Nathan Mannas is seeking part-time employment. He has over 10 years of experience in various roles including help desk technical assistant, receptionist, in-home supportive services provider, senior on-site representative, temp work in copy operations and scanning, and litigation support. He has a BA from Ricker College in Houlton, Maine.

1. Nathan Mannas 1660 Palou Avenue
San Francisco, CA 94124
Cell: 415-240-3576
nathan_mannas@yahoo.com
Goals
Seeking part-time employment.
Experience
RAMS (Richmond Area Multi-Episodes) San Francisco, CA
04/2015 – Present
Help Desk Technical Assistant
Part-time work experience, and on-the-job training while providing front end user support primarily
over the phone under the direct supervision of an instructor. Worked directly with callers to
resolve their technical problems.
 Reset passwords
 Respond to e-mails, and voicemails.
 Document issues in ticketing
system.
 Escalated tickets to next level
support.
 Provide navigation support in
electronic medical records database
Receptionist
Paid internship at a San Francisco Department of Public Health site in clerical/reception. Assist
clinicians with client case files, and caller clients to remind them of their appointments.
 Called clients to confirm
appointments.
 Distribute files to clinicians.
 Routed called to clinicians.
 Greeted clients arriving for appt
 Made sure office forms were
updated
In-Home Supportive Services San Francisco, CA
Service Provider 02/2011 – 11/2011
Provided personal assistance services to people with chronic and disabling conditions who need
assistance to remain safely in their homes.
Ikon Office Solutions San Francisco, CA
Senior On-Site Representative 06/2008 – 03/2009
Run high volume copy machines and performs binding and finishing work. Perform all repair service on
customer copier equipment. Calculate charges for jobs performed and maintains some billing logs.
Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off
points as required. Respond to and coordinate all service calls required by customer.
Express Personnel San Francisco, CA
Temp 07/2006 – 02/2007
Copy operator, scanning (PDF), quality control, bindery, customer service.
MSX International San Francisco, CA
Temp 02/2006 – 05/2006
Large-Format printing on Epson Pro 10600 plotters; color calibration using Firey; color printing using
Xerox DocuColor 12, 3535, and Epson Stylus Pro 4000 printers.
Paulson Reporting San Francisco, CA
Litigation Support 08/2005 – 01/2006
Litigation support (scanning, copying, deposition preparation, electronic transcripts) for court reporters.
Education
Ricker College, BA Houlton, ME