This document contains the resume of Ahmed Mostafa Hassan, an Egyptian citizen seeking a position in IT. He has a bachelor's degree in Management Information Systems from 2009. He has several technical certifications from Microsoft and Cisco. His work experience includes positions in technical support roles from 2009 to the present. He has strong skills in Windows Server, Cisco devices, Exchange Server, and remote management software. He is proficient in English and Arabic.

1. AHMED MOSTAFA HASSAN
-Citizenship : Egyptian -Date of birth : 1 August 1988
-Gender : Male -Military Status : completed
-Marital status : Single
-Address : 54 El Khedawy St.– El Labban –
Alexandria – Egypt
“Ready to relocate“ .
-Mobile : +20 01206006949 -E-mail : ahmedmostafa5557@yahoo.com
TECHNICAL SUPPORT
PR O F I L E
Objective I am seeking a position in the IT Departments in a local, governmental or multinational enterprise where I can
employ my tools, creativity and efforts to achieve and maximize the organizational profits, mission, aims and
personal satisfaction.
Availability Immediately
ED U C A T I O N
June 2009 Bachelor degree in Management Information Systems – MIS English Department,
The High Institute For Computer and Information Systems – HICIS – Egypt,
Cumulative Grade: Good
Project: Website about laptop technology , using Macromedia Flash Player 10
Project Degree: Good
AD V A N C E D S T U D I E S
- Microsoft Certified Technology Specialist Business Desktop Deployment.
New Horizons – Egypt.
- Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure Configuration.
New Horizons – Egypt.
- Microsoft Certified Technology Specialist: Windows Server 2008 Application Infrastructure Configuration.
New Horizons – Egypt.
- Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory Configuration.
New Horizons - Egypt.
- Planning and Installing Microsoft Forefront Threat Management Gateway 2010
New Horizons – Egypt.
- Introduction to Installing and Managing Microsoft Exchange Server 2007.
New Horizons – Egypt.
- Managing Messaging Security Using Microsoft Exchange Server 2007.
New Horizons – Egypt.
- Monitoring and Troubleshooting Microsoft Exchange Server 2007.
New Horizons – Egypt.
- Recovering Messaging Server and Database using Microsoft Exchange Server 2007.
New Horizons – Egypt.
- Cisco Certified Network Associate “CCNA “.
New Horizons – Egypt.

2. EX P E R I E N C E S :
 JU L Y 2009 : Works as a technical support at “ Link Tech “ company – Alexandria .
 AP R I L 2011 : Works as a technical support for my personal .
 FR O M JA N U A R Y 2012 T I L L N O W : Works as a technical support at
" Kobusch Packaging Egypt " - Alexandria ( Multinational Company ) .
KE Y PR O F E S S I O N A L SK I L L S
Proficient and familiar with Marketing , selling concepts And:
 Very Good in the Microsoft Server 2008 / clients.
 Very Good in CISCO devices troubleshooting.
 Very Good in configuring Cisco Switch, routers.
 Very Good in End-user security.
 Very Good in DHCP, DNS, Group Policy, AD (Archive Directory).
 2 Years Working Experience of DHCP/DNS/WINS.
 2 Years Working Experience of wireless technologies.
 Excellent troubleshooting skills.
 Very Good computer skills utilizing and supporting MS office and MS Exchange / Outlook.
 Very Good experience in complex LAN environment.
 Ability to provide onsite and out site support for internal users needing technical help with desktop and laptop issues.
 Excellent with Remote Management Software such as Remote Desktop, VNC … etc.
 Excellent typing skills (50 letters per minute).
 Excellent Interpersonal skills.
 Excellent team player.
 Excellent communication skills.
 Excellent presentation skills.
 Excellent negotiation skills.
 Excellent data mining and using skills
 Excellent dealing with Microsoft office and Windows applications and MS Project.
 Helpful, friendly and persuasive
 "SMART" & Workaholic.
SE L F L E A R N I N G
 Adobe Flash Player
LA N G U A G E S
 Arabic (native).  English (very good Speaking, Reading and Writing).
AC T I V I T I E S A N D IN T E R E S T S
General Reading, listening and watching new technologies and inventions movies.
Sports Foot Ball in general, playing and watching football games, Gymnasium and body building as a Member in
Alexandria Union Club.
Reference Ready upon request.