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Accenture Technology
Vision - How the trends
apply to higher
education
#TechVision
Technology Vision 2023 | When Atoms meet Bits
As covered in Accenture’s Technology Vision 2023,
our annual forecast of the most important tech
trends reshaping business, the path forward will be
to build a singular shared reality for an institution’s
constituents. For the higher education sector, this
includes students, staff, faculty, alumni, and the
broader community.
Universities are at an exciting precipice of
technological innovation, one that is not just
digitizing operations but putting that digital
foundation to work. However, educational
institutions must provide active leadership to ensure
that there are guidelines to interacting with these
technological innovations in a responsible manner.
We live in two parallel realities, one of
atoms and one of bits.
We increasingly move seamlessly between our digital
and physical worlds in nearly all aspects of our lives.
This is also the case in the higher education sector.
Nearly all students – even campus-based students –
will learn online or remotely for at least some portion
of their degree. They now access information across
multiple channels and platforms as they learn, live,
and administrate their lives at the institution. They
also collaborate with humans and computers, but
usually not at the same time. Transitioning between
them can be challenging, confusing, or impossible.
That is all changing. The next wave of education
transformation will shift from building isolated digital
capabilities to creating the foundations of a new
reality—a shared reality that combines of physical
ones of atoms and our digital ones of bits.
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits 3
Four Technology Trends
From generative AI to the metaverse—with technology advancing at accelerating speeds and becoming more woven
into everyday life—it is important that the education sector prepare for the future. This year’s higher education
companion to the Accenture Technology Vision 2023 explores how the four tech trends identified are shaping the future
for educational institutions.
Digital identity
ID for everyone and everything
Emerging forms of foundational ID like Learning and
Employment Records are breaking down the walls that
divide the physical and digital lives of students, faculty,
staff, and future employers
Your data, my data, our data
Why transparency will become your
most precious resource
Institutions will become increasingly focused on data
transparency, new data management architectures, and a
thoroughly cybersecurity-trained workforce.
Generalizing AI
The radical edges— and possibilities— of
intelligence
Strategic deployment of AI tools can improve university improve
services for students, staff, and faculty. However, this will require
universities to understand their capabilities, track how they are
advancing, and ethically promote those technologies.
Our forever frontier
The big bang of computing and science
Universities will need to ignite a new science technology revolution
in order to propel students to take advantage of the vast innovation
opportunities that are emerging.
ID for everyone
and everything
4
Digital identity
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Digital Identity: ID for everyone
and everything
Schools are a core identity anchor of each of our
journeys. They ensure resilience, security, and
opportunity through the providing of critical credentials
we need to navigate our lives. The possibilities for
institutions to maximize impact for stakeholders—student,
faculty, staff, and alumni—by standardizing identity
practices are staggering.
Emerging forms of foundational ID are breaking down the
walls that divide the physical and digital lives of
students, faculty, staff, and future employers – 84% of
higher education executives agree their organizations are
innovating around digital identity via tokenization.
A continuous challenge in higher education is the
successful credential transfer process. Currently,
students who transfer lose 43% of their credits during
this process*. Digital identity technologies like
verifiable Learning and Employment Records (LERs) can
solve a critical problem in the transfer process be
5
Finding balance
While the next generation
expects institutions will
inherently know who they
are and what they’ve
accomplished–
automatically making
connections across
different universities,
schools, and departments
– convenience must be
balanced with security.
Institutions need to
future-proof themselves
for a world where data
sharing and ownership is
dramatically different.
Education N= 180
*Forbes: “The Dual Credit Risk in High
Schools”
Digital Identity
6
Students
Enable seamless transfer credit articulation
through blockchain enabled verifiable credentials
to expedite transcript request process, enabling
students to eliminate hiccups, reducing manual
work for universities to validate, and driving fewer
lost credits.
Faculty & Staff
Improve interoperability between devices and tools
with replacing passwords with identity credentials
and biometric identification to improve data
security in research projects and lowering the
potential for data breaches.
Alumni & Community
Enhance engagement by allowing alumni to earn
alumni credentials, stored in digital wallets and
secured on blockchain, to be exchanged for
university and community event admission.
What’s happening now?
Where we’ll see this trend in higher education:
RMIT future-proofs the university-to-student
connection with Microsoft Entra Verified ID
RMIT University leveraging blockchain for student credentialing
Royal Melbourne Institute of Technology (RMIT University) partnered with
Microsoft to deploy an innovative solution for identity management.
By partnering with Microsoft and Condatis, RMIT developed a solution which
allowed, via the Microsoft Authenticator app,
• Students to access libraries and discounts
• Alumni to send transcripts from RMIT to prospective employers, and
• Confirm satisfactory completion of select required trainings
EBSI simplifies the exchange of educational credentials between
partner universities
The European Blockchain Services Infrastructure (EBSI) partnered with the
Royal Spanish MINT and two Una Europa universities to pilot the exchange of
verifiable credentials between academic institutions in cross-border settings
including Spain, Belgium, and Italy.
Through the exchange of educational institutions between their partner
universities, EBSI provided the infrastructure to help students attain verifiable
ID credentials, Student IDs, transcript of records, and diplomas.
EBSI’s infrastructure attempts to reimagine mobility in Europe by making
student documents impossible to fake and easy to verify anywhere and
anytime. EBSI Verifiable Credentials Success Stories
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Digital Identity
Challenges
For a central digital identity solution, there are limits imposed by existing regulations as well as cultural barriers. The
key is enabling governance and programs to efficiently facilitate the move to modern identity platforms. CIOs should
consider the need to re-tool the workforce on securely maintaining new platforms. As LERs become mainstream,
universities will need to understand what other data should be issued to students to prove their abilities, creating a push
for institutions to rethink their platforms.
Schools must consider the variety of stakeholders with vested interested in data, security, and identity. There is a
growing expectations from the actual students that they can receive their learning credentials in a way that allows them
to own and self-manage (e.g., having a digital diploma at their fingertips), and so institutions will have to meet this
demand. While students, parents, staff, and faculty have much to gain from increased personalization, legislatures and
governing bodies may question the security of centralized digital identity management.
7
What can your institution do now?
- Connect with institutions like Arizona State University’s Trusted Learner Network that are reimagining how to digital
identity on their campus to understand their process – what may benefit at your institution?
- Join organizations and initiatives focused on expanding digital identity to the higher education industry, such as the
Digital Credentials Consortium and the European Blockchain Standards Infrastructure – how can you be on the
frontier of the digital ID innovation?
Why transparency
will become your
most precious
resource
8
Your data, my data, our data
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Your Data, My Data, Our Data:
Why transparency is your most
precious resource
Transparency will be a precious resource for schools
looking to lead in innovation. Educational institutions
have face heightened pressure to be more transparent with
data; when asked, educational leaders were much more
likely than other industries to believe that their key
stakeholders exert the most pressure on data
transparency. Moving forward, university constituents
ranging from students to faculty will continue to put
pressure on universities to be more transparent to drive
accountability.
As schools adapted to online learning and emerging
technologies over the last three years, 66% of leaders
reported that the volume of data in their institution has
significantly increased. This is making room for the
outcomes that universities know they can get with better
data sharing, leading to increased insights from data
analytics and providing better student services through
360⁰ Value Integrated Reporting. 9
Building Trust Around
Proper Data Management
Universities will need to
ensure that stakeholders
feel in control of what
data they share and with
whom. For this to happen,
institutions need to
spend time building trust
with these stakeholders
before new tools can be
adopted at scale. This
trust will depend on data
transparency, new data
management architectures,
and a thoroughly
cybersecurity-trained
workforce.
Education N=180
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Your Data, My Data, Our Data
10
Students
Develop student portals that give students a 360⁰
view on all aspects of their university life, providing
them with the data and insights they need to
successfully thrive on campus and improve their
overall student experience.
Faculty & Staff
Enhance administrative processes through better
360⁰ data from core applications to understand
how to ease administrative burden, insights on
what business practices are working, and what
additional offerings should be created
Alumni & Community
Use data and relevant analytics to provide the right
stories and increase transparency for alumni,
highlighting how your university is using their
donations to deliver the right outcomes
What’s happening now?
Where we’ll see this trend in higher education:
UT Launches Data Dashboard to Increase
Transparency
University of Tennessee’s public academic data dashboard drives
transparency for stakeholders
In 2019, the University of Tennessee published a public dashboard to increase
information access to student, faculty, staff, and community stakeholders. The
dashboard shares highly sought after academic information, including:
- Enrollment
- Composite ACT scores
- Weighted GPA
- Degrees awarded
- Graduation & Retention statistics
University of Colorado Boulder creates crime data dashboard to
generate public trust
In 2022, CU Boulder created two new dashboards documenting calls for
service and calls initiated by the university police department (CUPD). The
dashboards are public and can be leveraged by the campus and surrounding
community.
CU Boulder’s initiative illustrates how the impact of data transparency extends
beyond students, faculty, and staff. CUPD already provide a vital public
service to the Boulder community, but residents and visitors now have access
to relevant crime data.
CU police embrace growing trend toward transparency with crime data
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Your Data, My Data, Our Data
Challenges
As more personal data is collected and utilized, the risk and number of cyber attacks increase. There is also an
explosion of data that is being generated and stored on your campus IT systems. To protect sensitive data and avoid
breaches, it is critical to train your staff to mitigate the impact of data breaches and maintain stakeholder trust.
Complete solutions will require an overhaul of proper data governance, data integration, and cybersecurity controls. By
involving your faculty and staff in this data-driven transformation from the outset, everybody will feel included and be
able to influence what data is used in ways that work best for your campus.
Educational leaders must also consider legal protections around student data, including FERPA and HIPAA. Institutions
should be cautious around sharing disaggregated student data that could be personally identifiable.
11
What can your institution do now?
- Compare what your institution shared publicly compared to those in regional or academic conference – what
dashboards can you create or publicize?
- Evaluate how internal data is shared on your campus, including standards around cybersecurity assessments, data
governance, and data democratization – how can your institution leverage digital tools, analytics, and policies to
improve decision-making?
The radical edges—
and possibilities—
of intelligence
12
Generalizing AI
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
~20% Plan to use AI themselves to that they
can better design courses
Generalizing AI: The radical edges – and
possibilities – of intelligence
Foundation models are becoming one of the biggest step changes in the history
of AI, transforming human-AI interaction and how work is done. Generative AI
introduces pre-trained models with remarkable task adaptability. Strategic
deployment of AI tools can reduce administrative burden on university
administrators and impact how they operate and serve constituents, enabling
them to devote more time to valuable, human-based services where they are
most needed – 82% of education executives report that Artificial Intelligence is
inspiring their organizations’ vision and long-term strategy.
However, this drastic change will require universities to understand their
strengths and capabilities and track how they are advancing – 69% of higher
education executives anticipate making significant increases in resources their
organization dedicates to AI. They also need to ensure that students and faculty
are working side by side using these technologies in a responsible and
transparent manner, understanding how generative AI tools impact how faculty
teach and how students learn.
Aligning on policies and
guidelines
As Generative AI technology advances, it
will become more commonplace in
education. Universities must develop
adequate guidelines to support
technological usage and confirm how
tools will align with the needs of faculty.
Education N= 180
Responses from faculty in a recent Chronicle
of Higher Education reader survey seem to
indicate that faculty will be engaging with AI:
~80% Plan to add information about
how to properly use AI to course syllabi
~70% Plan to change assignments to make
AI-assisted cheating harder
~50% Plan to add AI to assignments so
students understand its capabilities and
limitations
Chronicle of Higher Education: “Caught Off Guard by AI”
13
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Generalizing AI
14
Students
Given that 43% of college students have used AI
tools like ChatGPT*, there is likelihood they will still
use it even it if its banned. Spend time
understanding how this will affect teaching and
learning for future generations of students.
Faculty & Staff
Improve campus operations for faculty and staff
operations through virtual assistants and predictive
analytics.
Alumni & Community
Use features like natural language processing,
data discovery, and advanced analytics to get
smarter about alumni needs and develop
recommendations for more inclusive alumni
communities.
What’s happening now?
Where we’ll see this trend in higher education:
Arizona State University using AI to optimize the student success
journey
At the 2023 ASU+GSV Summit, Executive Vice President and Chief Operating
Officer of Arizona State University described how the university is using
generative AI to optimize its course catalog descriptions. Previously, course
descriptions were idiosyncratic and confusing in terms of how they are written.
AI technology was used to improve the course description language and
making these descriptions more present on the web through search engine
optimization.
Students now appreciate how they better understand what the course is about.
This in turn helps students to achieve success by picking the right courses for
their interests and needs.
National Louis University using AI to Improve student services
At the 2023 ASU + GSV Summit, National Louis University Provost Eddie
Phillips gave an overview of how his university uses chatbots, intelligent virtual
assistants, and FAQ support to aid students with their questions. Having
students engage with these tools helps free up more time for front-line student
services staff to have more substantive conversations with students.
ASU GSV Artificial Intelligence and the Future of Higher Education
*Forbes: “More Than Half Of College
Students Believe Using ChatGPT To
Complete Assignments Is Cheating
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Generalizing AI
Challenges
Most colleges, departments, and faculty have yet to develop guidelines on how AI should be used in the classroom.
There needs to be some consideration on how to protect sensitive student information when analyzing student data
with AI tools. Institutions also need to ensure that AI systems are fair and do not hold bias against any student groups.
Ultimately, generative AI tools are coming quickly and will be unavoidable. It is important for faculty and staff to be
prepared about how these tools will affect the learning experience.
There is also general uncertainty about pending government decision-making on AI around what will be regulated and
by which government entity. Universities must stay vigilant and actively participate in conversations about how AI will
affect future of generations of students, staff, and faculty.
15
What can your institution do now?
- Take the time to use foundation models available to today to experiment with applications for your students, staff,
and faculty – how can you explore smaller, easier use cases on your campus?
- Invest in the structure and governance needed for effective use of generative AI – how can you spending time
collaborating with others to develop guidelines on effective AI adoption?
The big bang of
computing and science
Our forever frontier
16
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Our Forever Frontier: The big bang of computing and
science
The feedback loop between science and technology is getting faster, with each
accelerating the advancement of the other. Additionally, the power of technology
is extending beyond information tech (IT) and operational tech (OT) to a new
science tech (ST) domain. More universities are widening their innovation efforts
to focus on the entirety of this feedback loop—seeing how powerful disrupting
the intersection between scientific research and technology can be.
Universities are increasingly focused on solving the world’s biggest problems
from climate change to pandemics. They therefore have a vested interest in
science technology and the vast innovation opportunities that come with it given
the potential for these technologies to help students contribute to these global
problems in a significant way.
The work of Universities can be amplified by partnering with corporate
institutions that have renewed interest in igniting this new science technology
revolution. Industrial advances in next-generation computing, space
technologies, and biotech will help drive progress in various new
interdisciplinary academic disciplines moving forward.
17
The university as the
accelerator
Higher education institutions—
ranging from liberal arts colleges
to R1 research institutions—will
need to think deeply about how
technology is driving their scientific
research efforts. Investments in
strategic industry-academia
partnerships are key to
accelerating innovation and
advancements in technology, and
for creating solutions that drive
real world impact.
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Purdue University and Accenture develop Smart Manufacturing
Partnership to prepare student for future careers
Purdue University and Accenture have agreed to a five-year commitment
supporting Purdue’s mission to prepare a next generation a smart-manufacturing
workforce. Smart manufacturing uses digital technologies like AI, cloud, robotics,
and 5G to build products.
Through this collaboration, an on-campus Accenture Smart Factory will provide
instructional laboratories, design studios, and spaces where students from
various disciplines can collaborate on projects. The Smart Factory will also serve
as a central hub for joint innovation among Purdue, Accenture, and the
manufacturing industry. Ultimately, this program will prepare more students for
exciting future careers in smart manufacturing, as well as meet the needs of
partners in the industry desperately seeking career-ready graduates.
Our Forever Frontier
18
Students
Offer interdisciplinary fields for students like
computational chemistry and provide programming with
businesses from various industries to help students
explore how to tackle the world’s biggest problems
through utilizing innovative science technology.
Faculty & Staff
Science partnerships with business can
propel advances in next-generation
computing, space technology, and biotech
to drive progress in various academic
disciplines.
The Economy
Develop multi-party partnerships and use funding
collaborations between governments, higher
education, tech start ups and businesses to develop
Tech Hubs and advance science in certain areas for
the purpose of local economic development.
What’s happening now?
Where we’ll see this trend in higher education:
Purdue, Accenture sign five-year agreement in
support of smart manufacturing
IISc and Accenture collaborate for research in Cloud Continuum
and Neuromorphic Computing
The Indian Institute of Science (IISc) Bengaluru are collaborating to undertake
research and development in cloud continuum and neuromorphic computing at
a newly established Accenture Center for Advanced Computing.
As part of this initiative, IISc and Accenture have undertaken collaborative
research projects and jointly developed intellectual properties and thought
leadership in next generation computing technologies. The outcomes of these
projects will include scientific research, software development, and toolkits that
utilize quantum computing to improve the accuracy and efficiency of modeling
molecular chemistry problems.
Accenture and IISc collaborate for Research in Cloud
Continuum and Neuromorphic Computing
#TechVision
Technology Vision 2023 | When Atoms meet Bits
#TechVision
Technology Vision 2023 | When Atoms meet Bits
Our Forever Frontier
Challenges
Reorienting for a new period of science technology acceleration will require coordinating long-term partnerships and the
development of multi-party consortia or other arrangements with the private sector to ensure that science and
technology are synergistically being developed versus in silos. Universities need to understand the roadblocks and
opportunities for partnering with companies to advance scientific development.
The advent of science tech will require fast action as well—innovation compression has already posed as a challenge
for many educational institutions, and the pace of innovation is consistently getting faster. Universities will require a
deep understanding of how technology is accelerating various academic disciplines, and how these changes will affect
what research is being funded.
19
What can your institution do now?
- Start identifying with faculty on major “big bets” and identify the proper challenge statement – which emerging
technologies could have the biggest impact on scientific advancement at your institution, and what topics are your
faculty driving that will propel strategic partnerships with the private sector?
- Invest in innovation accelerators developed in partnership with corporations – how will accelerators drive the
expansion of science and technology on your campus?
#TechVision
20
Questions For Universities to Ask
Themselves
#TechVision
3
2
1
4
Digital Identity: Where are there opportunities for improvement in providing
students and faculty the credentials they need to better manage their
identities in an increasingly digital world?
Data: Where can you build trust as a differentiator in your campus’ data
management?
Generalizing AI: How do we generate standards to promote the use of
generative AI for good in Higher Education?
Forever Frontier: How can you partner with the private sector on the
convergence of Science Tech for your campus?
Thank you
#techvision
www.accenture.com/technologyvision
#TechVision
Disclaimer: The material in this document reflects information available at the point in time at which this document was prepared as indicated by the date provided on the front page, however the global situation is rapidly evolving and the position may change. This
content is provided for general information purposes only, does not take into account the reader’s specific circumstances, and is not intended to be used in place of consultation with our professional advisors. Accenture disclaims, to the fullest extent permitted by
applicable law, any and all liability for the accuracy and completeness of the information in this document and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for
obtaining such advice from their own legal counsel or other licensed professionals.
This document refers to marks owned by third parties. All such third-party marks are the property of their respective owners. No
sponsorship, endorsement or approval of this content by the owners of such marks is intended, expressed or implied.
Copyright © 2023 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.
About Accenture
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helps the world’s leading businesses, governments and other
organizations build their digital core, optimize their operations,
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www.accenture.com.
About Accenture Labs
Accenture Labs incubates and prototypes new concepts through
applied R&D projects that are expected to have a significant
impact on business and society. Our dedicated team of
technologists and researchers work with leaders across the
company and external partners to imagine and invent the future.
Accenture Labs is located in seven key research hubs around the
world: San Francisco, CA; Washington, D.C.; Dublin, Ireland;
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provoking research developed with world leading organizations
helps our clients embrace change, create value, and deliver
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information, visit www.accenture.com/research.
22
#TechVision
About the
Technology Vision
For more than 20 years, Accenture
has developed the Technology Vision
report as a systematic review
across the enterprise landscape to
identify emerging technology trends
that will have the greatest impact on
companies, government agencies,
and other organizations in the
coming years. This year the trends
look a decade into the future, while
remaining relevant across industries
and actionable for businesses today.
AccentureLabs and AccentureResearchcollaborateon the annualresearch process,which this year
included:
• Input from the Technology Vision External Advisory Board, a group of more than two dozen experienced
individuals from the public and private sectors, academia, venture capital, and entrepreneurial companies.
In addition, the Technology Vision team conducts interviews with technology luminaries and industry
experts,as well as many Accenture business leaders from across the organization.
• Accenture conducted a survey of 4,777 C-level executives and directors across 25 industries to
understand their perspectives and use of emerging technologies across their organizations. The
surveys were fielded from December 2022 through January 2023 across 34 countries.
• Experiential research and data science to analyze technology developments and
advancements.
As a shortlist of themes emerges from the research process, the Technology Vision team works to
validate and refine the set of trends. The themes are weighed for their relevance to real-world business
challenges. The Technology Vision team seeks ideas that transcend the well-known drivers of
technological change, concentrating instead on the themes that will soon start to appear on the
C-level agendas of most enterprises.
23
Technology Vision 2023
#TechVision
#TechVision
Survey demographics
Countries
Argentina 3%
Australia 4%
Austria 2%
Belgium 2%
Brazil 4%
Canada 5%
Chile 2%
China 5%
Colombia 2%
Denmark 2%
Finland 2%
France 3%
Germany 4%
India 4%
Indonesia 2%
Ireland 2%
Italy 4%
Japan 4%
Malaysia 2%
Mexico 2%
Netherlands 2%
Norway 2%
Poland 2%
Portugal 2%
Saudi Arabia 2%
Singapore 2%
South Africa 3%
Spain 4%
Sweden 2%
Switzerland 2%
Thailand 2%
United Arab
Emirates
2%
United Kingdom 4%
United States 16%
Technology Vision 2023 | When Atoms meet Bits 24
#TechVision
Industries
Aerospace and Defense 1% High Tech 4%
Automotive 5% Higher Education (US) 4%
Banking 6% Industrial Goods and Equipment 6%
Biopharma 1% Insurance 6%
Capital Markets 3% Media and Entertainment 2%
Central Government (CA) 1% MedTech 1%
Chemicals 5% Natural Resources 4%
Communications 4% Public Service 6%
Consumer Goods and Services 6% Retail 6%
Energy 4% Software and Platforms 4%
Federal Government (US) 4% Travel 3%
Healthcare Payor (US) 2% Utilities 4%
Health Provider 6%
Revenue (USD)
$50 billion or more 2
%
$20 to $49.9 billion 6%
$10 to $19.9 billion 14
%
$5 to $9.9 billion 27
%
$1 to $4.9 billion 50%
Roles
Chief Digital Officer 1% Chief Risk Officer 2%
Chief Executive Officer 5% Chief Security Officer 4%
Chief Finance Officer 10% Chief Strategy Officer 4%
Chief Human Resources Officer 12% Chief Supply Chain Officer 2%
Chief Information Officer 5% Chief Sustainability Officer 2%
Chief Information Security Officer 8% Chief Technology Officer 4%
Chief Innovation Officer 2% Chief Transformation Officer 1%
Chief Marketing Officer 13% Director of Business Function 6%
Chief Operating Officer 9% Director of Technology 8%
Chief Purchasing Officer 1%
27
%
14
%
6%
2
%
50%
Technology Vision 2023 | When Atoms meet Bits 25

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Accenture Technology Vision - How the trends apply to higher education

  • 1. Accenture Technology Vision - How the trends apply to higher education
  • 2. #TechVision Technology Vision 2023 | When Atoms meet Bits As covered in Accenture’s Technology Vision 2023, our annual forecast of the most important tech trends reshaping business, the path forward will be to build a singular shared reality for an institution’s constituents. For the higher education sector, this includes students, staff, faculty, alumni, and the broader community. Universities are at an exciting precipice of technological innovation, one that is not just digitizing operations but putting that digital foundation to work. However, educational institutions must provide active leadership to ensure that there are guidelines to interacting with these technological innovations in a responsible manner. We live in two parallel realities, one of atoms and one of bits. We increasingly move seamlessly between our digital and physical worlds in nearly all aspects of our lives. This is also the case in the higher education sector. Nearly all students – even campus-based students – will learn online or remotely for at least some portion of their degree. They now access information across multiple channels and platforms as they learn, live, and administrate their lives at the institution. They also collaborate with humans and computers, but usually not at the same time. Transitioning between them can be challenging, confusing, or impossible. That is all changing. The next wave of education transformation will shift from building isolated digital capabilities to creating the foundations of a new reality—a shared reality that combines of physical ones of atoms and our digital ones of bits.
  • 3. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits 3 Four Technology Trends From generative AI to the metaverse—with technology advancing at accelerating speeds and becoming more woven into everyday life—it is important that the education sector prepare for the future. This year’s higher education companion to the Accenture Technology Vision 2023 explores how the four tech trends identified are shaping the future for educational institutions. Digital identity ID for everyone and everything Emerging forms of foundational ID like Learning and Employment Records are breaking down the walls that divide the physical and digital lives of students, faculty, staff, and future employers Your data, my data, our data Why transparency will become your most precious resource Institutions will become increasingly focused on data transparency, new data management architectures, and a thoroughly cybersecurity-trained workforce. Generalizing AI The radical edges— and possibilities— of intelligence Strategic deployment of AI tools can improve university improve services for students, staff, and faculty. However, this will require universities to understand their capabilities, track how they are advancing, and ethically promote those technologies. Our forever frontier The big bang of computing and science Universities will need to ignite a new science technology revolution in order to propel students to take advantage of the vast innovation opportunities that are emerging.
  • 4. ID for everyone and everything 4 Digital identity
  • 5. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Digital Identity: ID for everyone and everything Schools are a core identity anchor of each of our journeys. They ensure resilience, security, and opportunity through the providing of critical credentials we need to navigate our lives. The possibilities for institutions to maximize impact for stakeholders—student, faculty, staff, and alumni—by standardizing identity practices are staggering. Emerging forms of foundational ID are breaking down the walls that divide the physical and digital lives of students, faculty, staff, and future employers – 84% of higher education executives agree their organizations are innovating around digital identity via tokenization. A continuous challenge in higher education is the successful credential transfer process. Currently, students who transfer lose 43% of their credits during this process*. Digital identity technologies like verifiable Learning and Employment Records (LERs) can solve a critical problem in the transfer process be 5 Finding balance While the next generation expects institutions will inherently know who they are and what they’ve accomplished– automatically making connections across different universities, schools, and departments – convenience must be balanced with security. Institutions need to future-proof themselves for a world where data sharing and ownership is dramatically different. Education N= 180 *Forbes: “The Dual Credit Risk in High Schools”
  • 6. Digital Identity 6 Students Enable seamless transfer credit articulation through blockchain enabled verifiable credentials to expedite transcript request process, enabling students to eliminate hiccups, reducing manual work for universities to validate, and driving fewer lost credits. Faculty & Staff Improve interoperability between devices and tools with replacing passwords with identity credentials and biometric identification to improve data security in research projects and lowering the potential for data breaches. Alumni & Community Enhance engagement by allowing alumni to earn alumni credentials, stored in digital wallets and secured on blockchain, to be exchanged for university and community event admission. What’s happening now? Where we’ll see this trend in higher education: RMIT future-proofs the university-to-student connection with Microsoft Entra Verified ID RMIT University leveraging blockchain for student credentialing Royal Melbourne Institute of Technology (RMIT University) partnered with Microsoft to deploy an innovative solution for identity management. By partnering with Microsoft and Condatis, RMIT developed a solution which allowed, via the Microsoft Authenticator app, • Students to access libraries and discounts • Alumni to send transcripts from RMIT to prospective employers, and • Confirm satisfactory completion of select required trainings EBSI simplifies the exchange of educational credentials between partner universities The European Blockchain Services Infrastructure (EBSI) partnered with the Royal Spanish MINT and two Una Europa universities to pilot the exchange of verifiable credentials between academic institutions in cross-border settings including Spain, Belgium, and Italy. Through the exchange of educational institutions between their partner universities, EBSI provided the infrastructure to help students attain verifiable ID credentials, Student IDs, transcript of records, and diplomas. EBSI’s infrastructure attempts to reimagine mobility in Europe by making student documents impossible to fake and easy to verify anywhere and anytime. EBSI Verifiable Credentials Success Stories
  • 7. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Digital Identity Challenges For a central digital identity solution, there are limits imposed by existing regulations as well as cultural barriers. The key is enabling governance and programs to efficiently facilitate the move to modern identity platforms. CIOs should consider the need to re-tool the workforce on securely maintaining new platforms. As LERs become mainstream, universities will need to understand what other data should be issued to students to prove their abilities, creating a push for institutions to rethink their platforms. Schools must consider the variety of stakeholders with vested interested in data, security, and identity. There is a growing expectations from the actual students that they can receive their learning credentials in a way that allows them to own and self-manage (e.g., having a digital diploma at their fingertips), and so institutions will have to meet this demand. While students, parents, staff, and faculty have much to gain from increased personalization, legislatures and governing bodies may question the security of centralized digital identity management. 7 What can your institution do now? - Connect with institutions like Arizona State University’s Trusted Learner Network that are reimagining how to digital identity on their campus to understand their process – what may benefit at your institution? - Join organizations and initiatives focused on expanding digital identity to the higher education industry, such as the Digital Credentials Consortium and the European Blockchain Standards Infrastructure – how can you be on the frontier of the digital ID innovation?
  • 8. Why transparency will become your most precious resource 8 Your data, my data, our data
  • 9. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Your Data, My Data, Our Data: Why transparency is your most precious resource Transparency will be a precious resource for schools looking to lead in innovation. Educational institutions have face heightened pressure to be more transparent with data; when asked, educational leaders were much more likely than other industries to believe that their key stakeholders exert the most pressure on data transparency. Moving forward, university constituents ranging from students to faculty will continue to put pressure on universities to be more transparent to drive accountability. As schools adapted to online learning and emerging technologies over the last three years, 66% of leaders reported that the volume of data in their institution has significantly increased. This is making room for the outcomes that universities know they can get with better data sharing, leading to increased insights from data analytics and providing better student services through 360⁰ Value Integrated Reporting. 9 Building Trust Around Proper Data Management Universities will need to ensure that stakeholders feel in control of what data they share and with whom. For this to happen, institutions need to spend time building trust with these stakeholders before new tools can be adopted at scale. This trust will depend on data transparency, new data management architectures, and a thoroughly cybersecurity-trained workforce. Education N=180
  • 10. #TechVision Technology Vision 2023 | When Atoms meet Bits Your Data, My Data, Our Data 10 Students Develop student portals that give students a 360⁰ view on all aspects of their university life, providing them with the data and insights they need to successfully thrive on campus and improve their overall student experience. Faculty & Staff Enhance administrative processes through better 360⁰ data from core applications to understand how to ease administrative burden, insights on what business practices are working, and what additional offerings should be created Alumni & Community Use data and relevant analytics to provide the right stories and increase transparency for alumni, highlighting how your university is using their donations to deliver the right outcomes What’s happening now? Where we’ll see this trend in higher education: UT Launches Data Dashboard to Increase Transparency University of Tennessee’s public academic data dashboard drives transparency for stakeholders In 2019, the University of Tennessee published a public dashboard to increase information access to student, faculty, staff, and community stakeholders. The dashboard shares highly sought after academic information, including: - Enrollment - Composite ACT scores - Weighted GPA - Degrees awarded - Graduation & Retention statistics University of Colorado Boulder creates crime data dashboard to generate public trust In 2022, CU Boulder created two new dashboards documenting calls for service and calls initiated by the university police department (CUPD). The dashboards are public and can be leveraged by the campus and surrounding community. CU Boulder’s initiative illustrates how the impact of data transparency extends beyond students, faculty, and staff. CUPD already provide a vital public service to the Boulder community, but residents and visitors now have access to relevant crime data. CU police embrace growing trend toward transparency with crime data
  • 11. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Your Data, My Data, Our Data Challenges As more personal data is collected and utilized, the risk and number of cyber attacks increase. There is also an explosion of data that is being generated and stored on your campus IT systems. To protect sensitive data and avoid breaches, it is critical to train your staff to mitigate the impact of data breaches and maintain stakeholder trust. Complete solutions will require an overhaul of proper data governance, data integration, and cybersecurity controls. By involving your faculty and staff in this data-driven transformation from the outset, everybody will feel included and be able to influence what data is used in ways that work best for your campus. Educational leaders must also consider legal protections around student data, including FERPA and HIPAA. Institutions should be cautious around sharing disaggregated student data that could be personally identifiable. 11 What can your institution do now? - Compare what your institution shared publicly compared to those in regional or academic conference – what dashboards can you create or publicize? - Evaluate how internal data is shared on your campus, including standards around cybersecurity assessments, data governance, and data democratization – how can your institution leverage digital tools, analytics, and policies to improve decision-making?
  • 12. The radical edges— and possibilities— of intelligence 12 Generalizing AI
  • 13. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits ~20% Plan to use AI themselves to that they can better design courses Generalizing AI: The radical edges – and possibilities – of intelligence Foundation models are becoming one of the biggest step changes in the history of AI, transforming human-AI interaction and how work is done. Generative AI introduces pre-trained models with remarkable task adaptability. Strategic deployment of AI tools can reduce administrative burden on university administrators and impact how they operate and serve constituents, enabling them to devote more time to valuable, human-based services where they are most needed – 82% of education executives report that Artificial Intelligence is inspiring their organizations’ vision and long-term strategy. However, this drastic change will require universities to understand their strengths and capabilities and track how they are advancing – 69% of higher education executives anticipate making significant increases in resources their organization dedicates to AI. They also need to ensure that students and faculty are working side by side using these technologies in a responsible and transparent manner, understanding how generative AI tools impact how faculty teach and how students learn. Aligning on policies and guidelines As Generative AI technology advances, it will become more commonplace in education. Universities must develop adequate guidelines to support technological usage and confirm how tools will align with the needs of faculty. Education N= 180 Responses from faculty in a recent Chronicle of Higher Education reader survey seem to indicate that faculty will be engaging with AI: ~80% Plan to add information about how to properly use AI to course syllabi ~70% Plan to change assignments to make AI-assisted cheating harder ~50% Plan to add AI to assignments so students understand its capabilities and limitations Chronicle of Higher Education: “Caught Off Guard by AI” 13
  • 14. #TechVision Technology Vision 2023 | When Atoms meet Bits Generalizing AI 14 Students Given that 43% of college students have used AI tools like ChatGPT*, there is likelihood they will still use it even it if its banned. Spend time understanding how this will affect teaching and learning for future generations of students. Faculty & Staff Improve campus operations for faculty and staff operations through virtual assistants and predictive analytics. Alumni & Community Use features like natural language processing, data discovery, and advanced analytics to get smarter about alumni needs and develop recommendations for more inclusive alumni communities. What’s happening now? Where we’ll see this trend in higher education: Arizona State University using AI to optimize the student success journey At the 2023 ASU+GSV Summit, Executive Vice President and Chief Operating Officer of Arizona State University described how the university is using generative AI to optimize its course catalog descriptions. Previously, course descriptions were idiosyncratic and confusing in terms of how they are written. AI technology was used to improve the course description language and making these descriptions more present on the web through search engine optimization. Students now appreciate how they better understand what the course is about. This in turn helps students to achieve success by picking the right courses for their interests and needs. National Louis University using AI to Improve student services At the 2023 ASU + GSV Summit, National Louis University Provost Eddie Phillips gave an overview of how his university uses chatbots, intelligent virtual assistants, and FAQ support to aid students with their questions. Having students engage with these tools helps free up more time for front-line student services staff to have more substantive conversations with students. ASU GSV Artificial Intelligence and the Future of Higher Education *Forbes: “More Than Half Of College Students Believe Using ChatGPT To Complete Assignments Is Cheating
  • 15. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Generalizing AI Challenges Most colleges, departments, and faculty have yet to develop guidelines on how AI should be used in the classroom. There needs to be some consideration on how to protect sensitive student information when analyzing student data with AI tools. Institutions also need to ensure that AI systems are fair and do not hold bias against any student groups. Ultimately, generative AI tools are coming quickly and will be unavoidable. It is important for faculty and staff to be prepared about how these tools will affect the learning experience. There is also general uncertainty about pending government decision-making on AI around what will be regulated and by which government entity. Universities must stay vigilant and actively participate in conversations about how AI will affect future of generations of students, staff, and faculty. 15 What can your institution do now? - Take the time to use foundation models available to today to experiment with applications for your students, staff, and faculty – how can you explore smaller, easier use cases on your campus? - Invest in the structure and governance needed for effective use of generative AI – how can you spending time collaborating with others to develop guidelines on effective AI adoption?
  • 16. The big bang of computing and science Our forever frontier 16
  • 17. #TechVision Technology Vision 2023 | When Atoms meet Bits Our Forever Frontier: The big bang of computing and science The feedback loop between science and technology is getting faster, with each accelerating the advancement of the other. Additionally, the power of technology is extending beyond information tech (IT) and operational tech (OT) to a new science tech (ST) domain. More universities are widening their innovation efforts to focus on the entirety of this feedback loop—seeing how powerful disrupting the intersection between scientific research and technology can be. Universities are increasingly focused on solving the world’s biggest problems from climate change to pandemics. They therefore have a vested interest in science technology and the vast innovation opportunities that come with it given the potential for these technologies to help students contribute to these global problems in a significant way. The work of Universities can be amplified by partnering with corporate institutions that have renewed interest in igniting this new science technology revolution. Industrial advances in next-generation computing, space technologies, and biotech will help drive progress in various new interdisciplinary academic disciplines moving forward. 17 The university as the accelerator Higher education institutions— ranging from liberal arts colleges to R1 research institutions—will need to think deeply about how technology is driving their scientific research efforts. Investments in strategic industry-academia partnerships are key to accelerating innovation and advancements in technology, and for creating solutions that drive real world impact.
  • 18. #TechVision Technology Vision 2023 | When Atoms meet Bits Purdue University and Accenture develop Smart Manufacturing Partnership to prepare student for future careers Purdue University and Accenture have agreed to a five-year commitment supporting Purdue’s mission to prepare a next generation a smart-manufacturing workforce. Smart manufacturing uses digital technologies like AI, cloud, robotics, and 5G to build products. Through this collaboration, an on-campus Accenture Smart Factory will provide instructional laboratories, design studios, and spaces where students from various disciplines can collaborate on projects. The Smart Factory will also serve as a central hub for joint innovation among Purdue, Accenture, and the manufacturing industry. Ultimately, this program will prepare more students for exciting future careers in smart manufacturing, as well as meet the needs of partners in the industry desperately seeking career-ready graduates. Our Forever Frontier 18 Students Offer interdisciplinary fields for students like computational chemistry and provide programming with businesses from various industries to help students explore how to tackle the world’s biggest problems through utilizing innovative science technology. Faculty & Staff Science partnerships with business can propel advances in next-generation computing, space technology, and biotech to drive progress in various academic disciplines. The Economy Develop multi-party partnerships and use funding collaborations between governments, higher education, tech start ups and businesses to develop Tech Hubs and advance science in certain areas for the purpose of local economic development. What’s happening now? Where we’ll see this trend in higher education: Purdue, Accenture sign five-year agreement in support of smart manufacturing IISc and Accenture collaborate for research in Cloud Continuum and Neuromorphic Computing The Indian Institute of Science (IISc) Bengaluru are collaborating to undertake research and development in cloud continuum and neuromorphic computing at a newly established Accenture Center for Advanced Computing. As part of this initiative, IISc and Accenture have undertaken collaborative research projects and jointly developed intellectual properties and thought leadership in next generation computing technologies. The outcomes of these projects will include scientific research, software development, and toolkits that utilize quantum computing to improve the accuracy and efficiency of modeling molecular chemistry problems. Accenture and IISc collaborate for Research in Cloud Continuum and Neuromorphic Computing
  • 19. #TechVision Technology Vision 2023 | When Atoms meet Bits #TechVision Technology Vision 2023 | When Atoms meet Bits Our Forever Frontier Challenges Reorienting for a new period of science technology acceleration will require coordinating long-term partnerships and the development of multi-party consortia or other arrangements with the private sector to ensure that science and technology are synergistically being developed versus in silos. Universities need to understand the roadblocks and opportunities for partnering with companies to advance scientific development. The advent of science tech will require fast action as well—innovation compression has already posed as a challenge for many educational institutions, and the pace of innovation is consistently getting faster. Universities will require a deep understanding of how technology is accelerating various academic disciplines, and how these changes will affect what research is being funded. 19 What can your institution do now? - Start identifying with faculty on major “big bets” and identify the proper challenge statement – which emerging technologies could have the biggest impact on scientific advancement at your institution, and what topics are your faculty driving that will propel strategic partnerships with the private sector? - Invest in innovation accelerators developed in partnership with corporations – how will accelerators drive the expansion of science and technology on your campus?
  • 20. #TechVision 20 Questions For Universities to Ask Themselves #TechVision 3 2 1 4 Digital Identity: Where are there opportunities for improvement in providing students and faculty the credentials they need to better manage their identities in an increasingly digital world? Data: Where can you build trust as a differentiator in your campus’ data management? Generalizing AI: How do we generate standards to promote the use of generative AI for good in Higher Education? Forever Frontier: How can you partner with the private sector on the convergence of Science Tech for your campus?
  • 22. #TechVision Disclaimer: The material in this document reflects information available at the point in time at which this document was prepared as indicated by the date provided on the front page, however the global situation is rapidly evolving and the position may change. This content is provided for general information purposes only, does not take into account the reader’s specific circumstances, and is not intended to be used in place of consultation with our professional advisors. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this document and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals. This document refers to marks owned by third parties. All such third-party marks are the property of their respective owners. No sponsorship, endorsement or approval of this content by the owners of such marks is intended, expressed or implied. Copyright © 2023 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationshaips. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. About Accenture Labs Accenture Labs incubates and prototypes new concepts through applied R&D projects that are expected to have a significant impact on business and society. Our dedicated team of technologists and researchers work with leaders across the company and external partners to imagine and invent the future. Accenture Labs is located in seven key research hubs around the world: San Francisco, CA; Washington, D.C.; Dublin, Ireland; Sophia Antipolis, France; Herzliya, Israel; Bangalore, India; Shenzhen, China and Nano Labs across the globe. For more information, please visit www.accenture.com/labs. Accenture Research Accenture Research creates thought leadership about the most pressing business issues organizations face. Combining innovative research techniques, such as data science led analysis, with a deep understanding of industry and technology, our team of 300 researchers in 20 countries publish hundreds of reports, articles, and points of view every year. Our thought- provoking research developed with world leading organizations helps our clients embrace change, create value, and deliver on the power of technology and human ingenuity. For more information, visit www.accenture.com/research. 22
  • 23. #TechVision About the Technology Vision For more than 20 years, Accenture has developed the Technology Vision report as a systematic review across the enterprise landscape to identify emerging technology trends that will have the greatest impact on companies, government agencies, and other organizations in the coming years. This year the trends look a decade into the future, while remaining relevant across industries and actionable for businesses today. AccentureLabs and AccentureResearchcollaborateon the annualresearch process,which this year included: • Input from the Technology Vision External Advisory Board, a group of more than two dozen experienced individuals from the public and private sectors, academia, venture capital, and entrepreneurial companies. In addition, the Technology Vision team conducts interviews with technology luminaries and industry experts,as well as many Accenture business leaders from across the organization. • Accenture conducted a survey of 4,777 C-level executives and directors across 25 industries to understand their perspectives and use of emerging technologies across their organizations. The surveys were fielded from December 2022 through January 2023 across 34 countries. • Experiential research and data science to analyze technology developments and advancements. As a shortlist of themes emerges from the research process, the Technology Vision team works to validate and refine the set of trends. The themes are weighed for their relevance to real-world business challenges. The Technology Vision team seeks ideas that transcend the well-known drivers of technological change, concentrating instead on the themes that will soon start to appear on the C-level agendas of most enterprises. 23 Technology Vision 2023
  • 24. #TechVision #TechVision Survey demographics Countries Argentina 3% Australia 4% Austria 2% Belgium 2% Brazil 4% Canada 5% Chile 2% China 5% Colombia 2% Denmark 2% Finland 2% France 3% Germany 4% India 4% Indonesia 2% Ireland 2% Italy 4% Japan 4% Malaysia 2% Mexico 2% Netherlands 2% Norway 2% Poland 2% Portugal 2% Saudi Arabia 2% Singapore 2% South Africa 3% Spain 4% Sweden 2% Switzerland 2% Thailand 2% United Arab Emirates 2% United Kingdom 4% United States 16% Technology Vision 2023 | When Atoms meet Bits 24
  • 25. #TechVision Industries Aerospace and Defense 1% High Tech 4% Automotive 5% Higher Education (US) 4% Banking 6% Industrial Goods and Equipment 6% Biopharma 1% Insurance 6% Capital Markets 3% Media and Entertainment 2% Central Government (CA) 1% MedTech 1% Chemicals 5% Natural Resources 4% Communications 4% Public Service 6% Consumer Goods and Services 6% Retail 6% Energy 4% Software and Platforms 4% Federal Government (US) 4% Travel 3% Healthcare Payor (US) 2% Utilities 4% Health Provider 6% Revenue (USD) $50 billion or more 2 % $20 to $49.9 billion 6% $10 to $19.9 billion 14 % $5 to $9.9 billion 27 % $1 to $4.9 billion 50% Roles Chief Digital Officer 1% Chief Risk Officer 2% Chief Executive Officer 5% Chief Security Officer 4% Chief Finance Officer 10% Chief Strategy Officer 4% Chief Human Resources Officer 12% Chief Supply Chain Officer 2% Chief Information Officer 5% Chief Sustainability Officer 2% Chief Information Security Officer 8% Chief Technology Officer 4% Chief Innovation Officer 2% Chief Transformation Officer 1% Chief Marketing Officer 13% Director of Business Function 6% Chief Operating Officer 9% Director of Technology 8% Chief Purchasing Officer 1% 27 % 14 % 6% 2 % 50% Technology Vision 2023 | When Atoms meet Bits 25