Non verbal communication
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This document discusses non-verbal communication and body language. It covers how facial expressions, gestures, postures, eye movements and other non-verbal cues convey up to 93% of communication. Specific types of non-verbal communication are defined, including para linguistics, kinesics, proxemics and haptics. Examples are given of different non-verbal behaviors and their typical interpretations. Guidelines are provided for effective non-verbal communication behaviors.
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Non verbal communication
- 1. Non Verbal Communication Actions Speak louder than words Shikha Sota
- 2. Message not expressed or sent in words Gestures, Postures, Facial expression Shikha Sota
- 3. Is it Important? Yes! Yes! Yes! “Only 7% of a message’s effect are carried by words, the other 93% through non -verbal means.” (Mehabian) Impossible NOT to Communicate! Shikha Sota
- 4. Non Verbal Communication • Facial expressions • Eye movements • Head movements • Hand movements • Posture • Way of talking • Closeness • Body contact Shikha Sota
- 5. Kinds of Body Language • Para linguistics • Kinesics • Postures • Proxemics • Haptics • Appearance Shikha Sota
- 6. Para linguistics • Refers to Vocal Communication • Consists of: Pitch Tone of Voice Vocally produced noises Pause Volume Rate of Speech Shikha Sota
- 7. Kinesics Shikha Sota
- 8. Facial Expressions Angry Lower eyebrow, stare intensely Fear Round eyes, open mouth Disgust Wrinkled nose, lowered eyelids Surprise Raised eyebrows, wide open eyes, open mouth Happiness Round eyes, smiles, raised cheeks Shikha Sota
- 9. Gestures • Openness, Confidence – Open hands – Eye contact – Smile, leaning forward, relaxed – Standing straight • Indifference – Legs crossed – Shaking one foot – Glancing at exit – Yawning – Fidget Shikha Sota
- 10. NONVERBAL BEHAVIOR INTERPRETATION Brisk, erect walk Confidence Standing with hands at waist Readiness, aggression Sitting with legs crossed, foot Boredom kicking slightly Sitting, legs apart Open, relaxed Arms crossed Defensiveness Walking with hands in pockets, Dejection shoulders hunched Hand to cheek Evaluation, thinking Touching, slightly rubbing nose Rejection, doubt, lying Rubbing the eye Doubt, disbelief Hands clasped behind back Anger, frustration, apprehension Shikha Sota Locked ankles Apprehension
- 11. Head resting in hand, eyes downcast Boredom Rubbing hands Anticipation Sitting with hands clasped behind Confidence, superiority head, legs crossed Open palm Sincerity, openness, innocence Pinching bridge of nose, eyes closed Negative evaluation Tapping or drumming fingers Impatience Patting/fondling hair Lack of self-confidence; insecurity Tilted head Interest Stroking chin Trying to make a decision Looking down, face turned away Disbelief Biting nails Insecurity, nervousness Shikha Sota Pulling or tugging at ear Indecision
- 12. Eye behaviour Expression of Interpretation eyes Sideways glance of eyes Suspicion No eye contact Disinterest Half raised eyebrows Worry Half closed eyes Boredom Avoiding eye contact Dishonesty & deception Constant gaze & Intense love & affection repeated mutual eye contact Shikha Sota
- 13. Proxemics Related to space & distance • Intimate distance 0 to 18 inches • Personal distance 18 inches to 4 feet • Social distance 4 to 12 feet • Public distance 12 feet to the limit of sight Shikha Sota
- 14. Haptics • Study of touch as nonverbal communication • Includes Handshake A pat on shoulder Shaking hands Holding hands Pat on the back Shikha Sota
- 15. Do’s & Don’ts Shikha Sota
- 16. • Have eye contact , but don’t stare • Don’t cross your arms or legs • Don’t be afraid to take up some space • Don’t fidget Shikha Sota
- 17. • Relax your shoulders • Nod when you are listening • Don’t slouch, sit up straight • Lean, but not too much Shikha Sota
- 18. • Don’t touch your face • Keep your head up • Slow down a bit • Don’t stand too close Shikha Sota
- 19. Smile!! “Youare not completely dressed until your wear a smile ". Shikha Sota
Editor's Notes
- Most of us go about our day-to-day lives having conversations with people without giving much thought to the ‘way’ we communicate. However during our work it’s as much about ‘how’ we portray ourselves when we communicate as it is about the message we are trying to get across. Your body language says far more about you than the words will ever do. In fact, research studies have estimated that perhaps as much as 55% of all communication is based upon what people see and not what they hear. So, let’s take a look at some of the most common aspects of body language and what it conveys about us.
- Kinesics - ki-nee-siks
- Physical movements of body parts