Nicholas Tucker has over 20 years of experience in business development, sales, customer service, and workforce development. He currently works as an Outreach Representative at Argosy University, where he markets their educational programs to businesses and organizations in the Chicago area. Previously, he held roles such as Business Relations Specialist at the Chicago Cook Workforce Partnership and Project Leader at Health Care Service Corporation, where he improved processes and reduced costs. He has a BA in Business Administration and is involved with several professional organizations.

1. NICHOLAS J. TUCKER
Wilmette, Illinois 60091
847-208-7913
njtuckersr@ameritech.net
www.linkedin.com/in/njtuckersr
SUMMARY
Throughout my professional career,I have made enduring contributions to the organizational culture, while consistently
improving the revenue model and the level of team performance. As Outreach Representative in higher education, I serve a
key role in business development and increasing the awareness of the schooland its program offerings to multiple business
and academic communities. I draw upon my diverse background in business, which encompasses consultative sales,
customer service, workforce development, employee engagement, planning, operations, and transformational leadership, to
create win-win scenarios.
WORK EXPERIENCE
ARGOSY UNIVERSITY, OUTREACH REPRESENTATIVE, Chicago, IL SEP, 2015 – Present
Working out of the Chicago campus’s Admissions Department, and the Academic Affairs Department; I market Argosy
University’s educational programs to businesses, colleges, markets, and organizations in the greater Chicago Loop area; to
generate interest among employees, students, faculty, staff and the broader community.
 Conduct research, study programs, develop marketing materials and develop educational presentations. Plan and
manage events and work to build long-term partnerships in the Chicago Loop area.
TRANSITIONAL PERIOD, VOLUNTEER, Chicago, IL, FEB – SEP, 2015
 Power Employment Workshop Facilitator/Volunteer, Business & Career Services, Inc., Arlington Heights, IL. Worked with
local libraries to assist those in transition. Monetary value of work exceeding $3,600 in 2015 dollars. Illinois workNet’s
Outstanding Volunteer Award for 2015.
CHICAGO COOK WORKFORCE PARTNERSHIP, BUSINESS RELATIONS SPECIALIST, Chicago, IL, OCT, 2012 –
FEB, 2015. The Chicago Cook Workforce (The) Partnership was launched July 2012 and serves as the administrator of federal
workforce funds for all of Cook County including the City of Chicago. The Partnership is an independent 501(c) 3 nonprofit
organization; led by a board of Chicago and Cook County business and civic leaders to engage in the regional business community to
identify opportunities to provide innovative, quality and integrated services to regional employers.
 Facilitating/implementing strategic job placement and layoff aversion initiatives in underserved or underemployed areas in
Cook County, Illinois. Contributing to the regional economic/business development community, provider partner network,
related industry and governmental concerns and contribute to workforce development events.Liaising with the City of
Chicago’s Department of Housing and Economic Development and the Cook County Bureau of Economic Development to
support workforce solutions for regional business competitiveness.
AIM SPECIALTY HEALTH, REFERRAL SPECIALIST, Deerfield, IL, FEB – OCT, 2012
AIM Specialty Health (formally American Imaging Management) provides diagnostic imaging management services, cardiac services and
specialty drug management. AIM's service areas include program design, analysis and reporting, cost management, financial services, and
Web application. AIM is a wholly owned subsidiary of The WellPoint Companies, Inc.
 Clinical operations; utilization management; specialized in preauthorization of high tech imaging an d related services; to
delivered application (electronic health records/practice management systems) support to end users in health care provider
facilities to efficiently and effectively fulfill business objectives efficiently and effectively.
TRANSITIONAL PERIOD, VOLUNTEER, CONTRACT & SEASONAL EMPLOYMENT, Chicago, IL, OCT, 2009 – FEB,
2012
 Power Employment Workshop Facilitator/Volunteer, Business & Career Services, Inc., Arlington Heights, IL, OCT., 2009 – FEB,
2012. Worked with local libraries to assist those in transition. Recognized as an outstanding volunteer in 2011. (Monetary value of
work exceeding $40,295 in 2014 dollars).
 Career Advisor, Business & Career Services, Inc., Arlington Heights, IL, AUG – OCT, 2011. Contract employment with 501(c)3,
through US Department of Labor to administer the Workforce Investment Act (WIA) program in Northern Cook County. Manage

2. delivery of employment and training services. WIA program in Northern Cook County demonstrated its success in helping the
unemployed obtain employment.
 Seasonal Sales Associate, L.L. Bean, Skokie, IL, See’s Candies, Northbrook, IL, 2009, 2010 & 2011
 Chair of the Board of Trustees, managing a faith based organization’s endowment in excess of $2.33M
HEALTH CARE SERVICE CORPORATION (HCSC) – Chicago, IL, AUG, 1999 – OCT, 2009
Licensee of Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma and Texas. HCSC is a $56.34 billion revenue
company; fourth largest health insurer overall and the largest customer-owned health insurer in the US.
Senior Project Leader, Research & Advisory/Office of the CIO (2007-2009)
Managed Research & Advisory Services deliverables to IT and senior management. Partnered with internal customers and
various business units,i.e. software development process and project management; to help define business requirements; to
be evaluated by research services professionals to deliver suitable solutions supporting defined business outcomes.
Participated as a team lead and/ormember with duties that include scheduling team meetings (virtual or live) and support
applicable project taskmanagement.
 Led the design and implementation of creative user interface solutions with an object-oriented focus for on-line submission
process with follow-up survey to measure vendor’s deliverables. This resulted in a $400,000 reduction in contract spend by
reviewing/negotiating yearly subscription fees
 Translated technical research into terms conveying IT business value that communicate information critical for executive
decision making, resulted in substantive vendordiscussions with Dell, IBM and various software vendors.
Change Control/Problem Management Analyst (2001-2007). Chaired weekly meetings for the Change Control/ Problem
Management process to improve reporting, tracking and updating systemchanges.
First Level Help Desk Technician (1999-2001). Supported consolidation of multipleHelp Desks to improve first call triage of
internal client issues. Documented call resolution procedures to enable consolidation process.
US Expatriate Experience - Hong Kong, FEB, 1995 – NOV, 1998
Worked with various executive search, orientation & relocation and consulting industries, on a “local hire” basis; providing assistance
for expatriate and nationals in Asia Pacific. Companies included Euro Group International, Proway, LTD and WisdomFortune
Trading LTD.
Executive Director/International Consultant
o Recruited 6 nationals and 4 expatriates in seven months for US multinationals clients
o Provided outplacement and career development assistance forexpatriate and nationals in Asia Pacific for orientation and
relocation organization
Industrial Supply and Machine Tool Industry Experiences Midwest based operations of US and international machine tool and
associated consumable products manufacturers. Companies included Buehler LTD, Carborundum, American Pfauter/Kaap, Okamoto,
Shigiya, SpeedFam, CIMAT and South Bend Lathe.
 Director Sales and Marketing, Product Manager, Sales Engineer and Technical Sales Representative.
o Recommended purchase of currency contract for $4.7 million ($7,742,184 in 2014), saving company 20 % in total
product cost and increasing profits by 12 percent.
o Developed sales/distribution training programs resulting in 30 percent sales increase in 18 months.
o Planned departmental restructuring. Wrote position descriptions, recruited and selected potential candidates to
implement reorganization of sales department.
o Established team selling, resulting in increased order from $68,300 ($112,508 in 2014) to $2.05 m illion ($3,376,910 in
2014). Re-negotiated $4.3 million grant loan repayment.
o Obtained $296,000 grant ($487,592 in 2014 dollars) to re-establish lost market share of U.S. built products.
o Restructured sales force, increasing business 31 percent in two years.
E D U C A T I O N and T R A I N I N G
BA, Business Administration; Monmouth College
Job Development, Workforce Development, WIA (Workforce Investment Act) certification, Chicago Jobs Council
Illinois workNet Portal and Certified Illinois workNet Advisor, Illinois Department of Commerce and Economic Opportunity
Trained and experience in Microsoft Office Suite (Word, Excel, PowerPoint and Access) and Salesforce CRM
P R O F E S S I O N A L A F F I L I A T I O N S, ETC.
Kendall College Alumni Association.
American Chamber of Commerce, Hong Kong
Member of National Eagle Scout Association, lifetime member
Illinois workNet’s Outstanding Volunteer Award in 2011 & 2015
Man for all Seasons and Vision Keeper Awards