Learn how Genuine Parts Company Asia-Pacific are creating capacity for change, innovation, and continuous improvement. Learn more about heir initial plan, the lessons they learned, and how these can be adapted for your organisation.

1. How process management
creates change & drives
innovation
Davinia Upshall

2. How Process Management Creates
Change and Drives Innovation
4th June 2019
Davinia Upshall

3. Who are Genuine Parts Company?
GPC Presence
Headquarters – Atlanta, GA
Asia Pacific Regional
Headquarters – Rowville, VIC

4. 4
GPC Asia Pacific
A$1.5B in annual
sales and growing
6 advanced
distribution centres
and 556 stores
500K+ unique SKUs
and access to 1M
more
6,200 dedicated
team members

5. Why innovation
BT19
Countless product
innovations
RB620 Racing
Engine
Repco Record Car
Since our inception, our history is filled with innovation…

6. Why continuous improvement
Whack-a-mole approach to continuous improvement…
Competitive
market
Alphabet Soup
Legacy systems Silos
Inconsistency

7. Starting out on the journey
Bain’s RAPIDE.S.A.T.O
Executive Sponsorship
CharterFrameworks
Toolbox
LEAN

8. Introducing Spark
Davinia Joseph
BrettHayley

9. Spark Frameworks
Innovation Culture
Clear and Visible Leadership Commitment
External
Spark
Internal
Disruption
Evolutionary
Innovation
Elimination
Ideas that
can change
everything,
and disrupt
markets
New and
revolutionar
y changes to
our ways of
working
Evolutionary
improvemen
ts to our
processes
and model
Cessation of
things we do
today that
don’t add
value
Customer
Comms
Focus
StructureDiscipline
Capability

10. 1. Process repository
2. Identifying opportunities for improvement
3. Identifying and reducing variation
4. Support core systems convergence
5. Systems replacement
6. Support robotic automation journey
7. On-boarding
8. Communication
How we used Nintex Promapp to support the journey

11. Successes
60

12. • Just get started
• Be collaborative
• Set boundaries
• Ideate – ask open questions
• Learn on the go
• Accept failure
• Communicate & drive, drive, drive
Lessons Learned & What’s Next
• Identify more champions
• Deliver key projects
• Physical space for SparkLab
• Elimination initiatives
• Process mapping
• Build capability
• Digitise & automate

13. Large Header
36pt
Subtext 24pt
Thank you &
Questions?