332 of the article
PLEASE USE THESE SEVEN CRISIS ONLY:
HM540
Unit5 DQ’s
TOPIC #1 Crisis Intervention Strategies for Leaders
As you contemplate the strategic use of crisis intervention strategies, what lessons have you learned that would help you if you were the local emergency manager for your community? What about if you were a federal coordinating official (FCO) in charge of a major response effort?
Respond Kindly to Student #1
Ryan Davidson
Crisis Intervention Strategies for Leaders
As a local emergency manager, understanding previous disaster response failures and successes is necessary, as the lesson learned from previous events can give insights to the needs of the community or areas that can be improved. Preventative care in the preparation of phase of a disaster should be one of the primary focus points to ensure that r ...
A crisis is defined as a significant threat to an organization's operations that can have negative consequences if not handled properly. The document discusses various types of crises that can occur in hospitals and provides recommendations for effective crisis management. It emphasizes the importance of planning, prevention, and having emergency response plans, standard operating procedures, and staff training in place. During a crisis, organizations should respond quickly, speak the truth, provide a constant flow of communication, and avoid actions like denial, cover-ups, blaming, and procrastination. After a crisis, root cause analysis and process reviews should be conducted to prepare for future crises. Effective crisis management is an important practice for healthcare organizations to follow.
What Small Business Can Do To Protect Themselves Now in CybersecurityReading Works Detroit
On October 16, Daniel Cherrin spoke at the Wall Street Journal PRO Cybersecurity Small Business Academy at the Monarch Beach Resort in Dana Park, California. You can find an excerpt from his remarks on Incident Response on a Budget at http://www.northcoaststrategies.com/blog/steps-you-can-take-now-to-prepare-for-the-next-data-breach-that-wont-cost-a-lot-of-money.
Movember is an annual event in November where men grow mustaches to raise awareness for men's health issues like prostate cancer, testicular cancer, and mental health/depression. The idea started as "Mo (mustache) + November" and is also known as No Shave November. In 2013, there were over 1.5 million tweets about Movember. The movement has expanded beyond growing mustaches and now focuses on men's health, fitness, philanthropy, and self-love. The document recommends that a company called Gentleman's Box take advantage of Movember by promoting their products and services to local media markets through listicles and tips to help change men's behaviors and perspectives related to health and wellness
This document provides a timeline of key events in the Flint water crisis from 2014 to 2016. It begins with Flint switching its water source to the Flint River in April 2014. It then details various issues that arose over the subsequent months and years regarding high lead levels in water and in children's blood. These issues ultimately led to state and city officials resigning and being criminally charged. The document also includes sections on lessons learned for crisis response that emphasize keeping the public informed, accepting responsibility, and prioritizing public safety.
How to Help Statewide Associations Grow When Communications Is StrategicReading Works Detroit
This document summarizes the activities and goals of the Special Outreach Publishing group from April 2016. It discusses the group examining ways to increase the visibility and influence of the Representative Assembly within the State Bar of Michigan. This includes providing tools for RA members to better communicate, strengthening links between the RA and other SBM groups, raising the profile of the RA through marketing, and improving communication between RA leadership and regional circuits. Both short and long-term recommendations are provided, such as updating the website, connecting with sections/specialty bars, and defining a process to bring issues to the RA.
Angry residents attended a public meeting to oppose a proposed offshore wind farm development in Lake Erie and Lake St. Clair. The company, SouthPoint Wind, aims to eventually install around 700 turbines offshore from Amherstburg. Residents at the meeting expressed concerns about the visual impact of the turbines, potential environmental effects, and questions about the project that remained unanswered. The company said they will provide more details at a future public meeting to address residents' issues and concerns about the project.
NorthCoastStrategies provides public relations, crisis management, and public affairs services. It helps clients navigate complex environments that involve litigation, government actions, media scrutiny, and public perception by developing meaningful relationships and advocacy to protect and enhance organizational reputations. The company's services include conducting marketing audits, gathering intelligence on trends and competitors, and creating strategic communications plans that leverage various media channels like websites, social media, traditional media, events, and more. The goal is to align marketing and communications around creating and sharing engaging, useful content that tells clients' stories to the target audiences.
This document provides an overview of a session on legislation and government relations. It outlines 6 learning objectives, including discovering the broad scope of the legislative process, identifying lobbying regulations, learning advocacy tools, recognizing the importance of member involvement, understanding how organizational structure relates to government relations, and realizing how government relations supports an association's mission. It then provides details on the legislative process, lobbying laws and definitions, advocacy tools, and developing relationships and agendas.
This document provides guidance on finding advocates in Congress and developing an effective government relations strategy. It outlines key steps like meeting with members of Congress and agency staff, demonstrating your product, monitoring legislation, and relationship building. It also includes a sample timeline for legislative action with activities organized by month, such as defining programs, identifying priorities, and scheduling site visits between October and September.
42. Categories of a Crisis Case Studies Examples Severity Level 3 2 1 2006 Duke Lacrosse Team A government intervention Allegation of impropriety Mismanagement of funds A situation that requires thoughtful implementation of the crisis communications strategy Michigan State University – 2003 Basketball Finals loss A traffic accident Protest An emergency requiring assistance from first responders but no evacuation is necessary Hurricane Katrina 2007 Shootings at Virginia Tech Natural disaster Lab explosion Fire Environmental accident Shooting An extreme emergency requiring evacuation of facilities or areas of the campus and assistance from first responders
46. Unstable student/faculty Violence on campus Increase of crime on campus Negative media coverage, decline in enrollment Complaints of discrimination Protests, negative media coverage Elderly dean or professor Untimely death or serious injury Ignored advice from attorneys, Fines or penalties, negative media coverage, accountants or tax consultants loss of credibility / trust Sloppy environmental procedures Fines or penalties, expensive lawsuits, loss of credibility / trust Troops starting to return home Infusion of students at end of deployment Down economy Overcrowding Increased multiculturalism on campus Harassment or discrimination on campus No crisis-management plan Mismanaged crisis, negative media coverage, damaged reputation Warning Potential crisis
50. Case Study In the wake of the recent Virginia Tech shootings, you took a closer look at the make-up of your students only to learn that 22 percent have a diagnosed mental illness, ranging from ADD to schizophrenia, depression and test anxiety.
53. Case Study Professor Paulson is a well-loved professor of writing. He has been a professor for over 30 years and consistently voted as the most-liked teacher. One day, a forensics student was conducting some research only to learn that Professor Paulson is actually Professor Pierson – a registered sex-offender in another state.
60. Case Study To close an estimated $800-million gap in the state budget, institutions of higher education will not receive the level of funding they expected in previous years. In addition, with a stagnant economy alumni donations are down and the colleges cash reserves are quickly being depleted. The college is left little choice to increase tuition, and charge for ancillary services, colleges are left to cut programs and students are forced to increase their student loans.
74. Questions “ There can’t be a crisis next week … my schedule is already full.” -- Henry Kissinger
75. Daniel Cherrin (248) 355-3200 [email_address] C aponigro P ublic R elations Inc. www.caponigro.com
76. Case Study No. 1 The library is populated by students day and night. Some leave their bags at a table while they go to lunch or meet in a study group. On this particular day, a student’s backpack sits untended for three hours, until someone notices a phosphorous smell emerging from it.