Amy R. Stack is a results-oriented RN Manager with over 15 years of experience in emergency departments and immediate care centers. She has a proven track record of improving processes and patient satisfaction scores. As the current Manager of the Emergency Department at Advocate Condell Medical Center, she leads a team of over 100 associates and has reduced door-to-provider and length-of-stay times significantly.

1. Amy R. Stack
1704 Prince Court Naperville, IL 60563
arstack@wowway.com
Mobile: (708) 912-9803
PROFESSIONAL SUMMARY
Results oriented RN Manager of 45 bed Level 1 trauma center focused on improving processes
to meet and exceed the expectations of patients presenting for acute care. Adept in engaging
staff and ancillary departments to identify opportunities, develop creative processes, and
implement change to improve the patient experience and throughput. Regularly compile data,
results, and feedback from team daily and distribute to foster engagement, transparency, and
continually identify opportunities for further improvement.
EXPERIENCE
Advocate Condell Medical Center – Libertyville, IL 2015 – present
Manager, Emergency Department
 Driving positive outcomes by leading team of more than 100 associates to deliver safe,
quality care to 60,000 patients seeking acute care annually
 Promote team engagement in a rapid changing healthcare environment
 Analyze Key Result Indicators and identify opportunities for improvement
 Collectively develop processes to achieve goals and results that improve efficiency and
positively reflect on the patient experience.
 Critically evaluating fiscal indicators and implementing cost reduction strategies
 Redesigned processes to significantly reduce Door to Provider time from 40 minutes to
17 minutes and Length of Stay from 224 minutes to 172 minutes
Advocate Condell Medical Center Libertyville, IL 2013-2015
Manager, Immediate Care Centers
 Lead multiple site operations and care delivery for 3 Immediate Care Centers
 Improved patient satisfaction scores by improving throughput processes
 Minimized wasteful spending while managing budgets for each Immediate Care Center
 Organized efficient staffing to meet and exceed standards established by the organization
 Provide staff with education, mentoring, and coaching to excel in their roles
Advocate Christ Medical Center Oak Lawn, IL 2010-2013
Assistant Clinical Manager, Emergency Department
 Front Line Leader for staff
 Participated in several performance improvement projects that resulted in improved
patient satisfaction scores and throughput
 Co-authored, submitted the nomination, and successfully achieved designation of the
Best Nursing Team in the Midwest in 2011
 Developed and led the Parades and Celebrations committee to enhance and improve
associate satisfaction
 Continuously monitor staffing and volume and implement low census when applicable
Advocate Christ Medical Center Oak Lawn, IL 2008-2010
Registered Nurse, Emergency Department
 Provide care for patients suffering from trauma, acute chest pain, respiratory
failure/complaints, psychiatric illnesses, drug overdoses, acute alcohol ingestion, and
gastrointestinal bleeds
 Prepare patients for surgical and radiological procedures, initiate and maintain
intravenous therapy, operate 12-lead EKG

2. Provena St. Joseph Hospital Elgin, IL 2007-2008
Registered Nurse, Emergency Department
Advocate Good Samaritan Hospital/Lemont Walk In Center 2003-2008
Unit Secretary
 Unit Secretary in Emergency Department responsible for entering physician orders for
patients seeking care in the E.D.
 Retain open communication with ancillary departments in order to have patient
procedures completed efficiently
Advocate Christ Medical Center 1995-2003
Unit Secretary/Supervisor Registration Department
 Responsible for processing all tests for E.R. patients in a high volume Emergency
Department
 Maintained open communication with OR, blood bank, and other various ancillary
departments in order to allow them preparation for emergencies
 Collect and verify insurance coverage for patients seeking care in Emergency Department
Prudential Insurance Company Chicago, IL 1985-1995
Secretary
CERTIFICATIONS
 Registered Professional Nurse (IL)
 Certified Emergency Nurse (CEN) August 2012
 Current ACLS, ECRN, CPR
EDUCATION
Loyola University, Chicago, IL
Bachelor of Science in Nursing 2014
Waubonsee Community College, Sugar Grove, IL
Associate Degree in Applied Science, May 2007
References available upon request