The customer success platform from the Innovation and Transformation Center provides a proven methodology to help business and IT executives collaborate on transformation initiatives. Their team of experts helps with strategic alignment, business value alignment, process redesign, architecture, and building an internal customer success capability. Their approach uses a learning model to ignite and sustain transformational success through all stages from exploring to expanding initiatives.

1. The customer success platform
ITC | Innovation and Transformation Center
Our proven methodology packaged to help IT and Business
executives collaborate and sustain transformation
INNOVATION IN OUR DNA
AGE OF THE CUSTOMERS
TEAM OF EXPERTS
PROVEN METHODOLOGY
BENEFITS & OUTCOMES
Program Executive: Strategic alignment, Business value
alignment, Executive relationship
Business Transformation Architect: ROI, Op model,
Governance, Change Management, Culture, Process redesign
Program Architect: Technology simplification, Architecture,
Technical design roadmap, R&D engagement
On Demand Experts: Access to On-demand Expertise To
Meet Your Transformational Needs
Dedicated Advisors Committed to Your Transformation
One motion to sustain transformation success
Explore
Commit
EmpowerLearn
Pivot or
Expand
Our customer’s ambition is at the heart of what we do. We
will work with our customers to disrupt and apply new ways
of thinking to constantly push you somewhere new and
exciting.
Most innovative company in the world
Our approach is a learning while doing model: Customers
build a sustainable internal transformation capability while
achieving business results.
The Innovation and Transformation Center methodology
uses one motion to ignite and sustain transformational
success. It harnesses the power of an ITC -- people,
technology, culture and in partnership with you -- to help
customers execute and sustain their transformational
initiatives. It is a principled approach to innovation.
Build an
Experimentation
Center
Maximize Value of
the Platform
Deliver Better
Apps Faster
Execute on a
Transformative
Vision
Integrate Faster
and Win with
M&A
Intelligence pushed to every touchpoint
Eight Leading Apps, One Platform to connect with your
customer in a whole new way.
Driving business value
•Alignment of business value goals to strategic vision and
priorities
•Effective collaboration across business & IT
•A sustainable enterprise architecture that promotes security
while accommodating future complexity and change
•Development of the expertise and skills to operationalize and
sustain an internal ITC capability
Delivering on:
o Partnership &
commitment
o Technology
o People & Culture
o Transformation
Management