Aurora Terry has over 10 years of experience in healthcare administration and patient coordination. She currently works as a Resource/Patient Access Coordinator at OHSU Gabriel Park, where she has implemented training protocols for staff, created workflows in Epic systems, participated in quality improvement initiatives, and integrated new software like RiteFax. Previously, she worked as a Patient Service Specialist at Salem Clinic P.C., where she was experienced in front office duties across several departments including cash handling, insurance verification, and call center work. She holds an MBA with a concentration in organizational strategy from George Fox University and a BA in Spanish from Portland State University.

1. Aurora Terry
4010 N Attu St  Portland, OR 97203  Home: (503) 508-8663 Email: auroraterry@gmail.com
PROFESSIONAL EXPERIENCE
OHSUGabriel Park(Portland,OR)  Resource/PatientAccessCoordinator,10/2010-Present
 Developed and implemented training protocols for all office staff. Skilled in mentoring, coaching and
developing employees to improve skills in Epic systems and interpersonal and external communication
within a healthcare setting.
 Created workflows for RN’s, MA’s & PAS using Epic Cadence, EpicCare and reporting software Cognos
and Business Intelligence systems
 Expert in effectively communicating with patients, supervisors, and a variety of healthcare executives by
providing concise information in two languages by in person, telephone, e-mail, or in advanced
technical jargon.
 Participated on clinical integration of institution wide initiatives on the following committees:
Gabriel Park Leadership, Quality Improvement, and Patient Satisfaction.
 Primary IT Technology Contact responsible for installing, researching and troubleshooting software and
workflow issues while collaboratively working with IT professionals and other application coordinators.
 Quality control of point of care and media manager scanning of all documents including medical records
and legal documentation (POLSTS, POA, 827 forms & Advance Directives)
 Participated in two institution wide LEAN projects for HIM department and My-chart Rx refills
integration.
 Successfully integrated RiteFax software clinic-wide, which cut paper consumption by $25,000
annually to improve efficiency of EpicCare & Cadence work flows.
 Knowledgeable in cash handling, deposits, and standard hospital coding and billing reimbursement
protocols.
 Applied experience in Healthcare Marketing and Research to increase new patient flow.
 Expert in Microsoft Office software (e.g. MS Excel, Outlook, Access, Word and PowerPoint) and Adobe
Acrobat to create front/back office protocols, share decision aids and manage data to meet health
maintenance benchmarks.
SalemClinicP.C. (Salem,OR)  Patient ServiceSpecialist,5/2008-10/2010
 Experienced front office float for Family Medicine, Internal Medicine, Radiology, Urgent Care and Call
Center departments
 Trained in Allscripts, Centricity and Microsoft Office Tools (including Word, Excel and PowerPoint)
Keyboarding skills of 80-90 words per minute
 Skilled in front line duties including: cash handling, insurance verification, check in & out process.
 Used advanced access model in high volume call center taking over 125 calls daily
EDUCATION
George Fox University (Tigard, OR): Masters in Business Administration: Concentration in
Organizational Strategy, 2016
Portland StateUniversity (Portland, OR): Bachelors of Arts Degree-Spanish, 2014
Oregon Health and Science University (Portland, OR) Cognos and CrystalReporting, Epic training for
Cadence & EpicCare, Managed Care, Template training, Employee Development: Communication in
Work Place