Learn how P&N Bank has succeeded in embedding Nintex Promapp into the organisation and continue to drive a high level of engagement. Get more insights on their journey and how they are not only maintaining but improving the standard and their business processes.
3. 3
About Us
100,000
Members
340 Staff
Located in
WA
1969 1972 1990 2001 2013 2019
WA Police
Union Co-Op
Credit Society
established
WA Nurses
Credit Society
established
Merger of both
entities to form
Police & Nurses
Credit Society
Merger with
Energy Credit
Union
Mutualised &
Rebranded as
P&N Bank
4. 4
Where Did We Start?
• Over 600 procedures in Word
and Visio format.
• Stored in SharePoint.
• Not easy to locate. Harder to
read.
• Hard to edit.
• Visibility of ownership and
validity of information was low.
• Managed by our Risk Team with
a dedicated FTE of 0.05.
Low Staff
Engagement
5. 5
Where Are We Now?
Better ways
to search
Updates on
change
Visibility of
Improvement Ideas
6. 6
Where Are We Now?
Better
process
group and
level
structure
Designation
of roles
Richer content that is
easier to read
7. 7
Where Are We Now?
600 processes has grown
to 1339 with less than
5% out of date
214k
process views
over 3yrs for
340 staff
And Staff are
active in
providing
feedback
8. 8
How did we get from there to here?
Trained process experts to:
• Prioritise
• Re-write core processes
9. 9
How did we get from there to here?
• Promapp roadshow.
• Across branch network
and HQ Teams.
10. 10
How did we get from there to here?
Processes to be written in a
way that gave people every
excuse to access them every
day.
11. 11
How did we get from there to here?
• Engaged with L&D Team
so that Promapp was also
used for training.
• A single source of truth.
12. 12
Any Tips?
• Carry out regular health
checks with business
areas.
• Maintain and improve the
standard.
13. 13
Any Tips?
• Target the more
important areas of the
business
• Target those showing
signs of struggling
• Maintain the standard.
