Learn how Nintex Promapp repositioned ACC to break down perceived silos, build better connection between units, and how it allows them to understand process dependencies across the organisation. Learn about their big wins, challenges, and positive difference Nintex Promapp has made in ACC.

1. Nintex Promapp at ACC…
Our journey so far
Created by: Connor Sonnen
June 2019
“Nintex Promapp repositions ACC to break down perceived silos, build better
connection between units and allows us to understand process dependencies
across the organisation”

2. ACC is unique in the world. We provide no-
fault personal injury cover to people injured in
NZ, including visitors from overseas.
New Zealand in 2018:
• population 4.9 million
• 3.9 million visitors
• 50,000 new immigrants
• 2.7 million people paid earner levies
• 535,000 businesses paid work levies
• motor vehicle owners paid levies as part of
4 million vehicle registrations.
• 1.5 million people were injured and received
support from ACC.
Who are we?

3. 3
Copyright (c) ACC
People couldn’t find what they were looking for
It was out of date
How did this all begin?
It is confusing

4. Copyright (c) ACC
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Our vision
Multiple sources of truth
One source of truth for key
content
“I can’t find what I am looking
for, I will create my own”
“I can easily find and access
the information I need”
Multiple versions of the same
information found, not up to
date
One source of truth for
process, operational policy
and service information
From this…
Reliable, consistent information for our customers every time
To this…

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Copyright (c) ACC
How have we rolled Nintex Promapp out?
2016 2017 2018 2019 beyond
Discovery
Project
1
Project
2
Project
3 Project 4
Growing content in Promapp with governance in place
Test and Learn

6. 1. User experience expectations
2. Quality of content
3. Early adoption from owners and experts
4. Change fatigue
5. Reluctance to give up existing platform
6
Copyright (c) ACC
Challenges

7. 1. Leadership Sponsors
2. Being honest and transparent
3. User focus
4. Being flexible
5. Insight into what users value
7
Copyright (c) ACC
What’s essential for Nintex Promapp success?

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Our people have noticed a difference…
After
I can find what I am looking for
I am confident the content is up to date
The content is easy to understand
Nintex Promapp is easy to use
Feedback
69%
73%
82%
65%

9. • Strong future ability to change
• Growing content
• Support from detractors
• Feedback
• Gaining interest
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Copyright (c) ACC
Wins!

10. 10
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Last words
Maturity Model
Sponsor
Be passionate

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Copyright (c) ACC Author/Unit
Questions?