NGN Telecoms provides fax and data services through voice networks. Their flagship product is Fax2Email, which allows users to send and receive faxes via email. This eliminates the need for fax machines and phone lines, saving costs. NGN owns 90% of the South African fax2email market. Their WANFax solution allows businesses to consolidate their voice, fax, and data networks over the internet rather than separate phone lines. This reduces costs and improves productivity. NGN offers various fax and data products and aims to provide customers with innovative telecommunications solutions.

1. NEXT GENERATION NETWORK TELECOMMUNICATIONS PROPRIETARY LIMITED
(“NGN Telecoms”)
PRODUCT GUIDE
April 2014
Copyright
© 2014 NGN Telecoms (Pty) Ltd

2. Background
The NGN product base was borne out of a basement office in
Woodmead, Gauteng – South Africa in 2001 and today boasts over
8400 corporate clients and a dominant share of the South African
market. TheShareholders havepioneered a business that is hasmade
strides into the international arena.
Through the years, NGN have become a market
leader by:
1. Inventing world-class telematic services
2. Providing innovative and profitable products
3. Creating a local presence with reseller channels
4. Building international long-term relationships
5. Tailoring services to meeting unique market
requirements.
WHO IS NGN
About Us
NGN Telecoms provide voice and data value added services
through major telephony networks, both mobile and fixed line
operators.
NGN Telecoms has partnerships with a number of telephone
networks worldwide, including:
 South Africa (Telkom)
 Mozambique (TDM)
 United Kingdom (British Telecoms)
 China (China Telecoms)
 Lesotho (EcoNet)
 Tanzania (TTCL)
NGN Telecoms owns 90% oftheFax2Emailmarket sharein South
Africa with more than 3 million users.
Focused on voice and data services to Government institutions,
Government owned entities, publicandprivateowned businesses
and Retail clients.
NGN Group House
Corner Bekker & Montrose Streets
Waterfall Park, Midrand
South Africa 1685
CONTACT US
Tel.: +27 11 554 4200
Email: info@ngntelecoms.com
Web: www.ngntelecoms.com
NEXT GENERATION NETWORK
TELECOMMUNICATIONS
PROPRIETARY LIMITED
(“NGN Telecoms”)

3. Our Products and Services:
 Fax2Email
 Email2Fax
 WanFax
 IVR (Interactive Voice Response)
 DiCon (Direct Connect)
 SMS Short Code
FAX2EMAIL
_____________________________________________________
Fax2Emailis a stateof the art fax service offered
to the CorporateandSMMEmarket.
They offeraseamlessoperationwithno software
or hardwarerequirements.
_____________________________________________________
As Corporate Governance rules and requirements become ever
more stringent,with particular referenceto acceptanceofemails as
official documentation, the demand for corporate and SMME fax
solutions is increasing. An electronicfaxing solution is farmore cost
efficient, less time consuming, and significantly more secure than
traditionalfaxing methods. Auser nowhas theability to seamlessly
communicate with both email and fax clients simultaneously, and
through thedesktopemail platform using normalInternet e-mailon
SMTP, attached files are delivered to traditional fax machines and
vice versa.
Specially designedwithISP’s, Corporate, SMMEand Customer Care
Centres in mind, this solution can accommodatehuge volumes of
incoming faxes to a specific email address and separateindividual
outgoing email to fax facilities for any user.
This scalableoutsourcedelectronicfaxing solution makes provision
for unlimited users. To achieve this, the necessary hardware
components aredeployed and monitored. This implementationand
seamless integration remains at NO COST to Fax2Email users or
business partners.
WHAT IS FAX2EMAIL?
Fax2Email is the digital revolution oftraditional faxing that
facilitates the receiving and sending offaxes via email.
Fax2Email provides the benefits ofemail without losing the
advantages ofconventionalfaxing.Users areallocateda non-
geographical fax number via our web-based system and
automatically sent an email informing them of their new
Fax2Email number.
Once loaded, numbers are immediately active for receiving
faxes.
FAX2EMAIL SERVICE REQUIREMENTS
 An email address
 Internet access
 No new hardware or fax software required
FAX2EMAIL IS FREE OF CHARGE TO
ALL CLIENTS
 Activation is FREE
 Training is FREE
 Support is FREE
 Maintenance is FREE
 The entire inbound solution is FREE

4. FAX2EMAIL BENEFITS
Easy Implementation and Usage
 No paperwork, hardwareor software is required, resulting in afast and
hassle-free activation.
 Faxes can be managed as emails.
 Store and archive faxes electronically, without the scanning
process.
Efficient and Effective
 A Fax2Email line is never engaged as we manage and monitor
capacity.
 Ifa client’s email server is down, faxes will queue.
 Faxes remain confidential as they are delivered directly to the
intended recipient.
Anywhere, Anytime
 Fax2Email numbers are not area code specific.
 A Fax2Email number will remain the same, even if a user’s
physical address or email address charges.
 Faxes can be retrieved from any location worldwidewhere users
have the ability to access their email account.
Provides Cost Savings
 No fax lines, with associated expenses, are required.
 No stand-alone fax machines, with relevant maintenance and
rental fees, are required.
 Save money on paper and toner since faxes are delivered
electronically.
The Fax2Email process
FAX2EMAIL - A COMPLETE FAX SOLUTION
NGN has revolutionized faxing by providing clients with a simpler,
more cost-effective manner to send and receive faxes in a secure
environment.
NGN pridesitself inprovidingcorporateclientswith
a Fax Solution that puts the control back where it
belongs – in the client’s hands.
In the Telco environment where standard fax machines are utilised
the clienthas minimal control over thefaxing process sincethisis all
managedby thelocal Telco. The only controlthatclients haveis with
regards to the actual fax machines that are placed at the client’s
offices. The Telcois responsiblefor maintenanceand upgrades ofthe
fax lines andthe actualfax delivery process. The onlydirect control
that the clientpossesses is the ability tomanagetheactualhardware
(i.e. fax machines).
SELF-MANAGEMENT ADMIN TOOL
When utilising Fax2Email, clients are provided with the
following rights to manage the fax process:
 Clients have the ability to view live fax reports that give
detailed information on all fax traffic.
 Clients have the ability to resend faxes.
 Clients have the abilityto assignunique fax numbers toany
employee without having to install a new fax line.
 Clients have the ability to reassign Fax2Email numbers as
deemed necessary.
 Clients have the abilityto attach more than one recipient
to any given Fax2Email number without having to
purchase any additional hardware.
 Clients automatically receive delivery notifications when
sending faxes.
STEP-BY-STEP RECEIVING A FAX
 A fax is sent to a Fax2Email number.
 The fax is received on the Fax Platform
and automaticallyconvertedto anemail
and sent to the recipient’s emailaddress.
 The recipient receives the fax in their
email inbox as an email attachment.
 The digital fax cannow be saved, printed
or forwarded.

5. EMAIL2FAX
WHAT IS EMAIL2FAX?
Users canregisterto send faxes via theircomputer.Email2Fax allows
users tosendfaxes as an emailattachment toa fax number anywhere
in the world. Per Minute Rates apply when sending faxes. No
additional hardware or software installation is required.
STEP-BY-STEP SENDING A FAX
 A fax is sent via emailbyaddressingthe email to a
recipient’s fax number @ domain.
 The document to be faxedneeds to be attachedto
the email.
 The email is received on the Fax Platform and
automaticallyconvertedto astandardfax andsent
to the recipient’s fax machine.
 The fax arrives at the recipient’s fax machine.
CHARGES
The costs pertainedtotheNGN services only Apply to Outbound faxing
which can only be approved and agreed between NGN and the
customer.
Inbound faxes are receivedby Customer free ofany costto Customer.
Outboundfaxesareleastcostroutedand chargedas pertheratesheet
herein.
*OUTBOUND RATESHEET
DESTINATION
NGN
RATES
ex VAT
TELKOM
RATES ex
VAT
TELKOM LOCAL CALLS: Calls to
Telkom Geographical number
within the same area code R 0.42 R 0.55
TELKOM NATIONAL
CALLS: Calls to Telkom
Geographicalnumbers to the
rest of South Africa R 0.50 R 0.55
Calls to Telkom086 xx Non-
Geographicalnumbers (excl.
Fax2emailnumbers) R 1.30 R 0.55
086 xxxxx fax2email numbers R 1.70 R 1.60
Calls to Other Licenced
Operators Geographical
numbers R 0.48 R 0.56
Calls to Other Licenced
Operators Non-Geographical
numbers R 0.60 R 0.67
Calls to Mobile operators MTN
and Vodacom, Cell C,8ta and
others R 1.30 R 1.14
*these rates arevalid as at April 2014 unitl July2014.
SECURITY AND REDUNDANCY OF THE
FAX PLATFORM
Security for fax transmissions is ofthe highest priority for
fax users as faxes oftencontain confidentialand sensitive
information. With this in mind, our Company developed
the fax system with thehighest levelofsecurity possible.
All faxes are sentto our systemover a phone/fax line in the
same way thata standardfax is received via a phoneline.
All faxes are encrypted with a standard fax encryption.
Once a fax arrives at the fax server it is protected from
outside hackers by a high-end firewall blocking intruders
and hackers from accessing the system. This firewall also
prevents potential viruses from entering the system. Our
fax servers also employ Network Address Translation
adding an extra level ofsecurity.
The security level is of such a nature that the
administrators ofthe Fax2Email systemcannotevenview
the content of these faxes. The fax system is backedup
daily with a structured “fallback” and “rollback” planfor
recovery. Special considerations have been made on
system fault resolution to ensure that completed
successful fax receptions are delivered to its appropriate
destination. Servers arestored in a controlledenvironment
with respect totemperature, humidity,power fluctuations
and outages, etc.
The Fax2Email servers are all connected with a shared
database infrastructure. This means if one server goes
down, the others keep ongoing where theprevious server
left off, thus having a guarantee ofno faxes getting lost.
All Internetfax transmissions from faxserver to fax server
on the fax network are encrypted with 128 bit Secure
Socket Layer (SSL) across the globe. Additionally, our
Company utilizes a proprietary protocol for the passing of
faxes across the network. SSL, in combination with
proprietary protocol, ensures an unmatched secure
transmission of faxes over the Internet. Users of our
system can rightfully feel that their faxes aresecure over
the fax network.

6. WANFAX
WHAT IS WANFAX?
_________________________________________
The WANFax solution allows enterprises to
consolidate their voice, data applications and fax
traffic on a single network resulting in a cost
savings and a productivity benefit.
_______________________________________________________
This solution is scalableand eliminates the need for local telephony
components and costly recurring telephony costs. The solution
leverages on the Internet to manage all business-critical fax
communications.
APPROACH
Our understanding of CORPORATE NAME requirements, is that the
unwieldy method of receiving and sending faxes their business
environmentbe replaced with an enterprisesolution. The expertise
that NGN Telecoms brings to the fore and the footprint and market
knowledgewillenablethepartnership toflourish andcreatea working
relationship that breeds success.
The WANFax solution has been specially designed with Corporate,
SMME and Customer Care Centres in mind, this facility can
accommodate huge volumes ofincoming faxes to a specific address
and separate individualoutgoing email to fax facilities for any user.
Enterprises can now consolidate their voice, data applications andfax
traffic on a single network resulting ina costsavings anda productivity
benefit.
This scalable solution eliminates the need for local telephony
components, and costly recurring telephony costs. Instead, our
solutionleverages the Internetto manage allyourbusiness-critical fax
communications.
THE WANFAX SOLUTION
 A unique Fax2Email number is linked to every user’s email address and
the fax is delivered to the users email address as a TIFF or PDF
attachment.
 No setup is required on the user side and the administrator will have full
control of adding and administration of users as well as detailed granular
reporting functionality by means of a web front end.
 Users are allocated a personal fax number via our web-based system and
automatically sent an email informing them of their new 086 number.
Once loaded, numbers are immediately active for receiving.
 Routing of your internal faxes over your IP network in real time
 The ability to link all Multi-Functional Printers (MFP’s) to the fax solution
 The opportunity to connect all standalone fax devices to the fax solution
 Complete fail over solution. Should the corporate mail network be off
line for any reason, the servers will queue the faxes and deliver them
once the mail network is up. Should an entire network be offline, all fax
traffic can be redirected to an alternate office reducing the risk of losing
faxes.
THE OPTIONS
Option 1:
 A single NGNFaxserver is installed at thehead office.
 Inter-branch faxing occurs over the Company WAN
(Wide Area Network).
 Each user and Multi-function printer on the network
will utilisethe fax server to send and receive faxes.
 Faxes to or fromanexternal source(users onthelocal
telco) to theorganisationwillberouted via PRI ora SIP
channel directly to the fax server.
Option 2:
 NGNFax servers are installedat allbranches including
head office.
 Inter-branch faxing occurs over the company WAN
(Wide Area Network).
 Each user and Multi-function printer on the network
will utilisethe fax server to send and receive faxes.
 Faxes To or From anexternalsource(users on the local
telco) to theorganisationwillberouted via PRI ora SIP
channel to respective fax server.
Option 3:
 NGNFax servers are installedat allbranches including
head office. Theseservers arelinkedto the NGN Core
via a secure channel over the internet.
 Inter-branch faxing occurs over the company WAN
(Wide Area Network).
 Each user and Multi-function printer on the network
will utilisethe fax server to send and receive faxes.
 Faxes To or From anexternal source(users on the local
telco) to the organisation will be routed via secure to
the NGN core network. The NGN core network will
route the fax to the end user.

7. WANFAX FEATURES
 Unique number range for Fax2Email facility
 Number is not “area code” restricted; this makes it
applicable country wide.
 Number will remain unchanged even when a company
moves premises.
 Each fax is assigned a unique reference number.
 The fax servers are kept inside server rooms that have
high physical and software security.
 Faxes are deliveredto the personit is addressedto thus
is confidential.
 Faxes are delivered to the users e-mail address as “Tiff
or PDF” attachments.
 Multi-function and standalone fax machines can be
linked to the Fax solution.
 Inter-branch faxing occurs over the Company LAN, thus
reducing the cost of faxing between branches
 Ability to retrieve faxes on your mobile device.
WANFAX BENEFITS AND COST SAVINGS
 No software or hardwareis requiredresulting in nolead-time for
the installation ofequipment.
 Fax operates with existing email systems including Microsoft
Exchange or Outlook.
 Free up your Telkom fax lines.
 Eliminates the media costofincoming faxes.Saveon paper& ink,
don’t printevery fax, print only required faxes to your printerand
save on ink costs.
 No expensivefax server systemwith theassociated maintenance
and support staff.
 Utilises current investment in email, Internet infrastructure,
systems and software.
 Confirmationoffax delivery / non-delivery to sender’s email“In-
Box.”
 Receivedfaxescanbere-directedtoanyemailaddressworldwide.
 Ability to receive faxes anywhere in the world where emails can
be received.
 Secure, reliable and redundant fax solution.
 As faxes are already in digital format document management is
easily implemented without additional expense.
 No capacity issues on fax numbers or servers.
 We give free support to all our clients through our helpdesk.
WANFAX ADVANTAGES
 A unique Fax2Email number is linkedto every user’s e-
mail address and allusers can beloadedsimultaneous
in a singlebatch.Users can be addedand their profiles
edited at anytime from anywhere via a web login.
 Attachments aresentfrom a singledomainfor added
security and control.
 Users can be activated to send faxes to fax devices
from their e-mail as ifsending a normal e-mail.
 Fax is never jammed
 Confidentiality.
 Availability as the line is never engaged (we monitor
and manage capacity)
 Multiple pagedocuments are received more quickly.
 Ifthe mail server is down, the faxes will queue
 Speed ofthe internet.
 The service can be set up with an overriding
architecturethatwould deliver faxes to multipleusers
simultaneously. (Up to 6 users)
 Abranded welcome notewillbesentoutto every user
explaining the service and will have appropriate IT
Helpdesk contact details attached, should users
experience any problems.
 Every individual ata company that has beenprovided
with an Internet email address will receive their own
unique fax number. The recipient of a fax will be
informed ofthearrival ofa fax in thereceiveditems list
inside their email inbox.

8. INTERACTIVE VOICE RESPONSE
(IVR)
WHAT IS IVR?
______________________________________
Interactive Voice Response (IVR) is an
automated, interactive call-handling system.
NGN Telecoms owns and operates the largest,
independent IVR Platform in the Value Added
Industry.
Designed especially with business services and
mass media in mind, our IVR Platform can
handle large volumes of incoming calls.
____________________________________________________
ADVANTAGES OF USING IVR
The IVR solution can be used in conjunction with all telephone
networks and PABX switches.
Our IVR Solution will also assist you in your service delivery to your
clients, i.e.:
 Your services becomeavailable24hours a day, 7 days a week
 Screening customers’ needs, and routing them to the
appropriatechannel,i.e. either to an automated voiceresponse
or to an operator.
 Reducing queues ofcalls, by dealing with simpler queries via
pre-recordedvoiceandfreeing up your operators to dealwith
more complicated queries.
SERVICES
Using our IVR Platform,NGN Telecoms has deployedIVR applications
specifically designed for Radio and Television Promotions.
These include:
Live Call Management
This allows for 480 calls tobe acceptedsimultaneously, however, only
a predeterminedamountofcalls will be diverted to the studioat one
time. This prevents congestion and allows for callers to be offered
other services and functionality while holding for the studio.
Text-to-speech
Enables the IVR to synthesize and “read” text to the caller.
Dynamic Menu’s
This allows you, the client, to change menu options on the IVR
Application without additional programming changes.
Automatic Sound Clip Uploads
Sound clips can be automatically uploaded and/or changed on
scheduled or ad hoc basis by you, the client.
Sound Recordings
Our system uses advanced algorithms and compression techniques
which allows you toplay voicerecordings fromtheIVR applicationon
airorontelevisionwithouttheneedfortimeconsumingmanipulation.
Database Integration
Our IVR infrastructure encompasses an Internet Service Provider,
which allows for callers’ informationto be stored to databases. This
also supports easy reporting.
We have customizedour IVR applications
to support other exciting promotions,
these include:
Voting
This system can use either multiple phone-in lines (e.g.
TrafficNet) or one line with multiple menu options (e.g.
Highveld Stereo’s Momentum 94.7 Cycle Challenge, 702
Brain Competition and 702 Walk the Talk), which allows
the caller to cast their vote.
Dedicationsand Requests
Callers leave theirdedications and/or requests on the IVR
line, these recordings can alsobefurthercategorized using
menu options, i.e. Anniversary wishes, Christmas wishes,
etc.
Transactional Messages
This is typically used tocollect information from thecaller.
The caller will be prompted to leaveinformation such as,
name and address and/or ID number, i.e. as ifcompleting
an entry form.
Caller Filtering Systems
Callers are prompted to enter information, using their
telephone keypads, by an interactive menu. Callers are
then filtered according to their key presses.
Information Applications
This applicationallows callers tolisten toinformation that
has been pre-recorded, i.e. news/information/competition
rules/company information/services/products.
Auction Applications
Callers usetheIVR lineto bid for theselected item/s, by
entering their bid using the telephone keypad. This
application can be adapted for either traditional
auctions or reverseauction. The application is able to
verify to the caller whether they have the
highest/lowest bid.
As part of our commitment to deployingsuccessful IVR
application weperform all our development in-house.
This benefits you, theclient, i.e.:
 Rapid servicedelivery
 Improved quality control
 Easier and quicker delivery of complicated
applications
 Years of experienceon both thetechnical and
concept development front

9. DIRECT CONNECT (DICON)
WHAT IS DICON?
______________________________________
A dicon is when we convert your Telkom issued
number into a revenue generating number by
issuing you with an 086 number without any
hardware changes. The new number can be
used instantly, and there will be no need to
change this number should the nomal Telkom
number change; we can simply re-route the
number at any given time.
_______________________________________________________
____
Typical applications which NGN Telecoms
would like to implement include:
 Fax-to-email
 Call centres
DICON - (derivedfromthe term “direct connect”) - is a revenue
sharing telephone number (086, 082 or 083) that can be
directed to an existing (non-revenue sharing) Telkom
telephone number.
For example, many call centres still use normal Telkom
telephone numbers e.g. the 20Twentycall centre inCape Town
is normally reached on 021 481 8200.
A dicon couldbe assignedsothat a caller coulddial either the
revenue sharingdicon number (086,082 or 083) or the Telkom
(021) number.
Both calls will be answered by the call centre in exactly the
same manner, nothing extra is needed for this operation.
In essence, we are just calling the call centre by a different
“name” (in this case either 021 or 086).
The call centre will answer calls to 021 or the new 086 dicon
number.
From a revenue perspective, both NGN Telecoms and the
client (where the dicon is routed to) will benefit if this client
advertises the revenue share number AND callers phone the
revenue share number.
CALL CHARGES
For the 086 72 77 ### range callers arecharged at R1.36
per minute or part thereofinclusive of VAT.
The following witha pre recorded Telkom messagestating
the charge.
For the 086 75 77 ### range callers arecharged at R1.90
per minute or part thereofinclusive of VAT.
For the 086 74 77 ### range callers arecharged at R3.67
per minute or part thereofinclusive of VAT.
For the 086 73 77 ### range callers arecharged at R2.90
per minute or part thereofinclusive of VAT.
No revenueis generatedifthe calloriginates intheCellular
Networks.
We can also offer Vodacomnumbers starting with 082239
4### and MTN numbers starting with 083 916 0###
charged at cellular rates, with peak and off-peak.
Telkom numbers can be setup immediately.
Mobile numbers willtake7 -14working days fromrequest
to route.
On mobile numbers we do receIve revenue from
international calls.
These numbers will only change the manner ofbilling to
the caller and will not affect any current setup.
From this charge, revenue is generated which in turncan
be shared with you the business partner.
There will beno set up feefor a DICON line.

10. SMS SHORT CODE
WHAT ARE SMS SHORT CODES?
______________________________________
Short codes (also knownas short numbers) are
special telephonenumbers,significantly shorter
thanfulltelephonenumbers,thatcanbeusedto
address SMS and MMS messages from certain
service providers’ mobile phones or fixed
phones. There are two types of short codes:
dialing and messaging.Theequivalentfor voice
calls is known as abbreviated dialing.
.
____________________________________________________
Short codes are designed to be easier to read and remember than
normal telephonenumbers. Liketelephonenumbers, shortcodesare
unique to each operatoratthetechnological level. Even so, providers
generally have agreements to avoid overlaps.
Short codes are widely usedfor value-added services such as television
program voting, ordering ringtones, charity donations and mobile
services. Messages sentto a shortcodecan be billedata higher rate
than a standardSMS and may even subscribea customertoa recurring
monthly service that will beaddedto thecustomer's mobilephonebill
until the user texts, for example, the word "STOP"to terminatethe
service.
WHYCHOOSE SMS SHORT CODES?
 A Legal Data base of all existing and potential clients and
customers arebuilt. This enables youto communicate with your
clients about promotions and specials. Wouldn't it be GREAT if
you could KNOW who currently consumes your services and
products?
 An SMS Short Code makes it as EASYas possiblefor the client to
make contact with YOU, ANY time of the day, ANY day of the
week! You can reply via bulk SMS, bulk email or a telephonecall
when most convenient to YOU.
 All marketing campaigns, such as paper medium, radio and TV
advertising cannow beMEASURED, which willleadto maximizing
the current marketing budget.
 Potentialand current clients can VOTEon products andservices to
establish market preferences.
 The tool can be used for competitions, to determine WHO would
like to own or use your products or services.
 Completeemails withattachments can besend out automatically
to all incoming SMSes, whichmeans that you willnotonlyreceive
the clients’ cellphone number, but also his email address for
future marketing purposes.
 Clients have 24/7 access to full reporting and data on all
campaigns.
SMS SHORT CODE SOLUTIONS
 AShared Number at R 3363 onceoffpayment
per annum (inclusive ofVAT), which includes:
Software setup, unlimited keywords and
campaigns, short codes on all price bands,
fully integrated bulk SMS system at a pay as
yougopre-paidstructure,comprehensiveand
friendly support
 ADedicated Number,whichincludes all ofthe
above, PLUS R 570 per month (inclusive of
VAT) with a 12 months contract.