This document summarizes a presentation about trends in technology for reference services. It discusses using social media like Facebook for outreach and promoting reference services. It also describes different technologies for providing reference assistance remotely, including screen sharing, screencasting, and web conferencing tools. Barriers to virtual reference are noted, such as the difficulty of the reference interview and technical problems. The presentation provides examples of free and flexible technologies that can help reference librarians do their jobs remotely.

1. Trends in Technology for Reference Andy Burkhardt Michele McCaffrey Heidi Steiner New England Library Association Annual Conference Burlington, Vermont • October 3, 2011 http://slidesha.re/pWSMqE

2. Technology for reference outreach

5. Button making!

6. Social Media for Outreach Use it for engagement You don’t need to reach everyone No two library communities are the same

7. UVM’s Ask Campaign http://crln.acrl.org/content/69/4/208.full.pdf+html

8. https://www.facebook.com/media/set/?set=a.10150581545070711.674273.48826180710

11. People ask us reference questions

12. People don’t ask US reference questions…

13. (but we answer them anyway)

14. They recognize we’re a place to get help with research

15. They say nice things about us

16. Things to remember Tailor it to your community Experiment/Fail Focus on engagement not growth

17. Technology for reference administration

18. http://www.zoho.com/creator/

25. https://acuityscheduling.com/

30. Technology for PROVIDING reference

31. The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.

32. Get ready….

34. Technical problems are magnified and more difficult to diagnose.

35. Instructions take longer to explain in text.

38. Screen sharing

40. ScreenCastle www.screencastle.com

41. Screenr www.screenr.com

42. Screencast-o-matic www.screencastomatic.com

43. Screen sharing

44. join.me http://join.me

45. Presenter

46. Viewer

47. Quick Screen Share www.quickscreenshare.com

48. ShowMyPC www.showmypc.com

49. ShowMyPC Presenter Viewer

50. Mikogo www.mikogo.com

51. Mikogo Presenter Viewer

52. Mikogo

53. Screen Sharing Nested Into Other Services Hangouts www.skype.com http://plus.google.com

54. One-on-OneResearch Consultations with Web Conferencing

55. Adobe ConnectNow www.acrobat.com

56. Big Marker www.bigmarker.com

57. Wiggio www.wiggio.com

58. MeetingBurner www.meetingburner.com

60. Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/

61. Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/

63. 52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/

64. Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/

65. Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/

66. FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/

67. Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/

69. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/

70. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/

72. Heidi Steiner Distance Learning Librarian Norwich University 802.485.2171 hsteiner@norwich.edu @heidisteiner Michele McCaffrey Reference & Instruction Librarian St. Michael’s College 802.654.2411 mmccaffrey@smcvt.edu Andy Burkhardt Emerging Technologies Librarian Champlain College 802.383.6697 aburkhardt@champlain.edu @vonburkhardt http://andyburkhardt.com/