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Casco claims


                                If – the largest insurance holding in Nordic countries




                         Casco Claims
                         Case study
                         If Latvia


                                                                       Mihails Galuška
                                                  Nexum Insurance Technologies, Latvia
Press Release:                                              mihails.galuska@nexum.lv
http://www.ultimus.com/pages/251//                                     +371 29137360
Process changes




               ?                      ?                   ?


  IF (experts, claim handlers, accountants, financiers)


  Partners (car dealers, car repair shops)
Partner view - claims registration
Notifications to customer/partner/If
If employee view – core system
Document storage
Results (2007), If Latvia




     15% of CASCO claims submitted by partners
     Processing time 10: days -> 15 hours
     Less manual work for IF employees
     No need for customer to visit insurers’ office
     Automated communications
     Control and coordination of partner activities
     More credibility in partnership
Project 2nd phase – customer Web claims
Custom front-end, customer portal


    ?                 ?             ?
Custom front-end, customer portal
Partner – car repair shop


    ?                  ?    ?
Results (2008), If Latvia




     ~ 50% of casco claims take
     automated procedure
Latvian eCommerce award

                                           Rezultāti




http://www.if.lv/web/lv/parif/Ifinforme/Pages/PlatnaPele.aspx
(Latvian only)

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