Details outreach efforts to Norwich University's distance learners over over the past year (2009-2010).

1. Outreach to Distance Learners at Norwich University Part Two Meredith Farkas Heidi Steiner http://www.flickr.com/photos/jlcarmichael/3515209231/

2. Reducing Barriers The Library Tab http://www.flickr.com/photos/mr_t_in_dc/2920835932/

5. One Stop Shopping Library Website for Online Students http://www.flickr.com/photos/marcemarc/2385399277/

7. Getting Students in the Door Library Section in SGCS Orientation http://www.flickr.com/photos/emdot/13519557/

9. “ It was very helpful to walk through the various exercises, especially using the library.” “ The Library [sic] section was great! It has been a while since I have had to conduct actual research for papers and it helped me review for future papers. “ “ I liked getting a taste for how the library works. I could see the librarian post which stated 'I will be right back leave your name and e-mail address.' I thought that was nice.” “ The library exercises were helpful in that they got you to spend some time browsing their site and seeing what resources were there.” “ The Library part was frustrating but helpful. I have been out of a school environment for a long time and using the Library for research can be a little overwhelming - a lot has changed in 20 yrs!”

10. Getting Students to Ask Expanded Hours, Help and Instruction at the Point of Need http://www.flickr.com/photos/crystaljingsr/3915514014

11. Morning Meebo Coverage Meebo widget presence increased Felt greater coverage was needed Piloted for two months Number of transactions comparable to afternoon and evening shifts – added morning Meebo to availability

12. Ask a Librarian link in LMS Knew Ask A Librarian Discussion Boards didn’t work How to have a stronger presence in the LMS as a place to go for help? “ Need help finding appropriate resources to support your assignment or simply don’t know where to start? Ask a Librarian for research help.”