Banking on Digital: Generating Value from Digital Investments

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Customers now inhabit an “always-on,” connected world, and they demand seamless, digitally enabled experiences from all their providers. If banks fail to deliver, customers will go elsewhere.

Technology

Accenture Strategy surveyed 400 supply chain executives from organizations with a minimum global revenue of $1 billion+ in mature markets and $500 million or more in emerging markets across 14 countries. From the respondents we identified a small group (10 percent) of top performers we call Digital Trendsetters. These companies reported an increase in profitability of more than 10 percent over the last two years and anticipated revenue growth of more than 10 percent in 2015. Learn more: http://bit.ly/2a6GalL

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Businesses have always raced to keep up with changing customer expectations, but since the turn of the century, something remarkable has happened. A series of rapid technological advances have contributed to the transformation of customer expectations while simultaneously providing enterprises with the digital tools to create the beguiling experiences that are now needed to satisfy customers. The race to deliver what ‘on-demand customers’ want has sped up dramatically.

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Over the past two decades, as the Internet revolution swept the world, our day-to-day lives have become increasingly digital. With email eclipsing ‘snail mail’ and digital downloads replacing physical products, this could well have dealt a devastating blow to the logistics industry. Industry stakeholders should take notice and come together to prioritize digital transformation initiatives given the potential for significantly higher value to be created for society than for industry.

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Entrepreneurs and startups are crucial to economic growth and job creation. Yet despite the mythology that has built up around the disruptive power of startups, the overwhelming majority need to leverage the market presence and scale of larger, established enterprises if they are to be truly successful. Meanwhile, large companies are feeling pressure to innovate and become more entrepreneurial, yet find their culture and structures getting in the way. Large companies and entrepreneurs need to collaborate more effectively and take a journey towards more Open Innovation. But how? This Accenture presentation was made to the G20 Young Entrepreneurs Alliance Summit, Istanbul, Turkey on September 8, 2015.

The delivery of core business processes as-a-service is more than just promise – it’s here and now, and we see five accelerating forces behind it. As-a-Service offers agility and speed to business leaders seeking to compete and get ahead of fast-moving customer demands. Take a deeper look at five factors driving the adoption of as-a-Service. Read Accenture’s report at www.accenture.com/promiseofasaservice.

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Transformative as-a-service capabilities are enabling leading acquirers to capture and lock-in synergies at a depth and speed previously unseen in historic merger integration programs. As the number of deals continues to proliferate, enterprise IT will continue to serve as either an enabler or a barrier to realizing value in M&A. But with new cloud platforms and Xaas delivery models, transformation during integration will unlock new opportunities, accelerating deal value and boosting overall competitiveness. Making it work will require CIOs to be involved pre-deal as part of the M&A strategy team—as one of the ‘co-pilots’ in the process.

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Given the competitive advantages of IT, banks’ investment in technology has always been strong. IT has also played a central role in less fortunate times. Since the global financial crisis, compliance with regulatory reforms has depended on introducing new trade and risk reporting systems. Banks have been poorly positioned to respond to regulatory changes. Organizations have been forced to build new reporting systems on top of legacy architecture, compounding IT complexity and cost. Now, by combining new advances in cloud technology with emerging best practices in legacy decommissioning, banks could shrink their costs and create space for digital innovation.

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Accenture's 2017 Technology Vision for Insurance

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The biggest innovations in insurance over the next three years will not be in the technology tools themselves, but in how we design them with customers, agents, employees and other human partners in mind. The digital revolution today is an age of human empowerment: Rapid advances have created a people-centric technology environment, where the power lies with people to shape technology as they see fit. Accenture's Technology Vision for Insurance 2017 takes an annual look across the insurance landscape to identify emerging technology trends that hold the greatest potential to disrupt businesses, industries and people.

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Accenture Liquid Studio Singapore

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Building, testing and delivering software with speed and agility are essential to compete in today’s dynamic marketplace. Take advantage of new innovations and speed up software development cycles with Accenture Liquid Studio Singapore. At Liquid Studio Singapore, we work with clients to quickly turn concepts into products, reducing development time from months to days. We offer workshops in innovation and design thinking, emerging tech experimentation and prototyping, and rapid application development.

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Young, fast and agile digital disruptors are increasingly posing competitive threats to incumbents. Many legacy companies have responded to these threats by creating a forward-looking digital business strategy. The problem they often encounter, however, is that the weight of an old, out-of-date operating model is a drag on the new strategy. In this PoV, we detail the elements of an effective digital operating model. Such a model—or models—is critical to executing digital business strategies successfully, overcoming disruption and creating value.

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The right software gives independent reps the tools to examine brand management strategy and ensure that crucial field data is collected. Planograms, displays and visual merchandising are three components of retail that are vital to the outdoor industry. Similarly, initiatives directly involving sales reps and brand ambassadors need to be monitored and examined, to ensure optimal results. The following aspects of outdoor industry retail can be enhanced with mobile data collection. Vendor contracts: Many vendor contracts allow independent reps to put products on sale, given a certain time window. The goal of vender contracts is often to maintain brand consistency – through pricing and related marketing efforts. As such, vendor contracts can be extremely comprehensive, and SaaS tools ensure retailers follow the outlined regulations. Demos: Field reps often perform demos and need to gather real-time information surrounding the success of the event. Data points regarding sales, reviews and marketing can be extremely helpful for brands spending time and money for demos and sampling. Seasonal promotions: Seasonal merchandising, especially relevant with the holidays approaching, needs to be optimized. The last two months of the year offer an extremely small time window with tremendous opportunity. Monitoring competition: SaaS tools should help gather insight surrounding internal data as well as competitive intel. Track competition to better understand the market and related customer needs and demands.

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Backbase Webinar: The Adjacent Possible for Banks

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Slides of the November 1, 2016 webinar 'The Adjacent Possible for Banks'. Digitally platformed customer experiences are rewiring consumer expectations. To resist competition, banks need new perspectives and fresh thought processes. Now, in 2016, we see every bank engaging with a series of fundamental challenges. · How should they take best advantage of the digital revolution? · How can they harness its power to improve their customer experience? · What strategic directions should they choose? We believe the best answers are contained in an approach called the Adjacent Possible. The Adjacent Possible provides a powerful conceptual framework for a bank’s digital strategy. So what is this framework? And how can it be applied? See the webinar or check out the slides for more info. Our guest speaker on this topic is Nic Parmaksizian, an award-winning FS specialist with a record for delivering innovative digital experiences and customer journeys. Nic leads Capco Digital business across EMEA. Nic has spent more than 15 years in the Financial Services industry and has worked with the world’s most important banks. Nic is a founder at East London Ventures. Nic is also a founding member of the FinTech working group at Tech London Advocates. Nic is a mentor and advisor to various startups in Europe and the Americas, where he focuses on building lasting businesses fast, making the right connections, and facilitating investment opportunities.

Everyday Bank: A Journey to Digital Transformation

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Accenture’s Senior Managing Director, Juan Pedro Moreno, shares the firm’s vision for banks in the digital age. During this free, one hour long webinar, Juan Pedro will highlight: - How customer behavior has shaped a digital revolution for banks, - How technology is blurring the boundaries that define customer service, and - What threats and opportunities this emerging digital landscape presents for banks. - Last but not least, he will go into the specific steps banks must take in order to become a successful Everyday Bank. "Banks face a growing challenge from non-bank entities that are aggressively using digital innovations to take on functions traditionally part of banking. Think Amazon, which now offers loans to its merchants. Or the giant Alibaba, now the world’s largest payment provider. But banks have a huge competitive advantage in this digital world. With their vast digital data, payment know-how and deep understanding of compliance, security and financing, they are positioned to become an Everyday Bank, providing an unparalleled personalized customer experience that cannot be replicated by non-banks." -- The Everyday Bank, Accenture.

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The Digital delivery of banking products and services is already a reality. Like it or not, your customers will compare their digital banking experience to shopping on Amazon, iTunes, eBay, Southwest Air, etc., and to their digital experiences with large banks that already have robust digital banking offerings. Traditional banks can’t just push out mobile apps and capabilities to customers and call it a digital banking strategy. Customers expect a seamless integration of the entire online banking experience from initiation to fulfillment. If they are forced to drop off somewhere along the digital experience to print documents, call a representative, and/or visit a branch, you have lost the customer.

Groupama banque - Stratégie Digitale point presse 22 mai 2014

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- Un client équipé en bancassurance est 4 fois plus fidèle qu’un client équipé uniquement en assurance - Des offres couplées banque et assurance qui couvrent de larges univers de besoins et favorisent le multi-équipement Dans 7 cas sur 10, un produit bancaire est vendu en complément d'un produit d'assurance - Une approche d’épargne globale développée par tous les réseaux commerciaux proposant une gamme complète de produits - intégration plus forte du métier bancaire dans les réflexes de vente - Une digitalisation avancée des back offices de la banque - De nouvelles fonctionnalités pour l'appli mobile en octobre 2014 - En juin 2014, positionnement sur les réseaux sociaux

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Growing momentum for Disruption in FinTech: Looking back and looking forward. Recording of the Backbase webinar of December 18th, 2014. In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015. From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.

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Overview of industry trends and insights of Fortune 500 companies and startups' activities in the FinTech space. We cover banking tech (security, crm, analytics), payments (pos, money transfer, commerce), cyber currency (blockchain, bitcoin, wallets, cryptocurrency exchanges), business finance (lending, crowdfunding), personal finance (lending, wealth management, mortgage, credit), and alternative cores (banking, insurance).

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