This document summarizes a presentation about citation analysis services provided by the University of Manchester Library. It discusses how the library analyzes citations to evaluate research performance and impact at the institutional and department levels. Key points include that citation data can provide metrics for benchmarking research quality against peer institutions, and that the library produces customized reports for different faculties and schools analyzing their citation metrics and most cited articles. Automated scripts and predefined clusters are used to streamline reporting on citation percentiles and highly cited research.