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Improving the effectiveness and productivity of your mobile workforce – Why Vodafone? Mark Brooks Business Development Manager Vodafone Northern Ireland
Agenda ,[object Object],[object Object],[object Object],[object Object]
Vodafone : A history of leading the mobile market   A brand associated  with firsts 1985: First mobile phone call made 1991: First to launch a digital service 1993: First high street store 1994: First text message sent 1999: First operator with 5 million  customers 2001: First 3G roaming call 2008: 269 million customers worldwide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The BlackBerry Storm  - exclusive worldwide to Vodafone 
Investing in our  Network Network Footprint High Network Quality 1 2 3 Why Vodafone?  For our network
Key facts about our Network Footprint Vodafone launched the UK’s 1st  3G broadband (HSPDA) Network 2G: 99.7% UK Population 3G: 81% UK Population  & 750 cities/towns   Sept 2008: World’s first mobile operator to achieve BS 25999 certification for continuity management http://www.continuitycentral.com/news04180.html # 1 mobile provider for UK businesses - 46% of UK businesses trust us Our Focus is improving speed across the footprint – 1.2  >  3.6  >  7.2Mbps Leading expertise in 3G – 1 st  UK GSM operator to launch 3G  In Northern Ireland the P.S.N.I, Ambulance and Fire Services have have a combined 5000+ users New 5,500 3G sites in the UK More worldwide coverage than any other UK network -192 countries We reached our 3G license obligation of 80% coverage 9 months earlier than required by Ofcom 
High Network investment = high quality Focus on increasing network capacity Working with strategic partners – Alcatel Lucent, Ericsson  world leading technical expertise Coverage Capacity Future Proofing World leading Vodafone Evolved Core Network (ECN) ,[object Object],[object Object],[object Object],[object Object],Speed  Driving the standards for new generation  4G technologies – 100Mbps!  In numbers : Rollout of high speed mobile coverage sites  throughout the UK network Future seamless switching from  mobile to fixed corporate networks,  Small coverage solutions (VAP) for use  in the home or office (Q1-mid 2009)
Vodafone 3G network – Superior Quality * Largest trial of its kind to be done in the UK. Performed Independently by LCC international ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Press Release: http://www.vodafone.com/start/media_relations/news/local_press_releases/uk_press_releases/2007/independent_trials.html ,[object Object],[object Object],[object Object],[object Object],[object Object],Competitor A Competitor B Competitor C Competitor D
Investing in  Customer Management Dedicated  Support and  Account  Management Continuous Quality  Monitoring 1 2 3 Why Vodafone?  For our account support
Customer Service and Account Management - reasons to do business with Vodafone  N.I. based support in Imperial House, Donegall Sq East, Belfast Speak to a familiar local voice; dedicated team accessible via a dedicated number Direct access to a specialist billing team in Belfast to address any billing related queries Our target #1 : to answer 95% of all your calls within 3 rings Loans : try our products and services  for 30 days before buying them A dedicated field based local Account Manager delivering regular reviews Order anything before 4pm and we will deliver it next working day
Customer service can give you more reasons  to do business with Vodafone .. Our SLA is to resolve any email queries within 24 hours All our mobile phones have a  24 month warranty Easy routes of escalation  if ever needed ,[object Object],[object Object],[object Object],We invest in our people : - regular  training directly from the handset manufacturers and from technical specialists
Award winning Services and People! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data  Solutions Voice  Solutions Services and  Advanced  Solutions 1 2 3 Why Vodafone?  For our Solutions and Services for your business
Mobility – we can help you mobilise your people, and  your business Why mobilise?  Time ROI   Return on Investment (e.g. productivity, efficiency gains) Mobilising People Mobilising Processes Many organisations find themselves at this point due to the perceived complexity of mobilising processes Mobile phones for senior execs Roll-out across organisation (voice & text) Mobile email pilot Deployment to senior managers Roll-out to key mobile employees Mobile access / application pilot Mobile access / application roll-out Multiple application deployment
Why would I mobilise my workforce? Retaining staff Attracting talent Enhanced customer service Increased productivity Business continuity Travel/Property 73% of Britons would be more likely to choose a business supplier that made its staff available outside normal working hours and more than 50% would pay extra for the privilege  Source: Avaya BT flexible workers are 20% more productive than their office based colleagues  Source: BT Workstyle case study 73% of workers regard the ability to flexi-work as a deciding factor in choosing a new job  Source: Microsoft “ Our competitive advantage depends on mobile products and services that support virtual teams. It means that being geographically dispersed or physically relocated from our office makes zero difference to our productivity.” Tina Southall, Sales Director, Northern Europe, Vodafone Employee absence is down from 4.4 days to 3.3 days and staff turnover down from 16.5% to 10%  as a result of flexible/mobile working Source: Scottish Legal Aid Board 70% of staff in BT work flexibly and 13% are home based leading to savings of £500m on office costs Increase revenue Reduce cost
Data Solutions – Mobility, ease of use, technology  leadership  Our range of devices constantly evolves USB sticks and data cards BlackBerry Mobile  Email Mobile  Broadband Fixed  Broadband Router USB adaptor Others Satnav Embedded Wireless router BlackBerry Windows Mobile Mobile Broadband HSDPA, HSUPA  Range of  data bundles Exclusive devices Fixed Broadband for home or office Netbook Windows  Mobile Low cost  email devices  Other email  solutions Cost Predictability Exclusive Exclusive
Vodafone offering: Dell Inspiron Mini ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Dell 2 year collect and return Warranty Microsoft Works 9 (productivity suite) Software Dell Inspiron Mini Name 3 hours Battery life Webcam built into screen (0.3MP) Camera Intel Atom 1.6GHz  Processor Bluetooth, WiFi, 3x USB ports, built-in memory card reader Connectivity Glossy black Colour 0.99kg Weight 8.9” SVGA Screen 1GB Memory 8GB SSD (solid state drive – no moving parts) Storage 7.2Mbps built-in mobile broadband  Embedded Windows XP OS
Why its worth talking about the USB Modem Stick Pro ,[object Object],[object Object],[object Object],[object Object],New Unique in  market
Introducing the exclusive Vodafone BlackBerry Storm Introducing the new BlackBerry Storm ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Touch of Class…   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incredible Versatility ,[object Object],[object Object],[object Object],[object Object],[object Object]
And above all…   ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Vodafone Secure Remote Access Visual indication of bearer  network availability   Black = bearer available,  Green = bearer connected Progress indications during connection End user messaging   and policy compliance  indicators
Cost - Can You Afford Not To Mobilise? IDC  –  “…Mobile professionals reported an average of 45 minutes of dead time per day..” RIM  –  “….Remote access to email saves 53 minutes per day….” Fujitsu  –  “…..Average payback for many mobile applications is between 4 to 6 months…” Cisco  –  “…..Workers with mobile LAN access could save an average of up to 8 hours per week compared to those users restricted to fixed access….”
Points to ponder ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You Make the most of now

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Vodafone NI, ITC Developments in 2009

  • 1. Improving the effectiveness and productivity of your mobile workforce – Why Vodafone? Mark Brooks Business Development Manager Vodafone Northern Ireland
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  • 4. Investing in our Network Network Footprint High Network Quality 1 2 3 Why Vodafone? For our network
  • 5. Key facts about our Network Footprint Vodafone launched the UK’s 1st 3G broadband (HSPDA) Network 2G: 99.7% UK Population 3G: 81% UK Population & 750 cities/towns Sept 2008: World’s first mobile operator to achieve BS 25999 certification for continuity management http://www.continuitycentral.com/news04180.html # 1 mobile provider for UK businesses - 46% of UK businesses trust us Our Focus is improving speed across the footprint – 1.2 > 3.6 > 7.2Mbps Leading expertise in 3G – 1 st UK GSM operator to launch 3G In Northern Ireland the P.S.N.I, Ambulance and Fire Services have have a combined 5000+ users New 5,500 3G sites in the UK More worldwide coverage than any other UK network -192 countries We reached our 3G license obligation of 80% coverage 9 months earlier than required by Ofcom 
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  • 8. Investing in Customer Management Dedicated Support and Account Management Continuous Quality Monitoring 1 2 3 Why Vodafone? For our account support
  • 9. Customer Service and Account Management - reasons to do business with Vodafone N.I. based support in Imperial House, Donegall Sq East, Belfast Speak to a familiar local voice; dedicated team accessible via a dedicated number Direct access to a specialist billing team in Belfast to address any billing related queries Our target #1 : to answer 95% of all your calls within 3 rings Loans : try our products and services for 30 days before buying them A dedicated field based local Account Manager delivering regular reviews Order anything before 4pm and we will deliver it next working day
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  • 12. Data Solutions Voice Solutions Services and Advanced Solutions 1 2 3 Why Vodafone? For our Solutions and Services for your business
  • 13. Mobility – we can help you mobilise your people, and your business Why mobilise? Time ROI Return on Investment (e.g. productivity, efficiency gains) Mobilising People Mobilising Processes Many organisations find themselves at this point due to the perceived complexity of mobilising processes Mobile phones for senior execs Roll-out across organisation (voice & text) Mobile email pilot Deployment to senior managers Roll-out to key mobile employees Mobile access / application pilot Mobile access / application roll-out Multiple application deployment
  • 14. Why would I mobilise my workforce? Retaining staff Attracting talent Enhanced customer service Increased productivity Business continuity Travel/Property 73% of Britons would be more likely to choose a business supplier that made its staff available outside normal working hours and more than 50% would pay extra for the privilege Source: Avaya BT flexible workers are 20% more productive than their office based colleagues Source: BT Workstyle case study 73% of workers regard the ability to flexi-work as a deciding factor in choosing a new job Source: Microsoft “ Our competitive advantage depends on mobile products and services that support virtual teams. It means that being geographically dispersed or physically relocated from our office makes zero difference to our productivity.” Tina Southall, Sales Director, Northern Europe, Vodafone Employee absence is down from 4.4 days to 3.3 days and staff turnover down from 16.5% to 10% as a result of flexible/mobile working Source: Scottish Legal Aid Board 70% of staff in BT work flexibly and 13% are home based leading to savings of £500m on office costs Increase revenue Reduce cost
  • 15. Data Solutions – Mobility, ease of use, technology leadership Our range of devices constantly evolves USB sticks and data cards BlackBerry Mobile Email Mobile Broadband Fixed Broadband Router USB adaptor Others Satnav Embedded Wireless router BlackBerry Windows Mobile Mobile Broadband HSDPA, HSUPA Range of data bundles Exclusive devices Fixed Broadband for home or office Netbook Windows Mobile Low cost email devices Other email solutions Cost Predictability Exclusive Exclusive
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  • 23. Vodafone Secure Remote Access Visual indication of bearer network availability Black = bearer available, Green = bearer connected Progress indications during connection End user messaging and policy compliance indicators
  • 24. Cost - Can You Afford Not To Mobilise? IDC – “…Mobile professionals reported an average of 45 minutes of dead time per day..” RIM – “….Remote access to email saves 53 minutes per day….” Fujitsu – “…..Average payback for many mobile applications is between 4 to 6 months…” Cisco – “…..Workers with mobile LAN access could save an average of up to 8 hours per week compared to those users restricted to fixed access….”
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  • 26. Thank You Make the most of now

Editor's Notes

  1. Good morning Ladies and Gentlemen, my name is Mark Brooks and I am a Business Development Manager with Vodafone Northern Ireland. I have been invited to talk to you today about how you can improve the effectiveness and productivity of your mobile workforce, and why you would choose Vodafone to do this. Business’s across the globe are striving more than ever before to reduce costs and increase productivity. This is therefore a great time to either roll out or develop an effective mobile working strategy.