Donna Summers has over 30 years of experience in nursing and healthcare administration. She currently serves as the Director of Performance Excellence and Quality at Henry Ford Hospital, where she leads quality and safety initiatives. Previously, she held director roles at Henry Ford Health System and Hurley Medical Center focused on clinical governance, implementations, and nursing informatics. Summers has a Bachelor of Science in Nursing from the University of Phoenix and an Associate's Degree in Nursing from Macomb Community College.

1. DONNA SUMMERS
67981 Main Street | Richmond, MI 48062 | T: 586.531.7222 | Email: dsummer1@comcast.net
QUALITY DIRECTOR
Highly motivated and experienced director who secures patient and employee safety, infection control,
quality projects and initiatives, regulatory readiness, risk, public reporting, quality measures and process
improvements; Goal-focused health care practitioner with comprehensive understanding of the skills needed
to support process improvements; Dedicated professional who takes pride in leading several major projects
connected on improving revenue and quality care; Constantly enthusiastic in providing change with workflow
analysis, with quality clinical content resulting on meaningful use of workflows and reporting; Highly reliable
nurse due to the ability to deliver outstanding results with the highest degree of service and
professionalism.
PROFESSIONAL EXPERIENCE
HENRY FORD HOSPITAL, Michigan, USA (2015-Present)
Director of Performance Excellence and Quality
Led and role modeled safety and quality for our patients, families and employees as a top priority. Led first
phase of High Reliability Organization initiative by implementing a daily hospital-wide safety huddle –
continuous survey and improvement process in place. Improved Risk Team Processes: Sentinel Events –
timely response and operational ownership and team restructure to ensure 50% of work is proactive and
preventative. Supported Sentinel Event Review Committee activities and ensures that process improvement
plans are complete. Supported Medical Staff Quality Committee peer review activities. Did development of
Peer Review Supports/Tools with risk team. Responds to generic infection outbreaks along with the
infection control team. Identified gaps and process improvements and assisted in the development of
outbreak tool kits for system use. Managed outcome/accountability of Root Cause Analysis projects/process
improvements for the Quality, Infection and Risk teams and the Hospital Safety Huddle issues. Assisted the
development of metrics for real-time intervention and prevention of harm: Quality and Infection Control.
Educated departments on quality metrics, interventions and outcomes. Met with all hospital departments to
add Employee Safety in their daily department huddles. Participated in weekly regulatory readiness
activities and supports hospital activities related to regulatory events. Was responsible for the oversight of
the Blue Cross Blue Shield Quality Collaborative, Michigan Hospital Association and Michigan Value
Collaborative quality initiatives. Understood and increased awareness of quality internal hospital and
publically reported data. Supported part of the education team for the 2016 hospital length of stay project.
Continued to work on how to improve hospital acquired conditions along with the hospital multidisciplinary
team.
HENRY FORD HEALTH SYSTEM, Michigan, USA (2012-2015)
Director of Clinical Governance and Implementations
Led readiness activities for 6 hospitals – one of the fastest implementations in the country and recognized by
Epic as one of the most successful. Contributed to the success of Project Helios in meeting return on
investment objectives. Managed the readiness project plan – designing and implementing specific plans for
each Business Unit. Organized Go Live Readiness Assessments for 7 waves and incorporated new ideas of
partnering/collaboration with stakeholders/department managers. Designed the Issue management process
for the Go-Lives/Upgrade: input, tracking, accountability and feedback loop. Co-led Daily Issue meetings
with operational leadership and continued to facilitate issue meetings with each hospital on a monthly basis.
Collaborated with Helios and Quality leadership to develop a new system-wide Clinical Liaison role.
Developed structure, training plan, onboarding and job description. Continued to act as a change agent to
support the business units with this new support model. Organized and partnered with Helios Advisory
Councils to improve the quality and efficiency of the EMR. Actively facilitated - Provider Advisory Council,
Maternal Child Health Advisory Council and Nursing Advisory Council. Organized Business unit specific
Operations/Helios Councils (modeled after Macomb’s post wave 6 group) at HFH Main, West Bloomfield and
Wyandotte hospitals. Pushed to improve communication and issue management that is site-specific to
improve accountability and outcomes. Led a Quality/Safety and Process Improvement Project on Identity:
Chart Correction. System-wide issue impacting patient safety – developed several working groups with Epic,
Helios team members and Operations that resulted in an all day summit. Developed a project plan and

2. supported the system to implement the needed changes for patient safety. Supported Airway Assessment
safety initiatives with a focused training plan from Helios – ongoing monitoring shows great improvement in
compliance after training plan initiated.
HURLEY MEDICAL CENTER, Michigan, USA (2010-2012)
Nurse Technology Lead
Partnered with Epic, Hurley team, nursing and Quality department to build out the clinical content in Epic.
Developed this new Nursing Informatics role at Hurley – job description/responsibilities. Had networking
with other Epic Customers and the Epic vendor. Supported/analyzed build/workflow to provide accurate
documentation and reporting. Led the nursing Care Planning Project – validation, build and training. Led all
readiness activities including but not limited to: Project Planning – development and implementation. Issue
Management – during and post go-live. Oversight of Training support and all go live Readiness assessments.
Managed the Inpatient Epic build team. Developed a Super User support Plan/Lead.
BEAUMONT HOSPITAL, Michigan, USA (2004-2009)
Administrative Nurse Manager of Labor and Delivery
Managed a staff of 70 FTE’s with a positive operating margin. Actively led Labor and Delivery in a
mandatory team training to improve communication and safety. Created a Nursing Peer Review committee
for Maternal Child Health. Developed a mentoring program for new leaders: Clinical Coaches. Acted as the
Obstetric electronic medical record administrator responsible for configuration and reporting.
St. John’s Hospital, Henry Ford Cottage, and Bon Secour Hospital, Michigan, USA (1985-2004)
Staff Nurse
Provided direct and individualized nursing care to patients based on the application of scientific nursing
principles. Specialized in assisting doctors in the care of pregnant women and in the delivery of babies.
Provided services for women beginning in adolescence, old age and focus on health promotion and disease
prevention. Was responsible for providing direct patient care to specific patient populations effectively
using the nursing process - Assessment, Planning, Implementation & Continual Reassessment - as the
foundation for care delivery.
EDUCATION
UNIVERSITY OF PHOENIX
Arizona, USA
Bachelor of Science in Nursing
MACOMB COMMUNITY COLLEGE
Michigan, USA
Associate Degree in Nursing
Enrolled in University of Detroit’s Master of Science in Nursing: Health Systems Management
PROFESSIONAL CERTIFICATIONS
Epic’s electronic medical record software
Inpatient Clinical Documentation and OB Stork – current 2014 version
Inpatient Obstetrics
GE QS Electronic Medical Record
Green Belt
Yellow Belt