Bernadette Obi has over 15 years of experience in loan processing and servicing, including positions at Accenture, Wells Fargo, and CIT Group. She has expertise in loan packaging, documentation review, fraud prevention, and utilizing risk management tools. Obi holds an MBA in Security Management and a Bachelor's degree in Business Administration and Finance.

1. 2110 Cindy Creek Lane
Charlotte, NC, 28216
(980) 875-1632
Email: obibn@yahoo.com
Bernadette Obi
Summary Loan Servicing Specialist with exceptional loan processing experience in Fortune
500 companies proficient in account resolution, fraud prevention, with extensive
knowledge in utilizing risk management and modification tools for Conventional
and FHA loans. Excellent organization, analytical, time management, research,
problem solving, detail and deadline oriented, interpersonal, oral and written
communication skills.
Accenture Charlotte, NC
August 2015 – Present
Home Loans Servicing Specialist
 Ensure the timely and accurate packaging of all loans originated by loan officers.
 Review file documentation and make sure all items needed are requested.
 Order and coordinate loan documents.
 Gather information for each file from pre-approval to pre-closing.
 Input loan information into the system for processing.
 Ensure that all loan documentation is complete and accurate and complies with company
and bank policies.
 Verify loan documents including income credit appraisal and title insurance
 Prepare final documents for submittal to underwriting.
 Meet crucial deadlines requested.
 Communicate with borrowers and third party vendors.
Randstad (Client: Wells Fargo) Charlotte, NC
August 2014-August 2015
Research/Remediation Specialist – Post Settlement
 Review mortgage documents within FHA/VA/USDA Settlement Department to ensure
documents are in compliance with company policies and government regulations.
 Research, analyze and review monthly loan issues files to resolve ARRP/County rejects.
 Communicate recommendations for pending issues to senior management.
 Take ownership of assigned tasks to completion to ensure business and customer satisfaction.
Loan Servicing Specialist III – Reject Review Exception Team
 Review mortgage documents within FHA/VA/USDA Settlement Department to ensure
documents are within company and investor guidelines.
 Research and review files utilizing government website to provide accuracy creating modification
document per county and investor guidelines.

2.  Analyze workout options for HAMP and NON-HAMP files and running evaluation tools to
correct calculation errors
 Manage pipeline and maintain quality on files to ensure documents provided to customers are
within department expectations.
FORTIRA (Client: CIT Group) Charlotte, NC
October 2013-April 2014
Lockbox Associate
 Performed data entry, fee balancing and processed third party client payments.
 Analyzed and processed large dollar monetary contributions for special account holders.
 Maintained department quality standards and performed duties in accordance to lockbox
processing procedures.
Wells Fargo Charlotte, NC
March 2006-July 2013
Accounting Clerk
 Reviewed customer transactions to ensure information was accurate and account balances
adjusted to apply proper debits and credits.
 Identified fraudulent or suspicious transactions and worked with other business partners
for resolutions.
 Reviewed check deposits and travelers’ check for fraud through image and item
processing system.
Preferred Skills in:
 EDGE
 FRAUD DETECTOR
 DATAVISION
 STATUSMART
 WHITEPAGES PRO
 ICMP
 SLOAD Tool
 LMWO Tool
 HUDPC Tool
 Web Track
 First Docs
 MS Office
 Share Point
Education Security Management
Masters of Business Administration / Keller Graduate School of Management
Business Administration & Finance
Bachelor of Science / University of Houston - Downtown