The document discusses Nonviolent Communication (NVC) and provides examples of difficult interpersonal situations that could benefit from an NVC approach. It asks the reader to watch videos about NVC and how it works, including an example conversation between a mother and daughter. The reader is prompted to think about challenges that may arise when introducing NVC into the workplace and how best to start using NVC at work according to the speaker in one of the videos.

1. NVC

6. What do these phrases mean:
to be running on autopilot
to have one's buttons pushed
to trigger sth
to restate sth
to make requests and demands
to have one's needs met

7. Watch the video.
What is NVC – non-violent communication?
What makes communication violent?
Why is it difficult to use NVC?
Why is it worth the effort?

8. Celina is chatting with her mother about difficulties
at work – she's a lawyer and she was dropped from
a couple of cases because of her kids.
● How does her mother react?
● How does Celina feel about this reaction?
Stop at 1:00, then watch the rest and answer:
● What does Celina need from this conversation?
● What does she decide to do?
● Why did her mother react the way she did?
● How does the situation end?

12. You walked in on your partner reading through your
text messages.

13. A friend arrives late to a meeting with you, again.

14. Your mother keeps dropping in unannounced.
She doesn't even use the doorbell – just lets herself
in with the key you'd given her in case of
emergencies.

15. You just walked in, your partner greets you with
“What's for dinner?” instead of “Hello”.
You've prepared all the meals this week, despite
working overtime.

16. You have an important issue to discuss with a
coworker. As you start explaining your point they
start looking through their inbox and organizing their
messages.

17. A friend invited you over for a movie night and a
heart-to-heart. When you arrive, you find out there's
an acual party taking place – a group of smartly
dressed people you've never met are drinking wine in
the living room. You did not sign up for this.

18. A colleague keeps telling sexist jokes.

19. You're on the phone with a customer.
They keep raising their voice and saying unpleasant
things.

20. What kind of problems may you encounter while
introducing NVC into your worklife?
Watch this video. How should you start using NVC at
work, according to the speaker?