Project LEAP! was Stockland Retail's initiative to standardize key leasing processes and implement a new CRM system across their 39 shopping centers in Australia. The project aimed to simplify processes for employees, improve the customer experience, and make Stockland smarter. Project LEAP! involved change management activities like stakeholder engagement, training, and redefining roles and incentives to ensure successful adoption of the new systems and processes. While the project launched the new CRM system as planned, the case study reflects on lessons learned in change management and getting full adoption of the new processes.