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What are the functions of
management?
Nirav B Patel Hoboken
Operations Management
Operating Procedures
Inventory Management
Financial Management
Operating Procedures
Goals
 Define the five functions of
management.
 Describe five types of policies that
should be included in an operations
manual.
Vocabulary
 manager
 management
 organizational structure
 authoritative management
 democratic management
 operations manual
Management Functions
 manager
 the person responsible for planning, organizing,
staffing, implementing and controlling the
operations of a business
 management
 the process of achieving goals by establishing
operating procedures
 making effective use of people and other
resources
Planning
 Strategic planning
 planning for the three to five years ahead
 setting broad, long-range objectives
 Intermediate-range planning
 planning for a one-year period
 set target dates for task completion
 Short-term planning
 planning for daily operations
Organizing
 Assignment of tasks
 determining which employee is
responsible for specific tasks
 Grouping of tasks into departments
 grouping closely related tasks together
 a plan that shows how the various jobs in a
company relate to one another
 often represented in a chart
 Allocation of resources across the
organization
 determining the most efficient use of
resources
 Organizational structure
Staffing
 Managing the personnel needs of a
business through:
 obtaining
 training
 compensating
Implementing
 Implementing involves directing and
leading people to accomplish the goals
of an organization.
 management style
 the way a manager behaves toward and
works with employees
 the manager is directive and controlling
 democratic management
 employees are involved in decision making
 the manager provides less direction
 mixed management
 a combination of authoritative and
democratic management
 authoritative management
Controlling
 Controlling is the process of:
 setting organizational standards
 ensuring those standards are met
 comparing actual revenues and expenses with
projected revenue and expenses
 determining if operations are running effectively
 inspecting products and services to ensure they
are meeting performance standards
What are the functions of
management?
Operations Manual
 operations manual
 contains all the rules, policies, and
procedures that a business should follow
to function effectively
 employee handbook
 details the rules, policies, and procedures
that apply to employees
 Set daily operating hours that are convenient
for customers.
 Customer Service Policies
 Customer satisfaction is the goal.
 returns
 follow-up service
 Operating Policies
 often offered for customer convenience
 The policy should cover:
 whether you will offer delivery
 delivery fee
 delivery timeframe
 Delivery Policies
 application process
 testing requirements
 background checks
 Safety Policies
 Employees should be trained in emergency
procedures.
 Hiring Policies
What type of information should
be included in an operations
manual?
Inventory Management
Goals
 Prepare a purchasing plan for
inventory.
 Describe the perpetual and periodic
inventory methods.
 Determine how much inventory to keep
in stock.
Vocabulary
 perpetual inventory method
 stock card
 point-of-sale software system
 periodic inventory method
 stock turnover rate
Meet Inventory Needs
 inventory
 the stock of goods a business has for sale
 Inventory costs include:
 storage
 insurance
 taxes
 purchase price of inventory
 Inventory must be well managed if you want
to make a profit.
Purchasing Plan
 The sales forecast can be used to
calculate required inventory.
 Ending inventory =
Beginning inventory + Purchases ─
Sales
What are some of the concerns managers have
regarding inventory?
Track Your Inventory
 You will need to take a physical
inventory once or twice a year.
Perpetual Inventory Method
 perpetual inventory method
 monitors inventory levels daily
 efficient
 avoids inventory shortages
 stock card
 a paper inventory record for a single item
 electronic versions available
 the minimum amount you want to keep in
inventory
 indicates when you should place an order to
receive more units
 reorder point
Use a Computer
 point-of-sale (POS) software system
 updates inventory as each sale happens
 provides up-to-date inventory levels
 taking a physical count of merchandise at
regular intervals
 Take a Physical Inventory
 counting the number of items in stock
 should be done once or twice a year
 can highlight discrepancies caused by a
failure to record
 sales
 theft
 damage
 Periodic Inventory Method
How does the perpetual inventory method
differ from the periodic inventory method?
Manage Your Inventory
 Costs of Carrying Inventory
 Costs can increase for many reasons
including:
 obsolescence
 deterioration
 interest fees
 insurance
 storage
 Stock shortages can lead to:
 loss of sales
 loss of customer loyalty
 Stock Turnover Rate
 the rate at which inventory is sold and
replaced with new inventory
 Months of inventory to stock =
Months in year ÷ Stock turnover rate
 Costs of Being Out of Stock
What three factors determine the
amount of inventory a business keeps
in stock?
Financial Management
Goals
 Describe strategies for managing cash
flow.
 Evaluate a business’s performance
through financial statement analysis.
Vocabulary
 cash budget
 gross sales
 net sales
Manage Your Cash Flow
 Create a Cash Budget
 cash budget
 shows the projection of your cash coming in
and going out
 estimated cash flow
 actual cash flow
 the difference between the two
 Increase Cash Receipts
 discounts for timely payment
 tighter credit policies
 collect unpaid accounts receivable
 hold shipments to customers with unpaid bills
 Decrease Cash Disbursements
 inventory reductions
 reducing the payroll
 use credit from suppliers
 reduce variable expenses
 Improve Your Cash Flow
What are some ways you can improve
your cash flow?
Prepare and Analyze Financial
Statements
 Prepare Financial Statements
 cash flow statement
 cash inflows
 cash outflows
 revenues
 expenses
 net income or loss over a specific
period or time
 balance sheet
 assets
 liabilities
 owner’s equity
 income statement
Analyze Sales
 Sales records can:
 show trends and patterns
 be used to forecast future sales
 helps you decide what type of inventory to
stock
 helps you increase sales and profits
 Analyze Sales by Product
Analyze Net Profit on Sales
 Net profit on sales =
Net income after taxes ÷ Net sales
Calculate Net Sales
 gross sales
 dollar amount of all sales
 net sales =
gross sales ─ returns
Calculate Net Income After
Taxes
 Gross profit =
Net sales ─ Cost of goods sold
 Net income from operations =
Gross profit ─ Operating expenses
Net income from operations ─ Interest
expense
 Net income after taxes =
Net income before taxes ─ Income tax
paid
 Net income before taxes =
Calculate and Analyze Net
Profit on Sales
 Net profit on sales =
Net income after taxes ÷ Net sales
 Net profit helps to determine the
profitability of your business.
 can compare with prior years
 can compare against industry standards
Set and Meet Profit Goals
 Profit goals reflect the amount of profit
you hope to earn during a particular
year.
Perform Breakeven Analysis
 breakeven point
 the volume of sales that must be made to
cover all business expenses
 Profit occurs after the breakeven point
is exceeded.
Analyze Debt and Equity
 The four key areas entrepreneurs
should review using data from the
balance sheet are:
 Ability to pay debt as it comes due
 Return on assets
 Amount of debt the company is using
 Rate of return by the owners on their
equity investment
Ability to Pay Debt
 A company is liquid if it has enough
money to pay off any debt.
 Current ratio =
Current assets ÷ Current liabilities
Return on Assets
 ROA indicates how profitable a
company is relative to the total
amount of assets invested in the
company.
 Return on assets =
Net income ÷ Total assets
Debt Ratio
 The amount of debt, relative to total
assets, used to finance a business
should be examined.
 Debt ration =
Total debt ÷ Total assets
Return on Equity
 The ROE is the rate of return the
owners are receiving on their equity
investment.
 Return on equity =
Net income ÷ Owner’s equity
Why is it important for an entrepreneur
to analyze the financial statements of
the business?
PERFORMANCE COMPENTENCIES
 Demonstrate good communication skills
 Describe project development and
implementation
 Describe the partnership
 Demonstrate the ability to make a professional
presentation
 Answer questions effectively
GIVE IT A TRY
 Development (description of the partnership
goals, description of planning activities used
to build a partnership, and roles of business
leaders and chapter members in developing
the partnership)
 Results (description of concepts
learned from the project and the impact
of the project)
 Implementation (description of
activities, level of involvement from
business leaders, and roles of business
leaders and chapter members)
 Evidence of Publicity (description of the
recognition received as a result of the
partnership)
 Degree of Involvement (hours spent
and contacts made)
Thank You

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Nirav B Patel Hoboken | What are the functions of management

  • 1. What are the functions of management? Nirav B Patel Hoboken
  • 3. Operating Procedures Goals  Define the five functions of management.  Describe five types of policies that should be included in an operations manual.
  • 4. Vocabulary  manager  management  organizational structure  authoritative management  democratic management  operations manual
  • 5. Management Functions  manager  the person responsible for planning, organizing, staffing, implementing and controlling the operations of a business  management  the process of achieving goals by establishing operating procedures  making effective use of people and other resources
  • 6. Planning  Strategic planning  planning for the three to five years ahead  setting broad, long-range objectives  Intermediate-range planning  planning for a one-year period  set target dates for task completion  Short-term planning  planning for daily operations
  • 7. Organizing  Assignment of tasks  determining which employee is responsible for specific tasks  Grouping of tasks into departments  grouping closely related tasks together
  • 8.  a plan that shows how the various jobs in a company relate to one another  often represented in a chart  Allocation of resources across the organization  determining the most efficient use of resources  Organizational structure
  • 9. Staffing  Managing the personnel needs of a business through:  obtaining  training  compensating
  • 10. Implementing  Implementing involves directing and leading people to accomplish the goals of an organization.  management style  the way a manager behaves toward and works with employees
  • 11.  the manager is directive and controlling  democratic management  employees are involved in decision making  the manager provides less direction  mixed management  a combination of authoritative and democratic management  authoritative management
  • 12. Controlling  Controlling is the process of:  setting organizational standards  ensuring those standards are met  comparing actual revenues and expenses with projected revenue and expenses  determining if operations are running effectively  inspecting products and services to ensure they are meeting performance standards
  • 13. What are the functions of management?
  • 14. Operations Manual  operations manual  contains all the rules, policies, and procedures that a business should follow to function effectively  employee handbook  details the rules, policies, and procedures that apply to employees
  • 15.  Set daily operating hours that are convenient for customers.  Customer Service Policies  Customer satisfaction is the goal.  returns  follow-up service  Operating Policies
  • 16.  often offered for customer convenience  The policy should cover:  whether you will offer delivery  delivery fee  delivery timeframe  Delivery Policies
  • 17.  application process  testing requirements  background checks  Safety Policies  Employees should be trained in emergency procedures.  Hiring Policies
  • 18. What type of information should be included in an operations manual?
  • 19. Inventory Management Goals  Prepare a purchasing plan for inventory.  Describe the perpetual and periodic inventory methods.  Determine how much inventory to keep in stock.
  • 20. Vocabulary  perpetual inventory method  stock card  point-of-sale software system  periodic inventory method  stock turnover rate
  • 21. Meet Inventory Needs  inventory  the stock of goods a business has for sale  Inventory costs include:  storage  insurance  taxes  purchase price of inventory  Inventory must be well managed if you want to make a profit.
  • 22. Purchasing Plan  The sales forecast can be used to calculate required inventory.  Ending inventory = Beginning inventory + Purchases ─ Sales
  • 23.
  • 24. What are some of the concerns managers have regarding inventory?
  • 25. Track Your Inventory  You will need to take a physical inventory once or twice a year.
  • 26. Perpetual Inventory Method  perpetual inventory method  monitors inventory levels daily  efficient  avoids inventory shortages  stock card  a paper inventory record for a single item  electronic versions available
  • 27.  the minimum amount you want to keep in inventory  indicates when you should place an order to receive more units  reorder point
  • 28.
  • 29. Use a Computer  point-of-sale (POS) software system  updates inventory as each sale happens  provides up-to-date inventory levels
  • 30.  taking a physical count of merchandise at regular intervals  Take a Physical Inventory  counting the number of items in stock  should be done once or twice a year  can highlight discrepancies caused by a failure to record  sales  theft  damage  Periodic Inventory Method
  • 31. How does the perpetual inventory method differ from the periodic inventory method?
  • 32. Manage Your Inventory  Costs of Carrying Inventory  Costs can increase for many reasons including:  obsolescence  deterioration  interest fees  insurance  storage
  • 33.  Stock shortages can lead to:  loss of sales  loss of customer loyalty  Stock Turnover Rate  the rate at which inventory is sold and replaced with new inventory  Months of inventory to stock = Months in year ÷ Stock turnover rate  Costs of Being Out of Stock
  • 34. What three factors determine the amount of inventory a business keeps in stock?
  • 35. Financial Management Goals  Describe strategies for managing cash flow.  Evaluate a business’s performance through financial statement analysis.
  • 36. Vocabulary  cash budget  gross sales  net sales
  • 37. Manage Your Cash Flow  Create a Cash Budget  cash budget  shows the projection of your cash coming in and going out  estimated cash flow  actual cash flow  the difference between the two
  • 38.
  • 39.  Increase Cash Receipts  discounts for timely payment  tighter credit policies  collect unpaid accounts receivable  hold shipments to customers with unpaid bills  Decrease Cash Disbursements  inventory reductions  reducing the payroll  use credit from suppliers  reduce variable expenses  Improve Your Cash Flow
  • 40. What are some ways you can improve your cash flow?
  • 41. Prepare and Analyze Financial Statements  Prepare Financial Statements  cash flow statement  cash inflows  cash outflows
  • 42.  revenues  expenses  net income or loss over a specific period or time  balance sheet  assets  liabilities  owner’s equity  income statement
  • 43. Analyze Sales  Sales records can:  show trends and patterns  be used to forecast future sales
  • 44.  helps you decide what type of inventory to stock  helps you increase sales and profits  Analyze Sales by Product
  • 45.
  • 46. Analyze Net Profit on Sales  Net profit on sales = Net income after taxes ÷ Net sales
  • 47. Calculate Net Sales  gross sales  dollar amount of all sales  net sales = gross sales ─ returns
  • 48. Calculate Net Income After Taxes  Gross profit = Net sales ─ Cost of goods sold  Net income from operations = Gross profit ─ Operating expenses
  • 49. Net income from operations ─ Interest expense  Net income after taxes = Net income before taxes ─ Income tax paid  Net income before taxes =
  • 50.
  • 51. Calculate and Analyze Net Profit on Sales  Net profit on sales = Net income after taxes ÷ Net sales  Net profit helps to determine the profitability of your business.  can compare with prior years  can compare against industry standards
  • 52. Set and Meet Profit Goals  Profit goals reflect the amount of profit you hope to earn during a particular year.
  • 53. Perform Breakeven Analysis  breakeven point  the volume of sales that must be made to cover all business expenses  Profit occurs after the breakeven point is exceeded.
  • 54.
  • 55. Analyze Debt and Equity  The four key areas entrepreneurs should review using data from the balance sheet are:  Ability to pay debt as it comes due  Return on assets  Amount of debt the company is using  Rate of return by the owners on their equity investment
  • 56. Ability to Pay Debt  A company is liquid if it has enough money to pay off any debt.  Current ratio = Current assets ÷ Current liabilities
  • 57. Return on Assets  ROA indicates how profitable a company is relative to the total amount of assets invested in the company.  Return on assets = Net income ÷ Total assets
  • 58. Debt Ratio  The amount of debt, relative to total assets, used to finance a business should be examined.  Debt ration = Total debt ÷ Total assets
  • 59. Return on Equity  The ROE is the rate of return the owners are receiving on their equity investment.  Return on equity = Net income ÷ Owner’s equity
  • 60.
  • 61. Why is it important for an entrepreneur to analyze the financial statements of the business?
  • 62. PERFORMANCE COMPENTENCIES  Demonstrate good communication skills  Describe project development and implementation  Describe the partnership  Demonstrate the ability to make a professional presentation  Answer questions effectively
  • 63. GIVE IT A TRY  Development (description of the partnership goals, description of planning activities used to build a partnership, and roles of business leaders and chapter members in developing the partnership)
  • 64.  Results (description of concepts learned from the project and the impact of the project)  Implementation (description of activities, level of involvement from business leaders, and roles of business leaders and chapter members)
  • 65.  Evidence of Publicity (description of the recognition received as a result of the partnership)  Degree of Involvement (hours spent and contacts made)