Learn how Kiwibank uses Nintex Promapp to improve their business processes and where their process improvement journey has taken them. See what they have learnt on their road to success, and some tips and tricks that you can apply in your organisation.

1. Kiwibank: The road to
success
Aileen Hunia | PEx Capability Specialist

2. The road to
success
June 2019

3. Why Nintex Promapp?
We are the
banking experts
• Everything we do is
a process
• We believe in doing
our best and being
the best.
• A single source of
truth
AND IT’S SIMPLE AND EASY TO USE!!!!!

4. 2015 2016/2017 2017/2018 2018/2019 2019/2020
Launch
Document
Measure of
Success
Process Approval
Workflow
KPI

5. Launch Nintex Promapp
 Team ‘baselines’ created
 People selected to undergo training
 Training sessions run
 Process mapping begins

6. Initial Learnings
 Decide the folder structure
 Be clear on folder governance and structure
 Understand the dashboard
 Take time up front to save time

7. Key challenges

8. The big two
Time and training……
Graphics from Pixabay.com

9. Removing the ‘no time’ block
 Repeat the why
 Have leaders repeat the why
 Sell the benefits
 Recognise and reward

10. Training is not a “one and done” session
 Be patient
 Manage your expectations
 Expect to repeat the message
 Set small goals
 Remember it’s a journey
Questions are a natural part of the embedding process, expect to
get them.
13

11. Different stages
• Not all people share the vision, so find the key
people and work with them.
• Set clear expectations for everyone else.

12. Tools, tips and tricks
‘We can not solve our problems with the same thinking we used when
creating them.’
Albert Einstein
 Be clear on the why
 Visual tracking/reporting
 Power hour
 Checklists
 Promapp Help Menu
 Whiteboard sessions
 Review your delivery
 Set clear expectations

13. Voice of the people

14. Ask your customers

15. Ask in different ways
It’s easy to use, and shows the
process visually in a way that
makes sense
It’s a new way of learning/training which is great for
embedding. Also really useful to come back to if it’s a
task not done everyday
At 1st it was how to use &
to navigate, once you
know, you’re away
embedding
of training
I think its
awesome at
the moment
I like Promapp because….
My biggest Promapp challenge
so far has been…
I see the following benefits of using Promapp…
Promapp would be better if….
Ease of following a
standardised
process, and also
when talking about
the process in a
workshop (i.e.
RPA) is so easy
when it’s all in
Promapp already
Processes that link to many
others and/or have decisions to
be made
keying was a little easier, and also sometimes it’s hard to get
the right format. We use word to format then copy over to
Promapp (like bullet points on one task)

16. Tips
 Take advantage of Promapp offerings
 Set goals
 Promapp Champions network

17. Promapp Champions
 Dashboard review
 Triggers – what is a trigger?
 Inputs – what is an input?
 Outputs – What is an output?
 Archiving issues
 Round table – wins, losses and “treasures”
 Shout outs
 Questions
 What would you like to cover next month?
Choose the people with passion and a mix of quiet and gregarious
people

18. Reporting
0
200
400
600
800
1000
1200
1400
1600
1800
Total Process Out of date Unpublished Feedback
Kiwibank Dashboard
Dec Jan Feb

19. Where to
next.

20. Actions
Promapp 2019 -2020 Owner Due
Complete secondary folders Aileen May 31
Archive unpublished processes older that 12 months Aileen April 30
Create Verb bank Natalie/Annie April 18
Review process review dates Team Promapp
Champions
May 31
Introduce Promapp to Fraud & Protection team Aileen March 29
Run scoping exercise with Fraud & Protection Team Aileen April 30
Complete visual management options for process
reviews
Aileen April 15
Schedule Promapp Drop in’s for July and August Aileen June 25

21. Thank You