Accenture Network Transformation Survey 2015 is based on 32 interviews with global CSPs’ and network executives as well as the Accenture CMT Digital Consumer Survey 2015.

1. Your Digital Network. Your Future.
Network Services
Network Transformation Survey 2015
Final Results

2. Network Transformation Survey 2015
User Network Experience
Network is a key differentiator in the trusted provider
promise. Customers are increasingly sensitive to connectivity
issues…especially when video becomes increasingly a paid
service (22% of consumers).
All of the network directors claim
high importance of network for user
experience
84% of network directors claim
they have good understanding of
Service Quality,
However...
...the most frequent monitoring
measures are traditional (up-time,
utilization and dropped calls).
Majority have also used surveys and
drive testing to understand customer
experience.
52% of
consumers
still face
connectivity
issues daily or
weekly
39% consider
switching a
provider due to
connectivity
issues; not
prepared to pay
extra
Waiting time and
distortions are top
frustrations, more
than price
vs.
HELP
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives
Accenture CMT Digital Consumer Survey 2015

3. Migration to All-IP
Supporting legacy
network infrastructure is
increasingly complex and
costly for CSPs. Leading
operators plan to migrate
to All-IP networks.
About 1/2 of CSPs have
a specific target date for
closing the legacy
infrastructure.
Therefore...
75% of CSPs will seek outside help with their
migration to IP networks.
For consumer as well as enterprise customers,
more than 60% of network directors want to
focus on active migration approach.
However...
38% have lack of
execution capacity
for active migration
approach.
And...
For 47% of network
directors business case
remains unclear
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews with
global CSPs’ network executives

4. Network Virtualization
Network virtualization is
the next step after
migrating to All-IP, to
further manage costs as
well as time to market.
Most network executives,
however, strongly focus
on more traditional topics,
in the short-term.
84% consider
technology low maturity
as the key obstacle.
Most carriers prefer to
get familiar with the
technology before safely
believing in the business
case that is unclear
without pilots.
#1
priority is Access network capacity (69%)
#2
priority is Operational optimization (53%)
#4
priority is Network virtualization (31%
More than 80%
consider significant
impact of NFV/SDN to
the operating model
More than 50%
of CSPs are going to
invest in NFV/SDN
for Data Center and
Mobile Core.
Sources: Accenture Network Transformation Survey 2015 based on 32 interviews
with global CSPs’ network executives

5. About Accenture
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people serving clients in more than 120 countries. Combining
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industries and business functions, and extensive research on the
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clients to help them become high-performance businesses and
governments. The company generated net revenues of US$31.0
billion for the fiscal year ended Aug. 31, 2015. Its home page is
www.accenture.com.
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