Gaurav Tomar is an Indian professional with experience in public relations and customer service, fluent in Hindi and English. He has a Bachelor's degree and several roles in sales, including positions at Vivo India and Vodafone, focusing on customer queries, complaint resolution, and sales targets. Gaurav has achieved multiple awards for his performance and completed training in personality development and soft skills.

1. Gaurav Tomar
MOB: +91-7830506080
+91-9557396886
E-MAIL:
Thakurg999@gmail.com
DOB : 10th
January,1991
Father Name:
Late Mr.Naipal Singh Tomar
Marital status :
Unmarried
Languages Known:
Hindi & English
Hobbies:
Listening Music, Riding Bike.
Nationality:
Indian
Height :
5’10”
Weight :
62 kg
Eyesight :
6/6
Permanent Add.-
Village:- Murlipur Phool
Post:- Khas
BMeerut, U.P.
PIN- 250001
Career Objective
I applied my thought & skills on Public relation.
I would like to participate in the process of building solution and enhance my
knowledge as increasingly
Developed my skills and like working in a team environment.
Academic Details
 Completed B.A from Vinayka Mission University .
 Completed Intermediate in 2008 from UP Board.
 Completed High school in 2006 from UP Board.
Computer Skill
 Six months certificate course in computers basic knowledge in Ms-office.
Training
Personality Development, Soft Skills Trainings for 25 days at Vodafone Essar
Limited
Achievement
 Got Certificate of Participation in ‘Vivo Mobile’
 Got Sony Award for Category of Best Sales.
 Got Service Titan Award in ‘Vodafone India’
 I had first prize in Essay debate competition across-state level in school
time.
1

2. INDUSTRIAL EXPOSURE
Vivo India Pvt Ltd (Store Associate) August- 2015 – Till now
Key Responsibilities Area’s: -
 Directly responsible for handling walk in customers queries / complaints.
 Selling of new products.
 Handling, Request / Complaints of customers and resolution at frontend.
 Forwarding complaint / request of customers to the concerned departments for
resolution.
 Maintaining a proper follow up with customers after the sales process and
informing them about the new updates.
 To interact with customers on daily basis, to listen their queries & to help them
regarding this
Sony India Pvt Ltd (Store Associate) June- 2014 – June -2015
Key Responsibilities Area’s: -
 Work the store, drive the sales and operations of the store.
 Responsible for sales, inventory, promotions etc.
 Ensure that complete team is aware about each product category handset,
Accessories, data etc.
 Make the store profitable center.
 Handle walk-in customers, maintain relationship by issues resolutions
 Stock maintenance
 Quality service by establishing and ensuring organization standards
Vodafone Store (Retail Outlet) Jan -11 – May-14
Customer Sales Representative (Retail Sales)
Key Responsibilities Area’s: -
 Handling the Postpaid, Prepaid, MNP Sales.
 Handling the Vas Up-Selling.
 Handling also the Marketing activity.
 Achieving targets month by month.
 Handling Store Walk-in
 Responsible for making beat plan for FOS.
 Responsible for the stock of Retail Store.
 Do planning for doing activities in Store.
 Preparing Daily reports
 Do planning for retaining the Existing Customers.
 Make sure the documents of each new activation are correct and submitted on
time.
 Maintaining a very healthy relation with Customers.
 To interact with customers on daily basis, to listen their queries & to help them
regarding this.
 To achieve monthly targets on given KPI’s.
 To do stock management.
 To manage the database of interaction with customers on daily basis.
 To provide Customer Service with Sales Promotion.
 To achieve the target on monthly basis.
 To maintain the things related to infrastructure of Office
LG Electronics (Store Floor Associate) Jan- 2009 – Dec -2010
Key Responsibilities Area’s: -
 Directly responsible for handling walk in customers queries / complaints.
 Selling of new products.
 Handling, Request / Complaints of customers and resolution at frontend.
 Forwarding complaint / request of customers to the concerned departments for
resolution.
 Maintaining a proper follow up with customers after the sales process and
informing them about the new updates.
(Gaurav Tomar)
2

3. 3