Gilbert Ramos has over 20 years of experience working in security and front desk roles. He has a Associate's Degree in Hospitality Management from Monroe College. Ramos has received training in Microsoft Word and food safety. Currently, he works as a Microsoft Office Specialist at SUNY Metropolitan MLK Center. He has also volunteered in office clerk roles for NYS Division of Human Rights and Federation Employment and Guidance Services.

1. Gilbert Ramos
Home: 718-992-7781 or Cell: 347-573-6830 E-mail: gilbertramos2011@hotmail.com
SUMMARYOF SKILLS ANDQUALIFICATIONS:
Highly motivated, efficient, courteous, able to learn procedures quickly, excellent interpersonal, organizational and people
skills, able to work independently or as a team player and committed to assisting others; ability to provide quick and
accurate assessments while working effectively with building office staff.
EDUCATION: Monroe College – Bronx, N.Y.
 Associate’s Degree (AOS) – Hospitality Management
TRAINING/LICENSE/
CERTIFICATION: SUNY @ NY Metropolitan MLK Center – Bronx, N.Y.
 Microsoft Word Specialist – Office 2013 January 2016
American Federation of State, County, and
Municipal Employees, AFL-CIO - New York, N.Y.
 Food Safety – 2 Hrs. – June 2016
 Infectious Disease – 2.5 Hrs. – June 2016
Current Position:
2015 – Present SUNY @ NY Metropolitan MLK Center – Microsoft Office Specialist 2013 Bronx, N.Y.
VOLUNTEER WORK EXPERIENCE:
 Office Clerk Intern:
 Operated office equipment (fax machines, copiers, and computers).
 Set up and maintained printing paper for file records and correspondence letters.
 Made copies of corresponding letters, messages,and other printed materials.
 Located and attached multiple files to tagged folders via alphabetical or numeral.
 Opened, read, and stamped incoming mail and packages,then logged for distribution.
 Answered telephones and received information from clients and constituents, took messages,and
transferred calls to appropriate staff workers.
VOLUNTEER EMPLOYMENT HISTORY:
2012 - 2013 NYS Division of Human Rights Bronx, N.Y.
Office Clerk Intern
2013 - 2015 Federation Employment and Guidance Services Bronx, N.Y.
Office Clerk Intern
WORK EXPERIENCE:
 Front Desk Concierge / Doorman
 Handled tenant inquires and complaints with limited front office procedures.
 Received and delivered mail / package deliveries.
 Answered telephone calls to take messages and provided information.
 Monitored entrance & departure of employees, visitors & other persons to maintain security of premises.
 Circulated among visitors, patrons, or employees to preserve order and protect property.
 Called police and fire departments in cases of emergency,such as fire or presence of unauthorized
persons.
EMPLOYMENTHISTORY:
2006 – 2009 Allied Barton Security New York, N.Y.
Front Desk Concierge / Security Guard / Doorman
1988 – 2006 Initial Security, Inc. New York,N.Y.
Front Desk Concierge / Security Guard / Doorman