This document provides information on Next Generation Network Telecommunications' product offerings, including their CloudFax Desktop, CloudFax Device, Email2Fax, and WANFax services. It describes the key features and benefits of these fax and communications solutions, how they work, system requirements, and technical details. The document serves as a product guide for NGN Telecommunications' next generation network and telecommunications proprietary limited services.
CenturyLink Managed Office and Managed Office Essentials are fully managed solutions that bundle data, voice, and cloud-based applications. They include a data connection, hosted VoIP phone system, email and collaboration tools through Microsoft Office 365, online backups, security features, and 24/7 management and support from CenturyLink. Customers can choose the right solution for their business needs, from just data and voice up to a full bundle of services.
This document provides an overview of CenturyLink's Managed Office solution, which bundles managed data, voice, and application services. It highlights how the solution can simplify communications, increase flexibility, improve performance, keep technology current, and provide overall savings compared to managing these services internally. Key components of the solution include managed data connectivity, hosted VoIP phone service, Microsoft Office 365 apps, and full support from CenturyLink.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
EarthLink Business - Business ContinuityMike Ricca
The document discusses business continuity challenges faced by organizations and provides solutions from EarthLink. It notes that downtime from outages can be costly and disruptive. EarthLink offers affordable business continuity solutions including IT infrastructure recovery in the cloud, data backup recovery, database recovery, network service recovery ensuring connectivity, security recovery, and voice service recovery. Case studies demonstrate how EarthLink helped organizations stay operational during disasters.
This document discusses VoIP implementation at Peirce College. It covers the background of why they needed a new system, issues they considered, criteria for selection, comparisons of traditional PBX vs. VoIP, benefits of VoIP like mobility and integration. Their selection process and current VoIP setup is outlined, including a fully redundant Cisco S8700 PBX, mixed TDM and VoIP phones, unified messaging, and integrated call centers with full reporting.
CTI Communications provides cost-effective IT and communications solutions. The document summarizes new features in AltiGen MaxCS 6.5, including enhancements to client applications, auto dialing, conferencing, SIP trunking, mobile extensions, global call rerouting, IP phone management, security, QoS, administration tools, and Exchange integration. Key features allow parking and picking up calls from clients, auto-dialing phone numbers from other applications, auto-releasing conferences, periodic recording alert tones, and importing/exporting extension configurations.
All Covered Access provides managed DSL internet connectivity for small businesses. It handles all aspects of the ordering, installation, and support process. Customers receive a high speed always-on internet connection without having to deal with technical details. ABC bills for its management and support services, while internet providers bill directly for access fees. The installation process takes 8-10 weeks as it involves coordinating between multiple parties.
CenturyLink Managed Office and Managed Office Essentials are fully managed solutions that bundle data, voice, and cloud-based applications. They include a data connection, hosted VoIP phone system, email and collaboration tools through Microsoft Office 365, online backups, security features, and 24/7 management and support from CenturyLink. Customers can choose the right solution for their business needs, from just data and voice up to a full bundle of services.
This document provides an overview of CenturyLink's Managed Office solution, which bundles managed data, voice, and application services. It highlights how the solution can simplify communications, increase flexibility, improve performance, keep technology current, and provide overall savings compared to managing these services internally. Key components of the solution include managed data connectivity, hosted VoIP phone service, Microsoft Office 365 apps, and full support from CenturyLink.
Butler I.T. Office in the Cloud - Hosted PBX FeaturesKen Butler
The Butler I.T. Office in the Cloud includes many cloud features including Hosted PBX. The Hosted PBX system saves businesses about 50% from regular telephone company charges. It can be bundled with Exchange Email, MS Office 365, File Sharing, Security and much more.
EarthLink Business - Business ContinuityMike Ricca
The document discusses business continuity challenges faced by organizations and provides solutions from EarthLink. It notes that downtime from outages can be costly and disruptive. EarthLink offers affordable business continuity solutions including IT infrastructure recovery in the cloud, data backup recovery, database recovery, network service recovery ensuring connectivity, security recovery, and voice service recovery. Case studies demonstrate how EarthLink helped organizations stay operational during disasters.
This document discusses VoIP implementation at Peirce College. It covers the background of why they needed a new system, issues they considered, criteria for selection, comparisons of traditional PBX vs. VoIP, benefits of VoIP like mobility and integration. Their selection process and current VoIP setup is outlined, including a fully redundant Cisco S8700 PBX, mixed TDM and VoIP phones, unified messaging, and integrated call centers with full reporting.
CTI Communications provides cost-effective IT and communications solutions. The document summarizes new features in AltiGen MaxCS 6.5, including enhancements to client applications, auto dialing, conferencing, SIP trunking, mobile extensions, global call rerouting, IP phone management, security, QoS, administration tools, and Exchange integration. Key features allow parking and picking up calls from clients, auto-dialing phone numbers from other applications, auto-releasing conferences, periodic recording alert tones, and importing/exporting extension configurations.
All Covered Access provides managed DSL internet connectivity for small businesses. It handles all aspects of the ordering, installation, and support process. Customers receive a high speed always-on internet connection without having to deal with technical details. ABC bills for its management and support services, while internet providers bill directly for access fees. The installation process takes 8-10 weeks as it involves coordinating between multiple parties.
- The document discusses Avaya's IP Office product portfolio for small and medium businesses, including its various editions, features, and user productivity solutions.
- Key enhancements in the new Release 5 include increased capacity, simplified licensing, and new features such as SIP trunking and Exchange 2007 integration.
- The document provides information on pricing, discounts, and material codes for IP Office systems, multi-site options, and user licenses.
CenturyLink Hosted VoIP is a cloud-based IP voice service that offers advanced calling features over CenturyLink's privately owned fiber network using the BroadSoft BroadWorks platform. It allows businesses to communicate faster in more places and keep their workforce more accessible, efficient, and productive compared to outdated phone systems. Features include routing calls faster, setting multiple devices to ring simultaneously, accessing voicemail by phone, email or online, and using a mobile app for calling, video chatting, file sharing and messaging. Hosted VoIP scales easily and includes upgrades at no extra cost, with all IP phones and per-seat pricing.
This document discusses how VoIP (Voice over Internet Protocol) can benefit small businesses. It outlines the key advantages of VoIP such as lower communication costs, increased productivity, and the ability to access phone systems from anywhere via broadband. The document provides tips for businesses on getting started with VoIP, including figuring out bandwidth needs, using multiple internet providers, selecting a VoIP vendor, and tying VoIP to marketing and sales processes. Lead generation using VoIP is also discussed.
Octopus Tele.com provides a cloud-based virtual contact center as a service solution called i-ComPlatform. Key benefits include being up and running quickly with no need for on-site hardware, software, or IT staff. The solution offers integrated features like CRM integration, reporting, supervisor monitoring, quality monitoring, and voice recording. Agents can access the system from anywhere via a web browser and headset. Pricing is €99 per agent per month which includes two phone lines, voice, chat, and email channels, as well as full IVR/ACD functionality and 7 days of call recording storage. Octopus Tele.com can help customers get started by providing contract documents and then implementing the system within their
Expresstelephony Cloud Telephony Systems for BusinessMartin Adams
Express Telephony provides business communications solutions including broadband, call management, and VoIP phone systems. They have over 26 years of experience in telecom sales and support. Their cloud telephony system reduces costs by replacing on-premise phone systems and multiple phone lines with a single, scalable internet-based solution. This allows businesses to integrate communications across office locations, mobile workers, and home offices while gaining features such as call recording and CRM integration. Customers can save money and improve productivity with Express Telephony's cloud services.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.
This document discusses opportunities for companies to partner with LeadDesk, a leading call center software platform. It outlines different partnership models such as creating apps for the LeadDesk platform, integrating software, distributing leads, and reselling LeadDesk. The document also provides information on LeadDesk's customers, features, hosting infrastructure, and opportunities for customization and integration with other systems like CRM. Partnering with LeadDesk could help companies boost their business through access to LeadDesk's software and large customer base.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
3CX is a software IP PBX system that allows users to deploy their phone system either on-premise or in the cloud. It offers a complete unified communications solution including features like presence, instant messaging, and web conferencing without the high costs of traditional phone systems. Users can install 3CX on their own servers or virtualize it in popular cloud providers. The software also includes mobile and desktop softphone apps so users can make calls from any device.
This document provides a high-level overview and introduction of the Avaya IP Office unified communications platform. It describes the various editions available from Basic to Server Edition, the hardware and software components, and reference configurations. Licensing and deployment options are also summarized. The document is intended to familiarize technical persons with the IP Office solution.
This document summarizes hosted VoIP services provided by Reignmaker Communications. It defines VoIP and hosted VoIP, explaining that hosted VoIP provides phone system features over the internet rather than traditional phone lines. It outlines key advantages like lower costs, scalability, and built-in disaster recovery. Finally, it introduces Reignmaker's service offerings and positioning as an end-to-end provider with nationwide coverage and exceptional support.
VoIP represents a significant change from traditional phone systems and offers various advantages over traditional phone lines (POTS) and PBX systems. The document discusses VoIP options like on-premise or hosted PBX systems. It addresses common myths about VoIP and outlines features, costs, and security/reliability benefits of VoIP solutions offered by Knology, including their MOCM and MATRIX platforms.
XO IP Flex is a converged voice over IP solution that offers voice and data services with simplicity, flexibility and value. It allows businesses to extend the life of existing PBXs while taking advantage of VoIP benefits like connecting multiple locations seamlessly with common dial plans and features. Key benefits include reliable voice and data services, flexibility to adjust to changes, and simplicity through features like Anywhere that enable unified communications from any location.
This document discusses Voice over Internet Protocol (VoIP). It begins with an overview of how traditional telephone networks worked and have evolved to use Internet Protocol. The key protocols and standards used in VoIP like SIP, RTP are explained. The different modes of VoIP like PC-to-PC, PC-to-phone and phone-to-phone are outlined. Advantages of VoIP like cost savings and rich media services are contrasted with disadvantages such as dependence on internet connectivity. Challenges in providing quality of service, addressing delays and security issues with VoIP are also highlighted.
Transcend is a value-added partner of ShoreTel that has been delivering business solutions since 1984. It has a methodical sales and implementation process to ensure high quality and has over 95% customer satisfaction. Transcend provides a range of IP telephony, network, security, and video solutions from vendors such as ShoreTel, Cisco, and Avaya to meet customer needs.
PLNOG 4: Ido Miran - Service Provider Class 5 VoIP - An Integrated ApproachPROIDEA
The presentation discusses an integrated VoIP system for internet service providers (ISPs) provided by RAD Data Communications. The system includes a central class 5 softswitch called IPVsuite for managing telephony services, an integrated management and provisioning system for controlling customer premise equipment (CPE), and end-user CPE devices called IPVgate. The system offers ISPs benefits like short time to launch voice services, low operational costs, and optimized total cost of ownership. It provides a complete, carrier-grade VoIP solution in a single package to help ISPs enter the voice market and strengthen their positioning as full telecom providers.
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).The steps and principals involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.
It is now not a question of “if” IP Telephony will be adopted but “when.” ….the key issue today is when to implement and how to manage the migration to converged networks
- The document discusses Avaya's IP Office product portfolio for small and medium businesses, including its various editions, features, and user productivity solutions.
- Key enhancements in the new Release 5 include increased capacity, simplified licensing, and new features such as SIP trunking and Exchange 2007 integration.
- The document provides information on pricing, discounts, and material codes for IP Office systems, multi-site options, and user licenses.
CenturyLink Hosted VoIP is a cloud-based IP voice service that offers advanced calling features over CenturyLink's privately owned fiber network using the BroadSoft BroadWorks platform. It allows businesses to communicate faster in more places and keep their workforce more accessible, efficient, and productive compared to outdated phone systems. Features include routing calls faster, setting multiple devices to ring simultaneously, accessing voicemail by phone, email or online, and using a mobile app for calling, video chatting, file sharing and messaging. Hosted VoIP scales easily and includes upgrades at no extra cost, with all IP phones and per-seat pricing.
This document discusses how VoIP (Voice over Internet Protocol) can benefit small businesses. It outlines the key advantages of VoIP such as lower communication costs, increased productivity, and the ability to access phone systems from anywhere via broadband. The document provides tips for businesses on getting started with VoIP, including figuring out bandwidth needs, using multiple internet providers, selecting a VoIP vendor, and tying VoIP to marketing and sales processes. Lead generation using VoIP is also discussed.
Octopus Tele.com provides a cloud-based virtual contact center as a service solution called i-ComPlatform. Key benefits include being up and running quickly with no need for on-site hardware, software, or IT staff. The solution offers integrated features like CRM integration, reporting, supervisor monitoring, quality monitoring, and voice recording. Agents can access the system from anywhere via a web browser and headset. Pricing is €99 per agent per month which includes two phone lines, voice, chat, and email channels, as well as full IVR/ACD functionality and 7 days of call recording storage. Octopus Tele.com can help customers get started by providing contract documents and then implementing the system within their
Expresstelephony Cloud Telephony Systems for BusinessMartin Adams
Express Telephony provides business communications solutions including broadband, call management, and VoIP phone systems. They have over 26 years of experience in telecom sales and support. Their cloud telephony system reduces costs by replacing on-premise phone systems and multiple phone lines with a single, scalable internet-based solution. This allows businesses to integrate communications across office locations, mobile workers, and home offices while gaining features such as call recording and CRM integration. Customers can save money and improve productivity with Express Telephony's cloud services.
The document provides an overview of Avaya IP Office and its capabilities for delivering intelligent communications solutions to small and midsize businesses. Key points include that Avaya IP Office is an award-winning platform with over 4 million users worldwide, offering a variety of endpoints, user interfaces, mobility features, applications like voicemail pro and call recording, as well as management and administration tools. It also supports voice networking between IP Office sites and SIP trunking.
TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.
This document discusses opportunities for companies to partner with LeadDesk, a leading call center software platform. It outlines different partnership models such as creating apps for the LeadDesk platform, integrating software, distributing leads, and reselling LeadDesk. The document also provides information on LeadDesk's customers, features, hosting infrastructure, and opportunities for customization and integration with other systems like CRM. Partnering with LeadDesk could help companies boost their business through access to LeadDesk's software and large customer base.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
3CX is a software IP PBX system that allows users to deploy their phone system either on-premise or in the cloud. It offers a complete unified communications solution including features like presence, instant messaging, and web conferencing without the high costs of traditional phone systems. Users can install 3CX on their own servers or virtualize it in popular cloud providers. The software also includes mobile and desktop softphone apps so users can make calls from any device.
This document provides a high-level overview and introduction of the Avaya IP Office unified communications platform. It describes the various editions available from Basic to Server Edition, the hardware and software components, and reference configurations. Licensing and deployment options are also summarized. The document is intended to familiarize technical persons with the IP Office solution.
This document summarizes hosted VoIP services provided by Reignmaker Communications. It defines VoIP and hosted VoIP, explaining that hosted VoIP provides phone system features over the internet rather than traditional phone lines. It outlines key advantages like lower costs, scalability, and built-in disaster recovery. Finally, it introduces Reignmaker's service offerings and positioning as an end-to-end provider with nationwide coverage and exceptional support.
VoIP represents a significant change from traditional phone systems and offers various advantages over traditional phone lines (POTS) and PBX systems. The document discusses VoIP options like on-premise or hosted PBX systems. It addresses common myths about VoIP and outlines features, costs, and security/reliability benefits of VoIP solutions offered by Knology, including their MOCM and MATRIX platforms.
XO IP Flex is a converged voice over IP solution that offers voice and data services with simplicity, flexibility and value. It allows businesses to extend the life of existing PBXs while taking advantage of VoIP benefits like connecting multiple locations seamlessly with common dial plans and features. Key benefits include reliable voice and data services, flexibility to adjust to changes, and simplicity through features like Anywhere that enable unified communications from any location.
This document discusses Voice over Internet Protocol (VoIP). It begins with an overview of how traditional telephone networks worked and have evolved to use Internet Protocol. The key protocols and standards used in VoIP like SIP, RTP are explained. The different modes of VoIP like PC-to-PC, PC-to-phone and phone-to-phone are outlined. Advantages of VoIP like cost savings and rich media services are contrasted with disadvantages such as dependence on internet connectivity. Challenges in providing quality of service, addressing delays and security issues with VoIP are also highlighted.
Transcend is a value-added partner of ShoreTel that has been delivering business solutions since 1984. It has a methodical sales and implementation process to ensure high quality and has over 95% customer satisfaction. Transcend provides a range of IP telephony, network, security, and video solutions from vendors such as ShoreTel, Cisco, and Avaya to meet customer needs.
PLNOG 4: Ido Miran - Service Provider Class 5 VoIP - An Integrated ApproachPROIDEA
The presentation discusses an integrated VoIP system for internet service providers (ISPs) provided by RAD Data Communications. The system includes a central class 5 softswitch called IPVsuite for managing telephony services, an integrated management and provisioning system for controlling customer premise equipment (CPE), and end-user CPE devices called IPVgate. The system offers ISPs benefits like short time to launch voice services, low operational costs, and optimized total cost of ownership. It provides a complete, carrier-grade VoIP solution in a single package to help ISPs enter the voice market and strengthen their positioning as full telecom providers.
Voice over Internet Protocol (Voice over IP, VoIP and IP telephony) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).The steps and principals involved in originating VoIP telephone calls are similar to traditional digital telephony and involve signaling, channel setup, digitization of the analog voice signals, and encoding.
It is now not a question of “if” IP Telephony will be adopted but “when.” ….the key issue today is when to implement and how to manage the migration to converged networks
BAI Escuela de Empresa y Comunicación ofrece el alquiler de sus modernas aulas equipadas con ordenadores, proyectores y conexión WiFi. Cuenta con 10 aulas de diferentes tamaños, así como otras instalaciones como biblioteca, sala de profesores y áreas comunes. El edificio se encuentra bien comunicado en Madrid a través de transporte público como metro y autobús.
Webinar: Public engagement lessons learnt in Hontomin: Experiences of an onsh...Global CCS Institute
On 17 December 2013 a special Global CCS Institute webinar was held featuring Daniel Fernandez-Poulussen, from Spain’s Public Research Foundation – Ciuden. Daniel introduced us to the extensive program of public engagement and outreach activities that have been undertaken for the onshore CO2 storage project (the Hontomin Project) taking place in the village of Hontomin, North West Spain.
Daniel discussed the Project’s social site characterisation activities, communication plan, and the outcomes of a project that was recently under taken in collaboration with Hontomin’s Local Council representatives.
Developing and delivering a comprehensive public engagement strategy from the outset of a project has been shown to be a key factor for the successful development of CO2 storage projects, especially onshore storage projects. This webinar will share the lessons learnt so far at Hontomin with the wider CCS community and we welcome questions and comments from listeners.
Este documento presenta un plan para introducir chorizo de cordero halal en el mercado español, dirigido a la población musulmana. Explica que el nicho de mercado son los aproximadamente 2 millones de musulmanes residentes en España. Detalla el proceso de producción siguiendo el rito halal, incluyendo el sacrificio y requisitos como el uso de maquinaria específica. Finalmente, analiza las fortalezas, debilidades, oportunidades y amenazas de este nuevo producto.
El poema describe las múltiples formas en que las tecnologías de la información y la comunicación (TICs) se han integrado en la vida diaria de la persona. Se mencionan el uso del teléfono móvil, ordenador, tableta y otros dispositivos para actividades como navegar en internet, enviar mensajes, escuchar música, ver películas, jugar, hacer deporte, navegar con GPS y más. El poema concluye diciendo que las TICs son necesarias para mantenerse informado y no quedarse rezagado.
The document provides tips to increase conversion rates on e-commerce websites. It discusses defining goals and user personas, bringing in relevant traffic, perfecting the sales funnel, improving conversion pages by testing headlines and copy, building trust, and making purchases easy. The overall goal is to get more visitors to take desired actions like purchases or signups.
A well devised content marketing strategy will take into account that behind every brand there are humans. Every human behind that brand will have an area of industry expertise...
Finden Sie heraus, wie erfolgreiche Personaldienstleister mit Bewertungen auf 4freelance umgehen, wie Sie auf negative Bewertungen reagieren und wie Sie die Zahl der Bewertungen steigern und somit die Repräsentativität Ihres Bewertungsprofils.
Projecto 1º Semestre, cadeira de Oficina e Construção da Marca, Pós-Graduação de Branding e Gestão de Marcas @ IADE
Penhas Douradas Brand Building Process
Through the study of fossils, scientists have been able to construct a geological timescale showing the stages of life that have been preserved over time. By radioisotope dating shells found in sedimentary rock, scientists can determine that some species existed 30 million years ago before similar but different shells. The similarities between structures like hands and wings show that animals evolved from common ancestors. During embryonic development, organisms proceed through stages that outline their evolutionary history. Biogeography has demonstrated that isolated populations evolve new traits suited to their environments over time. Comparing genetic codes, scientists have found nearly all organisms share the same basic code, indicating they evolved from a common origin.
Uthman Razak Adejare is a Nigerian national born in 1971 who holds multiple qualifications in accounting including a BSc in Accounting, MBA in Finance, and is an Associate Chartered Accountant. He has over 15 years of professional experience working in management accounting roles for various companies. His experience includes preparation of financial statements, budgeting, inventory control, payroll management, and ensuring statutory compliance. He is proficient in various accounting software and has strong analytical and problem-solving skills.
El documento presenta información sobre derivadas de funciones. Explica las derivadas de funciones constantes, potenciales, logarítmicas, exponenciales y trigonométricas. Proporciona las fórmulas para calcular la derivada de cada tipo de función y resuelve ejercicios de aplicación como ejemplos.
NGN Telecoms provides fax and data services through voice networks. Their flagship product is Fax2Email, which allows users to send and receive faxes via email. This eliminates the need for fax machines and phone lines, saving costs. NGN owns 90% of the South African fax2email market. Their WANFax solution allows businesses to consolidate their voice, fax, and data networks over the internet rather than separate phone lines. This reduces costs and improves productivity. NGN offers various fax and data products and aims to provide customers with innovative telecommunications solutions.
eFax Corporate Multifunction Printer Fax Direct DatasheeteFax Corporate®
The document discusses eFax Corporate's MFP Fax Direct feature which allows employees to send faxes directly from multifunction printers. This integrates existing MFPs with eFax's cloud fax solution to streamline workflows and eliminate dated fax infrastructure. The feature works by scanning documents at the MFP, attaching them to an email, selecting a fax number, and sending. Faxes are then delivered via email through eFax's cloud network. This allows businesses to outsource faxing while maintaining paper fax capabilities from MFPs when needed.
Integrating Multifunction Printers with Cloud Fax: Part 1eFax Corporate®
http://enterprise.efax.com/resources/podcasts - Listen to our latest podcast, "Integrating your MFPs with cloud faxing - Part 1." You will learn how businesses are eliminating their physical fax infrastructure, common misconceptions about fax and MFPs, and how an integration between your MFP and eFax Corporate can help streamline workflows in your organization.
Contact Us Today to Learn More
enterprise.efax.com/
Or
Call Sales (888) 532-9265
The KX-NS1000 is an IP communications platform from Panasonic designed for businesses with up to 1,000 employees across multiple sites. It offers unified messaging, BYOD support, multi-site networking, enhanced collaboration features, and investment protection for existing Panasonic systems. The platform provides reliability, scalability and first class service through its robust feature set.
Breaking Boundaries ICTFAX Internet Faxing Software Transforms Document Excha...danishhafeez11
Amidst the swift evolution of today's landscape, the necessity for secure and effective document transmission has reached critical levels. Despite their longstanding presence, traditional fax machines are burdened with inherent constraints. With technological progress, the methodology of sending and receiving documents is evolving. Leading this charge into the future of document transmission is internet faxing software like ICTFAX. This article delves into the intricacies of ICTFAX and evaluates its capacity to revolutionize the document exchange procedure.
The National Bank of Canada consolidated its multiple standalone RightFax fax servers across different locations into a single virtualized RightFax Enterprise 10.6 shared services architecture with two active nodes to improve efficiency and fault tolerance. This reduced hardware and maintenance costs while simplifying management and ensuring continued functionality with their CreateForm document output system and regulatory compliance. The consolidation eliminated reliance on physical fax cards and phone lines by using SIP trunking over the internet.
The document summarizes the key features and benefits of the 3CX Phone System. It highlights that the system is software-based and can be easily installed and managed. It reduces costs by allowing mobility, saving on phone bills through SIP trunks, and enabling free inter-office calls. The system provides a unified communications solution with presence, voicemail in email, and fax-to-email capabilities. It also allows flexibility and mobility for users through its web-based portal and softphone apps.
Biscom's exclusive business continuity solution combining an enterprise fax server with hosted cloud fax on-demand into a seamless identical solution for "always on" mission critical faxing.
The IT manager’s survival guide to outsourcing your fax infrastructure to the...eFax Corporate®
For many in IT management, spending capital, time and IT resources on maintaining fax servers and infrastructure is not a high priority. However, because many established industries — such as legal, healthcare, financial services, and manufacturing — are highly dependent on fax documents, IT management must continue to optimize this technology to meet business needs and requirements.
But if your organization is spending more time than you should handling employees’ fax complaints or performing maintenance on fax servers and other infrastructure, it might be time to take your business’s fax infrastructure to the cloud, and leverage all of the benefits of a fully hosted cloud fax solution — benefits that include cost savings, freed-up IT resources, enhanced security and regulatory compliance, and even increased employee productivity.
One of the largest telecom providers in Italy needed to automate their telephone billing process to eliminate manual steps, improve efficiency and quality, and quickly implement new service offerings on bills. They implemented Papyrus software which allowed them to centrally control the entire document lifecycle from billing data to archiving. This provided end-to-end process automation and eliminated the need for specifically assigned staff. The Papyrus system quickly designs new bill layouts and formats over 24 million bills per month in multiple outputs with high speed. It also bundles, sorts, reprints and archives bills in a fully automated process.
FAXport IP Fax Messaging software is an enterprise solution that allows users to prepare, send, receive, and manage faxes from their desktops or anywhere on the network. It integrates with Microsoft Exchange and Lotus Notes to make faxing a seamless part of everyday work processes. The software provides economical network faxing and improved productivity with a variety of features. It can also route incoming faxes to user inboxes as email attachments or PDFs with OCR.
The success of today’s organizations and enterprises highly depends on reliable and secure connectivity. Enterprise connectivity exists between different branches, between a central offi ce and geographically widespread points of activity and between an enterprise and the public internet. The connectivity enables faster, more secure transactions and improved productivity by sharing information between entities,
no matter where they are.
The document discusses integrating fax into Cisco IP environments. It notes that while some believe fax is disappearing, it remains critical for industries like finance, healthcare, and law. The challenges with UC and fax integration are discussed, along with how the Cisco AXP and XMediusFAX solution addresses these challenges by providing a secure, network-based fax solution that leverages existing Cisco infrastructure. Benefits include improved productivity, mobility, collaboration, cost savings, and environmental benefits. Success stories highlight time and cost savings customers achieved.
Core Connect Enterprise is a cost-effective solution that combines business-class data, voice, and cloud-based applications tailored to a business's unique needs. It includes options for data connections, cloud applications like email and collaboration tools, and voice services. The solution is backed by CenturyLink's reliable network and service level agreements.
Core Connect Enterprise is a cost-effective solution that combines business-class data, voice, and cloud-based applications tailored to a business's unique needs. It includes options for data connections, cloud applications like email and collaboration tools, and voice services. The solution is backed by CenturyLink's reliable network and service level agreements.
Express Telephony provides business communications solutions including broadband, leased lines, IP VPN services, and hosted PBX/cloud telephony systems. They have over 26 years of experience in telecoms. Their cloud telephony systems offer cost savings over traditional on-premise PBXs by eliminating hardware costs and supporting remote and mobile workers through IP phones and mobile apps. Customers can reduce costs, improve functionality and scalability, and gain productivity benefits through cloud telephony and unified communications services like Microsoft Lync.
The document summarizes the key features and benefits of 3CX Phone System for Windows. It is a software-based IP PBX that provides a cost-effective alternative to proprietary phone systems. It offers mobility features that allow users to make and receive calls from any device. It also provides a unified communications platform that integrates voice, fax, and email. The system is easy for administrators to manage through a web-based interface and offers interoperability with leading SIP phones and VoIP providers.
The document discusses LG-Nortel's VoIP and IP convergence platform for business communications. It provides:
- Integrated VoIP technology, applications, and digital communications architecture to address business needs.
- Features like remote connectivity, multi-site networking, business applications for call center/attendant functions, and a range of desk phones and wireless options.
- Emphasis on future-proofing communications with a focus on mobility, productivity, and lower costs.
The document describes the HiPath 3000 communication platform for medium-sized businesses. It is a flexible and scalable solution that supports various telephony solutions including IP, analog, and digital phones. It offers unified communications capabilities like presence, instant messaging and integration with applications. The platform provides features like voicemail, call forwarding and call distribution to improve efficiency. It allows secure remote access through VPN and offers mobility solutions for office and field employees through integration with fixed and mobile networks.
This document outlines a strategy called "Transition and Transform" for consolidating legacy unified communication systems and enabling communication capabilities in cloud-based business applications. The strategy has two stages: 1) Transition legacy systems like voicemail onto a single next-generation platform called Officelinx to reduce costs. 2) Transform by using Officelinx to provide real-time communication tools embedded within cloud applications to improve productivity and collaboration. Officelinx allows legacy systems to be replaced cost-effectively and provides communication capabilities across devices and applications without infrastructure upgrades.
3. Product Guide
Page 3 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
BACKGROUND
The NGN product base was conceived from a basement office in Woodmead, Gauteng – South Africa in 2001 and today
boasts over 8400 corporate clients and a dominant share of the South African telematics market. The Shareholders have
pioneered a business that has also made significant strides into the international arena.
We pride ourselves on:
1. Inventing world-class telematic services
2. Providing innovative and profitable products
3. Creating a local presence with reseller channels
4. Building long-term, international relationships
5. Tailoring services to meet unique market requirements.
WHO IS NGN
About Us
NGN Telecoms provide voice and data value added services through major telephony networks globally, through both
mobile and fixed line operators.
NGN Telecoms has partnerships with a number of telephone networks worldwide, including:
• Telkom, Neotel, MTN (South Africa)
• British Telecoms (United Kingdom)
• China Telecoms
• EcoNet (Lesotho)
• TTCL (Tanzania)
• Telkom (Indonesia)
NGN Telecoms owns 90% of the Fax2Email market share in South Africa with more than 3 million users.
Focused on voice and data services to government institutions, government owned entities, public and private owned
businesses and retail clients.
Our Products and Services:
• Fax Solutions
• CloudFax (Desktop, Device)
• Email2Fax
• Wanfax
• OCR (Optical Character Recognition)
• IVR (Interactive Voice Response)
• NGN Intouch
• ATMOS Call Recording
• Media Science
4. Page 4 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
FAX SOLUTIONS
More than a billion faxes are sent worldwide every year. According to market research, it is in fact estimated that between
17 and 25 billion faxes are sent worldwide annually and the fax services market is growing at an impressive rate of 15.2%
CAGR. The main attributory to this growth is technologies such as Fax Over IP and cloud based technologies.
NGN Fax Solutions are at the forefront of this global trend and as a company we are exceptionally proud of the technology
and products we have to offer in this space.
>> CLOUDFAX DESKTOP
CloudFax Desktop is a state of the art service that provides a simple and effective IP faxing solution to the Corporate and
SM(M)E markets without the need for any software or hardware installations.
Our cloudfax offering has dramatically reduced to total cost of faxing and affords users the ability to communicate with
both email and fax clients simultaneously, and through the desktop email platform, seamlessly deliver email attachments
and content to and from traditional fax machines via standard Internet e-mail on SMTP.
Specifically designed with ISP’s, Corporate, SM(M)E and Customer Care Centres in mind, this solution can accommodate
large volumes of incoming faxes to one or more email addresses and separate outgoing email-to-fax facilities can be
created for individual users or collectives such as departments, branches and other groups.
This scalable outsourced electronic faxing solution makes provision for an unlimited number of users and all hardware and
software components are deployed off-site and monitored 24/7.
More importantly the Cloudfax Desktop implementation and integration has NO COST implication for either the end user or
business partner.
CloudFax Desktop SERVICE REQUIREMENTS
• An email address
• Internet access
• Email client like Outlook, Gmail, Thunderbird, Hotmail etc.
5. Product Guide
Page 5 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
CloudFax Desktop BENEFITS
Easy Implementation and Use
• No paperwork, hardware or software is required, resulting in a fast and hassle-free activation.
• Store and archive faxes electronically
Efficient and Effective
• A CloudFax Desktop fax line is never engaged and will queue on server downtime
• Faxes remain confidential as they are delivered directly to the intended recipient.
Anywhere, Anytime
• DesktopFax numbers are not area code specific and never changes, irrespective of client location
• Faxes can be retrieved from any location worldwide where users have the ability to access their email account.
• Available on moible application adn desktop thick client
Provides Cost Savings
• No fax line, printer, fax machine machines, paper, toner (and other associated) costs and expenses.
SELF-MANAGEMENT ADMIN TOOL
Through the online management portal:
• Clients have the ability to view real time fax reports that give detailed information on all fax traffic.
• Clients have the ability to resend faxes.
• Clients have the ability to assign unique fax numbers to any employee without having to install a new fax line.
• Clients have the ability to reassign DesktopFax numbers as required.
• Clients have the ability to attach multiple recipients to any fax number without the need for additional hardware.
• Clients automatically receive delivery notifications when sending faxes.
CLOUDFAX DESKTOP API AND SERVICES INTEGRATION
Cloudfax Desktop offers businesses the opportunity to integrate the solution into their existing business workflows and
processes through its extensive API offering and integration services. Producing and consuming SOAP and REST service
endpoints, the solution can be also further extended with adapters for some of the most popular EIP, CRM and finance
solutions.
6. Page 6 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
HOW IT WORKS
• A fax is sent to a CloudFax Desktop number.
• The fax is received on the Fax Platform, automatically converted to an email and sent to the recipient’s email address.
• The recipient receives the fax in their email inbox as an email attachment.
• The digital fax can now be saved, printed or forwarded.
7. Product Guide
Page 7 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
>> CLOUDFAX DEVICE
The CloudFax Device solution is a groundbreaking business offering that eliminates the need to install costly fax cards in
multifunction devices and printers (MFD/MFP). The solution is completely IP (Internet) based thereby eliminating the need for
fixed land lines and peripherals (thus also eliminating the associated rental costs).
Providing all the benefits of the CloudFax Desktop offering, the CloudFax Device solution also allows clients to send faxes
at cheaper rates than advertised telco rates, due to the nature of IP faxing. In addition, office automation companies
can now offer a competitive rate on their multifunction devices as they have the ability to offer fax facilities to customers
without the presence of an on-board fax card, saving clients line rental and sending costs.
FEATURES
• Faxes will be received and printed on the MFD/MFP
• No fixed line requirements
• Faxes received by the multifunction device will be archived and can be resubmitted if lost. Resubmitted faxes will print out on the
multifunction device.
• An admin console will allow you and your client the ability to manage all the fax numbers and faxes.
Fax numbers linked to multifunction devices can be moved with the device to new offices without the associated costs to
re-cable telephone lines or apply for the local telco to transfer lines.
BENEFITS
• All benefits of CloudFax Desktop applies
• No hardware and software investment required.
• Huge savings on cost of faxing cards and line rentals.
• No maintenance costs of the fax system.
• Enhanced organisational control of flow of information.
• No change to end user expected device interaction or experience
• Thick client desktop application is also available
8. Page 8 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
CloudFax Device In A Nutshell
9. Product Guide
Page 9 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
>> EMAIL2FAX
WHAT IS EMAIL2FAX?
Email2Fax is basically the reverse process of CloudFax Desktop. Where Desktop focuses on inbound faxing (the user
receiving faxes as an email) Email2Fax allows users to send emails and email attachments to fax machines or devices
anywhere in the world. As with Cloudfax Desktop, no additional hardware or software installation is required, and a desktop
thick client is also available for the system.
CHARGES
Outbound sending costs are borne by the customer on a per fax, per minute, or bundle rate.
Outbound faxes are least cost routed to other number already residing on our platform
API INTEGRATION
The Email2Fax product offering can also be exposed to businesses via API, enabling them to integrate it as part of existing
business flows and processes. All API transactions are secured through hash tokens and can be run via secure protocols like
TLS (SSL) and/or IPSEC tunnelling
STEP-BY-STEP SENDING A FAX
• A fax is sent via email by addressing the email to a recipient’s fax number @ domain.
• The document to be faxed needs to be attached to the email.
• The email is received on the Fax Platform and automatically converted to a standard fax and sent to the recipient’s fax machine.
• The fax arrives at the recipient’s fax machine.
10. Page 10 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
>> WANFAX
WHAT IS WANFAX?
The WANFax solution allows enterprises to consolidate their voice, data applications and fax traffic on a single network,
resulting in a cost savings and a productivity benefit.
This solution is scalable and eliminates the need for local telephony components and costly recurring telephony bills. The
solution leverages the Internet to manage all business-critical fax communications.
THE WANFAX SOLUTION
• The fax servers are kept on site at the corporate’s server room location.
• Inter-branch faxing occurs over the Company LAN, thus reducing the cost of faxing between branches
• Routing of your internal faxes over your IP network in real time
• The ability to link all Multifunction Printers (MFP’s) to the fax solution
• The opportunity to connect all standalone fax devices to the fax solution
• Complete fail over solution.
HOW IT WORKS
• One or more NGN Fax Servers are deployed within a corporate network, and all faxes are sent via IP either
• Faxes can be sent solely on the corporate WAN or in combination with the existing NGN cloud network
• Inter-branch faxing occurs over the Company WAN (Wide Area Network).
• Each user and Multifunction printer on the network will utilise the fax server to send and receive faxes.
• Faxes to or from an external source (users on the local telco) to the organisation will be routed via PRI or a SIP directly to the fax
server.
WANFAX BENEFITS AND COST SAVINGS
• Fax operates with all popular email clients including Microsoft Exchange and Outlook.
• No expensive fax server system with the associated maintenance and support staff.
• Utilises current investment in email, Internet infrastructure, systems and software.
• Confirmation of fax delivery / non-delivery to sender’s email “In-Box.”
• Received faxes can be re-directed to any email address worldwide.
• Ability to receive faxes anywhere in the world where emails can be received.
• Secure, reliable and redundant fax solution.
• As faxes are already in digital format document management is easily implemented without additional expense.
• No capacity issues on fax numbers or servers.
• We give free support to all our clients through our helpdesk.
11. Product Guide
Page 11 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
WANFAX ADVANTAGES
• Number will remain unchanged even when a company moves premises.
• Fax numbers are linked to individual user e-mail addresses and loaded in batch.
• Faxes are delivered to the person it is addressed to thus remains confidential
• Attachments are sent from a single domain for added security and control
• Multiple page documents are received faster than standard faxing.
• If the mail server is down, the faxes will queue
• Ability to retrieve faxes on your mobile device.
12. Page 12 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
SECURITY AND REDUNDANCY OF THE FAX PLATFORM
Security for fax transmissions is of the highest priority for fax users as these documents often contain confidential and
sensitive information. With this in mind, our Company developed the fax system with the highest level of security possible.
All faxes sent to our systems are handled in the same manner as a fax sent via a simple POTS line and therefore encrypted
with standard fax encryption. Once a fax arrives on our network, a high-end firewall blocks intruders, hackers and viruses
from entering the system. All fax servers also employ Network Address Translation (NAT) added as an extra level of security.
The security level is of such a nature that the administrators of the system cannot view the content of any faxes. All systems
are backed up daily with a structured “fallback” and “rollback” plan for recovery. Extensive retry and fault resolution
procedures have been rolled out to ensure that completed successful fax transmissions are delivered to their appropriate
destination. Servers are hosted in a finely tuned and controlled environment with regards to temperature, humidity, power
fluctuations and outages, etc.
All fax servers are deployed on a shared database infrastructure which ensures adequate system failover and redundancy,
in the event of a server failure. This high availablity architecture guarantees that no faxes will get lost.
All Internet fax transmissions from fax server to fax server on the fax network are encrypted with 128 bit Secure Socket Layer
(SSL) across the globe. We can also increase security by submitting data via IPSEC tunnels.
Users of our system can be confident that their faxes are secure over the fax network.
13. Product Guide
Page 13 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
OPTICAL CHARACTER RECOGNITION (OCR)
OCR SOLUTION
A powerful OCR solution has been integrated as an additional product to the CloudFax service and also as a standalone
service. The OCR service can be seamlessly integrated with your existing CloudFax number, desktop thick client, or existing
email client. It has been designed for both the corporate and the individual user and the solution requires no additional
software to be installed on the corporate network or on the PC of the end user.
By utilising the OCR add on facility, enterprises will boost its productivity and save an incredible amount of time when
converting documents into digital files that can be copied, edited, searched and shared to the Cloud.
Whilst the OCR service allows documents to be copied and searchable, security is maintained as the original document
images are still retained. The OCR’d document will be emailed to the end user in a PDF format where text in the document
could be searched or copied.
FEATURES
• Ability to make a faxed or emailed document editable by copying the text easily to a word processing application
• Allows the end user to search the PDF that has been generated from the processed document
• The email generated for the OCR server will contain three files (A raw text file containing the document text, A Searchable/Copy
able PDF file and the original PDF of the document)
BENEFITS
• Allows fax and email documents to be searchable.
• Easy to use – As soon as a document is received the OCR process is initiated and emailed to the end user.
• The size of the OCR’d PDF file will be compressed
• Document processing can now form part of existing workflow as the contents is readable for searching and word spotting etc.
• No integration or additional software needs to be installed.
14. Page 14 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
INTERACTIVE VOICE RESPONSE (IVR)
WHAT IS IVR?
Interactive Voice Response (IVR) is an automated, interactive call-handling system. NGN Telecoms owns and operates the
largest, independent IVR Platform in the Value Added Industry.
Designed especially with business services and mass media in mind, our IVR Platform can handle large volumes of incoming
calls.
ADVANTAGES OF USING IVR
The IVR solution can be used in conjunction with all telephone networks and PABX switches.
Our IVR Solution will also assist you in your service delivery to your clients, i.e.:
• Your services become available 24 hours a day, 7 days a week
• Screening customers’ needs, and routing them to the appropriate channel, i.e. either to an automated voice response or to an
operator.
• Reducing queues of calls, by dealing with simpler queries via pre-recorded voice and freeing up your operators to deal with more
complicated queries.
SERVICES
Using our IVR Platform, NGN Telecoms has deployed IVR applications specifically designed for Radio and Television
Promotions.
These include:
• Live Call Management allows for 480 calls to be accepted simultaneously but trickled through to the studio to avoid congestion
• Text-to-speech Enables the IVR to synthesize and “read” text to the caller.
• Dynamic Menu’s
• Automatic Sound Clip Uploads
FEATURES
Sound Recordings
Our system uses advanced algorithms and compression techniques which allows you to play voice recordings from the IVR
application on air or on television without the need for time consuming manipulation.
Database Integration
Our IVR infrastructure encompasses an Internet Service Provider, which allows for callers’ information to be stored to
databases. This also supports easy reporting.
We have customized our IVR applications to support other exciting promotions, these include:
Voting
This system can use either multiple phone-in lines (e.g. TrafficNet) or one line with multiple menu options
15. Product Guide
Page 15 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Dedications and Requests
Callers leave their dedications and/or requests on the IVR line, these recordings can also be further categorized using menu
options, i.e. Anniversary wishes, Christmas wishes, etc.
Transactional Messages
This is typically used to collect information from the caller. The caller will be prompted to leave information such as, name
and address and/or ID number, i.e. as if completing an entry form.
Caller Filtering Systems
Callers are prompted to enter information, using their telephone keypads, by an interactive menu. Callers are then filtered
according to their key presses.
Information Applications
This application allows callers to listen to information that has been pre-recorded, i.e. news/information/competition rules/
company information/services/products.
Auction Applications
Callers use the IVR line to bid for the selected items, by entering their bid using the telephone keypad. This application can
be adapted for either traditional auctions or reverse auction. The application is able to verify to the caller whether they
have the highest/lowest bid.
As part of our commitment to deploying successful IVR application we perform all our development in-house.
This benefits you, the client, i.e.:
• Rapid service delivery
• Improved quality control
• Easier and quicker delivery of complicated applications
• Years of experience on both the technical and concept development front
16. Page 16 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
NGN INTOUCH
NGN Intouch is a next generation mobile messaging framework that facilitates the creation of multilevel user hierarchies,
mobile marketing, bulk sms and corporate workflow integration.
MULTILEVEL USER HIERARCHIES
Initially designed with a re-seller and agents model in mind, the system allows for up to 8 individual user and login levels,
each level providing the user with specific system functionality and access rights giving users complete control over all user
in sub levels of their own hierarchy. Top level entities have the ability to create agents and sub agents and split revenue
accordingly. This architecture provides for a number of business opportunities like MLM and franchising models.
MEP
Marketing Enablement Platform is a term coined by NGN to describe its Intouch Mobile Marketing system. By utilising SMS
Shortcodes (special mobile numbers, significantly shorter than full telephone numbers) and bulk SMS, the system allows
users to set up a variety of SMS/MMS marketing campaigns, ex. SMS competition and voting campaigns, shared number
messaging campaigns, bulk messaging request/response campaigns and game campaigns, to name a few.
The product also features a live messaging feed, perfect for real time events, such as concerts, government events and
radio programs.
CORPORATE WORKFLOW INTEGRATION
What sets NGN Intouch apart from its competitors is the ability to integrate into any corporate and/or business workflow.
From scenarios ranging from simple internal corporate bulk messaging linked to company databases, to SMS process flow
initiation, all integration development is done in-house by NGN and on an ad-hoc basis.
For bespoke integration requirements, customers are engaged with on an individual basis and we work closely with busines
IT teams to deliver integrated SMS solutions inexpensively, quickly and efiiciently
17. Product Guide
Page 17 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
ATMOS - CALL RECORDING
WHAT IT’S ALL ABOUT
The Atmos voice logger provides clients with an industry first cloud based compliant and secure call logging solution for a
fraction of the price of equivalent call recording solutions.
Whether you need to record calls for staff training, dispute resolution, compliance or security reasons, our logger will allow
you complete flexibility, scalability and unlimited storage of your calls and other sensitive data without the need for any
additional hardware or installation services. All calls are 100% compliant and individually secured and encrypted at source
with a rotating encryption methodology that is unique and specific to each individual call.
All calls are stored in our cloud service and are not only backed up, but can also be made to be redundant across multiple
servers and geographical locations. Our logger also supports multiple time zones, multiple recording locations and the
ability to search, sort and locate your calls within seconds.
Whether you have one location with 5 extensions or a nationwide infrastructure with multiple branches and millions of calls,
the ATMOS call logger can fulfil all you requirements
A FEW OF OUR FEATURES:
Seamless Voice Logger enabled on any Com.X PBX
No additional hardware required
Fully Compliant (FICA, FAIS, POPPI, CPA)
All calls securely recorded
256 bit AES encryption and SSL Security
Call Statistics showing number of calls recorded – total, daily and weekly
Log of who has played, downloaded or emails calls – Audit Trail
Easy set up of agents and supervisors
Cloud storage and Amount of GB storage used
Fully redundant and backed up
99.99% availability
Unlimited growth potential
Multi-site support
Web based (HTML5 architecture)
Access and playback via web browser
Mobile compatible
On demand recording
18. Page 18 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide
MEDIA SCIENCE
WHAT IS MEDIA SCIENCE?
Media Science has been designed, patented and developed to provide an integrated platform that converts
the telephone into a real time messaging/advertising media channel. The Media Science Offering is a unique and
innovative digital media offering allowing companies and or advertisers to place audio advertisements, interactive
content questionnaires and internal communication of approximately seven seconds on outgoing calls made by Media
Science subscribers.
This one of a kind technology may afford businesses the following potential opportunities:
• Profile staff efficiency (call centre agents, customer service representatives etc.) through real time feedback based on question/
answer phone interactions
• Increase revenue by allowing advertisers to interact in real time with a profiled audience
• Distribute key communication messages via the internal telephone networks
REVENUE OFFERING/ADVERTISING
The technology allows an advertiser to play a seven second advert on outbound calls prior to call connection. These
adverts take place within a business/Voip/Cloud environment to targeted users whose demographic information is
known. Advertisers pay per advert played, allowing the Media Science Partner/Business where the system is deployed to
receive a guaranteed rebate for each instance where an advert is played.
The system also allows for rich media and content to be distributed to interested user upon completion of a recording.
Key Benefits – Business
• Guaranteed rebate
• Information matches the company demographics
• Adverts can be played on select calls
• Adverts can be restricted to specific user groups if necessary
• No changes to existing PABX infrastructure or user dialing patterns
• Detailed reports
• Information on demand
• Target market specific
• Real Time
Staff Profiling
As per the advertising model, recordings are played to targeted staff members when making outbound calls. The
recording may contain various question/answer scenarios and their responses are stored for profiling purposes.
A specific use case for instance; key account managers in banks have to comply to a set of rules regarding their
customers and behaviours. These “Know Your Customer” rules may be presented in a question answer fashion.
19. Product Guide
Page 19 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
For example, when the user makes an outbound call, they are prompted with the following voice recording:
“Your customer wants to set up a trading account in Iran. Dial 1 - Create the account, 2 - Deny the request 3- Deny and
inform your supervisor”. When the user dials a digit, their choice is recorded and captured in a database. Managers now
have real time information around staff member proficiency and areas of potential focus.
Another use case; telesales agents often need to work from scripts when engaging potential customers. When making
an outbound call the user might be prompted with:
“You have made your opening pitch but the customer is not interested. Dial 1 - Hang up, 2 - Prompt with additional offer,
3 - Ask for a reason”. Once again, staff member responses may be stored and profiled for further use in training etc.
Key Benefits – Business
• Real time feedback on staff proficiency
• Question and answer data can be bulk loaded on a web portal
• Communication can be targeted to key groups and staff members
• Detailed reports on interaction responses
• Information on demand
20. Page 20 | NEXT GENERATION NETWORK TELECOMMUNICATIONS
Product Guide