Tracie Johnson has over 20 years of experience as a medical office manager and assistant. She has excellent communication, customer service, and administrative skills. Her background includes managing staff, billing and coding, and ensuring smooth daily operations at several medical offices and hospitals in Maryland.

1. Tracie Johnson
38 Astro Court
Parkville, Md. 21234
443-261-6489
Objective:
An experience and skilled medical office manager and assistant with the
sound knowledge of administrative and technical support, medical studies and
excellent communication skills with very good customer service knowledge.
Professional Skills:
• Experience of more than 20-years as a Medical Assistant/ manager
• Exceptionally good demonstration skills and communication skills
both verbally and written.
• Great ability of customer service and interpersonal skills.
• Exceptional ability to carry out the instructions verbally written and
diagrammatically.
• Supervising 12 or more staff members.
• Assisting physicians with office procedures, minor surgeries and
exams.
• Obtaining EKG’s, vitals, weights and patients health history.
• Administer injections for adults and pediatric as well as phlebotomy.
• Surgical scheduling, obtaining referrals, registering patients and
billing.
• Obtaining insurance verification, tracking and ordering all
medications.
• Verifying all prescriptions called to the pharmacy, secretarial duties,
scheduling appointments, mail processing, data entry, collecting
co-payments, answering multiple phone lines.
• Knowledge of medix elite, doctors assistant, microsoft programs,
citrix and internet.
Professional History:
Medical Office Manager
Med Star Medical Group
2014-present
.Manage staff, hire and train new staff, employee evaluations
implement policies and procedures, billing and coding accounts
payable and ensuring the daily office operations are completed
also provider and patient relations.

2. Medical Office Manager
Anne Arundel Medical Center
2011-2014
.Manage staff; ensure that the daily office operations are completed
Billing and coding, implement policies and procedures process payroll
Accounts payable, hire and train new employees.
Medical Assistant
Baltimore Washington Medical Center Millersville, Md.
2008-2011
• Responsible for measuring signs such as temperature, pulse, rate,
weight, height, blood pressure etc, and interview patients and record
their information.
• Responsible for the keeping records, reports and schedule
appointments.
• Responsible for the sterilizing and cleaning the instruments and
preparation of the treatment rooms for patients.
Medical Assistant/Clinical Supervisor
OBGYN Specialists of Maryland Owings Mills, Md.
2005-2008
• Supervise staff members/monitor the proper procedures that was
being administered/confer with patients to explain the treatment
procedures.
EKG Technician
Central Maryland Cardiology Baltimore, Md
2002-2004
• Perform EKGs, x-ray prep/prepare patients for examination, assist
physician as needed
Medical Assistant
Greater Baltimore Medical Center Baltimore, Md.
1998-2002
• Room patients/ gather vital signs/prepare medications/administer
medications/measuring the signs temperature/pulse
rate/weight/height/blood pressure.
Medical Assistant
Baltimore Medical Systems Baltimore, Md.
1994-1998

3. • Room patients/ record medical history/symptoms/reason for visit for
physician/measuring the signs temperature/pulse
rate/weight/height/blood pressure.
Certifications: American Red Cross Standard CPR and First Aid, HIPPA, Certified
member of the National Alzheimer Association.
Education:
2014 –AA Degree University of Phoenix
Health Care Administration
2007-present Catonsville Community College
2006-2007 Health Care Administration
Sojourner Douglas College Baltimore, Md.
1992-1993 Medical Assistant
Medix School Baltimore, Md.
1989-1990 Business Administration
Catonsville Community College Baltimore, Md.
References upon request