Microtalk is a UK-based MVNO provider established in 2008 that offers reliable and flexible mobile virtual network services through their own network. They have a growing customer base and offer partners full control over branding, rates, and customer service through their online portal. Microtalk's network utilizes redundant data centers and premium carriers to ensure high reliability.

1. C O N F I D E N T I A L
Your Brand. Our Network
MVNO Services
Call danny on 00447872962309 or email danny@microtalk.co.uk

2. Microtalk is a Reliable Partner
• Established 2008, privately owned by experienced telecom management team,
17 employees
• Sales – growing and profitable (no debt)
2010 £0.76M 2011 £1.25M 2012 £4.52M
• Strategy
– Telecom technology business
– Sell via channel partners
– 3 market focus: Business; Call Centre Services; International Calling
• Ethos
– Fair, open, honest, transparent
– Small enough to be flexible, large enough to be capable
• Offices
– Sales – London, India, Philippines
– Software development team – India
– 24/7 Network Operations Centre - India
Call danny on 00447872962309 or email danny@microtalk.co.uk

3. High Reliability Network
• Two, fully redundant, identical
data centres with real-time load
balancing, switch clusters and
database duplication between
sites
• Two separate bandwidth providers
for all interconnects
• No single point of failure
• 24/7 Network Operations Centre
• Data centres certified to ISO27001
(Security), ISO9001 (Quality),
ISO14001 (Environment), 22301
(Business Continuity), PCI DSS
(Data Security)
Call danny on 00447872962309 or email danny@microtalk.co.uk

4. Licenced by Ofcom to operate
telecommunications services and to hold all UK
number ranges
Accreditations
Registered with Phonepay Plus in the UK for
the provision of premium rate phone services
Member of the UK telecommunications
dispute resolution service
Our Managing Director is a Chartered
Engineer and Member of the Institute of
Engineering and Technology and Member of
the Institute of Directors
Member of RIPE (one of 5 regional internet
registries) and holder of our own IP address range
for increased network reliability and performance
Member of the London Internet Exchange with
direct connectivity to 400+ bandwidth providers,
ISPs and telco members
Call danny on 00447872962309 or email danny@microtalk.co.uk

5. Business-Class MVNO• Operates on O2 network
– SIM works in any unlocked or O2-locked device
– O2 number range (included in all bundles and
x-network mins)
• 2G and 3G
• Voice
– All outgoing calls terminated by Microtalk through premium Tier-1 carriers
only (primarily BT)
• SMS
– All outgoing SMS terminated by Microtalk through premium routes
• Data
– Delivered by O2, with balance control from Microtalk billing systems in real-
time
• Voice mail
(All incoming calls and SMS to the SIM’s number go in to O2 network and are delivered directly to the SIM
by O2 – there is no option for Microtalk to intercept this traffic)
Call danny on 00447872962309 or email danny@microtalk.co.uk

6. Short Codes
• 121 Voice Mail
• 122 Voucher Claim
• 123 Customer Service
mapped through to your customer service number
• 124 Balance Check
• Additional custom IVR voice services can be
built on short codes e.g. credit card
processing, competition entry, order tracking
Call danny on 00447872962309 or email danny@microtalk.co.uk

7. Partner Benefits
• 100% customer ownership
• 100% your brand
– On SIM plastic and on phone handset as network operator
reminding customer every day that you are the telecom supplier
• 100% your rates
– Bill through your own billing system
– Opportunity for on-net offers to get all customer business between
CPS, SIP, hosted and mobile
– Bundle design
• 100% your customer service
– Puts you in control of support
– Your customers never contact the mobile network
Call danny on 00447872962309 or email danny@microtalk.co.uk

8. Partner Benefits
• Full service control
– opportunity for service differentiation against competition
– tell us your requirements and we’ll see if we can build them
• Offer savings to your customers
– High quality and very low cost international calls from a mobile
– UK 08 and 09 at same rates as from landline
• We make it easy
– Mobile service complexity handled by Microtalk
– Easy to use portal for service management
– CPS voice Partners can access the mobile market with their
existing systems and knowledge
Call danny on 00447872962309 or email danny@microtalk.co.uk

9. Machine to Machine (M2M)
• Massive growth in machine internet connectivity via mobile
data
• Example markets (‘internet of things’):
utilities, healthcare, security and surveillance, meters, payment
terminals, smart home services, alarms (security, lone worker, panic
buttons, medical), vehicle tracking, animal tracking, pay how you drive,
delivery services, installation and maintenance worker management,
remote equipment monitoring, vending machines, landline backup…
• Service Options:
– M2M UK - O2 UK network only
– euro|meshTM – UK and Europe-wide mobile data
and SMS SIM which always links to the strongest signal
from every UK and European mobile network giving
the best possible coverage at all times
Call danny on 00447872962309 or email danny@microtalk.co.uk

10. SIMs
• Standard product - White Combi SIMs
– available ex-stock (up to volumes of several thousand,
depending on stock level at any time)
– No minimum order
• Optional Branded SIMs
– Plastic printing
– Service Provider Name on phone
– Lead times:
• 1 to 2,500 (1 week)
• 5000+ (8 weeks from design sign-off)
• SIM Plastic Options
– Standard (2FF)
– Combi (2FF & 3FF)
– Nano (4FF)
Example Branded Combi SIM
Call danny on 00447872962309 or email
danny@microtalk.co.uk

11. NEW – SIM Branding
• Microtalk has invested in SIM personalisation
equipment to be able to offer low volume, full
Partner branding
• Economic for 1 to 2,000 SIMs
• Service Provider Name (SPN) displayed on the
phone
• Printing – 1 or 2 sides
• 24 hour sample turn-around
Call danny on 00447872962309 or email danny@microtalk.co.uk

12. Partner Portal
• Enables Partners to operate own MVNO through a simple interface –
we manage the complexity
• Interface to manage all Microtalk services
– SIM provisioning (individual, batches, voice, SMS, data)
– Resellers and
sub-resellers
– Tariffs
– Vouchers
– Credit
– Pre or post pay
– CDRs
Call danny on 00447872962309 or email danny@microtalk.co.uk

13. Device Management
• Partner portal supports remote device
management tools to configure data
services
APN settings:
Account Name: mobiledata
Username: leave blank
Password: leave blank
Call danny on 00447872962309 or email danny@microtalk.co.uk

14. Customer Interaction
• Configurable in Partner portal:
– Welcome SMS (at 10am following first call)
– Voice mail notification SMS
Call danny on 00447872962309 or email danny@microtalk.co.uk

15. Partner MVNE Licence
• Any partner can be a Mobile Virtual Network
Enabler i.e. you can set up multiple MVNOs
under your account
• Portal supports 3 levels of MVNOs (Resellers)
• Full MVNO branding at any level
Call danny on 00447872962309 or email danny@microtalk.co.uk

16. Post-Pay Billing
Partner can chose pre-pay or post-pay billing
• Post-pay
– Partner must have own billing system to send out
monthly invoices and own Direct Debit / Card
payment processing (we can introduce suppliers)
– Partner downloads daily or monthly CDRs from
Microtalk FTP to offer single bill
– Can use Microtalk system to
manage real-time credit
limits and fraud risk
Call danny on 00447872962309 or email danny@microtalk.co.uk

17. Pre-Pay Billing
• Voice billing options
– Per second, per minute
– Connection charge
• Bundles
– Partner defines bundles in the form:
£A per 30 days for B mins, C SMS, D Mb
– Voice and SMS can include any destinations
– Multiple destination bundles supported e.g. 200 UK mins
plus 50 Nigeria mins
– Out of bundle items charged from additional credit on
account
– Bundle (tariff) selectable by SMS from customer and
through Partner Portal
– Bundles are a Partner retail option – Microtalk does not
offer bundles and charges wholesale usage per minute,
SMS or Mb

18. Pre-Pay Payment Collection
• Microtalk vouchers
– Partner generates in portal, 16 digit PIN, any £ value
– Redeemed through 122 short code and IVR
– Partner distributes on-line or via scratch cards through own distribution network
• Paysafecard
– 16 digit PIN, £10, £25, £50, £75 or £100.
– Customers buys at shops (through 25,000 PayPoint terminals)
– Redeemed through SMS (text PIN to 07788 111222) or one|account
– Partner opens merchant account (very low cost Vs PayPoint account)
• Paypal
– Partner requires Payments Pro merchant account
• Credit & Debit Cards
– Partner requires merchant account
– Automation through Secure Trading (to all major card processors inc
WorldPay/Streamline and Barclays) or CardSave
Call danny on 00447872962309 or email danny@microtalk.co.uk

19. one|accountTM
• End-user portal
• Login process only requires SIM mobile number (system sends
password by SMS)
• All services presented through a single account
– one balance, one payment, one set of call records
– Mobile, two-stage (PIN and PIN-less), VoIP, Magic Numbers, callback
• Unbranded – embed in
partner web site with
simple URL
• Security managed by
Microtalk
• Each menu item switched
on or off as required by
Partner
Call danny on 00447872962309 or email danny@microtalk.co.uk

20. Routing Options
• Calls
– 2 UK options:
• all landline, mobile and NGN, or
• limited to 01,02,03 and mobile
– 2 International options:
• highest quality (suitable for B2B, guaranteed CLI)
• best cost – suitable for consumer low cost international calling (CLI not guaranteed)
– If partner operates own voice network and switches:
• partner may terminate some or all calls
• Microtalk will charge for A-leg (Radio Leg) delivery
• Still able to use Microtalk BSS/OSS (partner gives Microtalk rates to charge
customers)
• Microtalk able to bill Partner’s customer with Partners dial code list
• SMS
– If partner has own SMS gateway
• partner may terminate SMS
• Microtalk will charge for A-leg delivery
• Still able to use Microtalk BSS/OSS
Call danny on 00447872962309 or email danny@microtalk.co.uk

21. Limitations
• Porting
– In – not supported until Q3 2014
– Out – supported now
• MMS
– supported (no plans to support)
• Roaming
– supported until Q3 2014
(Currently in development)
• Blackberry
– No Blackberry services supported
– Very difficult to set up Blackberry phones to use MVNO data services
• Devices
– Apple devices tend to display the SPN as the underlying network name plus
the MVNO e.g. O2 Microtalk
– Partner responsibility to source and supply handsets
(Microtalk can introduce finance partner)
Call danny on 00447872962309 or email danny@microtalk.co.uk

22. 1 Week Set Up
• Sign our standard MVNO agreement
• We’ll give you access to your account, SIM
portal and 3 of your branded SIMs in 1 week
• Portal training
• Order first customer batch of SIMs
• Start selling to your customers
Call danny on 00447872962309 or email danny@microtalk.co.uk