Nitesh Sharma is a professional with over 10 years of experience in customer relationship management and collections. He currently works as a Team Leader for Tata Business Support Services, where he is responsible for handling collections, allocation distribution, maintaining daily reports, and resolving customer issues. Previously he worked for E-Nxt Financial and Reliance Communication in similar team lead and customer service roles. He has a diploma in computer hardware, bachelor's degree in arts, and post-graduate diploma in management.

1. NITESH Sharma
Brij-Vilas, near Old Forest
Check post, Sakatpura,
Kota – 320008
Telephone - +91-744-2370025
Mobile - +91-9024536546
E-mail : niteshsharma.kota@gmail.com
Career Objective: To work in a professional environment of an organization with continuous learning and
contribution towards the work and responsibilities. Proven ability to maximize sales and profitability through
excellent service and the effective management. Easy going by nature and able to get along with both work
colleagues and Management.
Key Skills:
• Proficient knowledge about the CRM principles and techniques
• Ability to build and lead teams and resolve issues of teamwork
• Skilled at performing quality within the assigned modules and time frame
• Efficient at identifying the organization needs and customer expectations
• Good listening skills that help understand the consider different perspective
Core Competencies: Technical expert provides highly effective CRM application design skills to offer
configuration, installation, customization and enhancement of CRM systems for small to mid-size firms.
Professional Experience:
1) June , 2015 - Till date : Tata Business Support Services Ltd.
Team Leader X Bkt. Kota
• K.R.A :
• Handling the collection of X bucket.
• More focus on higher bucket cases.
• Allocation Distribution to CRE.
• Maintaining Daily Collection M.I.S Category wise.
• Co-ordination with high value Fleet Customers & Resolution of dispute of cases if any.
• Timely resolution of customers query & Disputes related to wrong charging, payment not reflecting.
• Responsible for payment posting and resolution of rejected receipts same day.
• Auditing of CRE Rep. Book .
• Daily follow-up with the collection CRE for day to day target complication.
• Roll back of cases to maintain efficiency.
• Field Visit with CRE at Problematic Cases and Resolve.
2) May, 2014 to March 2015 - : E-Nxt Financial LTD. (A TATA Enterprise)
Team Leader X Bkt. Ajmer
Job profile- : Working with E-Nxt Financial LTD. (A TATA Enterprise)
Associated with Kotak Mahindra Bank Ltd. Collection

2. • K.R.A :
• Handling the collection of X bucket.
• More focus on higher bucket cases.
• Allocation Distribution to CRE.
• Maintaining Daily Collection M.I.S Category wise.
• Co-ordination with high value Fleet Customers & Resolution of dispute of cases if any.
• Timely resolution of customers query & Disputes related to wrong charging, payment not reflecting.
• Responsible for payment posting and resolution of rejected receipts same day.
• Auditing of CRE Rep. Book .
• Daily follow-up with the collection CRE for day to day target complication.
• Roll back of cases to maintain efficiency.
• Field Visit with CRE at Problematic Cases and Resolve.
3) Mar, 2013 - Till date : Reliance Communication Ltd
Activation Officer (CS)
Telecom Group, Rajasthan Circle
Responsibilities : Reporting to Cluster CSD Head, Kota
o K.R.A:-
• Responsible for implementation proper documentation policy related to all process of services of postpaid &
prepaid customer from Application-av/cv to VTM with TAT.
• Handling postpaid verification of upcountry locations of Kota Zone & verification TAT adherence.
• Documentation Health Checking of CAF as per VTM norms.
• Verification (AV/CV) of approved CAFs prior CAF entry.
• CAF Entry & activation of new accounts .
• Complaints handling for wrong activation & modification as per customers request.
• CAF Warehousing.
3) Aksh Optifibre Ltd. – as an CRM- Co-ordinator, Mumbai .
Since July, 2008 – 30 June 2012
o K.R.A:-
• Handling sales / complain / retention & cancellation of IPTV and VOIP of Mumbai circle.
• Develop CRM technologies to help the organization market their products effectively and communicate with
all customers.
• Guide the CRM teams on using the CRM systems effectively, up to its maximum potential
• Maintain a good rapport between the clients, customers and organizational heads and coordinate each
other's activities proficiently
• Identify the deviations in implementing the set CRM plans and help them correct the mistakes
• Prepare progress evaluation reports every week and present an overview about the project's proceedings
• Ensuring timely flow of data in IPOS and MTNL Portal.
• Identify the potential customers from the given data base and counsel the organization on ways of converting
them to loyal customers
• Inform all existing customers about the new products launched, new features introduced and new schemes
announced for customers
• Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the
determined standards
• Train the CRM team members on handling large quantity of data and ensuring none of the generated leads
get neglected
• Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time

3. • Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM
project
• Past Experience:
o Worked with Reliance Communications as Sales Executive, Jadon Traders Kota .(21 Nov.2002 to 25
may.2004)
o Worked with Cease Fire Industries Ltd. As, Sales Executive Jaipur. (7 June 2004 to 1.Sep.2005)
o Worked with Add. S.P. E.P.F. as MIS Executive Kota, Rajasthan. (1 Nov.2005 to 30 June 2006)
o Worked with Reliance Retention Executive, Shruti Associates ,Jaipur. (2 feb.2008 to 22 July2008)
Professional Qualification:
• Diploma in computer Hard Ware From Rajrani College of Computer science.
• Bachelors in Arts from the Kota University, Rajasthan, year 2008.
• PGDIM from Symbiosis Centre for Distance Learning (Pune) , year 2013
Personal Details:
Fathers Name : Mr. Satya Prakesh Sharma
Date of Birth : July 2, 1984
Marital Status : Married
Languages Known : English, Hindi
(Nitesh Sharma)