The document outlines the features and information displayed on the NOC PowerPoint dashboard for monitoring command and control operations. It includes details such as shift timings, team statuses, ongoing and scheduled maintenance tasks, service level agreements, changes made, and alerts concerning network and device issues. The dashboard serves as a critical tool for NOC managers to oversee system performance and coordinate incident responses effectively.

1. NOC PowerPoint
Dashboard
a.k.a. Uberfingers dashboard

2. Command and control
• Date and time of current shift:
• Start
• Finish
• NOC Manager on duty
• Other shift leaders
• Service Delivery Manager
• Major Incident Manager

3. Tiger team status
• echo
• whisky
• delta
• romeo
• bravo
• alpha

4. RAG status of teams in “the trenches”
Security Data centre
PhySec InfoSec Electrical Cooling Fire-safety
Apps Support
Applications Operations
Infrastructure
Servers Storage Voice Networks

5. Ongoing SLA or contract violations

6. Last 10 maintenance tasks completed

7. Next 10 maintenance tasks scheduled

8. Planned continuity tests scheduled
• Inverter or generator tests, network path protection tests, business
continuity or application high availability tests.

9. Resources available to the NOC

10. Resources unavailable to the NOC

11. Changes completed during the past week
• So if it is Wednesday, then all the changes completed since the
previous Thursday. This includes the status on whether they have
been successful or failed.

12. Changes scheduled for the next week
• Thus if it is Tuesday, then all the changes scheduled up to the next
Monday

13. Emergency changes completed and in
progress.

14. Top 10 most ongoing projects of which the
NOC must be aware.

15. Top 10 congested network links

16. Top 10 devices with temperature alerts

17. Top 10 devices with cooling alerts

18. Top 10 devices with storage (such as RAID
failures) or capacity alerts

19. Systems/devices with known problems or
symptoms of degradations