The document discusses new service development and service delivery innovation in mobile value-added services and multimedia. It covers topics like supporting digital services, popular business lines by 2017, new service development value for operators, VoLTE and VoWiFi evolution and growth, new rules of consumer engagement through developing services, service providers' perspectives on innovation, and standard ecosystems for future communication services.
Strategies for Monetizing Mobile Content, Services and Applications in 4G and...Ali Saghaeian
Some of the topics covered in this slide deck:
Monetizing Mobile Content, Services and Apps
Key Monetization Strategies & Challenges
Building New Business Model for Operators
LTE as the key opportunity for Monetization
Exploring OTT Monetization Opportunities and Services
Monetization Efforts With Mobile Network Geolocation
Recent initiatives in Data Monetization
Mobile VAS and Multimedia Ecosystem and Value‐Chain over 4G and 4.5G Network ...Ali Saghaeian
The slides cover a broad range of topics, including:
4G and 4.5G as the Next Uplift of Growth
The Evolution of Mobile Operators' Business Model
Possible Changes in the Value Chain
How to take the Smart Pipe VAS Strategy
Data as the key to create Competing Value
Key Drivers and Success Factors in Future Networks
Operators' Strategies in the Value Chain
Digital Economy and the Evolving Ecosystem
Driving Mobile VAS Adoption and Creating a Sustainable VAS Proposition in New...Ali Saghaeian
Some of the topics covered in this slide deck:
Mobile VAS and Real time Contextual offers
Go-To-Market Solution for Next Generation Mobile Operators
Superior Monetisation Potential and Freemium Business Models
How to effectively drive Mobile VAS Adoption
Churn Reduction Potential via VAS Offering
Video Content & MNO Business Models
Spectrum of LBS applications for mobile operators with extended Wi-Fi
Deploying Value-Added Service (VAS) Applications over LTE Network as an Advan...Ali Saghaeian
Some of the topics covered in this slide deck:
Telco-OTT voice/messaging applications
App users & heavy users of legacy services
Operator-provided OTT-like communications app
Value of the messaging market and the level of threat from OTT
Operators rating their performance against OTT Players
Apps as multi-modal communication platforms
Important Factors in an OTT Service Package
World’s Best Practices and Success Stories in Launching Multimedia and Value ...Ali Saghaeian
The slides cover a broad range of topics, including:
Key VAS Offerings by Telecom Operators
Success Stories for OTT-Telco Collaboration
World’s Best Practices in launching New Voice Technologies
Best Practices for RCS-based Services
Successful launches of VoLTE and VoWiFi
Operators' Approach in emerging Vertical Markets
Applications of Internet of Things (IoT), Big Data and Cloud Services in 4G-b...Ali Saghaeian
Some of the topics covered in this slide deck:
Market Opportunities for Cloud Monetization
Business Model for Big Data
Big Data Monetization and Transformation
Possible Strategies in M2M / IoT / Digital Services
Sigfox: A global network just for things!
Applications for Internet of Things (IoT)
Exploiting 5G for Advanced IoT
Exploring Mobile Apps Categories and Successful Mobile VAS and Multimedia App...Ali Saghaeian
Some of the topics covered in this slide deck:
Successful Mobile VAS and Multimedia Applications
Different Mobile App Categories & Functions
Operators’ Mobile App Functions
Top APIs operators could implement
Case Study: Network API Platform
Making the most of enterprise apps
Pros and Cons for Providing Mobile Apps
Telecom Operators’ Investment Strategies in the 4th Revenue Growth CurveAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Telecom Operators’ Investment Strategies.
This presentation includes topics such as:
Investing in the 4th Curve
The Telco Challenge: Data Pipe or Smart Pipe
STRATEGY #1: Connectivity Provider
Key digital services in Mobile
STRATEGY #2: Digital Service Provider
Telco Digital Services Opportunities
STRATEGY #3: Digital Service Enabler
Digital Service Model
4-Phase Evolution to Digital Lifestyle Services
Operators’ Investment in the 4th Curve
Future Telecoms Service Business Models
Strategies for Monetizing Mobile Content, Services and Applications in 4G and...Ali Saghaeian
Some of the topics covered in this slide deck:
Monetizing Mobile Content, Services and Apps
Key Monetization Strategies & Challenges
Building New Business Model for Operators
LTE as the key opportunity for Monetization
Exploring OTT Monetization Opportunities and Services
Monetization Efforts With Mobile Network Geolocation
Recent initiatives in Data Monetization
Mobile VAS and Multimedia Ecosystem and Value‐Chain over 4G and 4.5G Network ...Ali Saghaeian
The slides cover a broad range of topics, including:
4G and 4.5G as the Next Uplift of Growth
The Evolution of Mobile Operators' Business Model
Possible Changes in the Value Chain
How to take the Smart Pipe VAS Strategy
Data as the key to create Competing Value
Key Drivers and Success Factors in Future Networks
Operators' Strategies in the Value Chain
Digital Economy and the Evolving Ecosystem
Driving Mobile VAS Adoption and Creating a Sustainable VAS Proposition in New...Ali Saghaeian
Some of the topics covered in this slide deck:
Mobile VAS and Real time Contextual offers
Go-To-Market Solution for Next Generation Mobile Operators
Superior Monetisation Potential and Freemium Business Models
How to effectively drive Mobile VAS Adoption
Churn Reduction Potential via VAS Offering
Video Content & MNO Business Models
Spectrum of LBS applications for mobile operators with extended Wi-Fi
Deploying Value-Added Service (VAS) Applications over LTE Network as an Advan...Ali Saghaeian
Some of the topics covered in this slide deck:
Telco-OTT voice/messaging applications
App users & heavy users of legacy services
Operator-provided OTT-like communications app
Value of the messaging market and the level of threat from OTT
Operators rating their performance against OTT Players
Apps as multi-modal communication platforms
Important Factors in an OTT Service Package
World’s Best Practices and Success Stories in Launching Multimedia and Value ...Ali Saghaeian
The slides cover a broad range of topics, including:
Key VAS Offerings by Telecom Operators
Success Stories for OTT-Telco Collaboration
World’s Best Practices in launching New Voice Technologies
Best Practices for RCS-based Services
Successful launches of VoLTE and VoWiFi
Operators' Approach in emerging Vertical Markets
Applications of Internet of Things (IoT), Big Data and Cloud Services in 4G-b...Ali Saghaeian
Some of the topics covered in this slide deck:
Market Opportunities for Cloud Monetization
Business Model for Big Data
Big Data Monetization and Transformation
Possible Strategies in M2M / IoT / Digital Services
Sigfox: A global network just for things!
Applications for Internet of Things (IoT)
Exploiting 5G for Advanced IoT
Exploring Mobile Apps Categories and Successful Mobile VAS and Multimedia App...Ali Saghaeian
Some of the topics covered in this slide deck:
Successful Mobile VAS and Multimedia Applications
Different Mobile App Categories & Functions
Operators’ Mobile App Functions
Top APIs operators could implement
Case Study: Network API Platform
Making the most of enterprise apps
Pros and Cons for Providing Mobile Apps
Telecom Operators’ Investment Strategies in the 4th Revenue Growth CurveAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Telecom Operators’ Investment Strategies.
This presentation includes topics such as:
Investing in the 4th Curve
The Telco Challenge: Data Pipe or Smart Pipe
STRATEGY #1: Connectivity Provider
Key digital services in Mobile
STRATEGY #2: Digital Service Provider
Telco Digital Services Opportunities
STRATEGY #3: Digital Service Enabler
Digital Service Model
4-Phase Evolution to Digital Lifestyle Services
Operators’ Investment in the 4th Curve
Future Telecoms Service Business Models
Developing Multimedia and Value Added Services (VAS) on 4G and 4.5G for Telec...Ali Saghaeian
The topics covered in this master slide deck:
* Mobile VAS and Multimedia Ecosystem and Value‐Chain over 4G and 4.5G Network: Key Drivers and Critical Success Factors
* New Service Development and Service Delivery Innovation in Mobile VAS and Multimedia
* World’s Best Practices and Success Stories in Launching Multimedia and Value Added Services
* Optimizing Strategies to Stimulate Mobile VAS Usage and Maximize Operators’ Revenues
* Driving Mobile VAS Adoption and Creating a Sustainable VAS Proposition in New Mobile Generations
* Exploring Mobile Apps Categories and Successful Mobile VAS and Multimedia Applications
* Strategies for Monetizing the Mobile Content, Services and Applications in 4G and 4.5G Market
* Value Creation and Customer Experience Management in Mobile VAS for an Enhanced Customer Journey
* Deploying Value-Added Service (VAS) Applications over LTE Network as an Advantage against Over-The-Top (OTT) Players
* Next Generation Service Platforms for Multimedia and Value Added Services
* Offering Rich Communications Services (RCS) as a Multimedia Application to combat OTT Competition
* Applications of Internet of Things (IoT), Big Data and Cloud Services in 4G-based Mobile VAS
Optimizing Strategies to Stimulate Mobile VAS Usage and Maximize Operators’ R...Ali Saghaeian
The slides cover a broad range of topics, including:
Revenue-Generating VAS services
Operators’ Positioning for New Segments
Stimulating Mobile VAS usage via Sponsored Data
Partnerships with VAS providers
Optimizing Strategies for VAS Bundling
How to Stimulate Awareness and Usage of VAS
Applying Lessons Learnt from the US Market
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Mobile Voice and Messaging: Global Trends and AnalysesAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Voice and Messaging.
This presentation includes topics such as:
Analysis of Growth Curves in Mobile
Telco Voice Standards and Roadmap
Mobile Voice Revenue Growth Curves
Global VoLTE and VoWi-Fi Market
Messaging Case Studies Worldwide
Cannibalization of Voice and Messaging
OTT Messaging Traffic Worldwide
OTT Role in Telco’s Business Revolution
Global Perspectives to Mobile Access and DataAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Access and Data.
This presentation includes topics such as:
Mobile Access Revenue Growth Curves
New Evolving ECO System
Mobile Infrastructure Evolution
4G-LTE Global Service Status
How can 4G Grow the Revenues
Case Studies of Growth in Data revenues
Core Revenue Trends – Mobile Data
Industry Growth Drivers: Mobile Data and OTTs
Mobile Operators' Strategies and Financials in the 4th Revenue Growth CurveAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Operators' Strategies and Financials.
This presentation includes topics such as:
Implications of the 4th wave
Opportunities in the 4th Curve
Opportunities beyond Voice and Data
Case Studied for Revenues from new businesses
4th Curve Application Areas
The four revenue growth curves
Mobile Operator Strategy in the 4th Curve
The Impact of 4th Curve on Operator Financials
ICT and Digital Media Industry
Profitability of business segments
Global Mobile Industry Profit Share
Introduction to Mobile VAS and MultimediaAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on Mobile VAS research, consulting and training.
This presentation includes topics such as:
Global Trend of Contents Usage
Operators need to focus on VAS
Voice VAS Classification
Key Drivers for Mobile Value Added Services
Key Challenges for Service Providers
Typical VAS Value Chain
Critical Factors for Successfully Launching New Services
Some Operators’ VAS Examples
Mobile Value Added Services (MVAS) is indeed a mounting Industry. In this time of economic recession, this industry stands strong. Investments flowing in this sector are enormous.
Next Generation Service Platforms for Multimedia and Value Added ServicesAli Saghaeian
Some of the topics covered in this slide deck:
VoLTE: A Catalyst for Transformation
VoLTE vs OTT Voice Call
Next Generation Wi-Fi Calling
Consumer Use Cases for VoWiFi
WebRTC value-added services and Telco use-cases
IMS Underpinning for Next-Gen Telco Services
Virtualization evolution and roadmap - the path to NFV
Mobile vas markets, applications, and opportunities third edition - Reports...Reports Corner
Mobile Value-added Service (VAS) applications represent a key aspect to the ongoing success of mobile network operators and everyone in the mobile communications value chain. With core services, such as bear voice and data communications becoming commodity offerings, wireless service providers are dependent on VAS applications to drive additional revenue and improved margins.
https://www.reportscorner.com/reports/15019/Mobile-VAS-Markets,-Applications,-and-Opportunities---Third-Edition/
Operators’ Positioning as a Digital Lifestyle Solution ProviderAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Positioning as a Digital Lifestyle Solution Provider.
This presentation includes topics such as:
Service Provider Opportunities & Challenges in the New Digital World
Matching the Customers’ Demands
end-to-end ICT service provision
Digital convergence is driving overlaps
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Steps to becoming a Digital Lifestyle Solution Provider
How to Build a Successful Digital Services Business
Essentials of Being a Digital Lifestyle Player
Market Positioning as Kids / Family MVNOAli Saghaeian
Please email me "saghaeian [AT] gmail [DOT] com" for any request on MVNO research, consulting and training.
The presentation includes topics such as:
Addressing Kids’ Changing Habits;
Targeting Family / Kids Segment;
MVNO Case Studies & Success Stories;
Business Model & Customer Experience;
Kids Mobile Bundles and Offering.
Offering Rich Communications Services (RCS) as a Multimedia Application to co...Ali Saghaeian
Some of the topics covered in this slide deck:
Drivers for RCS adoption
RCS to provide competitive like-for-like services as OTT
Providing promising business opportunities for RCS based services
RCS based business model, creating additional revenues for telco operators
RCS-e to VoLTE evolution
RCS Monetization Options
RCS/VoLTE to provide a Platform for Contextual Communication Services
Telecom strategy review 2015: Europe (part 2)tmtventure
Orange SA, Telenor Group, Vimpelcom, Vodafone, Deustche Telecom, Telefonica and other leading European telecommunication companies.
2nd part of global telecoms strategy review. Total companies to be reviewed is about 16-18. We looked through their reports, interviews and made our own view on their strategy.
Feel free to contact us with your commentary or if you've found any mistakes.
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution.
In summary: customer data, trust, security and protection are critical for operators to get right in this emerging environment.
Operators need an integrated security and protection layer, not point solutions for each service as is the case today. Protection from malware across all network services e.g. IP, SMS, MMS, WAP push, widgets, apps, etc. Protection in the network, in devices and in services.
SDP vendors need integrated security solution across network, services and end-points, which means a partnership with security / IT providers is key. Its a rapidly growing problem as its a highly profitable and more importantly safe criminal business compared to drugs smuggling or prostitution; hence a specialist security/protection partner is essential.
Changing Telecom trends with VAS- Value Added ServicesMahindra Comviva
Service assurance is the systematic process of maintaining & improving the service quality provided to customers. It ensures that services offered over networks deliver an optimal subscriber experience.
Read more: http://www.mahindracomviva.com/services/managed_services/managed-vas-services.htm
Value Creation and Customer Experience Management in Mobile VAS for an Enhanc...Ali Saghaeian
Some of the topics covered in this slide deck:
Mapping the Customer Experience and creating Value
Customer experience as an ecosystem play
Top business and process challenges for customer experience programs
Deepen engagement over the lifecycle of the customer
Importance of Self Service in better customer experience
Objectives for Customer Experience Management (CEM)
Comparing Traditional Customer Service vs. Next Gen Proactive Support
Developing Multimedia and Value Added Services (VAS) on 4G and 4.5G for Telec...Ali Saghaeian
The topics covered in this master slide deck:
* Mobile VAS and Multimedia Ecosystem and Value‐Chain over 4G and 4.5G Network: Key Drivers and Critical Success Factors
* New Service Development and Service Delivery Innovation in Mobile VAS and Multimedia
* World’s Best Practices and Success Stories in Launching Multimedia and Value Added Services
* Optimizing Strategies to Stimulate Mobile VAS Usage and Maximize Operators’ Revenues
* Driving Mobile VAS Adoption and Creating a Sustainable VAS Proposition in New Mobile Generations
* Exploring Mobile Apps Categories and Successful Mobile VAS and Multimedia Applications
* Strategies for Monetizing the Mobile Content, Services and Applications in 4G and 4.5G Market
* Value Creation and Customer Experience Management in Mobile VAS for an Enhanced Customer Journey
* Deploying Value-Added Service (VAS) Applications over LTE Network as an Advantage against Over-The-Top (OTT) Players
* Next Generation Service Platforms for Multimedia and Value Added Services
* Offering Rich Communications Services (RCS) as a Multimedia Application to combat OTT Competition
* Applications of Internet of Things (IoT), Big Data and Cloud Services in 4G-based Mobile VAS
Optimizing Strategies to Stimulate Mobile VAS Usage and Maximize Operators’ R...Ali Saghaeian
The slides cover a broad range of topics, including:
Revenue-Generating VAS services
Operators’ Positioning for New Segments
Stimulating Mobile VAS usage via Sponsored Data
Partnerships with VAS providers
Optimizing Strategies for VAS Bundling
How to Stimulate Awareness and Usage of VAS
Applying Lessons Learnt from the US Market
Business of Value Added Services in New Mobile Era: From Strategy and Busines...Ali Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on VAS research, consulting and training.
This presentation includes topics such as:
The mobile 3.0 – The trends for Multimedia Services and Value Added Services
The 4th revenue curve of mobile communication – The business of Value Added Services.
Differences in doing business with Multimedia and Value Added Services than voice, messaging and access (data) services.
Mobile Operator Strategy and implications for the ecosystem
The Impact of 4th curve on mobile operator’s financials
Investing in the 4th Curve
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Mobile Voice and Messaging: Global Trends and AnalysesAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Voice and Messaging.
This presentation includes topics such as:
Analysis of Growth Curves in Mobile
Telco Voice Standards and Roadmap
Mobile Voice Revenue Growth Curves
Global VoLTE and VoWi-Fi Market
Messaging Case Studies Worldwide
Cannibalization of Voice and Messaging
OTT Messaging Traffic Worldwide
OTT Role in Telco’s Business Revolution
Global Perspectives to Mobile Access and DataAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Access and Data.
This presentation includes topics such as:
Mobile Access Revenue Growth Curves
New Evolving ECO System
Mobile Infrastructure Evolution
4G-LTE Global Service Status
How can 4G Grow the Revenues
Case Studies of Growth in Data revenues
Core Revenue Trends – Mobile Data
Industry Growth Drivers: Mobile Data and OTTs
Mobile Operators' Strategies and Financials in the 4th Revenue Growth CurveAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Mobile Operators' Strategies and Financials.
This presentation includes topics such as:
Implications of the 4th wave
Opportunities in the 4th Curve
Opportunities beyond Voice and Data
Case Studied for Revenues from new businesses
4th Curve Application Areas
The four revenue growth curves
Mobile Operator Strategy in the 4th Curve
The Impact of 4th Curve on Operator Financials
ICT and Digital Media Industry
Profitability of business segments
Global Mobile Industry Profit Share
Introduction to Mobile VAS and MultimediaAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any request on Mobile VAS research, consulting and training.
This presentation includes topics such as:
Global Trend of Contents Usage
Operators need to focus on VAS
Voice VAS Classification
Key Drivers for Mobile Value Added Services
Key Challenges for Service Providers
Typical VAS Value Chain
Critical Factors for Successfully Launching New Services
Some Operators’ VAS Examples
Mobile Value Added Services (MVAS) is indeed a mounting Industry. In this time of economic recession, this industry stands strong. Investments flowing in this sector are enormous.
Next Generation Service Platforms for Multimedia and Value Added ServicesAli Saghaeian
Some of the topics covered in this slide deck:
VoLTE: A Catalyst for Transformation
VoLTE vs OTT Voice Call
Next Generation Wi-Fi Calling
Consumer Use Cases for VoWiFi
WebRTC value-added services and Telco use-cases
IMS Underpinning for Next-Gen Telco Services
Virtualization evolution and roadmap - the path to NFV
Mobile vas markets, applications, and opportunities third edition - Reports...Reports Corner
Mobile Value-added Service (VAS) applications represent a key aspect to the ongoing success of mobile network operators and everyone in the mobile communications value chain. With core services, such as bear voice and data communications becoming commodity offerings, wireless service providers are dependent on VAS applications to drive additional revenue and improved margins.
https://www.reportscorner.com/reports/15019/Mobile-VAS-Markets,-Applications,-and-Opportunities---Third-Edition/
Operators’ Positioning as a Digital Lifestyle Solution ProviderAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Positioning as a Digital Lifestyle Solution Provider.
This presentation includes topics such as:
Service Provider Opportunities & Challenges in the New Digital World
Matching the Customers’ Demands
end-to-end ICT service provision
Digital convergence is driving overlaps
How can Operators become Digital Lifestyle Solution Providers (DLSP)?
Steps to becoming a Digital Lifestyle Solution Provider
How to Build a Successful Digital Services Business
Essentials of Being a Digital Lifestyle Player
Market Positioning as Kids / Family MVNOAli Saghaeian
Please email me "saghaeian [AT] gmail [DOT] com" for any request on MVNO research, consulting and training.
The presentation includes topics such as:
Addressing Kids’ Changing Habits;
Targeting Family / Kids Segment;
MVNO Case Studies & Success Stories;
Business Model & Customer Experience;
Kids Mobile Bundles and Offering.
Offering Rich Communications Services (RCS) as a Multimedia Application to co...Ali Saghaeian
Some of the topics covered in this slide deck:
Drivers for RCS adoption
RCS to provide competitive like-for-like services as OTT
Providing promising business opportunities for RCS based services
RCS based business model, creating additional revenues for telco operators
RCS-e to VoLTE evolution
RCS Monetization Options
RCS/VoLTE to provide a Platform for Contextual Communication Services
Telecom strategy review 2015: Europe (part 2)tmtventure
Orange SA, Telenor Group, Vimpelcom, Vodafone, Deustche Telecom, Telefonica and other leading European telecommunication companies.
2nd part of global telecoms strategy review. Total companies to be reviewed is about 16-18. We looked through their reports, interviews and made our own view on their strategy.
Feel free to contact us with your commentary or if you've found any mistakes.
I presented at a recent sales conference for a large security / IT solution provider on the evolution of the telco industry and the role security and protection plays in that evolution.
In summary: customer data, trust, security and protection are critical for operators to get right in this emerging environment.
Operators need an integrated security and protection layer, not point solutions for each service as is the case today. Protection from malware across all network services e.g. IP, SMS, MMS, WAP push, widgets, apps, etc. Protection in the network, in devices and in services.
SDP vendors need integrated security solution across network, services and end-points, which means a partnership with security / IT providers is key. Its a rapidly growing problem as its a highly profitable and more importantly safe criminal business compared to drugs smuggling or prostitution; hence a specialist security/protection partner is essential.
Changing Telecom trends with VAS- Value Added ServicesMahindra Comviva
Service assurance is the systematic process of maintaining & improving the service quality provided to customers. It ensures that services offered over networks deliver an optimal subscriber experience.
Read more: http://www.mahindracomviva.com/services/managed_services/managed-vas-services.htm
Value Creation and Customer Experience Management in Mobile VAS for an Enhanc...Ali Saghaeian
Some of the topics covered in this slide deck:
Mapping the Customer Experience and creating Value
Customer experience as an ecosystem play
Top business and process challenges for customer experience programs
Deepen engagement over the lifecycle of the customer
Importance of Self Service in better customer experience
Objectives for Customer Experience Management (CEM)
Comparing Traditional Customer Service vs. Next Gen Proactive Support
Developing Value Added Services (VAS) and Product Roadmap for Telecoms OperatorsAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Developing Value Added Services (VAS) and Product Roadmap.
This presentation includes topics such as:
Reference framework for VAS product and platform launch
VAS customer value proposition (CVP) design
Service Management Life Cycle
VAS categorization for different business models
VAS function in the organization
Sample VAS Product Descriptions
The framework and Principles to design the product roadmap
Developing Product Ideas and shortlisting for future development
Template for Operator’s 5-year Product Roadmap
Accelerating Monetization of M2M/Connected DevicesCartesian
The M2M market is in a significant growth stage, with the opportunity concentrated in select use cases in enterprise verticals. Recent trends show innovation and growth drivers in M2M solutions, however, cost, network standards, and customer knowledge are still issues. In this presentation, Cartesian gives an overview of the monetization opportunities within the M2M ecosystem and reviews developments in the M2M market. It also identifies and analyses key enablers, inhibitors, value chain participants, use cases, and considerations for network operators and other emerging players.
MVNOs & M2M (Machine to Machine) - Mobile telecommunications in 2015Martyn Taylor
Presentation on mobile virtual network operators (MVNO) and machine to machine (M2M) and in the context of mobile telecommunications. Explanation of business models; overview of legal and regulatory issues; case studies. Updater version of March 2014 presentation
Telecoms operators approaches to M2M and IoTTom Rebbeck
Telecoms operator strategies for IoT have tended to be tactical and ad hoc. Telecoms operators need to develop a sustainable long-term position with regard to the M2M market and the broader IoT opportunity.
This presentation explores the alternative approaches telecoms operators have taken to M2M/IoT and suggests what we believe is a more sustainable long term approach.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
The programmable telephone network has always intrigued me. As a developer, having the ability to create custom applications within the service provider network seems to have endless possibilities. I can envision all sorts of applications that make businesses more productive and consumers better informed. I can also envision business opportunities for service providers, offering hosted development platforms that developers can use to create new customer-facing services.
Communications Platform as a Service (CPaaS) is a means to offer an open API-based development environment to businesses of all sizes, allowing them to build custom business applications to improve their customer experience and better secure their data. Today we plan to explore opportunities for CPaaS, explain how service providers can integrate CPaaS into their existing networks and review a live customer case study of CPaaS in action.
Benefits of switching to a cloud based VoIP phone system.teliconetworks
Moving your phone system to the cloud provides your business with added flexibility and cost savings. A modern communication platform increases collaboration between your employees, partners and customers. This presentation will highlight some of the key benefits in switching from legacy phone technology.
Talking SIP empowers the MVNA, MVNE and MVNO to excel in all areas of their telecom offerings with a platform that converges mobile and VoIP. This significant level of convergence positions the mobile operator to provide a complete suite of mobile voice, data and SMS services along with compelling VoIP services for redundancy and cost reduction for the consumer, enterprise and M2M markets.
Huawei helps telecom app developers reach 5B+ customers
Presented at TADSummit Lisbon on 18th November
Bill Yu
Huawei
Huawei serves more people on the planet through its telecom operator customers than any other vendor, roughly 5B. The reach Huawei provides for telecom application developers to go global is unparalleled. GSIC (Global Service Innovation Cloud) is a broad initiative to expand the telecom application developer community to every corner of the planet.
IAUG Converge2013 Avaya CEO Kevin Kennedy June 4 2013 KeynoteAvaya Inc.
These are the slides from Avaya CEO Kevin Kennedy's keynote speech. Includes details about the new Avaya Aura Collaboration Environment application development platform, as well as Avaya's six most innovative customers of 2013.
Carriers and other service providers are making the transformation to the \'Telco 2.0\' business model by leveraging their networks to distribute Software as a Service (SaaS), Cloud Computing, and many other On Demand Services.
Cloud Net providers of business telephone services have put together a breif presentation on their products and services.
Cloud Net provide telephone systems, business phone systems, commercial phone systems, business phone, phone systems, business telephone
Chris Girard of COX and Brian Cappellani of Sigma Systems gave this presentation to telecom operators at Telemanagement Forum's Management World - Nice event in May 2009. It covers a case study of Cox's OSS Service Transformation.
Similar to New Service Development and Service Delivery Innovation in Mobile VAS and Multimedia (20)
New Service Development and Service Delivery Innovation in Mobile VAS and Multimedia
1. New Service Development and
Service Delivery Innovation in
Mobile VAS and Multimedia
By ALI Saghaeian
Chief Analyst & Consultant
Telecoms, IT and Media
Ali.Saghaeian [at] gmail.com
2. Objectives
• How to Support various types of Digital Services
• Service Delivery Innovation in Mobile VAS and
Multimedia
• What is the Standard Ecosystem for Future
Communication Services
• Operators’ Value in New Service Development
• New Rules of Consumer Engagement and Service
Providers’ Perspective
Ali.Saghaeian [at] gmail.com
3. Agenda
• Digital Transformation for Mobile Operators
• Most popular lines of Business by 2017
• New Service Development: Telecom Operators’ Value over
Time
• VoLTE and Voice over WiFi Evolution & Growth
• New Rules of Consumer Engagement by Developing New
Services
• Service Providers’ Perspective in Service Delivery Innovation
• Standard Ecosystem for future Comms Services
Ali.Saghaeian [at] gmail.com
5. Market is Evolving and Convergence is a
Starting Point
•Highly fragmented market to be unified either by consolidation or partnerships
•Integration of siloed systems in a workflow
•Content portability across three screens
•Cloud access for content and collaboration
•Highly interactive and seamless consumer experiences
•Targeted content and advertising
Market Trends
Convergence
Consolidation
& Partnerships
Emerging Applications
Next Gen Interactive Content Services Peak activity between now and 2016 Peak activity 2015 to 2017 Peak activity 2017 to 2020
•Blurring the lines for service providers, content creators and device makers
•Need to make content available to customers anytime, anywhere, any device – on demand!
Ali.Saghaeian [at] gmail.com
6. Supporting various types of Digital Services
Digital Services Provider Rich media •TV •Games •Music •Video Commerce and finance •Banking •Advertising •Payments IP communication •VoIP •Instant Messaging •Unified Communication Cloud •Personal services •Enterprise services Contextual •Social networks •Big data •Location based services M2M •Connected Car •Connected Home •Smart Grid •Security •... Health •Medical •Paramedical •Wellness and fit
Network
Voice
Data
Messaging M2M VAS
Ali.Saghaeian [at] gmail.com
7. New Product Rollouts
› Currently mostly offering value-added services and roaming services
› New targets for increased rollout till 2017
› new technologies: 4G, WiFi, etc.
› new applications
Source: Telesperience Survey, 2015
Ali.Saghaeian [at] gmail.com
8. New Service Development: Telecom
Operators’ Value over Time
CEBP: Communications Enabled Business Processes
Opportunity: Evolving the Enterprise and SMB value proposition
Value
Time
Telephony
(fixed and mobile)
Broadband
IP Communications
(eg. VoIP, Voice mail, audio conference )
Storage / hosting
(eg. Cloud-based)
Unified Communication & Collaboration
(eg. WebRTC, SIP <> Web interoperability)
Specialist apps
(eg. Vertical, CEBP)
Adapted from InformaTelcom& Media
Bandwidth, Voice, SMS
Declining Revenue
Own the Communication Experience
Increase Revenue
Ali.Saghaeian [at] gmail.com
10. Mobile is the ONLY Media Time on the Rise
US Consumer Media Consumption
5%
TV
Online
Radio
Print
Other
Mobile
45%
43%
42%
38%
37%
25%
26%
26%
26%
20%
18%
17%
16%
15%
14%
12%
11%
9%
8%
7%
6%
4%
3%
7%
8%
7%
5%
2%
4%
6%
9%
12%
20%
24%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
44%
2009
2010
2011
2012
2013
2014 2 Ali.Saghaeian [at] gmail.com
11. Time Spent on Mobile is Growing
Ali.Saghaeian [at] gmail.com
12. Media Time spent per screen: Mobile on top!
Nigeria 193 mobile minut es 43% of media t ime
SA 127 mobile minut es
29%
K enya 174 mobile minut es
42%
Germany 137 mobile minut es
36%
Media Time spent per screen. Mobile is now the first screen across the globe, but especially in Africa.
Ali.Saghaeian [at] gmail.com
13. Voice is Becoming Cool Again…
“Wi-Fi First”
Multi-Device
Multi-mode Communication
WebRTC, CaaS
Ali.Saghaeian [at] gmail.com
14. VoIP, Wi-Fi calling, VoWiFi and RCS/VoLTE:
Voice is getting cheaper and richer
•Multi-device
•Enriched calling
•Extends reach
•Free in-app calls
VoIP Wi-Fi calling
VoWiFi
RCS/
VoLTE
Ali.Saghaeian [at] gmail.com
15. VoLTE as a QoS Enabled Services:
VoLTE is a QoS enabled LTE service
•VoLTE driven by service improvements and/or operator optimisation.
•All mobile VoLTE launches to date include HD voice, implying that service evolution is a key driver.
•LTE QoS mechanisms underpin the service delivery for VoLTE.
Ali.Saghaeian [at] gmail.com
17. Voice over WiFi Evolution (Monetizing VoLTE)
IMS Over Internet
IMS-based Mobility
UMA devices
IMS Client
Embedded VoLTE/VoWi-FiClients
Device Support for steering
GAN Controller
IMS Core
e ePDG, AAA
ANDSF
2G/3GWi-Fi
No Call Handover
LTE Wi-Fi
DRVCC
(Wi-Fi to CS)
LTE Wi-Fi
DRVCC
(Wi-Fi to CS)
RCS
2011
2014
Traffic Steering
RCS
Devices
Handovers
s
Services
Future
Legacy
First Gen
Next Gen
Next Gen+
UMA: Unlicensed Mobile Access
Ali.Saghaeian [at] gmail.com
18. Rogers started down the VoLTE path 4 years ago
Shall be part of a company strategy, not just network/technology exercise
• Platform for new converged services and revenue streams : ViLTE , VoWiFi ,
RCS, IMS services roaming
• Service centralization / migration / introduction / retirement strategy
• Service Charging / rating strategy
Follow industry guidelines while aligned with your own company strategy
and requirements
• Interoperability is a key : inter-vendor , inter-domain , network – UE , UE – UE ,
operator to operator (non-roaming NNI) , operator to operator (roaming NNI)
Start testing as early as possible and test as much as possible
• Consider POC , Lab testing , Production testing , Drive testing and service
performance tuning
• Secure enough capable devices to be used as test tools for early test stages ,
while certifying devices and use them for later phases test activities
Develop necessary processes, tools and cross-organization skills to
support converged IP services
• Service Management Processes , Service KPIs , Platform KPIs
• Troubleshooting and diagnostic tools
• Train personnel , engage as early as possible in testing process
Ali.Saghaeian [at] gmail.com
19. Rogers started down the VoLTE path 4 years ago (Cont’d)
Wi-Fi Calling Considerations
• Primary benefit is coverage extension of core wireless services using device native UI
• Location based charging is an important consideration as there is no concept of Wi-Fi
roaming
• OEM based crowd sourced location is most accurate but need a device agnostic solution
• SIM authentication provides best user experience but is not widely available from OEMs
• Off setting the cost of in building systems to provide coverage helps the business case
• Operator assisted 911 not available internationally
• Data blocking requires careful design consideration to avoid impacts to customers
CSFB will be needed for many years
• We do not have ubiquitous LTE coverage
• Carriers are deploying VoLTE at difference cadences
• Inbound roaming will require circuit switched considerations for many years
• In the interim, service consistency and parity across both domains remains a concern
Inter-carrier VoLTE - ViLTE
• Network to network interface is prerequisite
• IXP easier and faster to market, direct connect cheaper but resource intensive
• Not all Operators support ViLTE
• Capability exchange required to drive ViLTE uptake and lay foundation for rich messaging
Ali.Saghaeian [at] gmail.com
20. Video Services Opportunity
•Ease of use
•Telepresence - immersive experience
•Community / network / intradomain based – voice/video/ IM “islands”
•Acceptance of new UIs in mass consumer domain
•Managed network services for QOS
•Initial interworking and standards bodies
•New delivery models – cloud, hosted
•First cost-effective business solutions
•Limited intradomain support
•Consumerization of IT
•SIP trunking
•Ubiquitous B2B B2C social net connectivity
•Web/mobile communications clients (WebRTC)
•Low cost services mass adoption w/ QOS
•Cloud enabled deployments
•Fat pipes: LTE rollouts and enterprise SIP trunking
Build
Deploy
Scale up and cost reductions
2012
Carriers, MNOs, and Over-the-Top / cloud SPs planning / readying video services
Moving out of Early Adopter phase
Ali.Saghaeian [at] gmail.com
21. Multiscreen TV: New Rules of Consumer
Engagement
W atch-list
Personalized
Linear
On-Demand
Download
The New TV Experience
Lean Back
Morning at home
1-2 hours
TV, Tablet, Phone
Commute to work
1 hour
Phone
Commute home
1 hour
Phone
W ork
8-10 hours
Laptop, Tablet, Phone
Evening
4-6 hours
TV, other screens
24 midnight
12 noon
Multiscreen Daily Usage
Ali.Saghaeian [at] gmail.com
22. Multiscreen TV: the Service Provider’s
Perspective
Ali.Saghaeian [at] gmail.com
24. A Standard Ecosystem for future
Communication Services: WebRTC, RCS,
VoLTE & GSMA OneAPI
Address new verticals as
ehealth, e-commerce,
gaming, etc.
enables
RCS 5.x (IP
Address book, presence, IM, video/voice call)
Group chat, content sharing
Web-based RTC
voice & video
TV-based RTC
voice & video
Video
conferencing
Ali.Saghaeian [at] gmail.com