We streamline your new business process, resulting in lower costs, shorter cycle time and a better experience for your agents, brokers and customers. Our Track Record in the Insurance industry Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers, agents and brokers in Singapore.

1. New Business Insurance Solution
(newBIS)
We streamline your new business process, resulting in lower costs, shorter cycle
time and a better experience for your agents, brokers and customers.

2. Industry Solution Overview
Industry Challenge
Despite advances in document management technologies,
the insurance industry continues to be flooded with paper
documents. Our research shows that Fuji Xerox customers
in the insurance industry generate an average of 1,600,000
pages per company annually – one of the highest amongst all
industries.
While the industry is progressing towards less paper-
intensive workflows, the majority of internal and external
communications still reside within paper documents. Critical
documents such as application forms, policy certificates and
statements contribute to this significant volume, which form
the lifeblood of communication in the claims, underwriting
and marketing departments.
Around the globe and increasingly in Singapore, the market
share of traditional insurers has been challenged in recent
years by a variety of forces – from internet disintermediation
to aggressive marketing by new entrants, financial services
deregulation, compliance pressures, competition from other
investment vehicles, and, of course, customer empowerment.
To meet these challenges, insurers today seek to understand
their customers better and facilitate the exchange of
information with agents and brokers to derive added value
for customers. To boost profitability and growth, insurers
need to align their product strategies, such as cross-selling
products to their customers.
A Complete Solution
Key contributors to the large number of pages generated
are paper documents supporting the new business process.
To improve the management of marketing materials, the
Collateral Management module provides a convenient online
web store that allows agents to order brochures, application
forms or any other marketing collateral from any location at
anytime. In addition, Collateral Management performs print
inventory management, reducing overprinting.
Agents kick off the new business process by submitting policy
application documents such as Application Forms, Proposals,
Financial Plans and other supporting documents. The
Digitisation and Archival modules provide insurers with the
capability to scan and manage these documents electronically
for future reference by internal departments, agents or
even customers. Policy application documents can also be
distributed electronically to underwriters for faster approval,
with a system audit trail.
Upon the underwriter’s approval, the entire set of Policy
Documents such as Policy Certificates and supporting Policy
Information is captured and transformed by the Printing and
Output modules into high quality and professional looking
documents. The Output module reduces the time needed
to print supporting Policy Information by pre-sorting and
collating the information with Policy Certificates. Final Policy
Certificates and Information are automatically delivered via
different channels (Internet, Email or Print) either as printed
or electronic documents.
As a market leader in providing managed services to the
Financial Services and Insurance industry, newBIS also offers
three key outsourced services to improve the new business
application process of the insurer.
“The New Business Insurance (newBIS)
is an important piece of the document
management strategy that helps insurers
streamline their new business operations and
optimize the 1,600,000 pages per company
generated annually.”
Our Track Record in the Insurance industry
Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions
for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers,
agents and brokers in Singapore.
Copyright © 2011, Strategy & Innovation Office, Fuji Xerox Singapore, All rights reserved.

3. “newBIS leads to a streamlined new business process, resulting in faster turnaround times for
applications as well as improving productivity.”
Printing Services and Scanning Services provide experienced
onsite or offsite printing and scanning services to help
insurers expedite the new business application process in
a timely, accurate and cost effective manner.
Document Design Services helps insurers design new business
documents with improved intelligence, accountability and
readability to facilitate the application process.
Customer Benefits
newBIS improves the process cycle time for new applications
and delivers a better document experience throughout the
new business proves, from collaterals requisition by
agents, to policy certificate distribution to agents and
customers.The ordering and distribution of marketing
collaterals to agency or brokers are streamlined for
improved efficiency and turnaround time with newBIS.
newBIS also reduces operational cost through better
management of paper wastage.
newBIS simplifies manual tasks such as the sorting and
physical distribution of application documents, as well as
the collating, enveloping and courier of policy documents.
In fact, the latter can be completely eliminated using an
electronic means of delivery such as email or the internet.
newBIS leads to a streamlined new business process,
resulting in faster turnaround times for applications as
well as improving productivity.
newBIS transforms the insurer into a lean service provider,
lowering operation costs as well as improving agency
satisfaction, and ultimately customer satisfaction.
Improve Agency
Satisfaction
Improve Process
Cycle Time
Improve Document
Experience
Internet
Policy Certificate
Application Form
Policy Information
Supporting
Document
New Business Insurance Solution
(newBIS)
newBIS Collateral Management
newBIS Digitisation
newBIS Archival
newIS Output
newBIS Printing
newBIS Scanning Services
newBIS Printing Services
newBIS Document Design Services
Financial Plans
Marketing
Collaterals
Proposal
Reduce
Operational Cost
Improve Customer
Satisfaction
AGENTS / BROKERS INSURER CUSTOMERS
Email
Print
Copyright © 2011, Strategy & Innovation Office, Fuji Xerox Singapore, All rights reserved.

4. © 2011 Fuji Xerox Co., Ltd. All rights reserved. Xerox® and the sphere of connectivity design are registered trademarks of
Xerox Corporation in the U.S. and/or other countries. Printed on FSC Certified paper.
For information, call or visit us at
Fuji Xerox Singapore Pte Ltd
80 Anson Road, #01-01
Fuji Xerox Towers Singapore 079907
Tel: 6766 8888
h t t p: // w w w. f uj i xe r ox . c o m . s g
August 2011
About the Strategy & Innovation Office (SIO)
The Strategy & Innovation Office is the research, innovation and strategy advisory arm of Fuji Xerox Singapore. We are better known as “Content Lifecycle Specialists”
and we focus on document –intensive business processes and practices that deliver high impact business outcomes. Our offerings include innovative industry-specific
solutions and document-related advisory services to our clients. We create competitive advantage for you to meet your document challenges by improving your
knowledge workforce support, customer service, customer communication and even corporate governance.
For any enquiries, email: sio.enquiry@sgp.fujixerox.com or contact an SIO representative at (65) 6761 6387.
Due to its channel distribution relationship, our client
also faced other issues such as missing documents and
accountability problems brought about by multiple document
handovers. There were also opportunities of improvement in
our client’s operations, where document scanning is currently
performed at the tail end of the process.
Case Study
Background
Our client is one of the most established and reputable life
insurers in Singapore with over two million policies in-force.
Their commitment and pursuit of excellence has earned them
numerous accolades and recognition over the years
Challenges
Fuji Xerox Singapore (FXS) was approached to review the
paper wastage incurred in our client’s environment from
application forms and collaterals going obsolete. Besides
the material costs incurred, it was discovered that there was
also substantial administrative effort required to distribute
documents to agents. The storage of these documents
was also consuming unproductive office space, a cost issue
aggravated by skyrocketing office rental rates in Singapore.
“paper wastage incurred in our client’s
environment from application forms and
collaterals going obsolete”
Solution
Fuji Xerox Singapore (FXS) proposed an end-to-end solution
that addressed our client’s document challenges.
On top of optimizing their collateral printouts to reduce
wastage, we also laid the foundation for the move towards
digital print – giving our client the flexibility to improve
and personalize their collaterals for greater document
effectiveness.
Our solution also provided the scalability and extensibility
to streamline the document handover processes through
digitization at source, together with our outsourced print
services, it greatly improved process efficiency.
Benefits
newBIS helped our client reduced the time taken to process
applications and prepare policy documents for distribution.
We reduced the new business process cycle time by more
than 50% for standard applications. Our solution improved
operational productivity by reducing the manual and laborious
tasks of sorting and distributing, on average, half a million
sheets of documents every month.
“we also laid the foundation for the move
towards digital print”