Non - verbal communication in selling and negotiation.pdf
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A team work by MBA students of Pondicherry University on Non-Verbal Communication in Selling and Negotiation for Selling and Negotiation Workshop.
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This document discusses nonverbal communication in business and around the world. It begins by defining nonverbal communication and its importance. It then explains the basics of nonverbal communication, how it operates through repetition, addition and illustration. It discusses how nonverbal communication affects the workplace, success, clients and business. It also explores cultural differences in nonverbal signals between countries and how respect and power play a role. In conclusion, it states that nonverbal signals can convey emotion, status or credibility depending on how they are used.
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The document discusses the personal selling process and the various stages involved. It begins with identifying prospective buyers and qualifying them. This is followed by pre-approach where the salesperson decides how to contact the prospect. The approach involves greeting the buyer and starting a conversation. Presentation and demonstration of the product then occurs. Next, the salesperson handles any objections from the customer. Closing involves getting the order. Follow up after the sale ensures customer satisfaction. Compensation plans for salespeople include salary only, commission only, or a combination of salary and commission. Additional incentives like sales contests are also used to motivate salespeople.
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Non-Verbal Communication in Selling and Negotiation.pptx
This document discusses the importance of non-verbal communication in selling and negotiation. It identifies different types of non-verbal cues like body language, facial expressions, gestures, and tone. Specific non-verbal behaviors are examined, such as open vs. closed posture, mirroring, eye contact, smiling, and personal appearance. The document also explores how non-verbal communication can build rapport, convey confidence, and improve listening. Tips are provided for practicing active listening and using mirroring to establish trust and connection.
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Nonverbal communication plays an important role in selling and negotiation. Studies show that over half of messages are communicated nonverbally through appearance, body language, tone of voice, and pace of speaking. There are several tips to improve nonverbal communication skills like maintaining appropriate personal space, making eye contact, mirroring another's behaviors, and assessing the mood of an audience. Paying attention to gestures, body language, and reactions to refreshments can provide insight into a client's true opinions and help negotiators be more successful.
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With assertive communication, you will be able to communicate clearly without leaving any scope for misunderstanding. This will help you eliminate conflict and communication gaps easily. You can clearly express your feelings, while you do not negate the feelings of others. It enables you to take responsibility for your actions. An assertive style of communication gives you the confidence and courage to convert your words into actions.
Develop Assertive Communication by using the following strategies:
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Non verbal communication in selling & negotiation
Nonverbal communication plays an important role in selling and negotiation. Studies show that over half of messages are communicated nonverbally through appearance, body language, tone of voice, and pace of speaking. There are several tips to improve nonverbal communication skills like maintaining appropriate personal space, making eye contact, mirroring another's behaviors, and assessing the mood of an audience. Paying attention to gestures, body language, and reactions to refreshments can provide insight into a client's true opinions and help negotiators be more successful.
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With assertive communication, you will be able to communicate clearly without leaving any scope for misunderstanding. This will help you eliminate conflict and communication gaps easily. You can clearly express your feelings, while you do not negate the feelings of others. It enables you to take responsibility for your actions. An assertive style of communication gives you the confidence and courage to convert your words into actions.
Develop Assertive Communication by using the following strategies:
- Use "I" Statements
- Acknowledge employees
- Show Empathy
- Pay Attention to Nonverbal Communication
- Active listening
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Assertive communication contributes significantly to a positive work environment, higher productivity, employee satisfaction, and great relationships. An Assertive leader always appreciates the opposite person, shows gratitude, and makes them feel unique, valued, and supported.
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2. Nonverbal Communication:
Nonverbal communication encompasses gestures, facial expressions, body language, eye contact, and tone of voice. It complements verbal messages and often conveys emotions, attitudes, and intentions more effectively than words alone. Mastering nonverbal cues enhances communication accuracy, builds rapport, and helps convey sincerity and authenticity in interactions.
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Friendliness in communication involves warmth, approachability, and positive demeanor towards others. It creates a welcoming atmosphere, encourages trust, and facilitates open dialogue. Demonstrating friendliness through smiles, greetings, and genuine interest in others' well-being fosters stronger connections and promotes collaborative relationships.
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This document outlines a training program to teach staff at a 72 bungalow island resort effective communication, negotiation, and selling skills. The training will cover topics like listening techniques, persuasive communication, assessing audiences, and using assertive verbal and nonverbal language. It will teach selling techniques like highlighting features and benefits, building relationships with customers, and understanding customers' needs. Negotiation skills training will focus on achieving win-win agreements, preparing objectives, and using an assertive style. The overall aim is to allow staff to capture more conference business for the resort through improved interactions with clients.
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The document discusses effective communication techniques for salespeople, including using words, body language, visual aids, and listening. It emphasizes the importance of nonverbal communication and outlines factors that can act as barriers to communication like differences in perception and information overload. It also provides tips for maintaining control in a sales presentation through persuasive communication, empathy, feedback, and creating trust with customers.
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本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(uts毕业证书)悉尼科技大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(uts毕业证书)悉尼科技大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(uts毕业证书)悉尼科技大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(uts毕业证书)悉尼科技大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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一比一原版美国加州大学戴维斯分校毕业证如何办理
原版一模一样【微信：741003700 】【美国加州大学戴维斯分校毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理美国加州大学戴维斯分校毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理美国加州大学戴维斯分校毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理美国加州大学戴维斯分校毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理美国加州大学戴维斯分校毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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- 1. Non-verbal communication in selling and negotiation
- 2. Introduction Non-verbal communication refers to the use of body language, facial expressions, voice tone, and proximity to convey messages. Non-verbal communication is crucial in sales and negotiation as it can help build trust and rapport, convey confidence, and influence outcomes. This presentation aims to explore the importance of non-verbal communication in sales and negotiation and provide practical tips for using it effectively.
- 3. Why Non-Verbal Communication is important in selling and negotiation? 1. Expressing emotions: In sales and negotiation, displaying genuine enthusiasm, confidence, and empathy through non-verbal signals can help build trust and rapport with the other party. 2. Understanding customer needs: Observing non-verbal cues from customers or negotiation counterparts can provide insights into their needs, preferences, and reactions. 3. Building trust and credibility: Non-verbal communication contributes significantly to establishing trust. Maintaining eye contact, having an open posture, and displaying attentive listening skills can create a sense of trustworthiness.
- 4. Why Non-Verbal Communication is important in selling and negotiation? 4. Influencing perceptions: Non-verbal cues can shape how others perceive a salesperson or negotiator. Maintaining good posture, and using appropriate gestures can persuade the other party to perceive them as competent and reliable. 5. Managing negotiations: Non-verbal communication aids in managing the dynamics of a negotiation. Understanding the non-verbal signals from the other party can help identify their position, level of interest, and potential concessions. 6. Resolving conflicts: It is useful in conflict resolution. By actively listening, nodding, and maintaining open body language, salespeople and negotiators can demonstrate empathy and a willingness to understand the other party's perspective.
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- 6. Understanding Customer Needs 01 02 03 The importance of nonverbal cues in understanding customer needs and preferences Observing body language and facial expressions to gather insights Adapting sales and negotiation approach based on nonverbal signals
- 7. 5 Tricks of non verbal communication to enhance the success of your negotiations Mirror the other person Nod and keep eye contact Pay attention to your hands Relax your body Don’t forget to smile
- 8. 4 Ways to Close Sales with Non-Verbal Communication Evaluate body positioning Apply mimicry to make the other person feel safe Smile with genuine joy … when it's appropriate to do so Appear confident and relaxed
- 9. Misinterpretation and Miscommunication in Nonverbal Signals: The potential for misunderstanding nonverbal cues Cultural misunderstandings and their impact Clarifying communication through verbal means
- 10. Limitations of Non-Verbal Communication in selling and negotiations 1. Ambiguity 2. Cultural differences 3. Lack of Control 4. Limited Expressiveness 5. Contextual Dependence 6. Deception and Manipulation