For CIO's some of their greatest challenges are managing the day to day operations and removing chaos from their schedule. This white paper outlines the approach to be successful in a challenging environment

1. Workshop
Title
–
“Become
a
Real
Business
Partner
”
Workshop
Summary
Too many times, IT organizations become the source of ridicule in an organization. How
many times have you heard the following comments?
• Why
does
IT
cost
so
much?
• I
don’t
know
why
it
takes
so
long
to
get
something
done.
My
daughter
installed
our
wireless
network
at
home
in
20
minutes.
There are answers to the problem, and you can turnaround your organization to become a
real business partner and start delivering value.
Even if you have a good relationship, can you make it better by following the roadmap
described in this workshop? The key to having a seat at the table will be driven by the
value you provide.
Workshop
Details
The building blocks for today’s CIO are:
• Understand
your
service
delivery
model
and
performance
(Phase
1)
o Baseline
your
current
performance
today,
not
what
you
want
it
to
be
o Implement
the
right
set
of
metrics
o Evaluate
your
maturity
based
on
the
survey
results
o Six
Sigma
application
to
service
delivery
(Define,
Measure,
Analyze,
Improve
and
Control)
o Identify
what
your
organization
uses
as
excuses
for
service
delivery
(it’s
too
complex,
too
many
changes,
we
need
more
training)
o Understand
how
your
organization
is
described
by
your
customers
o Understand
the
culture
of
the
company
and
your
organization
• Identify
cost
savings
opportunities
(Phase
2)
o Define
your
business
case
process
and
ROI
model
o Inventory
all
hardware
and
software
contracts
o Inventory
all
telecommunication
contracts

2. o Access
Server/Storage
capacity
and
capabilities
o Evaluate
Resource
Costs
o Mobility
o Software
Development
o Desktops
o Security
o Evaluate
your
maturity
based
on
the
survey
results
• Project
Management
(Phase
3)
o Baseline
your
current
projects
(cost,
schedule,
resource
allocation)
o Evaluate
your
maturity
based
on
the
survey
provided
o Develop
your
action
plan
based
on
the
survey
results
o Implement
a
framework
and
change
process
to
manage
your
projects
o PIMBOC
overview
o Tools
and
methodologies
o Critical
Key
Performance
Indicators
for
Project
management
• Strategic
Planning
and
Assessment
(Phase
4)
o Review
the
as-­‐is
model
developed
during
Phase
2
o Brainstorm
a
12
month
and
24
month
view
of
the
business
o Brainstorm
a
12
month
and
24
month
view
of
the
IT
organization
o Gap
analysis
o Develop
the
strategic
plan
o Develop
a
unit
cost
model
o Develop
the
linkage
with
the
business
for
validating
the
plan
• Business
Partner
(Phase
5)
o Integrate
your
results
with
business
metrics
(Margins,
Growth
rates,
customer
satisfaction)
o Communicate
your
investment
model
so
that
everyone
understands
how
investments
are
made
o Ensure
your
budget
is
transparent
to
the
business
o Transparency
on
prioritization
and
changes
in
projects
o Methodology
in
place
for
project
management,
software
development
and
IT
service
delivery
o Leverage
technology
to
positively
impact
the
business
o Change
management
is
in
place
and
integrated
with
business
needs

3. Key
Takeaways
• This
workshop
outlines
the
five
phases
that
high
performing
organizations
use
to
deliver
results
and
become
a
partner
with
the
business
• Manage
by
the
numbers
and
keep
the
trains
running
on
time
• Communicate
your
value
with
quantitative
and
qualitative
measures
• Expand
your
influence
by
delivering
on
your
promises
• Being
a
business
partner
is
hard
work,
but
the
results
will
be
worth
the
effort
• It
helps
the
IT
organization
to
eliminate
the
barriers
that
they
create
for
themselves
• It
provides
a
framework
to
discuss
the
language
of
business
• You’ll
be
able
to
use
a
maturity
model
approach
to
start
your
journey
to
becoming
a
true
business
partner