This document contains a resume for Nehal Amer Abd El-Sattar, an Egyptian seeking an administrative position. They have a Bachelor's degree in Commerce from Ain Shams University and experience as an administrative assistant and trainee. Their skills include proficiency in English and Arabic, Microsoft Office, and relational database design. They seek to utilize their skills while gaining international exposure and experience.

1. NEHAL AMER ABD EL-SATTAR
Address :101 El Safa St. – Omar Ebn El-Khattab Neighborhood - Gesr
El-Suez - Cairo, Egypt.
Cellular: (+2010) 9124-3910
E-mail: nehalzeid54@gmail.com
Personal Details
Birthday : April 18, 1991
Marital Status : Single
Objectives
Seeking a challenging position in a dynamic reputable organization
where I get to utilize
& improve my skills, gain international exposure & experience
while enjoying work security &stability in a friendly work
atmosphere
Education
Bachelor of Commerce (May, 2013)
Faculty Of Commerce – Ain Shams University (Cairo, Egypt)
· Major: Accounting
· Minor: Business Administration & Management
Experience
 Administrative Assistant to financial controller at Concorde el
Salam Hotel, Heliopolis, Cairo September 2014 – Present.
•Receive & distribute both incoming mail & e-mail.
•Handling internal & external correspondences.
•Types reports.
•Maintains the filling system of the department.
•Responsible for ordering, issuing & maintenance control over all office supplies.
•Responsible for composing of memos, letters in Arabic & English.
•Assist Accountant staff in clerical aspects.
•To give full cooperation to any clients requesting assistance.
•Tracing & follow up on daily assignments.
•Taking the minutes in Accounting Meeting.
•Handle internal and external business trips for all Managers.
•To check and review all the contracts and update files.
•To insure that any new instructions are given to all concerned departments.
•Translating all necessary documents from Arabic to English as vice versus.
•Follows up the FF&E.
•Enters Attendant Sheet schedule of Accounting Office staff to the computer.
•Prepare weekly General Storeroom requisition for the Finance Department by
Marital Control.
•Responding to guest’s complaints.

2.  Trainee at Egypt Air (August 2011 October 2011).
· Own and manage the client relationship: resolving calls efficient and effectively.
· Ensure service level agreements are met and maintained.
· Work as part of a team to ensure offering world-class Customer
Service at all times.
· Be proactive in regards to the improvement of processes
and Procedures.
 Trainee at Ceramic Gloria (July 2012 - October 2012).
· Create and promote an environment that fosters both
individual and team advancement to ensure the outstanding
delivery of customer service.
· Handling all assigned marketing tasks.
· Attendance and punctuality.
· Maintain professional work relationships with
colleagues, supervisor and Mangers
Skills & Abilities
Language Skills:
· Arabic (Mother tongue)
. English: Very Good Command in Both Writing, Reading and Speaking English
Computer Skills:
 Relational Database Design
 2778 Writing Queries Using Microsoft® SQL Server2008 T-SQL.
 10267A Introduction to Web Development with Microsoft® Visual Studio® 2010
 10264 Developing Web Applications with Microsoft Visual Studio 2010
 10265A Developing Data Access Solutions with Microsoft® Visual Studio® 2010
 Full acquaintance with MS-Windows (XP & 7) as well as MS-Office programs
(Word, Excel, Access & PowerPoint)(2003 – 2010)
 Proficient internet surfer, got a good hang of searching online and
following up with the news.

Independent coursework:
.Global Marketing
.Marketing Essentials
.Sales Negotiation
.Negations skills
.Introduction to Effective Presentations
.Basho Sales Training
.Customer Service via Phone and Email
.fundamentals of Selling.
Certificates
.Developing Windows Azure and Web Services
.Microsoft License 10815313 May 2014
.Programming in HTML5 with JavaScript and CSS3 Specialist
.Microsoft License 10815313 April 2014
.Developing ASP.NET MVC 4 Web Applications
Interests
.Creative writing, Social networking, Reading, Watching movies, collecting
visiting/greeting card, Exercising and body building