Domain Experts in both inbound and outbound Customer Communications and Correspondence to align with your digital strategies.
Delivering solutions across financial services, utilities, transport/logistics and Government.
Fuji Xerox SMEmpower comprises an extensive suite of business offerings focused on equipping SMEs with the right tools to overcome, handle and manage business challenges.
- IT Infrastructure Solutions (Storage, Servers, Back-Up & Virtualization)
- Document Management Solutions
- Cloud-Based Productivity Services
- Office Equipment
- Design & Communication Services
- It Care Services
- Accounts Receivable / Payable & Sales Order Processing Solutions
- Design & Communication Services
- Mobile Document Solutions
- Accounting & Hr Payroll Solutions
Fuji Xerox SMEmpower comprises an extensive suite of business offerings focused on equipping SMEs with the right tools to overcome, handle and manage business challenges.
- IT Infrastructure Solutions (Storage, Servers, Back-Up & Virtualization)
- Document Management Solutions
- Cloud-Based Productivity Services
- Office Equipment
- Design & Communication Services
- It Care Services
- Accounts Receivable / Payable & Sales Order Processing Solutions
- Design & Communication Services
- Mobile Document Solutions
- Accounting & Hr Payroll Solutions
Fournir aux entreprises des solutions d'événements virtuels clé en main entièrement gérées par des spécialistes. De conférences audio avec qq dizaines de participants à des webcasts comprenant plusieurs milliers de participants
Essential it skills that will get you hired as an it professionalMirza Rihad Ali Sunny
We are all aware of the fact that IT knowledge is mandatory these days for getting even the mediocre of jobs. Most of the posts these days are getting computerised, automated. There are specific IT skills we ought to learn. These skills are essential in the job sectors of our lives. We all have that one friend who has a vast knowledge of computers and IT. And then we also have a few friends who don’t have any computer skills at all. If you know any such person, this article could change his/her life. This article intends to solve some of those problems as we dig deep into the realm of IT. We are going to discuss what the essential IT skills are, how we can gain them with ease.
Building a change approach to live beyond one projectRebecca Jackson
The change approach used for NEXTDC's Meetings and Voice Uplift Project, migrating from Skype for Business to Microsoft Teams for meetings, voice and chat.
Enterprise Mailroom Process Improvement Q&ADATAMARK
Two members of DATAMARK's Business Engineering team answer questions about mailroom workflows, document processing technologies and Lean Six Sigma methodologies. Take a look at what they had to say.
Insurance: Simplyfying information collection and distributionFuji Xerox Singapore
We streamline your new business process, resulting in lower costs, shorter cycle time and a better experience for your agents, brokers and customers.
Our Track Record in the Insurance industry
Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers, agents and brokers in Singapore.
Fournir aux entreprises des solutions d'événements virtuels clé en main entièrement gérées par des spécialistes. De conférences audio avec qq dizaines de participants à des webcasts comprenant plusieurs milliers de participants
Essential it skills that will get you hired as an it professionalMirza Rihad Ali Sunny
We are all aware of the fact that IT knowledge is mandatory these days for getting even the mediocre of jobs. Most of the posts these days are getting computerised, automated. There are specific IT skills we ought to learn. These skills are essential in the job sectors of our lives. We all have that one friend who has a vast knowledge of computers and IT. And then we also have a few friends who don’t have any computer skills at all. If you know any such person, this article could change his/her life. This article intends to solve some of those problems as we dig deep into the realm of IT. We are going to discuss what the essential IT skills are, how we can gain them with ease.
Building a change approach to live beyond one projectRebecca Jackson
The change approach used for NEXTDC's Meetings and Voice Uplift Project, migrating from Skype for Business to Microsoft Teams for meetings, voice and chat.
Enterprise Mailroom Process Improvement Q&ADATAMARK
Two members of DATAMARK's Business Engineering team answer questions about mailroom workflows, document processing technologies and Lean Six Sigma methodologies. Take a look at what they had to say.
Insurance: Simplyfying information collection and distributionFuji Xerox Singapore
We streamline your new business process, resulting in lower costs, shorter cycle time and a better experience for your agents, brokers and customers.
Our Track Record in the Insurance industry
Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers, agents and brokers in Singapore.
Outbond Services
Data Conversion
HTML Tagging
Content Writing
Form Filling Process
Key Leads Outsourcing. started building the ways for our esteemed clients since 2010. Key Leads OutSourcing is the leading BPO in Delhi, India we believes in innovation and quality services and serves the finest & well-known INDIA ,UK and USA based clients. We have provided excellent BPO Outsourcing Services according to their business needs resulting into benefits up to 60% savings over their business costs. We are specializing in all forms of BPO based services. Our focus on offshore process
We focus on complimenting offshore call center outsourcing with internal improvements that increase the efficiency and profitability of our clients Stakeholders.
Best Software Development Company |Salesforce Consulting Services in Singapor...InfoDrive Solutions
InfoDrive Solutions is a Software Development and Digital Transformation Solutions company founded
in 2013. Our expertise lies in providing cutting edge IT Development, Digital Transformation, Salesforce
Consulting Services & Outsourcing Engineering Services. Specialized in IT initiatives within Web
Development, Mobility Solutions, Customer Relationship Management solutions (Salesforce) and
Business Intelligence solutions, Consulting (Onsite/Offshore.
Are you looking for Outsourcing work ? Edatamine is one of the best leading company which provides different types of outsourcing work over the globe. We are focusing all specification of clients and fulfill it with cost effective rate.
“Using Spindle Professional has saved us over £8,000 in the first year alone. The automation features have reduced the time it takes to distribute documents by over 70%. Spindle Professional paid for itself within weeks”
TTBS can help you setup a complete digital workspace that offers best-in-class connectivity, collaboration and security at low costs.
With simple-to-use interfaces, our solution is easy for organisations to implement and use. Smartflo is a cloud based communication
suite that boosts digital connectivity, streamlines business processes and delivers better customer experience.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
2. 2
and the creation of electronic forms and
multi-channel documents.
TheFormsAgency can deliver expertise on
your communications and document
automation strategy, from advice and
planning right through to the project
management and implementation.
We are experts in
digital customer
communications
3. 3
They want you on demand, every day of
the week. They want easier, simpler, better
communication from you. They want to be
able to connect instantly on any device, at
any time, on any platform.
Communicating with customers has
become increasingly complex, costly and
time consuming.
Digitally transforming your communication
can be challenging, but TheFormsAgency
can help you deliver the most innovative
digital customer communications advice
and solutions.
Today’s customer
expects more…
4. 4
We are platform agnostic, so we will develop
the best solution for your digital customer
communications strategy, without bias.
“
5. 5
Our Clients
We work with Banking &
Finance, Insurance,
Superannuation,
Telecommunications,
Manufacturing,
Distribution, Utilities and
Government organisations.
The industries
we serve are
vast, big &
small
6. 6
“TFA was engaged by the
Suncorp Life and Insurance team
to rationalise, redesign and
rewrite over 1000 templates
down to 250. The goal to the
engagement was to provide the
business an effective range of
client communications that
clearly represent the Suncorp
brand, call to action. The project
was a great success and received
recognition as a grand finalist
sponsored by the ex Group CEO
– Mr. Patrick Snowball.”
JULIE KREMMER
Senior Manager, PMO & Vendor Management
SUNCORP
‘‘
’’
“TFA have been a vital
partner in our launch of a
new ERP and Point of
Sale system, ensuring
that our customer facing
documents are
generated accurately and
on time. The solution has
given us more “bang for
our buck” and now we
will look to extend it to
other parts of the
business.”
SIMON REVELMAN
GM, Information Systems,
THORN GROUP
‘‘
’’
.
“TFA has been instrumental in
helping us to replace our legacy
Doc Gen solution and in the
process identify further cost
savings with the mail house
while providing the Customer
Service team with instant
access to historical customer
correspondence. Cost to
maintain our briefcase of forms
is now reduced and managing
document retrieval has been a
surprising benefit for the
Customer Service team.”
DARREN READ
Application Development MANAGER
PEPPER GROUP
‘‘
’’
What our clients are saying
7. 7
Our Capabilities
Advisory Inbound
Capabilities
Outbound Capabilities
Our team of independent
experts will create the most
effective document
communication blueprint for
management, customised to
your business.
We can design, develop
and convert paper and
static forms to SmartForms
easily and effectively.
We can help you to future-
proof your business and
digitally transform your
outbound document
communication process.
We have worked with over 50 clients in Australia and New Zealand, providing
digital solutions using multiple products. Our experience combined is equal to
more than 300 years in the document automation industry delivering over
100 implementations.
8. 8
Our Solutions
Optimise the customer journey with Smart
Forms. You’ll experience better conversions,
happier customers and a completely automated
system that can securely submit customer data
into your organisation’s systems.
TheFormsAgency can design
and build Smart Forms for your
business that are fully
customised to suit you..
Inbound Solutions Outbound Solutions
It is time to revolutionise your communication
and experience the best solutions in document
automation. Whether your business strategy is
either on premise or in the Cloud we can
automate and output digital documents via print,
email, PDF, HTML, SMS, video and custom
outputs.
TheFormsAgency can automate
and digitally transform your
outbound documents and forms
to your customers.
9. 9
Review current inbound and outbound document
processes and make best practice recommendations
Identify opportunities to rationalise and reduce electronic
document templates
Recommend resources or structures required to facilitate the
document automation process
Review existing platforms, recommend software improvements
of current systems, or adopt a new system
Assist to implement, select and write scripts, customised for your
business
Your digital transformation
starts with our advisory
services…
We undertake a detailed assessment of your current
process, perform comprehensive due diligence, and report
back with key opportunities and recommendations. The
assessment criteria is as follows:
01
02
03
04
05
Workshop
the Brief
Due
Diligence
Recommend
& Report
Our advisory process
10. 10
Re-engineer your system
to host documents on
the cloud or on-premise
Re-engineer
We are experts in outbound documents
& forms, this is our process…
02
Recycle new templates cross
brand / verticals for a more
efficient automation process
Recycle
Redesign into ‘easy to
read’ formats offering
marketing opportunities
and a better customer
experience
Redesign
Reduce your document
templates, reducing cost
and management time
Reduce
0
4
01
02
03
04
11. 11
Redesigned and rationalised a range of Multi-
channel health insurance letters delivered
electronically & print
Redesigned and rationalised over 1000 letters and
contracts for Life and insurance products
Rationalised and redesigned over 1200
Operational General Insurance letters for the Direct
and multi-branded businesses
Redesigned a range of Life Insurance and wealth
management letters
Redesigned a range of operational letters, loan
documents and policies for Business Banking
products
Redesigned operational letters for a range of
Medibank’s products and brands
We’ve
proven
our
approach
many
times…
12. 12
Utilising a
range of
products
and
services…
Rationalised and redesigned over 400
documents for the Child Support Agency,
received outstanding award from CIO
Implemented, Architected, Project Managed and
resourced entire system replacement producing
over 50K docs per day
Provided managed service and design
capabilities both onsite in NZ and remote via
TFA HQ in North Sydney
Implemented and designed entire upgrade
project for B2B documents generated and
distributed across global locations
Implemented and designed entire upgrade
project for B2B documents generated and
distributed across ANZ locations
Provided Advisory team and senior BA for
product upgrade and redesign solution
16. 16
DESIGN & DEVELOP
NEW SMART FORMS
CONVERT EXISTING PAPER
& STATIC FORMS
APPLY DIGITAL
SIGNATURES &
DOCUMENT ENCRYPTION
SECURELY INTEGRATE
WITHIN YOUR SYSTEMS &
PROCESSES
Our inbound capabilities
are all about Smart Forms
TheFormsAgency can make the conversion of static
and paper forms to electronic Smart Forms, stress-
free.
20. 20
Our Technology Partners
Each vendor is assessed and
selected to meet your strategic
communications needs.
Our partners have a
strong track record
in digital customer
communications
21. 21
TheFormsAgency
Suite 111, 25 – 29 Berry Street
North Sydney NSW 2060
info@theformsagency.com +61 2 9002 3020 theformsagency.com
Contact Us
For any enquiries, please contact us on
the email address above.
We are simply a phone call away, feel free
to pick up the phone and say hello!
Our credentials can be referenced on our
website address above