Mohamed El Aouad has over 15 years of experience in IT and business analysis roles in the financial services industry, specializing in payment processing solutions and customer support. He holds a Master's degree in Information Systems Engineering and Management and has technical skills including networking, databases, programming, and information security. The document provides details of his professional experience, education, skills, and references.

1. MOHAMED EL AOUAD
MASTER OF SCIENCE
37 SE 4
TH
Ter Dania Beach, FL 33004
(561) 305-5362
Simohamed14usa@gmail.com
Senior IT Professional & Deployment Director
Respected professional with distinguished IT and Business Analysis career providing team leadership, processes &
procedures re-engineering, sales support, and customer relationship management to organizations. Combines
multilingual capability with strong technical qualifications to deliver best-in class customer service. Analytical problem-
solver; strength in implement ting complex payment processing solutions and process/ service improvements to
increase efficiency and capability throughout organizations. Core competencies include:
 Business Product Analyst
 Product Rollout & Support
 Relationship Management
 Problem Analysis & Resolution
 Advanced Information Security & tools
 Relational & Object Oriented DB
 Sales Engineering Lead
PROFESSIONAL EXPERIENCE
Director of Deployment
Merchant Services LTD, Miami FL (2016)
 Terminal, POS, Ecommerce, Mobile and Android programming/ deployment-Maintenance.
 Customer Support: Provide Technical Support
 Organization Inventory Maintenance : Procure merchant terminals , POS , software built & Maintain
inventory store room
 Managing and reporting Product Team
Sales Engineer & Senior Field Consultant
Wells Fargo MS, Fort Lauderdale FL (2011 to 2016)
Recruited and given overall responsibility to support the Florida Sales Region consisting of 40+ outside
Sales Consultants .Responsible for pre-and-post- implementation support for new merchants’ card processing
accounts. Install Credit Card processing hardware and software, and train clients on all aspects Payment Card
Processing, including sales, reconciliation, and PCI-DSS compliance vis a vis Ecommerce & TransArmor apps.
Selected Accomplishment:
 Recognized as a Senior Consultant / Sales Engineer by internal partners, customers and vendors to
identify and ensure appropriate design of solution and resolution of issues.
 Evaluated trial/beta products, and developed support protocol and SLA.
 Average of 16 new large accounts installations/ training per week in 2014
 Ecommerce Compliance and Web developing Interface.
Advanced Product Solution Analyst
First Data, Hagerstown MD (2002 to 2011)
Core competence include
 Provide best solution for new emerging businesses on card Processing hardware and software
 Troubleshoot Networking and Communication problems
 Designed, developed, and implemented IPN devices on DSL, Cable Modem, T1/T3.
 Install / program Wireless equipment thru Apriva (AT&T,Tmobile) carrier system.
 Network Advisor
 Maintain & supervise transactions travelling from merchant devices to authorization center.
 Troubleshoot hardware & Software.
 Download last Technology on broadband Credit Card machines and troubleshoot them
 Program Broadband &Wireless
 WIFI equipment implementation
 Install/ Configure/ troubleshoot variety of software application and their communication issues
 POS Terminal Help Desk
 Worked on project team from bankers and sales reps to guide IT solutions.
 Team Lead and Floor Walker in PC Tech department, level 2 relationship management.
 Reset User ACCOUNT ECOMMERCE
 Ethernet, RAS, cat5 patching, RJ11/RJ45, VPN

2. Fraud & Customer Service Associate
Citibank, Hagerstown MD (2000 to 2002)
Responsibilities included:
 Fraud Control
 Outbound calls
 Customer Relationship
Business &Internal Compliance / Courses
Industry and Business employee compliance include:
 Code of Conduct Course
 AntiTrust Compliance Online Training
 Data Information Security End of User Policy Acknowledgement & Certification
 Privacy of Personal Information.
 Information Security, PCI/DSS
 Preventing Workplace, Harassment and Discrimination.
 Code of Ethics.
 BSA, AML, OFAC Awarness 2015.
 BSA Customer Identification Program & Customer Due Diligence 2016.
 Fair credit Report Act 2016.
 Reporting Suspected Financial Abuse 2016.
 Management Concepts 2016.
 Advanced Security Implementation 2013.
 Managing Conflicts 2016.
Other Technical Skills
 Understanding How Analysis, Design and Implementation support the realization of a
Project.
 Installing, Configuring, Programming, troubleshooting most common advanced
terminal credit card machines ( Verifone, Lipman, FirstData, Hypercom…)
 Process owner in issues that concerns Account set up and deep technical issues.
 Assistance on a higher level to respond on calls coming from different Business
functions.
 Programming Languages &Developing: C, C+, Pearl, Pascal, Java …
 DBMS: Relational & Object Oriented Design. SQL. Oracle 11g. Database Developing.
 Information Technology oriented.
 Networking: Routers Configuration. Cisco Switches. Hubs. Bridges. Cabling and
patching. Troubleshooting Communication issues. Network Security Setup. Design
Network Structure before application.
 TCP/IP, DHCP, Static, IP subnetting, masking.
 Ethernet / LAN troubleshooting & configuration
 Operating System : Microsoft Windows ( Microsoft AX, XP, Vista, 7, 2003 Server), UNIX,
LINUX (Red Hat)
 Basic knowledge in programming in Operating Systems.
 Internet Gateway setup for Ecommerce business.
 Microsoft Office
 Cabling Infrastructure, hardware ( Racks, WICs, Pacthing..)
 Cisco data switches
 Process ownership On Complexed Communication issues to resolution
 Install / Configure software applications ( MS pos, Icverify4.03, PCcharge7.6)
 Support WAN/LAN setup
 Network Mapping when configuring Multi clients communication setup
Ethernet, RAS, cat5 patching, RJ11/RJ45, VPN
 Router setup/ configurations (cisco routers) . Access list etc.
 Excellent Documentation and Remedy Logs
 Information Security Management ( Vulnerability Assessment , Nessus , Nmap, retina,
etc..)
 WLAN and Ethernet Troubleshooting
 Relationship management
 Strong Communication skills and client relationship ( both verbal and written)

3. Education
Graduate Level
2010 to 2012 Harrisburg University of Science & technology - Harrisburg, PA
Master Degree : Information Systems Engineering & Management - GPA 3.75
Program Goal and Achievement :
 Manage and engineer or re-engineer the systems needed to support the current, and next,
Generation of digital enterprises.
 Undertake planning integration, security and administrative assignments in modern
Enterprises.
 Emphasize interdisciplinary knowledge from three active areas of work (information
systems, systems engineering, and management) to address practical problems; and,
 Be a thought leader in building and managing future systems.
ISEM Program and Skills
 Graduate Thesis and Applied Project : Cloud Computing and Ecommerce ( Approach on
Developing and Developed countries)
 Strategic Information Systems Planning Engineering and Management
 Architecture and Integration of Modern Enterprise
 Business Strategy and Management Principles
 Digital and Global Organizations
 Research Methodology and Writing
 Information Security Management
 System Analysis and Design
 Mobile Computing Applications and Platforms
 Project Game Design
 WEB, XML, Semantic Web, Information Concept Technology
 Project Management Principals
2009 to 2009 Shippensburg University - Shippensburg, PA
Master Program : Computer Science ( 9 Credits earned)
 Database Relational and Object Oriented
 Algorithm Design and Analysis
 Computer Architecture and Operating System
Under-Graduate Level
2002 to 2006 Penn State University - Mont Alto, PA
Associate in Information System Technology: Telecommunication /Networking
1993 to 1996 Special School of Informatics Casablanca, Morocco
Bachelor in Information System Technology: Analyst programmer
International Languages Spoken and Written
Arabic
Spanish
French
Professional Reference
Chris Civitello: Wells Fargo, MS -IT director (925) 658-2607
David Cash: Wells Fargo, Sales Engineer Implementation Manager (602) 326-2092
Naji Osman: Discover, Risk Compliance Manager (571) 455-2272