Kumaran Kandasamy's document discusses how digital transformation is driving changes in technology through cloud, IoT, analytics, and mobility. It also discusses how operational challenges are increasing as IT evolves and how traditional product support is no longer sufficient. The document promotes Cisco Technical Services' capabilities in areas like actionable analytics, onboarding and best practices, scale and flexibility to help customers maximize uptime, enhance operations, and unlock value through foundational, high-value, and solution support services.
In Hands-on Encrypted Data Analytics, you’ll learn how to configure this new telemetry in Cisco routers and switches, use Stealthwatch to identify non-compliant devices and malware without encryption and speed up incident response and forensics.
Resources:
Watch the related TechWiseTV episode: http://cs.co/9003DzrjT
TechWiseTV: http://cs.co/9009DzrjN
Technology Megatrends Reshaping IT: What’s Your Migration PathFadi Semaan
This IDC study is a deep dive analysis in:
1) The shift in infrastructure implementation - new trend
2) Migration challenges & cost from legacy to cloud & hybrid cloud
3) Datacenter management cost comparison - legacy infrastructure vs new one
4) Benefit of transition into Cloud...
Presented by: David Senf
Vice President, Infrastructure & Cloud Solutions
In Hands-on Encrypted Data Analytics, you’ll learn how to configure this new telemetry in Cisco routers and switches, use Stealthwatch to identify non-compliant devices and malware without encryption and speed up incident response and forensics.
Resources:
Watch the related TechWiseTV episode: http://cs.co/9003DzrjT
TechWiseTV: http://cs.co/9009DzrjN
Technology Megatrends Reshaping IT: What’s Your Migration PathFadi Semaan
This IDC study is a deep dive analysis in:
1) The shift in infrastructure implementation - new trend
2) Migration challenges & cost from legacy to cloud & hybrid cloud
3) Datacenter management cost comparison - legacy infrastructure vs new one
4) Benefit of transition into Cloud...
Presented by: David Senf
Vice President, Infrastructure & Cloud Solutions
Organizations today are discovering new realities around the cloud and data center, IT supply chain management, the modern workplace and digital transformation. For the 2019 Insight Intelligent Technnology™ Index, we surveyed 400 IT professionals to assess how they’re optimizing technology to unlock these growth opportunities. Explore the key takeaways.
Mike Killian from Cisco was in attendance at Next Dimension to discuss IoT, IT/OT Convergence, and all things Smart Manufacturing. This presentation showcases the impact of Smart Manufacturing strategies as implemented across Cisco's supply chain.
Unleash the power of your data and gain instant insights without additional investments in IT infrastructure. We review the state of data analytics, discuss the differences in long-term, medium-term and (near) real-time data and how companies can leverage it with PowerBI.
For businesses that want to stay relevant in a Digitized Market, it's imperative to consider Digital Transformation. At Cygnet we deliver 100% Agile solutions in line with your business goals
Was honored to present at the SIG Sourcing Interest Group Conference In Toronto, yesterday a bit of some thought leadership on Trends for Outsourcing in a Digiital World. Was a great peer to peer event. Thanks for Goodman's for hosting and SIG for moderating.
This presentation provides an overview of the collaboration program underway at TM Forum, where over 70 companies are coming together to address industry-level challenges in adopting Artificial Intelligence by the telecom industry.
The Internet of Things: Are Organizations Ready For A Multi-Trillion Dollar P...Capgemini
The potential of IoT is immense, with a trillion dollar potential. Gartner predicts the lion part of the IoT market to come from Apps and Analytics. New capabilities are needed to take position in IoT. Leaders are now investing in becoming data driven enterprises – IoT bring enablers across an organization.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
2. What's Driving Digital?
Cloud
80% of organizations will primarily use SaaS by 2018.4
IoT
More than 50 billion more devices expected by 2025.2
Analytics
75% of companies are investing or planning to invest in big data in the next two years.3
Mobility
7.9 billion devices and connections.1
4. The market is evolving. IT landscape is evolving.
IT complexity increasing
Higher demand for services
Business innovation, transformation, growth
5. Traditional product support is no longer enough
Software
$600B by 2021
(8% growth YoY)
Solutions
Centralized support
is expected
Networks
Business continuity
is critical
14. • Primary point of contact & solution expertise
• Product support team coordination
• Case management to resolution
• Onboarding for faster ROI
Solution
Support
43% Faster resolution
15. Cisco Solution Support
Cisco® solution expertise and
accountability for centralized issue
management and resolution among
Cisco and technology partner
products in our covered multivendor
solutions. Includes Cisco product
support and solution-level support in
a single service.
Cisco
Solution
Support
Primary
Point of
Contact
Solution
Focused
Expertise
Coordinates
Between Key
Vendors
Manages
Case to
Resolution
Centralized Support for Today’s Multivendor
Environments
16. Application
Centric Infrastructure
CloudCenter
Contiv Open Source
Data Center
FlexPod®
OpenStackTM
SAP HANA
Tetration Analytics
VersaStackTM
Get coverage across every solution portfolio
Collaboration
Hosted Collaboration
Solution
Data Center Service Provider
IP Media for Fabric
Service Provider
Mobility
IoT
Connected
Manufacturing
Connected Utilities
Digital Platform
for Cities
Digital Transportation
Instant Connect and
Video Surveillance
Smart City LoRa
Cisco Vision Dynamic
Signage Director
Networking
Cisco Apple
Enterprise Mobility
DNA Software
Defined Access
Enterprise Network
Function
Virtualization
Intelligent WAN
Mobile Experience
Security
Security Solutions
Collaboration
19. Customer benchmarking in TS Advantage
Initial Solution Times
-49%
Median (Adj.)
Average (Adj.)
4 min
5 min
5 min
7 min
Peers
Continuous improvement
Competitive differentiators
Better business decisions
20. • Technical Services Advantage (Silver)
Major Biotech
Company
Improving Business Continuity with
24/7 Support
40% reduction
in number of
incidents
44% reduction in
resolution time
OPEX
expenditure
optimized by more
than 25%
Business-
enabling
technologies
and capabilities
21. Automation, technology adoption & onboarding
Networking expertise & best practices
Global scale, flexibility & multivendor support
Actionable analytics & operational insights
Why Cisco High-value services?
22. Global experience
and scale
Technology
visionary
Unmatched networking
leadership
Why Cisco Services is your best partner
J.D. Power Certified Technology Service and Support Excellence
Engineering
access
worldwide
24/7
365
Fortune 100
companies
Professionals
certified
Networking
technologies
Networks
installed
>50M
3M
11Years
12k Engineers,
architects, advisors
25k Expert
certifications
25. Quick ROI
Fast, effective
technology
adoption
Accelerate
issue resolution
Prevent issues
from occurring
Bell
Excellent Service Quality
• SP Advantage
• Business Critical Services
“The Cisco SP Advantage team is intimately familiar
with our service delivery and the associated
customer solutions and can
restore service quickly if there is an outage.”
- Craig Hudgins, Sr. Manager, Technical Architecture
26. There’s Never Been a Better Time
of these digitization efforts
will be successful*
Only
30%
of companies have a plan
to prepare for digital
business transformation**
Only
25%
companies do
not succeed:
failure to innovate*
#1
Reason
What’s the risk of failure?
And why?
29. Achieving peak performance
87%
4.5M 45M
support website
visitors/month
years average
engineering
experience
Advance
replacement in
186
1300+ Depots
in132 countries
$11.8B 860,000
170,000
solved online
mobile push
notifications
languages
17
180+
countries6
online service
requests
quarterly
Parts deliveredin spare
parts inventory
issues
unique
annually
countries
30. Proactive software support
• Direct access to technical experts
• Software configuration guidance
• Prioritized case handling over Basic
Technical on-boarding and adoption
• User adoption
• Technical adoption support for
software integration
• Learning and training
Highest priority case handling
Designated service management
• Specialized technical knowledge
• Customer workflow integration
• Incident, escalation and change
management
• Software updates consultation
Advanced technical adoption
• Adoption plan and strategy advice
• Quarterly business reviews
• Advanced support analytics
24x7 technical support
Knowledge base access
Software updates
• Maintenance, minor and major
software release updates
Self-service adoption
• Anytime online support, adoption
tools and community support
Basic included Enhanced included
Software Support options
Enhanced PremiumBasic
31. Our customers benefit from how we partner
Services
through
partners
81%
Distributors
700K Cisco Service Partners in
100+ Countries
67K
