The Bank of Queensland has embarked on a transformation journey with the vision of becoming the 5th largest bank in Australia within 3 to 5 years. Capgemini's transformation framework focuses on the main drivers, targets, risks, and factors for success. It identifies five key elements - envisioning the future, energizing people, expediting growth, enhancing competitiveness, and establishing key capabilities - and takes a three phase approach to transformation: co-creation, concept and design, and ongoing results delivery. The transformation journey connects and provides entry points for these key areas through a continuous process.

1. Start the journey
.
Enabling the Transformation Journey
Bank of Queensland
Capgemini
Consulting  Technology  Outsourcing
Copyright © Capgemini 2014
All Rights Reserved
IT Vision
Our purpose is to build an innovative, empowered and customer-centric culture,
that will deliver revolutionary change with our business and partners
We believe “banking”
should be simple and
that everyone deserves
to deal with someone
they can trust
Fit Focussed Different
Group Vision and Plan
The Bank of Queensland has embarked in an imperative Transformation Journey with the vision
of becoming the 5th Bank in Australia within a horizon of 3 to 5 years...
Capgemini’s Transformation Framework
Making Transformation Real.
Looking at the reality of Transformation based on insights. Focusing on main drivers, targets,
risks and crucial factors for success.
Transformation has been at the core of our company for more than 40 years. We were the
first to develop a holistic framework which quickly became a standard. We have continuously
refined its approach, methods and tools ever since.
Key challenges
Capgemini’s model
The 5Es of Transformation
Our consulting approach
& The Transformation Engine
Composing the Transformation Program
The Three Phase Approach
Time Pressure
Multiple
Dimensions
of Execution
The People
factor
Technological
Drivers
Markets exhibit less
and less patience with
performance gaps.
Once a new program is
announced,
stakeholders will be
constantly pushing for
shorter time-to-impact.
At the same time
competitors will turn up
the heat.
Technology is integral
to boosting competitive
advantage. It must be
considered as a
propelling factor of
management decisions
and be deployed as a
strategic weapon to
challenge existing
business models, not
just achieve cost
efficiency.
Continuous project
overload results in burn
out and indifference on
all levels. In order to
ensure
transformational
success it is essential to
inspire and engage
people in new ways.
The need for holistic
approaches that cut
across business units,
functions, geographies
and cultural borders
require innovative ways
of managing execution.
5 Transformation
Elements The Results
Consulting
Approach
Specifying the key
areas of
Transformation
A Transformation
program will only
deliver if these five
elements are treated as
equally important. The
intensity of covering
these key areas will
differ.
Combining what to do
with how to get it done
The lifeblood of our
firm is our ability to use
quality driven action to
deliver high value,
measurable results –
faster and more
efficiently than
experienced or
expected.
Ensuring success of the
transformation
program
Our competence and
attitude are the driving
factors for collaborating
with our clients, striving
to be better than
anyone else in the
world.
Get the basics right
• Solid foundation
• Make things happen
• Always improving
• A safe workplace
Focus on customers
first
• Target customers
• Products our
customers want
• Staff who believe in
BOQ
We do the unexpected
• Easy to deal with
• Here for the long
haul
• Our “CANDO”
behaviours
Envision the future
• Start with a picture of great finish
• Build a leading coalition
• Design the transformation journey bi-directionally
• Win Key stakeholders, engage the opposition
• Commit to targets
Energise People
• Infuse a passion for the vision
• Create networks of insight and action
• Respect, listen and involve
• Engage the hearts and minds
• Accelerate from thought to action
Expedite Growth
• Anticipate customer revolutions
• Evoke creativity and imaginations, allow failure and
mistakes
• Unblock mental barriers, remove patterns of past
success
• Provoke cannibalisation and conflict
• Exploit hyper growth segment
Envision the future
Energise People
Expedite GrowthEnhance competitiveness
Establish
Key Capabilities
Enhance competiveness
• Create new frontiers, leverage the extended ecosystem
• Shift focus from process to service
• Trim, simplify, automate
• Increase the capacity to act
• Kill mediocrity
Establish Key Capabilities
• Free Talents
• Recruit your vision
• Instill desire for collaboration, co-create
• Install collective learning loops
• Transform individual know-how into organisational
intelligence
Excellence Sustainability Speed
Insight Integration Intervention
Excellence: A firm commitment to outstanding results and thorough execution
is the basis of our Transformation Consulting. Our experience and our
knowledge base, paired with fresh attitude enable us to deliver
extraordinary solutions.
Sustainability: Considering the uniqueness of each organisation ensures that
hearts and minds are engaged. This is the most important prerequisite for
successful implementation and lasting impact.
Speed: Finding the right pace for a complex transformation is essential. Proven
client-specific accelerators and techniques ensure quicker delivery of results.
Insight: Expertise in all areas
Advanced technology, strategic and industry insights, program leadership,
Global knowledge.
Integration: Cultural impact and evolution
Unblocking and re-directing energy from the bottom up. Continuous
development and disruptive events. Large scale mobilization and individual
coaching.
Intervention: Tailored architecture and design
Script and flow, focusing time, balanced thinking and action.
The
Transformation
Architecture
The
Transformation
Design
The
Emotional
And Political
Design
The Transformation Architect is the co-creator with BOQ of the big picture. Together, they define:
the principles feeding into the Transformation Design, the logic of different phases, a scheme of
proposed consulting support, most critical success factors and the overall impact desired.
The Transformation Design shapes the program based on its architecture. It may be highly detailed,
eventually affecting even most practical levels such as work plans. Seamless combination of phases,
interventions and events produces a targeted solution at optimum consulting input.
As a process, it incorporates Diagnosis based on empirical evidence and company culture. The
transformation dramaturgy, considering emotional and political aspects. Detailed planning of phases
and interventions.
As a result, it combines Project Organisation, Phase timing, Tools and Methodologies deployed,
Required consulting expertise.
Emotional and Political Design Aspects: In every company people are exposed not only to rational
aspects but must deal with emotions and stakeholder politics. Each company culture mirrors the
emotional and political situation based on values, beliefs and behaviours. We use Dramaturgy to
manage emotions and plan interventions according to the spectrum of emotions by Plutchik: Fun-
Sadness, Trust-Disgust, Fear-Anger, Anticipation-Surprise.
The five aspects of a supportive political management are: understanding interests, making
decisions, solidifying decisions, selling decisions and managing outcomes
We have developed a number of components for a great variety of transformation needs. In order to
create a client-specific Transformation journey, a combination of art and science must come into play. We
combine methodologies, experience, and clarification of client needs with a good dose of creativity to
draft the transformation journey.
0
Co-Creation – top management red
issues identification and alignment, mobilisation
of the organisation, preliminary transformation
design, preparation of concept design
1
Concept and Design
Exciting and high level To-Be with our
Bi-Directional Approach, profound
As-Is assessment as starting point, a
compelling business case, effective
transformation design, timed-boxed,
alignment and mobilisation of
stakeholders.
2Ongoing Results Delivery
This phase renders Transformation real and
tangible. It affects all areas and departments
of the company and its business. It provides
detailing the solution as well as preparing
and steering implementation.
1
Connecting the key
areas, providing
individual entry points
The key areas are
conjoined through a
continuous process. We
call it ‘infinitum’.
Depending on where
the journey starts and
which direction it takes,
different
transformation
scenarios will arise.
Transformation
Journey
2 3 4
4
3
2
1