This document discusses navigating the "new normal" with self-healing infrastructure automation. It outlines several challenges facing government agencies in the new normal, including the need for efficiency and cost containment, ensuring business continuity and supporting remote work, prioritizing security and compliance, and achieving faster time to value. The document recommends investing in automation now to address these challenges by automating workflows, consolidating tooling, ensuring service continuity, automating compliance policies, and gaining quick wins. It provides examples of how organizations have benefited from Puppet automation solutions.