This infographic highlights some key findings from our 2020 Insight Technology Report: IT Trends for Midmarket and Small Business.

1. Commercial businesses understand the value of cloud
technology, but security concerns are holding them back.
Migration
50% are apprehensive about governing and
addressing evolving security requirements.
Implementation
65% are worried about ensuring security and compliance.
Data growth
41% are concerned about the security of data in dispersed
environments.
But the primary obstacle to cloud migration is cost.
56% don’t know how to compare cloud costs to current costs.
2020 Vision: Where Is IT Headed
for Midmarket and Small Business?
We created the 2020 Insight Technology Report: IT Trends for Midmarket and
Small Business to understand how companies in the commercial space are
managing technology today — and where their IT strategies are headed.
When it comes to IT vendor relationships,
commercial businesses are saying it’s complicated.
41% of midmarket and small businesses depend
on 6 to 10 vendors for IT support. Yet, 4 in 10 IT
professionals insist vendors don’t understand
the needs of small businesses.
56% feel confident that their process for procuring, maintaining and replacing technology is
very or extremely optimized. But companies will admit there’s room for improvement.
Midmarket and small businesses must provide consumer-like technology experiences that
enable and support:
55% say their technology experiences are matching consumer expectations very or extremely well.
95% of businesses have either implemented or have plans to begin a digital transformation
initiative within the next 12 months. Commercial businesses are embracing digital
transformation to drive a variety of business outcomes. But the top three areas IT leaders
expect to see the greatest impact are:
Partnering with a high number of IT service
providers poses a variety of challenges
for businesses.
But the most common concern over vendor relationships is security. 50% of IT leaders have a
difficult time entrusting aspects of data protection to a third party.
Partner alignment
IT supply chain & procurement
Supporting the modern workplace
Cloud status
Digital transformation progress report
43% have a difficult
time coordinating
internal and
external resources on
complex IT projects.
Customer
experience
Operational
efficiency
Workforce
productivity/
collaboration
40% have a hard time
with effective license
and asset management
from multiple providers.
49% struggle when
working with providers
to integrate new
solutions with legacy
technology.
44% have a hard
time getting vendors
to customize solutions
to fit their needs.
53% agree Software
Asset Management
(SAM) tools could help
optimize purchasing.
47% reason service
providers could
streamline the
hardware lifecycle.
45% think an
e-procurement
system would help
uniform purchasing.
43% say they’d like
a self-service
e-commerce platform
for employees.
43% 42% 42%
The growing
gig economy
Remote and work
from home options
Digital-native
millennial workers
Download the full report at insight.com/2020ITReport
89% of IT professionals agree an optimized IT supply chain frees
them to focus on innovation projects that advance the business.