NCC | General Subject | Communication Skills | Year II
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This document discusses communication skills and effective communication. It defines communication as conveying messages through ideas, opinions, thoughts, feelings and more using speech, writing, gestures or symbols. There are three main ways of communication - aggressive, passive, and assertive. Assertive communication respects both oneself and others. Barriers to effective communication include poor listening skills, unclear or inconsistent speaking, and making assumptions. Components of communication include verbal and non-verbal aspects as well as listening. The document provides tips for reducing communication gaps such as planning, listening, justifying positions without upsetting others, and being transparent.
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- 1. COMMUNICATION SKILLS PersonalityDevelopment-II 5 (TN) AIR SQN (TECH) NCC SALEM C/T JEEVANANTHAM ARUMUGAM B.E.,M.S(U.K)., KONGU ENGINEERING COLLEGE PERUNDURAI, ERODE - 638060
- 2. WhatisCommunication? • Ideas • Opinions • Thoughts • Feeling • Understanding • Speech • Writing • Gestures • Symbols
- 3. UnderstandingBasicsofCommunication • Communication is conveying a message • Verbally, Written or through the use of Signs NOT KNOWING HOW TO COMMUNICATE TOO AFRAID TO TALK/SHARE THEIR VIEWS EMPATHY CREATES WONDERFUL RESULTS ONLY WHEN WE ARE WILLING TO LET OTHERS KNOW HOW WE FEEL SUSPICION GUESSWORK MISUNDERSTANDINGS FALSE ASSUMPTIONS FEEL LONELY We assume that others know what we want or how we feel !!!
- 4. ThreeWaysofCommunication They are bossy They believe that everyone should like them They have a closed mind and are poor listeners. They have difficulty in seeing the other person’s point of view, they interrupt and monopolize. They tend to dominate and put down others. While communicating they frown, stare, talk loudly or have a yelling tone of voice. I am never wrong Aggressive Communication
- 5. ThreeWaysofCommunication Very Hesitant The persons do not express their true feelings They do not disagree and think that others have more rights than they do. Their communication style is indirect While communicating they often lack facial expression Stand with down cast eyes.They always agree and do not speak out Passive Communication
- 6. ThreeWaysofCommunication Active Listeners Believes he/she as well as others are valuable Have open and natural gestures Action oriented, attentive, vocal, expressive, good listeners, aware, supportive, persuasive, fair, open and consistent in behaviour Maintain an eye contact while communicatingIf I have rights then others also have rights Assertive Communication Your needs are most important Our needs are important Others’ needs are most important I Win! We both Win! They Win! AGGRESSIVE ASSERTIVE PASSIVE DisrespectingOthers Respect for yourself and others Disrespecting Yourself
- 7. ComponentsofEffectiveCommunication Verbal Non Verbal Listening
- 8. CommonBarrierstoEffectiveCommunication LISTENING BARRIERS • Interrupting the speaker. • Not maintaining eye contact with the speaker. • Rushing the speaker to complete what he has to say. • Making the speaker feel as though he is wasting the listener’s time. • Being distracted by something that is not part of the ongoing communication. • Getting ahead of the speaker and completing his thoughts. • Ignoring the speaker’s requests. • Topping the speaker’s story with one’s own set of examples. • Forgetting what is being discussed.
- 9. CommonBarrierstoEffectiveCommunication BARRIERS WHILE SPEAKING • Unclear message. • Lack of consistency in the communication process. • Incomplete sentences or mumbling words and sentences. • Not understanding the receiver. • Poor eye contact.
- 10. CommonBarrierstoEffectiveCommunication OTHER BARRIERS • Assumptions, for instance assuming others see a situation same as you or have same feelings as yours. • Patterns / reverting to type. • Language - different level of meaning. • Erroneous transition, value judgment. • Use of negative words. • Perceptions - depending on mood, the receiver may misinterpret the message.
- 11. ReducingtheCommunicationGap • Plan ahead. • Involve others to contribute to planning. • Listen to the suggestions made by others. • Speak with purpose and be specific. • Justify your stand without upsetting others. • Have sense of humour. • Have empathy. • Do not be judgmental. • Do not underestimate the ability of others to contribute. • Observe the body language or the non-verbal communication of others. • Be transparent to inform others of the planned activities and get feedback. • Make modification in the plan to suit the need. The words ‘yes’ and ‘no’ are very powerful. Learn to use them appropriately.
- 12. People who communicate effectively know how to interact with other flexibly, skilfully, and responsibly, but without sacrificing their own needs and integrity.