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Valbona Toci
3617 Calla Drive
Jacksonville, FL 32207
904-805-5903
vtoci17@gmail.com
SUMMARY
 Experienced Financial/Risk Crimes Professional
 Data mining for fraud detection
 Subject Matter Expert (SME) in Anti Money Laundering (AML) Remediation, KYC
 Skilled in Transaction Monitoring,AlertAnalysis,Customer Due Diligence(CDD), Financial CrimeInvestigations
 Regulations:USA PatriotAct, Bank Secrecy Act (BSA)
 AML systems: Actimize, Enterprise CaseManagement (ECM), Tableau, ListScreening
 Trainer: AML compliance,BSA, Customer Due Diligence(CDD) Enhanced Due Diligence
 Language fluency in Spanish,Albanian
EXPERIENCE:
EY (Ernst & Young) 04/2016 – present
Financial Crimes Compliance Analyst
 Performs KYC account verification in accordancewith USA PatriotAct, Bank Secrecy Act (BSA) standards and AML regulatory
rules.
 Completes extensive due diligencerisk investigations usinginternal/external databases for mitigation of financial,and
reputational risks of customer.
 Executes clients screeningfor politically exposed person (PEP), negative news, and OFAC for clientKYC remediation.
 Subject Matter Analyst(SMA) specializingin trainingnewhires on ECM system knowledge and Cash Vaultanalysis.
 Examines bankingtransaction data,and fraud alerts tools for pinpointing possiblesuspiciousmoney launderingactivity.
 Researches, and evaluates financial investigativeinformation, and evidence-based data to formulate AML case
recommendations.
 Manages complex cases,producing high-quality work in top 10%, with minimal errors performed under strictdeadlines.
 Creates procedural guidancedocumentation for knowledge baseused in cross trainingof teams.
 Prepares “high risk activity”customer narratives for determination of SuspiciousActivity Reports (SAR), EDD, and the AML risk
impactto client.
Citi Bank 01/2015 – 03/2016
Senior AML Analyst
 Analyzed alerts and investigated transactional activities for detection of money laundering activity,and terroristfinancing.
 Employed Data Mining databaseanalysis for capturingoutliers,fraud alerts and transaction monitoring.
 Prepared escalation findings for probablefiling of SAR’s on anomalous activity.
 Performed EDD on high risk customers to reduce reputational,transaction,and compliancerisks.
 Identified and escalated cases exhibiting “red” flags and suspicious patterns associated with bank money laundering.
 Handled multiplecaseinvestigations simultaneously whilemeeting timely deadlines.
 Used ACTIMIZE software, customer records, external data, public sourceinformation for AML caseanalysis.
 Served as “transaction monitoring”specialist demonstratingexpertisein CDD and EDD investigations,and escalations.
ING/Voya Financial 09/2008 – 01/2014
Bilingual Team Lead Retirement Specialist/ Fraud Investigator
 Team lead for problem resolution and fraud investigations of retirement plan accounts.
 Provided Spanish to English translation of corporate documents & correspondence.
 Conducted quality audits on team member as recommended areas for improvement to management as quality team lead.
 Led fraud investigations for customer accounts, utilizing internal/external systems for research factfinding.
 Trained new hire bilingual customer service associates on retirement plans, and system procedures.
 Resolved 3rd level support escalation calls.
EDUCATION:
Everest University,Jacksonville,FL - Magna Cum Laude

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My resume 10 2018

  • 1. Valbona Toci 3617 Calla Drive Jacksonville, FL 32207 904-805-5903 vtoci17@gmail.com SUMMARY  Experienced Financial/Risk Crimes Professional  Data mining for fraud detection  Subject Matter Expert (SME) in Anti Money Laundering (AML) Remediation, KYC  Skilled in Transaction Monitoring,AlertAnalysis,Customer Due Diligence(CDD), Financial CrimeInvestigations  Regulations:USA PatriotAct, Bank Secrecy Act (BSA)  AML systems: Actimize, Enterprise CaseManagement (ECM), Tableau, ListScreening  Trainer: AML compliance,BSA, Customer Due Diligence(CDD) Enhanced Due Diligence  Language fluency in Spanish,Albanian EXPERIENCE: EY (Ernst & Young) 04/2016 – present Financial Crimes Compliance Analyst  Performs KYC account verification in accordancewith USA PatriotAct, Bank Secrecy Act (BSA) standards and AML regulatory rules.  Completes extensive due diligencerisk investigations usinginternal/external databases for mitigation of financial,and reputational risks of customer.  Executes clients screeningfor politically exposed person (PEP), negative news, and OFAC for clientKYC remediation.  Subject Matter Analyst(SMA) specializingin trainingnewhires on ECM system knowledge and Cash Vaultanalysis.  Examines bankingtransaction data,and fraud alerts tools for pinpointing possiblesuspiciousmoney launderingactivity.  Researches, and evaluates financial investigativeinformation, and evidence-based data to formulate AML case recommendations.  Manages complex cases,producing high-quality work in top 10%, with minimal errors performed under strictdeadlines.  Creates procedural guidancedocumentation for knowledge baseused in cross trainingof teams.  Prepares “high risk activity”customer narratives for determination of SuspiciousActivity Reports (SAR), EDD, and the AML risk impactto client. Citi Bank 01/2015 – 03/2016 Senior AML Analyst  Analyzed alerts and investigated transactional activities for detection of money laundering activity,and terroristfinancing.  Employed Data Mining databaseanalysis for capturingoutliers,fraud alerts and transaction monitoring.  Prepared escalation findings for probablefiling of SAR’s on anomalous activity.  Performed EDD on high risk customers to reduce reputational,transaction,and compliancerisks.  Identified and escalated cases exhibiting “red” flags and suspicious patterns associated with bank money laundering.  Handled multiplecaseinvestigations simultaneously whilemeeting timely deadlines.  Used ACTIMIZE software, customer records, external data, public sourceinformation for AML caseanalysis.  Served as “transaction monitoring”specialist demonstratingexpertisein CDD and EDD investigations,and escalations. ING/Voya Financial 09/2008 – 01/2014 Bilingual Team Lead Retirement Specialist/ Fraud Investigator  Team lead for problem resolution and fraud investigations of retirement plan accounts.  Provided Spanish to English translation of corporate documents & correspondence.  Conducted quality audits on team member as recommended areas for improvement to management as quality team lead.  Led fraud investigations for customer accounts, utilizing internal/external systems for research factfinding.  Trained new hire bilingual customer service associates on retirement plans, and system procedures.  Resolved 3rd level support escalation calls. EDUCATION: Everest University,Jacksonville,FL - Magna Cum Laude