1. DUSTIN HAUGHTON An individual who…
11614 West Cocopah Functions in a purposeful manner in situations of uncertainty.
Avondale AZ 85323 Is passionate about improving processes and people.
(570)620-7215 Keeps the main goal in focus while thinking
analytically.
dustin1haughton@gmail.com Pro-active not reactive; an absolute team leader.
ACHEIVEMENTS AND AWARDS
• Finished the year of 2014 in the top 5 percent of directorate.
• Averaged $3,000 in points a month (not including surveys and other bonuses)
• To date I’ve earned 15 Centurion flags for maintaining overall high stats.
• To date I’ve earned 12 Value Generation Achievement flags
• Attended and spoke at the CEN Year End Town Hall in New York.
• Attended Ken Chenault off site Town Hall in Phoenix.
• Had the honor of being an apprentice for October 2013 new hire class.
• Was given the opportunity to host side by side listening with our various product
managers from our New York location.
• Assisted my directorate in call calibrations for weekly call listening and coaching.
• Appointed sales champion for my current team and given the chance to share best
practices and sales training.
SALES REPRESENTIVE
I am a highly motivated Sales professional. With 8 years plus of customer service and
sales, I am able to assist customers in a fast-paced environment with minimum
supervision. My strong verbal, written, and listening skills have helped me tremendously.
I am very comfortable interacting with all levels of the public. Problem solving quickly,
accurately, and efficiently will most qualify me for this position. More than anything, I
am committed to quality and excellent service. Working for American Express for over 3
years has given me the knowledge of working efficiently in a sales driven environment. It
also gives me the ability to multi-task in a fast paced team environment and the
knowledge of customer care that is needed to give each card holder an extraordinary
experience. As an RC2 Open Care Representative, I have developed a sense of integrity

2. and commitment to customer satisfaction as well as excellent communication,
presentation, interpersonal skills and problem-resolution skills.
CAREER DEVELOPMENT
Bank Of America
• Gained a deeper understanding of the financial market
• Excelled in sales and service
• Took on the role as an accountant and financial advisor
American Express (RC2 Open Core Rep)
• Assisting card members in managing their accounts and comprehending the
various benefits of their cards
• Positioning product offers that best benefit our card holders
• Competitively motivating my team to drive sales and results
Best Buy (home theater specialist) 5years
• Maintained detailed paperwork for inventory control. Operated automated
inventory equipment.
• Handled customer problems with patience and sensitivity.
• Worked with new customers in the development of new accounts and the
implementations of new systems
• Built and maintained customer relationships.
• Maintain above average for all categories of sales
Kolhs (sales rep) over a year
• Kept in touch and followed up with current and prospective customers to see
if they had any additional needs or concerns.
• At times I had to order, install, and service products that were delivered.
Sears (cashier) seasonal
• Processed sales quickly and courteously.
• Received payments from customers.
• Stocking any items that needed to be stocked to maintain inventory.