tw telecom is a major provider of telecommunications services in the United States, including metro Ethernet and a national fiber optic backbone. They focus on providing exceptional customer service and have over 80% of customers who recommend them. They own one of the top 3 metro Ethernet networks and have a large local fiber optic network connecting nearly 10,000 buildings. Their target customers include medium and large enterprises, carriers, government entities, and systems integrators.

1. tw telecom Corporate Overview
We know your
network.
But we also know
your name

2. 2
We are
tw telecom
An obsession with delivering exceptional
customer care.
Instead of bureaucracy and runaround, you get
committed people who listen carefully, respond
quickly and make things happen.
Maybe that’s why over 80% of our customers say
they’d recommend us with confidence—a
remarkably high number for any industry, let alone
ours.

3. 3
A Unique Set of Network Assets
• One of the Top 3 Metro Ethernet Providers for U.S. Businesses
• National footprint interconnected with fiber and 10 Gig IP
backbone

4. 4
A Fully Differentiated Asset
• Massive Local Optical
Network
• Connecting nearly 10,000
enterprise buildings
• Largest competitive fiber
based provider (lit
buildings)
• True fiber based
alternative to the
incumbent
• Managed Quality of
Service
• Robust portfolio of
services

5. 5
National
Multi-City
Multi-Location
Regional
Multi-City
Multi-Location
City Wide
Multi-Location
Single
Site
Our Customer Focus
Connectivity
Managed
Solutions
Reach ApplicationsCustomers
Fortune
1000
Large
> 500 Seats
Medium
< 500 Seats
SME
< 100 Seats
Complex Managed
Solutions
Storage, Distributed
Data Centers, DR/BC,
Imaging, Enterprise
Apps (CRM, ERP),
VPN
Enhanced
Connectivity
Medical Image,
VoIP VPN
Simple
Package
tw telecom’s
“Sweet Spot”
Bringing unique value to the enterprise

6. 6
tw telecom
Customer Strategy
• Medium & large enterprises in target
vertical markets such as healthcare,
finance, hospitality, higher education
and manufacturing
• Carriers, wireless providers, Internet
and Content service providers
• Government – Federal, State and
Local entities
• Systems Integrators needing robust
data services
Growth Strategy
• Invest in our networks, our products,
our systems and our people
• Create powerful portfolio of innovative
solutions
• Leading product portfolio, with a
differentiated local fiber infrastructure,
delivering a robust MPLS IP network
• Differentiated and unique customer
experience which customers value
• Solutions approach helping customers
win

7. 7
tw telecom – A Corporate History
1993 1996 1998 2000 2001 2003 2006
Time Warner Communications
Formed as a JV between U S
WEST and Time Warner Cable
to deliver residential cable
telephony
(April 1993)
Time Warner
Communications renamed
Time Warner Telecom
Larissa Herda named
President and CEO
(July 1998)
Time Warner Telecom
completes purchase of GST
Communications, expands into
15 new markets
(January 2001)
Time Warner Telecom announces
expansion into 5 new markets -
Minneapolis, Chicago, Atlanta,
Columbia, Denver
(May 2000)
Time Warner Telecom
completes over 30 network
expansions, increasing market
footprint to 44 Markets
(2003 through 2006)
Time Warner Telecom
separates from Time
Warner Cable
(July 1998)
Time Warner Telecom
acquires Xspedius
Communications, expands
into 31 new markets
(October 2006)
2008
Time Warner Telecom
becomes tw telecom
(July 1, 2008)

8. 8
Critical Differentiators
• We strive for world class customer care
• Local management – sales & operations, coupled with 2
national operations centers create a unique coverage
model
• We operate our own fiber network
• Over 70% within the metro
• Ability to construct unique footprint, scale bandwidth,
deliver robust array of network services
• We offer a unique set of products and services
• Industry leadership position in Ethernet Services –
metro and wide area

9. 9
My Portal – Transactional Services
• Comprehensive services “dashboard”
• Allows customers to track and manage ongoing business with tw
telecom
• On-Line access to variety of activities
• View Invoices, Pay Bills, Track Orders, Manage Circuit Inventory,
Initiate and Manage Trouble Tickets
• Delivers proactive level of customer care to facilitate a better service
experience
TW TELECOM

10. 10
My Portal - Performance Portal
• Network performance
data delivered
graphically to highlight:
• Network bandwidth
utilization
• Quality of network
services
• Enabling applications
management
• Compliments existing
enterprise network
management infrastructure
to improve total service
management
• Circuit by circuit level detail
for Ethernet, MPLS IP VPN,
Internet Access services

11. 11
Products and Services Strategy
Voice & Data
Integrated Access
VoIP
Business
Class
Storage
Transport
Security & IP
VPN Services
Managed Services - 24x7x365 Monitoring & MaintenanceManaged Services - 24x7x365 Monitoring & Maintenance
DDos Mitigation
Anti-Virus
Anti-Spam
Unified
Messaging
Transport & Wavelengths
DS-1, DS-3, OC-3, OC-12, OC-48, OC-192
Switched Services
Digital Trunks, Primary Rate Interface, LD, 8XX Tandem
IP Services
Internet Access to 1 Gig
ERP CRM Storage Supply Chain
NLAN
Metro
Ethernet
Foundational
Network
Services
Managed
Bundled
Services
Managed
Applications
Partner
Opportunities
Available Today
Planned or
In Progress
Extended NLAN
(WAN Service)
Co-location Infrastructure and Services

12. 12
Service portfolio supports wide range of enterprise applications & requirements
• Internet Access, Voice over IP, National Ethernet, Data Center Storage
• Scalable bandwidth from 1 Mb to 10 Gig
• Ethernet over Copper facilities for cost effective branch office connectivity
Metro Ethernet Services Portfolio

13. 13
Convergence
> 100% Bandwidth Increase
20 – 30% Savings on Monthly Spend

14. We know your
network.
But we also know
your name
14
Thank You